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<p class="MsoNormal"><span style="color:#1F497D">I have had several questions about students having duplicate accounts for their ACT. This is going to occur when the student enters differing information on their answer documents from what they enter when they
first created their student account, or if they create multiple accounts with differing information. Please remind students to use the same information when setting these up.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If a student has an existing account when they take the statewide ACT or paper/pencil ACT, the information will sync up-if the information is the same!
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">That is if the student bubbles in the same name (using full name, not nickname), same birthday, same email, etc. on the answer document that they used when they first setup their account.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">When this information is different, the system can’t match the test up to that account to post the score, so it creates a new one.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">Account merges can be submitted by ACT Customer Care agents. All it takes is a call, chat or email with the details of the account, indicating what is correct and incorrect<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">Customer Care (Student Services)<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">319-337-1270 or 800-553-6244 x1270<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><a href="https://www.act.org/content/act/en/products-and-services/the-act/web-account-questions.html"><span style="color:#0563C1">https://www.act.org/content/act/en/products-and-services/the-act/web-account-questions.html</span></a><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#002060">Have a great day!<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#002060">Lisa Nelson<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#002060">Director of Student Preparation<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#002060">Oklahoma State Regents for Higher Education
<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:lnelson@osrhe.edu"><span style="font-family:"Arial",sans-serif">lnelson@osrhe.edu</span></a><span style="font-family:"Arial",sans-serif;color:#002060">
<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.okhighered.org/student-prep"><span style="font-family:"Arial",sans-serif">www.okhighered.org/student-prep</span></a><span style="font-family:"Arial",sans-serif;color:#002060"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#002060">Office: 405.225.9257<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#002060">Cell: 580.614.1328<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#002060">“It is the supreme art of the teacher to awaken joy in creative expression and knowledge.” ~Albert Einstein<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#002060"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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