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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><img width=162 height=157 id="Picture_x0020_1" src="cid:image003.jpg@01CBD73D.59B3BEC0" alt=oasfaalogo> <o:p></o:p></p><p class=MsoNormal><b>WHAT: Spring 2011 Support Staff Training<o:p></o:p></b></p><p class=MsoNormal><b>WHEN: Thursday, March 31, 2011, Registration 9:30 – 10:00, Training 10:00 – 12:00, Lunch 12:00 – 1:00, Training 1:00 – 3:00<o:p></o:p></b></p><p class=MsoNormal><b>WHERE: Moore-Norman Technology Center, Franklin Road Campus, 4701 12<sup>th</sup> Avenue, Norman, Oklahoma<o:p></o:p></b></p><p class=MsoNormal><b>Cost: FREE<o:p></o:p></b></p><p class=MsoNormal><b><o:p> </o:p></b></p><p class=MsoNormal><b>This is an excellent opportunity for the Support Staff in your office to receive free Professional Training.<o:p></o:p></b></p><p class=MsoNormal><b><o:p> </o:p></b></p><p class=MsoNormal><b>Joyce Allman, Ph. D., Associate Provost for Academic Advising Oversight at the University of Oklahoma will be presenting the morning session, ‘Exemplary Service is More than a Smile”. <o:p></o:p></b></p><p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b>Service is an element of financial aid that is sometimes overlooked, yet attention to this area is important in addressing issues facing our students. Using an analogy of a fine dining experience, we see that it is possible to have a sense of style, refinement, and sophistication in our interaction with students. How we present our offices, our services, ourselves, as well as offering “little things” to give students stellar service can make a big difference in a student’s college experience. The models and tips are easily duplicated at any university, as the communication concepts are basic, but thoughtful.<o:p></o:p></b></p><p class=MsoNormal><b>The afternoon sessions will be presented by OGSLP staff. The Policy, Compliance and Training department will conduct training on the following topics:<o:p></o:p></b></p><p class=MsoListParagraphCxSpFirst style='margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b>Dealing with Difficult People at Work – Get five tips about dealing with co-workers who are cranky, aggressive, subtle snipers, complainers and silent avoiders.<o:p></o:p></b></p><p class=MsoListParagraphCxSpLast style='margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b>Successful Workplace Communication – Establish effective communication habits at work and home by practicing the four C’s: consistency, clarity, compromise and confidence.<o:p></o:p></b></p><p class=MsoNormal><b>Please respond to my email address, <a href="mailto:bgarrett@uco.edu">bgarrett@uco.edu</a>, the number of people attending from your institution by March 24, 2011. This will provide me with an accurate lunch count. OASFAA will be providing a free box lunch between the morning and afternoon sessions. <o:p></o:p></b></p><p class=MsoNormal><b><o:p> </o:p></b></p><p class=MsoNormal><b><o:p> </o:p></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:16.0pt;font-family:"Script MT Bold";color:#548DD4'>Becky Garrett</span><span style='font-size:16.0pt;color:#548DD4'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Assistant Director for Technical Services<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Office of Student Financial Aid<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>University of Central Oklahoma<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>100 N. University<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Edmond, Oklahoma 73034</span><span style='font-size:16.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>405-974-5325<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Fax: 405-340-7658<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>bgarrett@uco.edu<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div><br clear=all> <B>**Bronze+Blue=Green**</B> The University of Central Oklahoma is Bronze, Blue, and Green! Please print this e-mail only if absolutely necessary! <BR><BR><B>**CONFIDENTIALITY**</B> -This e-mail (including any attachments) may contain confidential, proprietary and privileged information. Any unauthorized disclosure or use of this information is prohibited.
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