From ClientRelations at ogslp.org Fri Mar 1 09:18:20 2002 From: ClientRelations at ogslp.org (Client Relations) Date: Tue Mar 23 20:17:18 2004 Subject: [Lender] Experian Outage Message-ID: <67B1776185FFD311926100805FC11F9DE91AF4@HANDEL> OGSLP has been notified that Experian (the service provider for all of our credit checks) is experiencing technical difficulties which will cause a delay of credit reports. Batches outstanding from 2/26/02 and 2/27/02 are also affected which means no credit decisions have been returned from Experian to be posted. OGSLP will advise via email as soon as we are notified that the situation has been resolved. If you have any questions, please contact OGSLP's Client Relations Department. Thank you. Client Relations OGSLP (405) 234-4329 or (800) 247-0420 (405) 234-4459- Fax clientrelations@ogslp.org From jstepp at ogslp.org Mon Mar 4 15:19:42 2002 From: jstepp at ogslp.org (Stepp, Janice) Date: Tue Mar 23 20:17:18 2004 Subject: [Lender] Experian Outage Update Message-ID: <67B1776185FFD311926100805FC11F9D01064B27@HANDEL> OGSLP previously reported that Experian (the service provider for all of > our credit checks) was experiencing system problems. Those issues have > now been corrected and all pending credit decisions processed. The > reports are available now. If you have any questions, please contact > OGSLP Client Relations at (405)234-4329 or (800)247-0420 or email us at > clientrelations@ogslp.org. Thank you for your patience. > > Client Relations > OGSLP > PO Box 3000 > OKC, OK 73101-3000 > 405)234-4329 or (800)247-0420 > fax: (405)234-4459 > email: clientrelations@ogslp.org > > From pmcconahay at ou.edu Tue Mar 5 17:42:32 2002 From: pmcconahay at ou.edu (Mc Conahay, Pamela K) Date: Tue Mar 23 20:17:18 2004 Subject: [Lender] Upate on OU's 2002-2003 loan process, Disb Date Charts, etc. Message-ID: <55206A473154D011924D0020AFF7ACB509CFC61E@mail1.oulan.ou.edu> Lenders, Guarantors, Servicers, lend me your ears! > Wanted to update everyone on our plans for the new aid year, which > is fast approaching: > > 1. OU will begin using NetWizard's on-line loan application (school > initiated only) for Stafford and PLUS Loans beginning with the Fall 2002 > loan period. > We will continue to transmit Stafford Loans for guarantee & print but with a "prom note delivery code" of "web". Borrowers will receive information with their award letters advising them to retrieve their MPNs & certified PLUS applications from NetWizard. After a specified number of days, any notes/applications still sitting on the NetWizard system will automatically be printed & mailed to the borrower. > Note: Students & parents will not be allowed to "request" loans via > NetWizard (called "borrower initiated" loans). Students & parents will be > directed to the NetWizard site to retrieve their MPN/PLUS promissory note > AFTER OU has packaged their aid and certified their loans. > > 2. OU has been selected to participate in the development of the > new Sallie Mae product as a pilot school. Phase 1, the new Open Net > transmission vehicle, begins in early April. > > We will continue to use WhizKid as our loan processing software, but > the Open Net component will allow us to transmit loan records to > guarantors who do not utilize the Eagle system at SLMA/USAG if we need to. > (Note: we are still strongly encouraging students to utilize lenders on > our lender list with an OGSLP guarantee to enable them to access their > loan notes via NetWizard.) > > 3. We expect to begin certifying loans for the 2002-2003 school > year the week of March 11. > > I've attached our new chart for the upcoming loan periods so you can > plan for our disbursements. Please note there are 2 pages to the chart; > I've created a separate chart on the second page for loans that are > disbursed via checks (primarily PLUS Loans). > > All of our Stafford Loans will be certified with the disbursement > dates shown on the first page, which are scheduled to comply with the cash > management regulations for EFT. Although we could legally have requested > the Spring 2003 Stafford disbursement as early as 12/31, I know that > scheduling