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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I Logged out of you production environment.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">No changes made.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><img width="133" height="40" id="Picture_x0020_13" src="cid:image001.jpg@01CF9F68.8610B210" alt="D2L logo"></span><b><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray"><br>
Ahmed Luzon</span></b><b><span style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:gray"><br>
</span></b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">Tier3 Technical Support Analyst</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">Desire2Learn Incorporated<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">1-888-538-3908 x2078<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">1-519-514-0001 x4001<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"><a href="mailto:ahmed.luzon@desire2learn.com"><span style="color:blue">ahmed.luzon@desire2learn.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.desire2learn.com/" title="blocked::http://www.desire2learn.com/ http://www.desire2learn.com/"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray">www.Desire2Learn.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Ahmed Luzon
<br>
<b>Sent:</b> Monday, July 14, 2014 12:59 PM<br>
<b>To:</b> 'd2l-alert@lists.onenet.net'<br>
<b>Cc:</b> D2LSupport T3; Shelley Constant<br>
<b>Subject:</b> INC00340900 - Server Access <o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p><span style="font-family:"Calibri","sans-serif"">Hello,</span> <br>
<span style="font-family:"Calibri","sans-serif""> </span> <br>
<span style="font-family:"Calibri","sans-serif"">I will be logging into your Production environment to investigate the issue reported in Service Desk incident INC00340900 . I will notify you as soon as I have logged off.
</span><o:p></o:p></p>
<p><span style="font-family:"Calibri","sans-serif""> </span> <br>
<span style="font-family:"Calibri","sans-serif"">Ahmed Luzon</span><br>
<span style="font-family:"Calibri","sans-serif"">Tier 3 Technical Support Analyst</span>
<br>
<span style="font-family:"Calibri","sans-serif"">Professional Services</span> <br>
<span style="font-family:"Calibri","sans-serif"">Desire2Learn Incorporated</span>
<o:p></o:p></p>
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