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</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black">Information Technology at the University of Oklahoma is hosting a two-day CMDB Best Practices class from Pink Elephant on May 27<sup>th</sup> and 28<sup>th</sup>. This class
is instructor led and will be located in OKC on the OUHSC Campus. The cost of the class is $920.00.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black">Below is a description/outline of the class.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black">A small number of seats are available. If you are interested in attending please email
<a href="mailto:molly-barr@ouhsc.edu">molly-barr@ouhsc.edu</a> or call 405.596.2912.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black">Cheers!</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">COURSE OVERVIEW</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">This two-day course focuses on Service Asset & Configuration Management – one of the most necessary but difficult processes to implement if you want to achieve a high level of
maturity in IT Service Management (ITSM). And, the Configuration Management Database (CMDB) provides a critical resource for almost all other ITSM disciplines. If implemented and managed correctly, the CMDB will provide valuable information about where assets
are and how they impact the delivery and quality of IT services. However, there are many obstacles to negotiate and pitfalls to avoid, so good guidance is essential before you attempt this most important project. </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><br>
<b>WHAT YOU WILL LEARN</b></span><span style="color:black"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Learn how to create a CMDB from Pink Elephant’s consulting team – “the ITIL Experts”</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Learn the critical success factors for defining, building, deploying and managing a best practice CMDB</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Receive numerous take-aways including: </span><o:p></o:p>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">A useful “data model” template and example</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo1;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">RACI matrix showing roles and responsibilities</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo1;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Job descriptions to support the RACI matrix</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo1;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Example project plan for creating a CMDB</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo1;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Checklist of mandatory and desirable criteria to help select the most appropriate tools to support your CMDB </span><o:p></o:p></li></ul>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">CMDB Design Considerations:</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">The differences between Service Asset and Configuration Management theory and reality</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Why Service Asset and Configuration Management and the CMDB need to be integrated with other key disciplines in ITSM</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Service Asset and Configuration Management’s dependency on Change Management</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">How the CMDB relates to the Service Catalog, Financial Costing, IT governance and Risk Management</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">How to define “IT services”</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">How to define and build a “data model” for the CMDB</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Good service object modeling design techniques </span><o:p></o:p></li></ul>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">CMDB Deployment Considerations:</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">How to identify the right tools to enable Service Asset and Configuration Management</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Technology architecture considerations and integrations</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Data collection and normalization methods</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">How to define the critical roles, responsibilities and job descriptions necessary for managing and working with the CMDB (Process Owner, Manager, Distributed Coordinators)</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Understand the dangers of people resisting change; techniques for embedding changes to working practices and validating that they are being followed</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo3;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">How to build and manage a project plan for creating a CMDB; the Project Charter; scope considerations; data migration techniques; building a high level project timeline</span><o:p></o:p></li></ul>
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<b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">TAKE-AWAYS</span></b><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Define a practical CMDB data model based on business requirements</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Define and implement a process to manage IT asset lifecycle</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Implement a fit for purpose data federation strategy</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Integrate data management, discovery and monitoring tools as part of your Configuration Management System strategy</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Establish a controlled scope for CMDB update and data integrity</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Manage the CMDB through a defined process</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Identify ongoing Roles and responsibilities for CMDB and Data update and improvement</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Integrate the Service and Asset and Configuration Management Process with Change Management to ensure data integrity</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Plan and establish a CMDB Project</span><o:p></o:p></li></ul>
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<b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><br>
COURSE & INSTRUCTOR ACCREDITATION</span></b><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science
(EXIN), the Information Systems Examination Board (ISEB), and PEOPLECERT.</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s
internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many
years of experience implementing ITIL processes in a variety of organizations worldwide. </span><span style="color:black"><o:p></o:p></span></p>
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<b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">WHO SHOULD ATTEND & PREREQUISITES</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Configuration Managers, Change Managers</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo5;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Systems Analysts, Business Analysts, IT Process Designers, Data Architects</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo5;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">IT Consultants, IT Project Managers </span><o:p></o:p></li></ul>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">This is an advanced ITIL workshop which assumes that the attendee is already familiar with general ITIL terms and theory. It is strongly recommended that you have the Foundation
Certificate in IT Service Management before attending this course. If you do not hold this certificate, it is attainable through Pink Elephant’s ITIL Foundations course. </span><span style="color:black"><o:p></o:p></span></p>
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<b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">EXAM, CERTIFICATIONS & AWARDS</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">There is no exam for this course</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo6;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">You will attain 13 professional development units (PDUs) for Project Managers</span><o:p></o:p></li></ul>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Molly Barr, Project Manager</span></i><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Information Technology</span></i><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Ofc: 405-271-2644 ext. 50204</span></i><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Cell: 405-596-2912</span></i><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
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