<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><h1><span style='font-family:"Georgia",serif;color:#425563'>Blackboard 404 Errors: Microsoft Edge<o:p></o:p></span></h1><p class=share-end style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;box-sizing: border-box;margin:1.2rem 0px;font-size:1rem'><o:p> </o:p></p><p style='background:white;box-sizing: border-box;margin:1.2rem'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1A1A1A'>Microsoft Edge allows the web page to open Microsoft Office files directly in the browser. Except on Blackboard!<o:p></o:p></span></p><p style='background:white'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1A1A1A'>When Edge attempts to open the Office document the following error will show.<o:p></o:p></span></p><p style='background:white'><span style='color:black'><img width=1186 height=131 style='width:12.3541in;height:1.3645in' id="Picture_x0020_4" src="cid:image001.png@01D8079D.BA777340"></span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1A1A1A'><o:p></o:p></span></p><p style='background:white'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1A1A1A'>There is currently no known timeframe on a fix for this issue, but there are suggested workarounds. Users can use Firefox or Google Chrome, or they can turn off the setting in Microsoft Edge. Google Chrome is the recommended browser for Blackboard Learn.<o:p></o:p></span></p><h3 style='background:white;box-sizing: border-box;margin:2.4rem 0px 1.2rem;font-size:1.95312rem'><span style='font-family:"Helvetica",sans-serif;color:#425563'>To turn off the setting in Microsoft Edge:<o:p></o:p></span></h3><p style='background:white;box-sizing: border-box;margin:1.2rem'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1A1A1A'>Open the Edge menu and click <strong><span style='font-family:"Helvetica",sans-serif'>Settings</span></strong>.<o:p></o:p></span></p><p style='background:white;box-sizing: border-box;margin:1.2rem'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1A1A1A'><img width=250 height=475 style='width:2.6041in;height:4.9479in' id="Picture_x0020_2" src="cid:image002.png@01D8079D.BA777340" alt="Microsoft Edge menu showing the settings option"></span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1A1A1A'><o:p></o:p></span></p><p style='background:white;box-sizing: border-box;margin:1.2rem'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1A1A1A'>Turn off<strong><span style='font-family:"Helvetica",sans-serif'> Open Office files in the browser</span></strong>.<o:p></o:p></span></p><p style='background:white;box-sizing: border-box;margin:1.2rem'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1A1A1A'><img width=937 height=405 style='width:9.7604in;height:4.2187in' id="Picture_x0020_1" src="cid:image003.png@01D8079D.BA777340" alt="Microsoft Edge Downloads settings menu"></span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1A1A1A'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>---<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:12.0pt'>George Larson<o:p></o:p></span></b></p><p class=MsoNormal>Chief Technical Officer<o:p></o:p></p><p class=MsoNormal>Eastern Oklahoma State College<o:p></o:p></p><p class=MsoNormal>1301 W. Main St.<o:p></o:p></p><p class=MsoNormal>Wilburton, OK. 74578<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="mailto:glarson@eosc.edu" target="_blank"><span style='color:blue'>glarson@eosc.edu</span></a><o:p></o:p></p><p class=MsoNormal>918.465.1710<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>