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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Since we are moving away from D2L, I’m leaving this all up to the rest of the group.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#365F91">- Karen<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> d2l-alert-bounces@lists.onenet.net [mailto:d2l-alert-bounces@lists.onenet.net]
<b>On Behalf Of </b>Hurst, Travis<br>
<b>Sent:</b> Tuesday, January 14, 2014 1:56 PM<br>
<b>To:</b> D2l-alert@lists.onenet.net<br>
<b>Subject:</b> [D2l-alert] FW: Incident INC00295439 -- comments added<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Does anybody object to applying SP2 (depending on when it would be applied and the length of any potential downtime)?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Travis<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:helpdesk@desire2learn.com">helpdesk@desire2learn.com</a> [<a href="mailto:helpdesk@desire2learn.com">mailto:helpdesk@desire2learn.com</a>]
<br>
<b>Sent:</b> Tuesday, January 14, 2014 1:27 PM<br>
<b>To:</b> Hurst, Travis<br>
<b>Subject:</b> Incident INC00295439 -- comments added<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in">Short description: Quicklinks not functioning in IE v9<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in">Description: Internet Explorer 9 will stop working when faculty use Quicklinks to insert course content.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in">Click here to view Incident: <a href="https://helpdesk.desire2learn.com/nav_to.do?uri=incident.do%3Fsys_id=895f3a896f5e19005baffd8abb3ee4bc%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true">
INC00295439</a><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in">Comments: <o:p></o:p></p>
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<p class="MsoNormal"><strong>2014-01-14 14:26:48 EST - Michael Rideout</strong><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><sup>Additional comments</sup><o:p></o:p></p>
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<p class="MsoNormal">Hi Travis,<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">This is occurring due to a known issue (bug #PRB0042692), which is actually a bug within IE9, not D2L. We have however been able to work with the browser and address this issue in SP2. We can see that you're currently on SP1, did you have
any plans to upgrade in the near future?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal">Michael Rideout<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in">Short description: Quicklinks not functioning in IE v9<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in">Description: Internet Explorer 9 will stop working when faculty use Quicklinks to insert course content.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in">Opened: 2014-01-14 13:06:18 EST<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in">Click here to view: <a href="https://helpdesk.desire2learn.com/nav_to.do?uri=incident.do%3Fsys_id=895f3a896f5e19005baffd8abb3ee4bc%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true">
INC00295439</a><o:p></o:p></p>
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<p class="MsoNormal"><strong>2014-01-14 14:26:48 EST - Michael Rideout</strong><o:p></o:p></p>
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<p class="MsoNormal">Hi Travis,<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">This is occurring due to a known issue (bug #PRB0042692), which is actually a bug within IE9, not D2L. We have however been able to work with the browser and address this issue in SP2. We can see that you're currently on SP1, did you have
any plans to upgrade in the near future?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal">Michael Rideout<o:p></o:p></p>
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