<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="2050" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=WordSection1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hello,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have now logged off your Production Servers and we will follow
up with you within the support ticket.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><img width=106 height=32 id="Picture_x0020_13"
src="cid:image001.gif@01CCE637.2B680990" alt="D2L logo"></span><b><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'><br>
Angela Hundt</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";
color:gray'><br>
</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:gray'>Technical Response Analyst, Tier II</span><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><br>
</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:gray'>Desire2Learn Incorporated</span></b><span style='font-size:7.5pt;
font-family:"Verdana","sans-serif";color:gray'><br>
1-519-772-0325 x474 <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a href="mailto:YourName@Desire2Learn.com"><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>Angela.Hundt@Desire2Learn.com</span></a><br>
<a href="http://www.desire2learn.com/"
title="blocked::http://www.desire2learn.com/ http://www.desire2learn.com/"><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>www.Desire2Learn.com</span></a><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:gray'><o:p> </o:p></span></b></p>
<p class=MsoNormal><a href="http://www.desire2learn.com/video/clientExperience/"><span
style='font-size:10.5pt;font-family:"Arial","sans-serif";color:#1F497D;
text-decoration:none'><img border=0 width=180 height=80 id="Picture_x0020_1"
src="cid:image002.png@01CCE637.2B680990"></span></a><span style='font-size:
10.5pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Angela Hundt <br>
<b>Sent:</b> February 8, 2012 7:30 AM<br>
<b>To:</b> 'd2l-alert@lists.onenet.net'<br>
<b>Cc:</b> Helpdesk; D2LSupport T3; Jon Neill<br>
<b>Subject:</b> [Inc#150954] - Server Access - Default forwarding email
addresses need to be changed<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-family:"Calibri","sans-serif"'>Hello,</span> <br>
<span style='font-family:"Calibri","sans-serif"'> </span> <br>
<span style='font-family:"Calibri","sans-serif"'>I will be logging into your
Production Environment to resolve the issue reported in ITSM#150954 . I
will notify you as soon as I have logged off. </span><o:p></o:p></p>
<p><span style='font-family:"Calibri","sans-serif"'> </span> <br>
<span style='font-family:"Calibri","sans-serif"'>Angela Hundt </span> <br>
<span style='font-family:"Calibri","sans-serif"'>Tier 3 Technical Support
Analyst</span> <br>
<span style='font-family:"Calibri","sans-serif"'>Professional Services</span> <br>
<span style='font-family:"Calibri","sans-serif"'>Desire2Learn2Learn
Incorporated</span> <o:p></o:p></p>
</div>
</body>
</html>