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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hello,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have now logged off your Production environment.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width=106 height=32 id="Picture_x0020_13" src="cid:image001.png@01CD7EC2.C1BA0000" alt="Description: Description: Description: D2L logo"></span><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Mark Weiss</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:gray'><br></span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>Tier III Technical Support Analyst</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>Desire2Learn Incorporated</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><br>1-519-772-0325 x431 <br><u><a href="mailto:YourName@Desire2Learn.com"><span style='color:gray'>Mark.Weiss@Desire2Learn.com</span></a></u></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><a href="http://www.desire2learn.com/" title="blocked::http://www.desire2learn.com/
http://www.desire2learn.com/"><span style='color:gray'>www.Desire2Learn.com</span></a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Mark Weiss <br><b>Sent:</b> Monday, August 20, 2012 9:16 AM<br><b>To:</b> 'd2l-alert@lists.onenet.net'<br><b>Cc:</b> D2LSupport T3<br><b>Subject:</b> [Inc#171800] - Server Access <o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p><span style='font-family:"Calibri","sans-serif"'>Hello,</span> <br><span style='font-family:"Calibri","sans-serif"'> </span> <br><span style='font-family:"Calibri","sans-serif"'>I will be logging into your Production environment to investigate the broken notifications reported in ServiceNow ticket </span><span style='color:black'>171800</span><span style='font-family:"Calibri","sans-serif"'>. I will notify you as soon as I have logged off. </span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'> </span> <br><span style='font-family:"Calibri","sans-serif"'>Mark Weiss</span><br><span style='font-family:"Calibri","sans-serif"'>Tier 3 Technical Support Analyst</span> <br><span style='font-family:"Calibri","sans-serif"'>Professional Services</span> <br><span style='font-family:"Calibri","sans-serif"'>Desire2Learn2Learn Incorporated</span> <o:p></o:p></p></div></body></html>