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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>I checked with the other schools
sharing our server and have approval to proceed. We would like SP7 and this fix
to be applied immediately to our PROD environment. Do I need to ask through the
Helpdesk? Our TEST is on 10.1 so we are out of synch with PROD. Thanks.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Chris<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;color:#365F91'>Chris Meyer</span></b><span
style='font-size:10.0pt;color:#1F497D'> </span><span style='font-size:10.0pt;
color:gray'>| Dean, Learning Resources Center | Rose State College | </span><span
style='color:#1F497D'><a href="http://www.rose.edu"><span style='font-size:
10.0pt;color:#365F91'>www.rose.edu</span></a></span><span style='font-size:
10.0pt;color:gray'> <br>
6420 S.E. 15<sup>th</sup> St. | Midwest City, OK 73110-2799 | v: 405.733.7913 |
f: 405.733.7567 | e: </span><span style='color:#1F497D'><a
href="mailto:cmeyer@rose.edu"><span style='font-size:10.0pt;color:#365F91'>cmeyer@rose.edu</span></a></span><span
style='font-size:10.0pt;color:#1F497D'> </span><span style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> D2L Customer
Service [mailto:customerservice@Desire2Learn.com] <br>
<b>Sent:</b> Tuesday, January 22, 2013 1:45 PM<br>
<b>To:</b> Meyer, Chris J.<br>
<b>Subject:</b> RE: [Critical] - Performance fixes for versions 9.4.1 and 10.x <o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-CA style='color:#7030A0'>Hi Chris, sorry I
thought I had replied. There is not any downtime expected for Service pack or
hotfix deployments.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#7030A0'>Christine<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='color:#7030A0'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Meyer, Chris J.
[mailto:cmeyer@rose.edu] <br>
<b>Sent:</b> Tuesday, January 22, 2013 2:31 PM<br>
<b>To:</b> d2l-alert<br>
<b>Cc:</b> D2L Customer Service<br>
<b>Subject:</b> RE: [Critical] - Performance fixes for versions 9.4.1 and 10.x <o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I would like to schedule this
service pack installation to fix another incident and to prepare to fix this
security hole when possible. The other incident isn’t critical, but it is very
frustrating and will lead to trouble calls. It is incident #00216286 and fixes
bug #97705 which prevents users from using the Messaging Alerts and the Update
Alerts in the mini-bar even when a quiz has expired. Do you have any
suggestions or comments?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I still haven’t heard back from
D2L about how much downtime we should expect to upgrade from SP5 to SP7 and
then apply this database fix (or upgrade to SP8 when it comes out).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Chris<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;color:#365F91'>Chris Meyer</span></b><span
style='font-size:10.0pt;color:#1F497D'> </span><span style='font-size:10.0pt;
color:gray'>| Dean, Learning Resources Center | Rose State College | </span><span
style='color:#1F497D'><a href="http://www.rose.edu"><span style='font-size:
10.0pt;color:#365F91'>www.rose.edu</span></a></span><span style='font-size:
10.0pt;color:gray'> <br>
6420 S.E. 15<sup>th</sup> St. | Midwest City, OK 73110-2799 | v: 405.733.7913 |
f: 405.733.7567 | e: </span><span style='color:#1F497D'><a
href="mailto:cmeyer@rose.edu"><span style='font-size:10.0pt;color:#365F91'>cmeyer@rose.edu</span></a></span><span
style='font-size:10.0pt;color:#1F497D'> </span><span style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> D2L Customer
Service <a href="mailto:[mailto:customerservice@Desire2Learn.com]">[mailto:customerservice@Desire2Learn.com]</a>
<br>
<b>Sent:</b> Monday, January 21, 2013 10:09 AM<br>
<b>Subject:</b> [Critical] - Performance fixes for versions 9.4.1 and 10.x <o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>To Desire2Learn Self-hosted clients<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We would like to inform you of a recent issue we have
discovered, covering the 9.4.1, 10.X series of Desire2Learn, which may result
in diminished performance for your students, faculty and users. The
symptoms are as follows:<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>A gradual building of slowness in the
application<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Timeout errors when accessing database items
like quizzes, grades etc…<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>The system will eventually become unusable.<o:p></o:p></p>
<p class=MsoNormal>The issue is due to contention on internal component of SQL
server (tempdb), and all indication is that the cause of delays in the database
are related to the execution of too many queries running. This will cause the
database to become unable to process transactions, making the application
perform poorly.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Desire2Learn recommends these<span lang=EN-CA> updates, they
have been tested and applied to a large percentage of clients in our
datacentres with positive results. Please note the version compatibility below
if you are not a compatible version it will require deployment of the necessary
Service Packs. For additional details please refer to the </span>Database
Performance Monitoring guide on how to monitor and determine if you your
environment is experiencing this issue.<span lang=EN-CA><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><b><span lang=EN-CA>Version Compatibility<o:p></o:p></span></b></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span
lang=EN-CA style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-CA>9.4.1 SP12<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span
lang=EN-CA style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-CA>10.0 SP 7<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span
lang=EN-CA style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-CA>10.1 SP2<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>Please note, an incident will be created in
the support portal on your behalf to manage the deployment of theses fixes. We
will require your approval and scheduling details via the incident provided.
Please also note these fixes will also be included in the January Service Pack
Collection but are being made available early to assist environments
encountering slowness.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>If you have questions please reply to this
message.<o:p></o:p></span></p>
<div style='border:none;border-bottom:solid windowtext 1.5pt;padding:0in 0in 1.0pt 0in'>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-CA>Desire2Learn Customer Service & Support<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><img border=0 width=204 height=41
id="Picture_x0020_1" src="cid:image001.jpg@01CDF8B5.7F6580E0"><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
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