[Oasfaa] Asst. DFA position available in Wichita, KS

[DanGHolt at aol.com]

Assistant Director of Financial  Aid for Customer Service /  Training
Office  of Financial Aid - Position # 8188
Wichita State  University

WSU invites applications for the position of Assistant  Director of
Financial Aid for Customer Service / Training.  The  Assistant Director has
the primary responsibility for customer service and  staff training and
oversees all client service functions including: outreach  activities,
in-house advisor appointments and walk-in traffic, and front desk  and
telephone service areas.  Also, has direct supervision of three  full-time
classified employees.
Duties include but are not limited to  Serves as office Omsbudperson to
students / families seeking financial  assistance. Responsible for gathering
customer feedback on service  performance for the office.  Will conduct
follow-up with students /  families as necessary. Will compile statistics in
customer service area to  assess whether office goals / standards are being
met.  Determines  staffing patterns and needs of front desk and telephone
operations.   Oversee scheduling of staff in both of these areas.  Acts as
liaison to  the Admissions and Orientation Offices.  Develops publications
and  presentation materials.  Primary contact for activities and  events.
Responsible for presentations and workshops, both on and off  campus.
Coordinates all internal and external publications for the Office  of
Financial Aid, including quarterly newsletter.  Counsels with  prospective
and current students and families regarding financial aid issues  and
concerns, including application and awarding process, budget issues  and
available options to meet their needs.  Oversees comprehensive  staff
training for new staff and monitors need for on-going training for  existing
staff.  Coordinates staff training and monthly staff meetings  for student
employees.  Responsible for creation / updating of staff  training manuals.
Responsible for staff training for Banner software and  maintance of Banner
Training Manual.  Chair student advisory board for  Office of Financial Aid.
Will assist with packaging / processing of federal  student aid as needed.
Develop professionally by reading and attending  professional conferences
and workshops.
Required Qualifications:   Bachelor’s degree; effective oral and written
communication skills; ability  to work collaboratively as a team;
demonstrated commitment to diversity and  successful experience working with
diverse populations; knowledge of federal  financial aid policies and
programs; and a commitment to customer service,  higher education and
working with students; one year full time work  experience at counselor
level or higher in a Title IV federal student aid  office.
Preferred Qualifications:  Three or more years full time work  experience at
counselor level or higher in a Title IV federal student  financial aid
office and experience with Banner computer system.
To  Apply:  To ensure full consideration, the following materials  reflecting
a complete application package, must be received no later than  5:00pm,
Friday, June 1, 2007:  (a) a WSU employment application  submitted through
the HR Partners website, http://www.hrepartners.com; (b) a  letter of
application and resume addressing how you meet each of the  qualifications
for the position; (c) a written statement describing your  customer service
philosophy and (d) the names, titles, addresses and phone  numbers of three
professional references.  Incomplete applications will  not be considered.
All applications must be submitted through the HR Partners  website,
http://www.hrepartners.com.

Wichita State University is an AA /  EOE



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