[Counselors] Issues with Epic Records Requests

Thu Aug 31 13:26:42 CDT 2017

Yes, I have had trouble in the past with this. This year I have been
sending and receiving records to this address.

fax at epiccharterschools.org     Dana Ewart

She is very helpful and sends records to me quickly when I email her
directly.

On Thu, Aug 31, 2017 at 9:34 AM, OSRHE EPAS PK-12 Counselor Discussion
Board <counselors at lists.onenet.net> wrote:

> I have called and asked them to send me a box to return their equipment
> and to please send me records.  Epic is sending me the box.  The lady I
> spoke with did not know that Epic was not communicating with the schools on
> the reason for them not sending records.
>
> hbutler at kiefer.k12.ok.us
>
>
>
> Shelly Ellis from the SDE said to email her and let her know.
>
>
>
> Same issue at Covington-Douglas. We had a student that we could not get
> special education records on and they would not release us the IEP that was
> almost due. They conveniently sent it to us after Oct. 1 child count.
> hmmmmm....
>
>
>
>
>
> We had same problem last year. When we finally was able to talk to
> someone, they said they don't start their school year until after Labor Day.
>
>
>
>
>
> Contact your local accreditation officer and they can help.  Leslie Janis
> is the person at the OK State Dept. of Education that is over Charter
> schools which EPIC is considered a charter school.
>
>
>
> Hi,
>
> I totally feel your pain.  I have had several issues with EPIC as well.
> When EPIC refuses to give me the students records, I let my Superintendent
> know.  He calls our accreditation officer and lets him know.  He then will
> call EPIC and I usually get the records pretty quick.  I hope this helps.
>
> amy.l.rosenfelt at westernheights.k12.ok.us
>
>
>
> We have had the same issues. Our special education director even called
> OSDE to complain, but didn't get any help there. We also had issues last
> year with them not releasing students on the WAVE until after October 1st
> even though the students enrolled with us weeks prior. I am not sure what
> else to do since OSDE could not help. We have been nice, hateful, and
> persistent. Nothing has worked. If anyone knows of anything else, we'd love
> to try it!
>
>
>
> Tina Jeffreys
>
> Soper School
>
>
>
> We have sent so many requests for records it’s pitiful and we cannot get a
> reply!  I spent hours on hold and was finally able to leave a message… I
> have done this 4 times now… no response.  Our other counselor did finally
> get through to a person and was told she couldn’t get records on the 2
> students she needed because they had equipment that belongs to them and
> they will not release records until the equipment is returned….
>
> arussell at nobleps.com
>
>
>
> We have the same problem!!
>
> I do not know rules about how long they have to comply.  Sorry
>
>
>
> Melanie Hayes
>
> Counselor for 10th grade through 12th grade students O-Z
>
> Norman High School
>
> Norman Public Schools
>
> (405) 366-5812
>
>
>
> "How are students different because of what school counselors do?"
>
>
>
> YES!  We have the same problem!  They won't even return a phone call to us
> I've called so much.
>
>
>
> YES!!!!!!  This is an ongoing problem even for students who do not have
> anything to turn in!!!   Public schools are *no where* on their priority
> list.   I hope someone has a solution to this!  SOOOOO FRUSTRATING!!
>
>
>
> I was told the same excuse that you were about equipment. When I told them
> that we needed the records and the three day rule I was told that the State
> Dept. of Education gave them special permission not to release records if
> the student still had equipment checked out!  Of course that was told to me
> when the state dept. was under "different management". Is there any
> recourse for this?
>
>
>
> We are having the SAME issue!!!
>
> lawsonal at adapss.com
>
>
>
> I have had the same problem...sent numerous requests.  Finally called the
> district office in Tulsa and they just happened to have my request on their
> desk.
>
>
>
> Janey Sutton
>
> Welch Public Schools
>
> Pk-12 Counselor
>
> 707 S Curtis
>
> Welch, OK  74369
>
> 918-788-3129 ext. 3 <(918)%20788-3129>
>
> rjsutton at welchwildcats.net
>
>
>
> "Leap....and the net will appear."
>
>
>
> We had the exact same issue. We told them we wanted to hold records when
> they owed us also but couldn't. They ended up sending us the records.
>
>
>
> Sandra Carter
>
> Maysville Public Schools
>
>
>
> I was always told that it was against the law to withhold records for
> overdue books, equipment, etc.
>
>
>
> Cindy Bryant, NBCT, M.Ed.
>
> Director, Idabel Alternative Academy
>
> Counselor, Idabel Middle School
>
> 100 NE Avenue D
>
> Idabel, OK   74745
>
> (580) 286-6558  Phone
>
> (580) 286-8272 FAX
>
>
>
> *Some days there won't be a song in your heart.  Sing anyway!*
>
>
>
>
>
>
>
> *QUESTION:*
>
> Hi,
>
> We have been unable to receive any records on our students that are coming
> to us from EPIC.  Is anyone else having this problem.  We have sent
> multiple requests, some from as early as 8/10/17 and cannot get anyone to
> send a single record.  When we finally got to speak with a person today,
> they told us that they are refusing to give us records on four of our
> students that still have equipment that belongs to them (EPIC) and that
> they will not release their records until that equipment has been
> returned.  Are they able to withhold their records from us?  I thought that
> we all only had 3 days to comply when we get requests?
>
>
>
>
>
> _______________________________________________
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>

-- 
Paula R. Belcher
Velma-Alma School
Counselor
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