disbursements on 12/31 or 01/01 often causes systems problems, > so we pushed it to 01/02/2003. > > <<2002-2003 Dates for Lenders.doc>> > I also have a more comprehensive document that contains all the > regulatory citations and explanations for our disbursement process. If > you or any of your client schools have any need or desire to see the extra > 5 pages of babbling, feel free to ask me for it and I'll share. > > 4. The 2002-2003 OU Lender List is attached. We require all > applicants to select a lender before their aid will be processed. This > form is available for them to submit even before they submit their 02-03 > FAFSA. If the student has NOT selected a lender when the FAFSA record > arrives, we send him another Lender Selection Form---with more forceful > language. If he hasn't responded in 30 days, we assign him to a lender. > Note: we DO carry over the lender code from one year to the next, so > students only have to submit this form once---unless they decide to change > lenders. > > You'll note that I've changed the listing on the back to give > students more information about the origination & servicing connection of > these lenders. Although I did not have room to do that for the lenders > on the front of the list, our staff does have the info about the > origination & servicing connections of all the lenders on both sides so > they can accurately advise students about who originates their loan, where > it is serviced, etc. > > 5. Students with prior loan balances whose guarantors or lenders > are not accessible via Eagle/NetWizard: In 2001-2002, we attempted to > certify new loans for students with their original guarantor & lender, > even if that guarantor wasn't within the Eagle system. "One lender, one > guarantor IF PRACTICAL" is the regulatory wording----well, it is NOT > practical and our loan processing staff has the scars to prove it. After > this experience, we've come to the conclusion that this also negatively > impacts our service level to these students and other students too. These > students miss out on on-line loan application, EFT and our automatic > deposit service, as well as slowing down our process for themselves and > all our other students. > > So, for 2002-2003, we will be asking these students to select a new > lender----one of you. And, if they don't respond to our request, we will > assign them to you (we rotate lenders so everybody gets a fair share). > These students will receive new MPNs if necessary. We are confident that > you can help us help our students understand our reason for doing this. > (Note: if you had loan volume through a non-Eagle guarantor in 2001-2002, we are changing the guarantor to OGSLP or USAF and keeping you as their lender. So, if you had "outside" volume, don't worry, they still belong to you, but they will move to our preferred guarantor and within our preferred process.) > But, didn't I just say that we were going to transmit to guarantors > outside the Eagle/NetWizard world using OpenNet? Then why switch these > students to our preferred lenders? Just because we'll be able to transmit > outside the Eagle/NetWizard world still doesn't mean we think it's a good > idea, but we'll be able to use the Open Net function if someone insists on > not taking our advice. > <> > > Pam McConahay > Asst Dir., Compliance & Support Svcs > University of Oklahoma Financial Aid Services > 731 Elm, Rm 125, Norman OK 73019-2111 > (405) 325-4617, fax (405) 325-7608 > pmcconahay@ou.edu > -------------- next part -------------- A non-text attachment was scrubbed... Name: 2002-2003 Dates for Lenders.doc Type: application/msword Size: 45056 bytes Desc: not available Url : http://lists.onenet.net/pipermail/lender/attachments/20020305/8d80f9f8/2002-2003DatesforLenders.doc -------------- next part -------------- A non-text attachment was scrubbed... Name: Lender Selection Form-FAFSA2.doc Type: application/msword Size: 52736 bytes Desc: not available Url : http://lists.onenet.net/pipermail/lender/attachments/20020305/8d80f9f8/LenderSelectionForm-FAFSA2.doc From pmcconahay at ou.edu Wed Mar 6 09:47:00 2002 From: pmcconahay at ou.edu (Mc Conahay, Pamela K) Date: Tue Mar 23 20:17:18 2004 Subject: [Lender] Airborne Express Delivery Problem at OU Message-ID: <55206A473154D011924D0020AFF7ACB509CFC65A@mail1.oulan.ou.edu> Dear Lenders, Servicers & Guarantors: Have you ever thought everything was going really smoothly, and then some little niggling thing comes up and has the potential to really screw things up?! Well, it seems to be happening to us. We get a lot of deliveries of checks via Airborne Express. For years, our Airborne guy "Eddie" has been a fixture on campus, knows everybody, knows every office, works his behind off.....he's English and calls everyone "luv" and sends us postcards when he goes to England on vacation. We just LOVE Eddie. Airborne Express transferred the Norman/OU route to another "station"----so, Friday was Eddie's last day as our guy. We were very sad. Guess what.....we haven't received any Airborne deliveries since Monday, when Tim, the new guy, took over Eddie's route. We heard today (from the Fed Ex and UPS guys who are loving every minute of this) that Tim can't find anything at OU and has started returning Airborne packages because he can't deliver them. I just alerted the two servicers we know use Airborne for their check deliveries (Sallie Mae and Loanstar) that packages may come back and should be re-sent. I thought I'd alert all of you in case you've used Airborne since Friday that your packages may come back. THERE IS NOTHING WRONG WITH THE MAILING ADDRESS YOU ARE USING. IT'S JUST TIM. Guess who I'm going to call next? Yeah. Airborne. Wouldn't you all like to be a fly on the wall for THAT call?!!! Pam McConahay Asst Dir., Compliance & Support Svcs University of Oklahoma Financial Aid Services 731 Elm, Rm 125, Norman OK 73019-2111 (405) 325-4617, fax (405) 325-7608 pmcconahay@ou.edu From redington at ogslp.org Thu Mar 14 10:05:34 2002 From: redington at ogslp.org (Edington, Rick) Date: Tue Mar 23 20:17:18 2004 Subject: [Lender] Spring OLAC Meeting at OASFAA Message-ID: <67B1776185FFD311926100805FC11F9D0127C965@HANDEL> The Spring Oklahoma Lender Advisory Council (OLAC) meeting will be held on Wednesday, April 3rd at 2:00 in the Woodward Room at the conference hotel. So far, the agenda includes election results and follow-up discussion regarding the use of OLAC funds. Please let Sandra Welch or I know of any additional agenda items you would like added. Thanks and hope to see you there! Rick ****************************************************** Rick Edington, Associate Director Operations & Client Services Oklahoma Guaranteed Student Loan Program redington@ogslp.org (800) 247-0420; (405) 234-4333 Fax: (405) 234-4391 ****************************************************** From swelch at localok.com Tue Mar 19 11:43:08 2002 From: swelch at localok.com (Sandra Welch) Date: Tue Mar 23 20:17:18 2004 Subject: [Lender] OLAC Nominations Message-ID: <160F5D0F5038D511B04100508BA5924A726A1C@EXCHANGE> It is time to nominate new OLAC Officers. We will be selecting a President Elect and a Secretary. Present Officers are: President - Sandra Welch, President Elect - Ron Hancock, Treasurer - Diane Hogue, Secretary - Melissa Elzo. Ron Hancock will be the new President and Lynn Groves will be the new Treasurer. The Treasurer serves for three years and a Treasurer Elect is selected prior to the third year. All other office terms are one year. Institutional voting members shall be limited to all lenders who do business with OGSLP and whose current membership dues ($150) are paid in full (inclusive of secondary markets and servicers). Following is a list of OLAC voting members: Arvest Bank - Sharon Foxhoven BancFirst - Tina Seawright Bank of America - Gerald Craig Bank of Oklahoma - Ron Hancock Bank One - Lisa Sweet Chase Ed First - Jennifer Day Citibank - Denise Stanley First National Bank of Edmond - Lynn Groves Key Bank - New Rep. soon Lincoln National Bank - Melissa Elzo Local Oklahoma Bank - Sandra Welch Nellie Mae - Tricia Simpson NELNET - Kelly Bishop OSLA - David Horn Sallie Mae - Jeannie Shore Stillwater National Bank - Bruce Webber Tinker Federal Credit Union - Diane Hogue OGSLP and OU are