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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have tried Server 2003 SP2 with IE6 and Windows XP with IE 9. I’m about to try Win 7 with firefox 16<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Frank Hedges [mailto:frank@onenet.net] <br><b>Sent:</b> Thursday, November 29, 2012 4:09 PM<br><b>To:</b> Chris McKenzie; d2l-alert@lists.onenet.net<br><b>Cc:</b> D2LSupport T3<br><b>Subject:</b> Re: [D2l-alert] INC00215566 - Server Access<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi Chris, <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I just accessed sgd.onenet.net using your designated account without any issues. I would suggest trying another browser. I will see what errors may be related to your last login attempt. Can you tell me what OS and browser you are using? <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Frank Hedges<o:p></o:p></p></div><p class=MsoNormal><br>On 11/29/12, <b>Chris McKenzie </b><Chris.McKenzie@desire2learn.com> wrote:<o:p></o:p></p><div><table class=MsoNormalTable border=0 cellpadding=0><tr><td style='padding:.75pt .75pt .75pt .75pt'><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hello,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><br>I am getting the attached error when trying to connect to the web VPN.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='border:solid windowtext 1.0pt;padding:0in'><img width=620 height=337 id="Picture_x0020_1" src="cid:image001.jpg@01CDCE4C.3A856730" alt="Description: Image removed by sender."></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Chris McKenzie <br><b>Sent:</b> Thursday, November 29, 2012 3:23 PM<br><b>To:</b> d2l-alert@lists.onenet.net<br><b>Cc:</b> D2LSupport T3; Jon Neill<br><b>Subject:</b> INC00215566 - Server Access </span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'>Hello,</span> <br><br><span style='font-family:"Calibri","sans-serif"'>I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00215566. I will notify you as soon as I have logged off. </span><o:p></o:p></p><p><br><span style='font-family:"Calibri","sans-serif"'>Chris McKenzie</span><br><span style='font-family:"Calibri","sans-serif"'>Tier 3 Technical Support Analyst</span> <br><span style='font-family:"Calibri","sans-serif"'>Professional Services</span> <br><span style='font-family:"Calibri","sans-serif"'>Desire2Learn2Learn Incorporated</span> <o:p></o:p></p></div></td></tr></table></div><p class=MsoNormal>--<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Frank Hedges - Systems Engineer</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>OneNet/Oklahoma State Regents for Higher Education</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a href="mailto:frank@onenet.net">frank@onenet.net</a> - Ph: 405-225-9183</span> <o:p></o:p></p></div></div></body></html>