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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I just tried and received the following error messages:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><img width="446" height="251" id="Picture_x0020_1" src="cid:image001.png@01CEF19A.4972A1F0"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><img width="438" height="157" id="Picture_x0020_2" src="cid:image002.png@01CEF19A.4972A1F0"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#365F91">- Karen<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> d2l-alert-bounces@lists.onenet.net [mailto:d2l-alert-bounces@lists.onenet.net]
<b>On Behalf Of </b>Meyer, Chris J.<br>
<b>Sent:</b> Thursday, December 05, 2013 9:01 AM<br>
<b>To:</b> d2l-alert@lists.onenet.net<br>
<b>Cc:</b> Hurst, Travis<br>
<b>Subject:</b> [D2l-alert] FW: Incident INC00287365 -- comments added<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Have any of you been able to use the Respondus test authoring tool to connect to the D2L server since our OS upgrade?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:helpdesk@desire2learn.com">helpdesk@desire2learn.com</a> [<a href="mailto:helpdesk@desire2learn.com">mailto:helpdesk@desire2learn.com</a>]
<br>
<b>Sent:</b> Thursday, December 05, 2013 8:45 AM<br>
<b>To:</b> Meyer, Chris J.<br>
<b>Subject:</b> Incident INC00287365 -- comments added<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Short description: OSRHE>Rose>10.0.0 SP10>Quizzing>Cannot publish tests with Respondus<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Description: We cannot connect with Respondus since we upgraded our server to Windows Server 2008 on November 24. Respondus Tech Support says... "It appears that during the server upgrade, the Respondus Integrator Pack setting in D2L Administration
was turned off. The setting is located in D2L Administration. If you do not have access, your D2L Administrator or D2L Support can provide assistance in enabling the setting." Would you please check this setting and turn on if it is turned off? We have an
instructor trying to set up a test tonight. Thank you.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Click here to view Incident: <a href="https://helpdesk.desire2learn.com/nav_to.do?uri=incident.do%3Fsys_id=bdfa5cf32d5515807cf498e8848c7f51%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true">
INC00287365</a><o:p></o:p></p>
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<p class="MsoNormal">Comments: <o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-05 09:44:38 EST - Hazelle Tria</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">Hello Chris,<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Please be informed that I was able to reproduce the issue in the Support environment. I have verified the error that you are getting when trying to connect to the D2L server. I have now escalated this ticket to the Technical Response Team
for the resolution. You will be contacted for the progress of the investigation.<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Thank you for your patience.<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">Hazelle Tria<o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-05 06:14:16 EST - Hazelle Tria</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">Hello Chris,<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">We have seen similar error in the Respondus quiz creation tool when attempting to connect to D2L. We are now trying to replicate the issue on our end. We will update you as soon as possible. Sorry for the inconvenience caused.<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">Hazelle Tria<o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-04 14:27:48 EST - Chris Meyer</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">I attached a screen capture of the error message when we try to connect to the D2L server with the Respondus test authoring tool. We were informed by Respondus Support that D2L maintains the SOAP services. This is beginning to affect more
of our courses as we are heading into finals week.<o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-04 06:48:01 EST - Chris Meyer</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">reply from: <a href="mailto:cmeyer@rose.edu">cmeyer@rose.edu</a><o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">It wasn't the browser that was a problem. It was the product for instructor creation of tests called simply Respondus. Sorry for the confusion.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Chris<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-04 05:38:13 EST - Hazelle Tria</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">Hello Chris,<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Thank you for contacting the Desire2Learn Support. I checked on your issue by testing the Respondus Browser as a test student and I have successfully taken the quiz. I checked on the settings and DOME variables seem to be properly set up.
I noticed though that Respondus has just been enabled on Tuesday, December 3, 2013 12:56 CST in the Manage Extensibility page. Prior to this, students might not have been able to install and use the Respondus browser.<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Kindly check with the students now and let me know if issue persists. If same issue happens despite all setup done, kindly provide the affected course and quiz, as well as a test student in the affected course. I will be waiting for your
response. Thank you and good day.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">Hazelle Tria<o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-04 00:18:12 EST - Hazelle Tria</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">Hello Chris,<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Thank you for contacting Desire2Learn Support. Please be informed that we are currently looking into this and will update you as soon as possible.