Associate, non-voting members. Please reply with your nominations as soon as possible so that everyone has time for consideration prior to the OLAC meeting at OASFAA. NOMINATIONS: PRESIDENT ELECT _____________________________ SECRETARY _____________________________ Notice: This information is intended only for the person or entity to which it is addressed and may contain privileged and/or confidential material. Any retransmission, dissemination, review or other use of, or taking any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you receive this transmission in error, please contact the sender, destroy this message and delete the material from any computer system, electronic storage, logs, archives, or other media. Information in this message that does not relate to the official business of Local Oklahoma Bank shall be understood as neither provided by nor endorsed by the Bank. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/lender/attachments/20020319/650d1c6e/attachment.htm From pmcconahay at ou.edu Fri Mar 22 10:18:54 2002 From: pmcconahay at ou.edu (Mc Conahay, Pamela K) Date: Tue Mar 23 20:17:18 2004 Subject: [Lender] FW: It's FIXED---Airborne Express Delivery Problem at OU Message-ID: <55206A473154D011924D0020AFF7ACB50A2BE0DA@mail1.oulan.ou.edu> Just an FYI to everyone, our delivery problem has been fixed. (Did Tim finally learn his route? No, Tim QUIT. The little chicken probably heard I was after him....the two times he actually delivered stuff to our office, he just dropped the envelopes at the front desk and ran. It couldn't have anything to do with the 3 calls I made to Airborne, now could it?) The REALLY good news is EDDIE IS BACK!!! Yes, Eddie liked delivering to OU & Norman so well that he actually switched companies (each "station" is a separate contractor to Airborne) so he could get his old route back. We're SOOOO happy, luv!!! Pam McConahay Asst Dir., Compliance & Support Svcs University of Oklahoma Financial Aid Services 731 Elm, Rm 125, Norman OK 73019-2111 (405) 325-4617, fax (405) 325-7608 pmcconahay@ou.edu > -----Original Message----- > From: Pam McConahay [mailto:pmcconahay@ou.edu] On Behalf Of Mc > Conahay, Pamela K > Sent: Wednesday, March 06, 2002 9:47 AM > To: 'OLAC-L (E-mail)' > Cc: Blanton, Erika; Hall, Gerry S; Kellner, Delia I; Little Charley, > Linda M; Robins, Dee L; Smith, Violet R; Cowan, Eloise; Hosek, Larry J > Subject: Airborne Express Delivery Problem at OU > > Dear Lenders, Servicers & Guarantors: > > Have you ever thought everything was going really smoothly, and then some > little niggling thing comes up and has the potential to really screw > things up?! Well, it seems to be happening to us. > > We get a lot of deliveries of checks via Airborne Express. For years, our > Airborne guy "Eddie" has been a fixture on campus, knows everybody, knows > every office, works his behind off.....he's English and calls everyone > "luv" and sends us postcards when he goes to England on vacation. We just > LOVE Eddie. > > Airborne Express transferred the Norman/OU route to another > "station"----so, Friday was Eddie's last day as our guy. We were very sad. > > > Guess what.....we haven't received any Airborne deliveries since Monday, > when Tim, the new guy, took over Eddie's route. > We heard today (from the Fed Ex and UPS guys who are loving every minute > of this) that Tim can't find anything at OU and has started returning > Airborne packages because he can't deliver them. > > I just alerted the two servicers we know use Airborne for their check > deliveries (Sallie Mae and Loanstar) that packages may come back and > should be re-sent. I thought I'd alert all of you in case you've used > Airborne since Friday that your packages may come back. THERE IS NOTHING > WRONG WITH THE MAILING ADDRESS YOU ARE USING. IT'S JUST TIM. > > Guess who I'm going to call next? Yeah. Airborne. Wouldn't you all > like to be a fly on the wall for THAT call?!!! > > > Pam McConahay > Asst Dir., Compliance & Support Svcs > University of Oklahoma Financial Aid Services > 731 Elm, Rm 125, Norman OK 73019-2111 > (405) 325-4617, fax (405) 325-7608 > pmcconahay@ou.edu >