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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hello,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have now logged off your Production environment.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Mark Weiss </span> <br><span style='font-family:"Calibri","sans-serif"'>Tier 3 Technical Support Analyst</span> <br><span style='font-family:"Calibri","sans-serif"'>Professional Services</span> <br><span style='font-family:"Calibri","sans-serif"'>Desire2Learn2Learn Incorporated<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Mark Weiss <br><b>Sent:</b> Wednesday, April 25, 2012 8:44 AM<br><b>To:</b> 'd2l-alert@lists.onenet.net'<br><b>Cc:</b> Helpdesk; D2LSupport T3<br><b>Subject:</b> [Inc#160012] - Server Access <o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p><span style='font-family:"Calibri","sans-serif"'>Hello,</span> <br><span style='font-family:"Calibri","sans-serif"'> </span> <br><span style='font-family:"Calibri","sans-serif"'>I will be logging into your Production environment to investigate the TermNotFound errors reported in ITSM ticket</span><span style='color:black'> 160012</span><span style='font-family:"Calibri","sans-serif"'> . I will notify you as soon as I have logged off. </span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'> </span> <br><span style='font-family:"Calibri","sans-serif"'>Mark Weiss </span> <br><span style='font-family:"Calibri","sans-serif"'>Tier 3 Technical Support Analyst</span> <br><span style='font-family:"Calibri","sans-serif"'>Professional Services</span> <br><span style='font-family:"Calibri","sans-serif"'>Desire2Learn2Learn Incorporated</span> <o:p></o:p></p></div></body></html>