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<div class="WordSection1">
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:black">Information Technology at the University of Oklahoma
</span><span style="font-family:"Verdana","sans-serif"">will be hosting a 3 day ITIL foundations course
<span style="color:black">from Pink Elephant</span><span style="color:#1F497D">.
</span><span style="color:black">This class is instructor led and will be located in OKC on the OUHSC Campus.
</span>We have not scheduled it yet so we don’t have the date.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">Below is the course description / outline of the class.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">The cost will be $1,170.00<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">If you are interested in attending, please let me know.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Molly Barr, Project Manager<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Information Technology<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Ofc: 405-271-2644 ext. 50204<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Cell: 405-596-2912<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal" style="border:none;padding:0in"><span style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">COURSE OVERVIEW</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – <i>Service
Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement</i>. ITIL’s “service lifecycle” consists of 26 processes and four functions. These include:<o:p></o:p></span></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="690" style="width:517.5pt;background:white">
<tbody>
<tr>
<td width="196" valign="top" style="width:146.65pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Service Lifecycle Stage</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><o:p></o:p></span></p>
</td>
<td width="470" valign="top" style="width:352.5pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Processes & Functions</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="187" valign="top" style="width:140.25pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Service Strategy<o:p></o:p></span></p>
</td>
<td width="456" valign="top" style="width:4.75in;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Strategy Management For IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="187" valign="top" style="width:140.25pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Service Design<o:p></o:p></span></p>
</td>
<td width="456" valign="top" style="width:4.75in;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management,
Information Security Management, Supplier Management<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="187" valign="top" style="width:140.25pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Service Transition<o:p></o:p></span></p>
</td>
<td width="456" valign="top" style="width:4.75in;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing,
Change Evaluation, Knowledge Management<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="187" valign="top" style="width:140.25pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Service Operation<o:p></o:p></span></p>
</td>
<td width="456" valign="top" style="width:4.75in;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management,
Application Management, Service Desk<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="187" valign="top" style="width:140.25pt;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Continual Service Improvement<o:p></o:p></span></p>
</td>
<td width="456" valign="top" style="width:4.75in;padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Seven-Step Improvement Process<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><br>
WHAT YOU WILL LEARN</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">The course is designed as an introduction to ITIL and enables you to understand how an <i>integrated </i>ITSM framework can be utilized to achieve IT business integration, cost
reductions and increased productivity. The agenda includes:<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo7;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo7;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">ITIL’s key concepts, definitions and objectives<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo7;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">ITIL’s “service-driven lifecycle” approach, and the structure, components and processes and functions of the five core ITIL books. For each of the five core books and the related processes
and functions, the course provides:<o:p></o:p></span></li></ul>
<ul type="disc">
<ul type="circle">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l8 level2 lfo8;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">A high level description of the main activities, goals and benefits<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l8 level2 lfo8;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Process interrelationships and interdependencies, what “process integration” and “business integration” really mean<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l8 level2 lfo8;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Key metrics and management reporting<o:p></o:p></span></li></ul>
</ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">The course prepares you for the examination leading to the <i>Foundation Certificate in IT Service Management</i>. This certification is the prerequisite for the Intermediate
and Expert levels of ITIL certification.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><br>
BENEFITS</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo9;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Take the world’s most popular classroom-based ITIL Foundation course from the originators of ITIL training in North America<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo9;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Industry-leading – benefit from Pink’s highly knowledgeable consultants and reputation for providing the <b>highest exam pass rates</b> in the industry<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo9;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Convenient – courses scheduled in major cities regularly through the year<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level1 lfo9;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">Comprehensive – accredited courseware covers key areas of ITIL, preparing you for the official exam<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><br>
COURSE & INSTRUCTOR ACCREDITATION</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science
(EXIN), the Information Systems Examination Board (ISEB), and PEOPLECERT.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s
internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many
years of experience implementing ITIL processes in a variety of organizations worldwide.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><br>
WHO SHOULD ATTEND & PREREQUISITES</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black">There are no mandatory prerequisites, however it is recommended that you read through the <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.axelos.com_Corporate_media_Files_Syllabi_The-5FITIL-5FFoundation-5FCertificate-5FSyllabus-5Fv5-2D5.pdf&d=AwMFAg&c=qRnFByZajCb3ogDwk-HidsbrxD-31vTsTBEIa6TCCEk&r=gpHV6G_sU_G-QLMauEtZEO6S-xQLBgObIi_L1pW7JRM&m=8u-OdyFxMLhXqbKZVRgDYOxJj8nJjBo5amqvvjvcGRc&s=6MtD6x8_oYVrZo47nP_nWOOcC2hP-uOWKxiLN__clyE&e=" target="_blank"><span style="color:black">ITIL
Foundation syllabus</span></a> prior to the start of the course. Work experience in IT services is recommended.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
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EXAM, CERTIFICATIONS & AWARDS</span></b><span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">This course prepares participants for the examination leading to the <i>Foundation Certificate In IT Service Management</i>. A 60-minute, 40 question, multiple-choice exam is scheduled on
the last day of the course (if purchased), and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online (if purchased). A passing mark of 65% is required to receive your certificate. A sample exam
is delivered during the course to help prepare attendees for the final exam<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo10;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">2 ITIL credits<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo10;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">You will attain 18 professional development units (PDUs) for Project Managers<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo10;background:white">
<span style="font-size:9.0pt;font-family:"Trebuchet MS","sans-serif"">You will attain 6 Continual Professional Development credits (CPDs) from Professional Recognition for IT Service Management (priSM)<o:p></o:p></span></li></ul>
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