Hi Chris, <div><br /></div><div>Taking a look at it now. </div><div><br /></div><div>Frank Hedges</div><div><br /><br /><span>On 11/29/12, <b class="name">Chris McKenzie </b> <Chris.McKenzie@desire2learn.com> wrote:</span><blockquote cite="mid: <B27B7B082E72D6478E532E24F3600DAA7C2A82ECE4@D2LMAIL.desire2learn.d2l" class="iwcQuote" style="border-left: 1px solid #00F; padding-left: 13px; margin-left: 0;" type="cite"><div class="mimepart multipart related"><span xmlns="http://www.w3.org/TR/REC-html40" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word"><p><meta content="text/html; charset=us-ascii" http-equiv="Content-Type" /><meta content="Microsoft Word 14 (filtered medium)" name="Generator" /><!--[if !mso]><style>v\:* {behavior:url();}
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</o:shapelayout></xml><![endif]--><table><tbody><tr><td lang="EN-US" link="blue" vlink="purple"><p></p><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hello,<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br />I am getting the attached error when trying to connect to the web VPN.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><img height="337" id="Picture_x0020_1" src="http://webmail.onenet.net/iwc/svc/wmap/attach/image001.png?token=RvA6v6JY8i&mbox=INBOX&uid=121989&number=5&type=image&subtype=png&process=html%2Cjs%2Clink%2Ctarget%2Cbinhex" width="620" /><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Chris McKenzie <br /><b>Sent:</b> Thursday, November 29, 2012 3:23 PM<br /><b>To:</b> d2l-alert@lists.onenet.net<br /><b>Cc:</b> D2LSupport T3; Jon Neill<br /><b>Subject:</b> INC00215566 - Server Access <o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p><span style="font-family:"Calibri","sans-serif"">Hello,</span> <br /> <br /><span style="font-family:"Calibri","sans-serif"">I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00215566.  I will notify you as soon as I have logged off. </span><o:p></o:p></p><p> <br /><span style="font-family:"Calibri","sans-serif"">Chris McKenzie</span><br /><span style="font-family:"Calibri","sans-serif"">Tier 3 Technical Support Analyst</span> <br /><span style="font-family:"Calibri","sans-serif"">Professional Services</span> <br /><span style="font-family:"Calibri","sans-serif"">Desire2Learn2Learn Incorporated</span> <o:p></o:p></p></div></td></tr></tbody></table></p></span></div></blockquote>--<br signature="separator" /><p class="MsoNormal"></p><div ><br/></div><div ><br/></div><div><span style="font-family: Arial, sans-serif; font-size: 10pt; ">Frank Hedges - </span><span style="font-family: Arial, sans-serif; font-size: 10pt; ">Systems Engineer</span></div><div><span style="font-family: Arial, sans-serif; font-size: 10pt; ">OneNet/Oklahoma State </span><span style="font-family: Arial, sans-serif; font-size: 10pt; ">Regents for Higher Education</span></div><div><span style="font-size: 10pt; font-family: Arial, sans-serif; "><a href="mailto:frank@onenet.net">frank@onenet.net</a> - Ph: 405-225-9183</span> </div></div>