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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>I have asked that this script be run as long as it does not affect the performance of our server in a significant way. Thanks.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Blessings,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Chris<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> D2L Customer Service [mailto:D2LCustomerService2@Desire2Learn.com] <br><b>Sent:</b> Tuesday, August 20, 2013 8:12 AM<br><b>Subject:</b> Self-hosted clients: Important Service Pack information<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span lang=EN-CA>To Desire2Learn Self-Hosted clients<o:p></o:p></span></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Self-hosted clients on some versions of the Learning Environment will be required to run an <span style='color:black'>online clean-up script </span>prior to requesting the upgrade to the following Service Packs (or later service packs):<o:p></o:p></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='mso-list:l1 level1 lfo3'>Learning Suite 10.1.0 SP9<o:p></o:p></li><li class=MsoNormal style='mso-list:l1 level1 lfo3'>Learning Suite 10.0.0 SP13<o:p></o:p></li><li class=MsoNormal style='mso-list:l1 level1 lfo3'>Learning Suite 9.4.1 SP18<o:p></o:p></li></ul><p class=MsoNormal><u><o:p><span style='text-decoration:none'> </span></o:p></u></p><p class=MsoNormal><u>Why is the script required?</u><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>It has been found that obsolete data in the database can contribute to extremely long deployment times for the above service packs. Therefore we would like to request that the online <span style='color:black'>clean-up script </span>is run on your self-hosted instances prior to the scheduling and deployment of these service packs.<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=MsoNormal style='margin-left:.5in'>If you opt to skip to any subsequent service packs, this requirement will also apply, due to the cumulative nature of our service packs. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=MsoNormal style='margin-left:.5in'>If the script has not been run prior to scheduling these service packs, this may cause your service pack to be rescheduled until the script can be run.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Please access the Desire2Learn Support Portal <a href="https://helpdesk.desire2learn.com/kb_home.do?jvar_view_topic=News&sysparm_refer=kb_home.do?sysparm_cancelable=true">News</a> for additional information and FAQs.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>To request the clean-up script, please contact the Desire2Learn Helpdesk, or your TAM (if applicable).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'><img border=0 width=204 height=41 id="Picture_x0020_3" src="cid:image001.jpg@01CE99D8.685F3A20" alt="Description: Description: D2L Logo-smaller"><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Desire2Learn Customer Service & Support<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'><o:p> </o:p></span></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>