<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:GillSans;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri","sans-serif";}
span.activityupdategroup
{mso-style-name:activity_update_group;}
span.EmailStyle22
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have logged off your environment, and will be updating the incident details momentarily.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards,</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:gray'><img width=106 height=32 id="_x0000_i1029" src="cid:image001.gif@01CE248F.9A0F2490" alt="Description: Description: Description: Description: D2L logo"><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Rob Cornwall<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>Tier III Technical Support Analyst</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>Desire2Learn Incorporated<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>1-519-772-0325<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><a href="mailto:Rob.Cornwall@Desire2Learn.com">Rob.Cornwall@Desire2Learn.com</a></span><span style='font-size:7.5pt;font-family:"Calibri","sans-serif";color:gray'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><a href="http://www.desire2learn.com/" title="blocked::http://www.desire2learn.com/
http://www.desire2learn.com/"><span style='color:gray'>www.Desire2Learn.com</span></a><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'><img border=0 width=85 height=26 id="_x0000_i1028" src="cid:image002.png@01CE248F.9A0F2490" alt="fusion logo"><br></span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>Desire2Learn’s Global Users’ Conference<br>Boston, Massachusetts • July 15–17, 2013<br>Hands-on training, compelling speakers. </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://www.desire2learn.com/fusion"><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Register today</span></a></span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>!</span><b><span style='font-size:8.0pt;font-family:GillSans;color:gray'><br></span></b><b><span style='font-size:8.0pt;font-family:GillSans;color:gray'><img border=0 width=216 height=26 id="Picture_x0020_6" src="cid:image003.png@01CE248F.9A0F2490" alt="revolutionize learning image_final2"></span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Rob Cornwall <br><b>Sent:</b> Tuesday, March 19, 2013 9:44 AM<br><b>To:</b> Jon Neill; 'd2l-alert@lists.onenet.net'<br><b>Cc:</b> D2LSupport T3<br><b>Subject:</b> INC00219671 - Server Access <o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p><span style='font-family:"Calibri","sans-serif"'>Hello,</span> <br><span style='font-family:"Calibri","sans-serif"'> </span> <br><span style='font-family:"Calibri","sans-serif"'>I will be logging into the environments listed below to resolve the issue reported in Service Desk incident INC00219671. I’ll be fixing the errors with the ‘stuck in progress’ assignments that are not going through to TurnItIn. I will notify you as soon as I have logged off. <o:p></o:p></span></p><p class=MsoNormal><span class=activityupdategroup>d2l.rose.edu </span><br><span class=activityupdategroup>ocuonline.okcu.edu </span><br><span class=activityupdategroup>learn.swosu.edu</span><br><span style='font-family:"Calibri","sans-serif"'> </span> <o:p></o:p></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Regards,</span><br><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:gray'><img border=0 width=106 height=32 id="Picture_x0020_2" src="cid:image001.gif@01CE248F.9A0F2490" alt="Description: Description: Description: Description: D2L logo"><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Rob Cornwall<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>Tier III Technical Support Analyst</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>Desire2Learn Incorporated<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>1-519-772-0325<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><a href="mailto:Rob.Cornwall@Desire2Learn.com">Rob.Cornwall@Desire2Learn.com</a></span><span style='font-size:7.5pt;font-family:"Calibri","sans-serif";color:gray'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><a href="http://www.desire2learn.com/" title="blocked::http://www.desire2learn.com/
http://www.desire2learn.com/"><span style='color:gray'>www.Desire2Learn.com</span></a><o:p></o:p></span></p><p><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'><img border=0 width=85 height=26 id="Picture_x0020_1" src="cid:image004.png@01CE248F.9A0F2490" alt="fusion logo"><br></span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>Desire2Learn’s Global Users’ Conference<br>Boston, Massachusetts • July 15–17, 2013<br>Hands-on training, compelling speakers. </span><a href="http://www.desire2learn.com/fusion"><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Register today</span></a><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>!</span><o:p></o:p></p></div></body></html>