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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005>Lou,</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005>The University of Oklahoma (Norman Campus) currently
utilizes Nortel for our VoIP needs. Since we had a heavy investment in our
Nortel switch, and adding VoIP capabilities was as easy as adding a
controller/gateway module to the existing phone switch. Very little
additional training was required for our Telecom or network folks. It made
perfect sense (business case) for us to go down the Nortel
path.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005>From a client perspective, we use the MCS 5100
(software client with A/V, chat, whiteboard, app sharing, file sharing, etc),
Nortel re-branded Spectralink wireless phones, Nortel re-branded Polycom IP
conferencing units, the i2001 (single-line, general purpose phone), i2002, i2004
(multi-line phone), and i2007 (color display with Net6 integration for Web
and App) phones. </SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005>Our user community has a VoIP presence in the office
(10/100 LAN connection), at our branch office sites (T-1 connections),
at home (DSL or Cable modem), or on the road (software client tunneled via IPSEC
VPN). We have the standard run-of-the-mill issues with latency, delay, and
jitter on non-LAN or branch office connections (i.e. connections that we have no
control over), but few complaints otherwise.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005>The phone offerings are feature rich, with Zone Paging
(text or audio) to over 1000 simultaneous phones at the same time, call routing
based on time of day, voice-mail as GSM wave file to the users e-mail account,
and the standard offerings of any TDM phone (music on hold, call forwarding,
caller ID, etc).</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005>The only downfall for us has been the added expense of
purchasing network equipment with PoE support for the phones (yes, the
phones ship with "power bricks", but due to E-911 issues, we didn't want
the users moving the phones from their offices to their homes, so we took the
bricks away).</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005>In short, the product met our expectations and fit well
into our current business model (no new servers or dial plan
required).</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=066082821-28062005><!-- Converted from text/plain format -->
<P><FONT size=2>_____________________<BR><BR>Zane W. Gray III<BR>Technology
Analyst II<BR>Information Technology<BR>University of Oklahoma<BR><BR>175
Kuhlman Court<BR>Norman, OK<BR>73019<BR><BR>Phone: (405) 325-7564<BR>Fax: (405)
325-7680<BR>E-Mail: zgray@ou.edu<BR><BR>This e-mail and any files transmitted
with it are the property of the<BR>University of Oklahoma Information Technology
Department, are confidential,<BR>and are intended solely for the use of the
individual or entity to whom this<BR>e-mail is addressed. If you are not
one of the named recipient(s) or<BR>otherwise have reason to believe that you
have received this message in<BR>error, please notify the sender at 405-325-7564
and delete this message<BR>immediately from your computer. Any other use,
retention, dissemination<BR>forwarding, printing or copying of this e-mail is
strictly prohibited. <BR></FONT></P></SPAN></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> hen-bounces@lists.onenet.net
[mailto:hen-bounces@lists.onenet.net] <B>On Behalf Of </B>Lou
Wilson<BR><B>Sent:</B> Tuesday, June 28, 2005 4:04 PM<BR><B>To:</B>
Hen@lists.onenet.net<BR><B>Subject:</B> [Hen] VoIP<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Are any agencies currently utilizing
Voice Over IP or considering it? If you have implemented, what vendor did
you use and how is it working for you?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Lou
Wilson<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">IT
Director<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">NEO<o:p></o:p></SPAN></FONT></P></DIV></BODY></HTML>