<div dir="ltr">Paige,<div><br></div><div>We had investigated Blackboard for after hours support but have not yet gone with them.   They do offer a very extensive portfolio of remote support options.</div><div><br></div><div>Richard Reif</div><div>NSU</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Aug 10, 2020 at 9:04 AM Goode, April via CoIT-PrivateHigherEd <<a href="mailto:coit-privatehighered@lists.onenet.net">coit-privatehighered@lists.onenet.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">





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<p class="MsoNormal"><span style="font-size:11pt">Good morning all,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">We are recognizing a need for occasional backup/overflow help desk support – answering tickets and responding to users during large-scale initiatives. Examples, MFA implementation, IDM, email domain changes
 and more.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Do any of you use a third-party that helps with this?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Thank you for any recommendation,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Paige<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt;font-family:Tahoma,sans-serif;color:black">Paige Francis</span><span style="font-size:11pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt;font-family:Tahoma,sans-serif;color:rgb(102,102,102)">Vice President for Information Technology and CIO</span><span style="font-size:11pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt;font-family:Tahoma,sans-serif;color:rgb(102,102,102)">University of Tulsa – <a href="http://www.utulsa.edu/" target="_blank"><span style="color:rgb(149,79,114)">www.utulsa.edu</span></a></span><span style="font-size:11pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt;font-family:Tahoma,sans-serif;color:rgb(102,102,102)"> </span><span style="font-size:11pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt;font-family:Tahoma,sans-serif;color:rgb(102,102,102)"> </span><span style="font-size:11pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt;font-family:Tahoma,sans-serif;color:rgb(102,102,102)">Follow: <a href="https://www.linkedin.com/in/paigefrancis/" target="_blank"><span style="color:rgb(149,79,114)">LinkedIn</span></a> | <a href="https://twitter.com/CIOPaige" target="_blank"><span style="color:rgb(149,79,114)">Twitter</span></a> | <a href="https://utulsa.edu/information-technology/" target="_blank"><span style="color:rgb(149,79,114)">About
 TU IT</span></a></span><span style="font-size:11pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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