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">Hazelle Tria<o:p></o:p></p>
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<p class="MsoNormal">Short description: OSRHE>Rose>10.0.0 SP10>Quizzing>Cannot publish tests with Respondus<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Description: We cannot connect with Respondus since we upgraded our server to Windows Server 2008 on November 24. Respondus Tech Support says... "It appears that during the server upgrade, the Respondus Integrator Pack setting in D2L Administration
was turned off. The setting is located in D2L Administration. If you do not have access, your D2L Administrator or D2L Support can provide assistance in enabling the setting." Would you please check this setting and turn on if it is turned off? We have an
instructor trying to set up a test tonight. Thank you.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Opened: 2013-12-03 20:54:52 EST<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Click here to view: <a href="https://helpdesk.desire2learn.com/nav_to.do?uri=incident.do%3Fsys_id=bdfa5cf32d5515807cf498e8848c7f51%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true">
INC00287365</a><o:p></o:p></p>
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<p class="MsoNormal">Comments: <o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-05 09:44:38 EST - Hazelle Tria</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">Hello Chris,<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Please be informed that I was able to reproduce the issue in the Support environment. I have verified the error that you are getting when trying to connect to the D2L server. I have now escalated this ticket to the Technical Response Team
for the resolution. You will be contacted for the progress of the investigation.<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Thank you for your patience.<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">Hazelle Tria<o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-05 06:14:16 EST - Hazelle Tria</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">Hello Chris,<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">We have seen similar error in the Respondus quiz creation tool when attempting to connect to D2L. We are now trying to replicate the issue on our end. We will update you as soon as possible. Sorry for the inconvenience caused.<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">Hazelle Tria<o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-04 14:27:48 EST - Chris Meyer</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">I attached a screen capture of the error message when we try to connect to the D2L server with the Respondus test authoring tool. We were informed by Respondus Support that D2L maintains the SOAP services. This is beginning to affect more
of our courses as we are heading into finals week.<o:p></o:p></p>
</td>
</tr>
<tr>
<td colspan="2" style="padding:0in 0in 0in 0in">
<div class="MsoNormal" align="center" style="text-align:center">
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<p class="MsoNormal"><strong>2013-12-04 06:48:01 EST - Chris Meyer</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">reply from: <a href="mailto:cmeyer@rose.edu">cmeyer@rose.edu</a><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">It wasn't the browser that was a problem. It was the product for instructor creation of tests called simply Respondus. Sorry for the confusion.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Chris<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-04 05:38:13 EST - Hazelle Tria</strong><o:p></o:p></p>
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<p class="MsoNormal">Hello Chris,<o:p></o:p></p>
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<p class="MsoNormal">Thank you for contacting the Desire2Learn Support. I checked on your issue by testing the Respondus Browser as a test student and I have successfully taken the quiz. I checked on the settings and DOME variables seem to be properly set up.
I noticed though that Respondus has just been enabled on Tuesday, December 3, 2013 12:56 CST in the Manage Extensibility page. Prior to this, students might not have been able to install and use the Respondus browser.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Kindly check with the students now and let me know if issue persists. If same issue happens despite all setup done, kindly provide the affected course and quiz, as well as a test student in the affected course. I will be waiting for your
response. Thank you and good day.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">Hazelle Tria<o:p></o:p></p>
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<p class="MsoNormal"><strong>2013-12-04 00:18:12 EST - Hazelle Tria</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">Hello Chris,<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Thank you for contacting Desire2Learn Support. Please be informed that we are currently looking into this and will update you as soon as possible.
<o:p></o:p></p>
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<p class="MsoNormal">Best Regards,<o:p></o:p></p>
<p class="MsoNormal">Hazelle Tria<o:p></o:p></p>
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<p class="MsoNormal">Ref:MSG1342986<o:p></o:p></p>
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