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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I have logged out of your production environment and provided an update in
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">INC00285726.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Susan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray">Susan Kleisath<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">Tier II - Technical Support Analyst</span><span style="font-size:7.5pt;font-family:"Calibri","sans-serif";color:gray"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray;mso-fareast-language:EN-GB">1-888-538-3908 X2080</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"><br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Susan Kleisath
<br>
<b>Sent:</b> Wednesday, November 27, 2013 8:12 AM<br>
<b>To:</b> d2l-alert@lists.onenet.net<br>
<b>Cc:</b> TechnicalResponse; Mario Sanchez<br>
<b>Subject:</b> RE: [D2l-alert] INC00285726 - Server Access<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hello,
<br>
<br>
I will be logging into your production environment to investigate the outage reported in Service Desk incident INC00285726. I will notify you as soon as I have logged off.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Susan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray">Susan Kleisath<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">Tier II - Technical Support Analyst</span><span style="font-size:7.5pt;font-family:"Calibri","sans-serif";color:gray"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray;mso-fareast-language:EN-GB">1-888-538-3908 X2080</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Frank Hedges
<a href="mailto:[mailto:frank@onenet.net]">[mailto:frank@onenet.net]</a> <br>
<b>Sent:</b> Tuesday, November 26, 2013 5:02 PM<br>
<b>To:</b> Susan Kleisath<br>
<b>Subject:</b> Re: [D2l-alert] INC00285726 - Server Access<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi Susan, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">d2l-app2-w2k8 is not working giving 500 error. I just took it out of the load balancer. Please advise.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
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<p class="MsoNormal">Frank Hedges<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Nov 26, 2013 at 3:58 PM, Susan Kleisath <<a href="mailto:Susan.Kleisath@desire2learn.com" target="_blank">Susan.Kleisath@desire2learn.com</a>> wrote:<o:p></o:p></p>
<div>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Hello,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">I have logged out of your production environment and have followed up in INC00285726.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Thank you,</span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Susan</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray">Susan Kleisath</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">Tier II - Technical Support Analyst</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"><a href="tel:1-888-538-3908%20X2080" target="_blank">1-888-538-3908 X2080</a></span><o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Susan Kleisath
<br>
<b>Sent:</b> Monday, November 25, 2013 1:31 PM<br>
<b>To:</b> <a href="mailto:d2l-alert@lists.onenet.net" target="_blank">d2l-alert@lists.onenet.net</a><br>
<b>Cc:</b> TechnicalResponse; Mario Sanchez<br>
<b>Subject:</b> RE: INC00285726 - Server Access</span><o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Hello,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">I tried to send an email earlier to inform you that I will be logging into your servers to investigate INC00285726 however the email appears not to have
sent correctly.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Susan</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray">Susan Kleisath</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">Tier II - Technical Support Analyst</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"><a href="tel:1-888-538-3908%20X2080" target="_blank">1-888-538-3908 X2080</a></span><o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Susan Kleisath
<br>
<b>Sent:</b> Monday, November 25, 2013 1:20 PM<br>
<b>To:</b> <a href="mailto:d2l-alerts@lists.onenet.net" target="_blank">d2l-alerts@lists.onenet.net</a><br>
<b>Cc:</b> TechnicalResponse; Mario Sanchez<br>
<b>Subject:</b> INC00285726 - Server Access</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p><span style="font-family:"Calibri","sans-serif"">Hello,</span> <br>
<span style="font-family:"Calibri","sans-serif""> </span> <br>
<span style="font-family:"Calibri","sans-serif"">I will be logging into your production environment to investigate the outage reported in Service Desk incident INC00285726. I will notify you as soon as I have logged off.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Susan<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"><img border="0" width="133" height="40" id="_x0000_i1025" src="cid:image001.jpg@01CEED12.1B78D120" alt="Description: Description: D2LPici"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray">Susan Kleisath</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">Tier II - Technical Support Analyst</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">Desire2Learn Incorporated</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"><a href="tel:1-888-538-3908%20X2080" target="_blank">1-888-538-3908 X2080</a><br>
<a href="mailto:susan.kleisath@desire2learn.com" target="_blank"><span style="color:gray">susan.kleisath@desire2learn.com</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"><a href="http://www.desire2learn.com/" target="_blank"><span style="color:gray">www.Desire2Learn.com</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal"><br>
_______________________________________________<br>
D2l-alert mailing list<br>
<a href="mailto:D2l-alert@lists.onenet.net">D2l-alert@lists.onenet.net</a><br>
<a href="http://lists.onenet.net/mailman/listinfo/d2l-alert" target="_blank">http://lists.onenet.net/mailman/listinfo/d2l-alert</a><o:p></o:p></p>
</div>
<p class="MsoNormal"><br>
<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Frank Hedges - Systems Engineer</span><span style="font-size:13.5pt;font-family:"Times","serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">OneNet/Oklahoma State Regents for Higher Education</span><span style="font-size:13.5pt;font-family:"Times","serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:frank@onenet.net" target="_blank">frank@onenet.net</a> - Ph: 405-225-9183</span><span style="font-size:13.5pt;font-family:"Times","serif";color:black"><o:p></o:p></span></p>
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