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<div>I would not be opposed to installing the SP17 hotfix for 10.0 if someone will submit the ticket. Grade sync issues have been frustrating our faculty for several semesters.</div>
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<div>Chris<br>
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Sent from my iPhone</div>
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Begin forwarded message:<br>
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<div><b>From:</b> D2L Customer Service <<a href="mailto:customerservice@Desire2Learn.com">customerservice@Desire2Learn.com</a>><br>
<b>Date:</b> November 20, 2013 at 9:54:15 AM CST<br>
<b>Subject:</b> <b>Desire2Learn & McGraw-Hill Hotfix</b><br>
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<p class="MsoNormal">Dear Valued Customer<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"> <o:p></o:p></p>
<p class="MsoNormal">In cooperation with one of our partners, Mc<span style="color:black">Gra</span>w-Hill and Desire2Learn have discovered an intermittent synchronization issue relating to the GradeSync Service which may affect your facility.
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<p class="MsoNormal">The issue has been isolated to a stored procedure causing deadlocks – thus preventing grades to sync from
<span style="color:black">the LE to McGraw</span>-Hill. A hotfix has been released in conjunction with the latest October Service Pack to remedy this.
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<p class="MsoNormal"><span lang="EN-CA">The October Service Pack collection includes the following:
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<p class="MsoNormal"><b><span lang="EN-CA">Learning Suite 10.3.0 SP1<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-CA">Learning Suite 10.2.0 SP5<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-CA">Learning Suite 10.1.0 SP13<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-CA">Learning Suite 10.0.0 SP17<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-CA">Service Pack Documentation can be found at
</span><a href="https://community.desire2learn.com/">https://community.desire2learn.com/</a>
<span lang="EN-CA">under Documentation > “Help Yourself” > “Releases” tab, click the link for
<a href="https://community.desire2learn.com/d2l/lms/content/viewer/main_frame.d2l?cfql=1&tId=130577&ou=1947">
Service Pack Documentation</a>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span lang="EN-CA"> </span></b><o:p></o:p></p>
<p class="MsoNormal"><b><u><span lang="EN-CA" style="background:yellow;mso-highlight:yellow">Actions</span></u></b><b><span lang="EN-CA" style="background:yellow;mso-highlight:yellow">:</span></b><span lang="EN-CA" style="background:yellow;mso-highlight:yellow">
To request your Service pack installation, please login to <a href="https://helpdesk.desire2learn.com">
https://helpdesk.desire2learn.com</a> and select “Request a Service Pack<span style="color:black">”.
</span></span><span style="color:black;background:yellow;mso-highlight:yellow">Self-Hosted clients will not see Service Packs available and will need to specify which Service Pack in the "Special Instructions" section.
</span><span lang="EN-CA" style="color:black;background:yellow;mso-highlight:yellow">Clients
</span><span lang="EN-CA" style="color:black;background:yellow;mso-highlight:yellow">on shared instances are not required to request their service pack</span><span lang="EN-CA" style="background:yellow;mso-highlight:yellow">. In addition to the service pack,
</span><span style="background:yellow;mso-highlight:yellow">Hotfix PM#109699 must also be applied for Software Defect PRB0042694 . Please include this in the “Special Instructions” section when requesting the service pack.</span>
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<p class="MsoNormal" style="margin-left:.5in"> <o:p></o:p></p>
<p class="MsoNormal">We understand the need to accommodate these deployment environments in off peak hours and will provide the necessary services to complete off hours deployments for Production environments as necessary.
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Thank you.<o:p></o:p></span></p>
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<p class="MsoNormal"><image002.jpg><b><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray">Desire2Learn Customer Service & Support</span></b><o:p></o:p></p>
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