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<span style="color: black; font-family: Helvetica, sans-serif; font-size: 10.5pt;">Hello OASFAA! Please see below for May webinars from one of our corporate sponsors! </span><br>
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<span style="font-size:10.5pt; font-family:"Helvetica",sans-serif; color:black; background:white">Join us for free professional development sessions that outline everything from important resources, mindfulness training, and best practices on advising students
 and their families. <b>Citizens Sessions<sup>TM</sup></b> was developed to provide quick and convenient ways to learn, all without leaving the office or your home office.</span><span style="font-size:11.0pt; font-family:"Arial",sans-serif"></span></p>
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<span style="font-size:10.0pt; color:#0070C0"><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcitizensbank.webex.com%2Fmw3300%2Fmywebex%2Fdefault.do%3Fnomenu%3Dtrue%26siteurl%3Dcitizensbank%26service%3D6%26rnd%3D0.5843990900953856%26main_url%3Dhttps%253A%252F%252Fcitizensbank.webex.com%252Fec3300%252Feventcenter%252Fprogram%252FprogramDetail.do%253FtheAction%253Ddetail%2526internalProgramTicket%253D4832534b00000004ac62840c64a4ca076201f9d1b91ca8451a1aa72b704160fb7a8e8f4d72793ff2%2526siteurl%253Dcitizensbank%2526internalProgramTicketUnList%253D4832534b00000004ac62840c64a4ca076201f9d1b91ca8451a1aa72b704160fb7a8e8f4d72793ff2%2526cProgViewID%253D2197542%2526PRID%253Dee016a2b049672e2f393720a8fac4812&data=04%7C01%7Cdiana.sanders%40okstate.edu%7C9e1b36f2be784a31111008d90b2b2366%7C2a69c91de8494e34a230cdf8b27e1964%7C0%7C0%7C637553102174395089%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3tFkNMKXXrWWaOSfhcZYML4GR7EOFUNcC3iEb89v734%3D&reserved=0" originalsrc="https://citizensbank.webex.com/mw3300/mywebex/default.do?nomenu=true&siteurl=citizensbank&service=6&rnd=0.5843990900953856&main_url=https%3A%2F%2Fcitizensbank.webex.com%2Fec3300%2Feventcenter%2Fprogram%2FprogramDetail.do%3FtheAction%3Ddetail%26internalProgramTicket%3D4832534b00000004ac62840c64a4ca076201f9d1b91ca8451a1aa72b704160fb7a8e8f4d72793ff2%26siteurl%3Dcitizensbank%26internalProgramTicketUnList%3D4832534b00000004ac62840c64a4ca076201f9d1b91ca8451a1aa72b704160fb7a8e8f4d72793ff2%26cProgViewID%3D2197542%26PRID%3Dee016a2b049672e2f393720a8fac4812" shash="A/SCS5XOnLDHOVuFwxrSR38tZgnrFNwGj/f4b+ZJ/91WNvm4fU6a+FP1rsRF1G7QNh1xh/UVS9TdNzQb/UshFUXUVpbpZAgYAMvRPBK+Bw89oWKJiiP/B5CUHJj0WGLNWGxP5VZG2m5pLBnB69prjpLPQfN38dnuav2GBhDVuq8="><span style="color:#0070C0">CLICK
 HERE</span></a></span><span style="font-size:10.0pt"> to register for our complimentary webinar sessions:<i></i></span></p>
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<span style="font-size:11.0pt; font-family:"Arial",sans-serif">May 4<sup>th</sup> - Tuesday               12 pm EST           RFI to PLA and Everything in Between</span></p>
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<em><span style="font-size:11.0pt; font-family:"Arial",sans-serif">Learn the process and best practices to create an RFI and leverage the value of a preferred lender list.</span></em><span style="font-size:11.0pt; font-family:"Arial",sans-serif"></span></p>
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<span style="font-size:11.0pt; font-family:"Arial",sans-serif">May 6<sup>th</sup> -  Thursday              3 pm EST            Guide for New Financial Aid Professionals</span></p>
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<em><span style="font-size:11.0pt; font-family:"Arial",sans-serif">Learn the tools and resources to utilize in your day-to-day functions as a Financial Aid Administrator.</span></em><span style="font-size:11.0pt; font-family:"Arial",sans-serif"></span></p>
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<span style="font-family:"Arial",sans-serif">May 11<sup>th</sup> -Tuesday               12 pm EST         <span style="color:black">Understanding Private Loan Refinancing</span></span></p>
<p><em><span style="font-family:"Arial",sans-serif">Prepare for the factors to consider before refinancing your student loans, and how to best evaluate the options.</span></em><em><span style="font-family:"Calibri",sans-serif"></span></em></p>
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<p><span style="font-family:"Arial",sans-serif">May 13<sup>th</sup> -Thursday              3 pm EST           Financing the Gap</span></p>
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<em><span style="font-size:11.0pt; font-family:"Arial",sans-serif">Help students and their families as they navigate their financing options after savings, scholarships, and grants have been exhausted.</span></em><em><span style="font-size:11.0pt"></span></em></p>
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<p><span style="font-family:"Arial",sans-serif">May 18<sup>th</sup>-Tuesday               12 pm EST           Delivering an Exceptional Customer Experience<i></i></span></p>
<p><i><span style="font-family:"Arial",sans-serif">Create positive impressions by understanding the importance of customer service and improving skills to deal with difficult scenarios.</span><em><span style="font-family:"Calibri",sans-serif"></span></em></i></p>
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<p><span style="font-family:"Arial",sans-serif">May 20<sup>th</sup>-Thursday              3 pm EST              Resilience</span></p>
<p><i><span style="font-family:"Arial",sans-serif">Strengthen your inner resolve an ability to bounce back better than ever regardless of the circumstances.
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<p><i> </i></p>
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<span style="font-size:11.0pt; font-family:"Arial",sans-serif"> May 25<sup>th</sup>-Tuesday               12 pm EST          Student Loan Repayment Basics and Options</span></p>
<p><em><span style="font-family:"Arial",sans-serif">Plan for the reality of repaying student loans with this overview of both federal and private student loan repayment, consolidation, and refinance options.</span></em><em><span style="font-family:"Calibri",sans-serif"></span></em></p>
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<span style="font-size:11.0pt; font-family:"Arial",sans-serif">May 27<sup>th</sup> - Thursday              3 pm EST           Understanding Credit and Private Student Loan Underwriting
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<i><span style="font-size:11.0pt; font-family:"Arial",sans-serif">Provide guidance with insight into the impact of credit and considerations to help reduce the cost of education.
</span></i></p>
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<span style="font-size:11.0pt; font-family:"Arial",sans-serif">            </span></p>
<p><span style="font-size:10.5pt; font-family:"Arial",sans-serif">Best regards for your safety and health,</span></p>
<p><span style="font-size:10.5pt; font-family:"Arial",sans-serif">Michelle Enriquez</span></p>
<p><span style="font-size:10.5pt; font-family:"Arial",sans-serif">VP, Relationship Manager</span></p>
<p><span style="font-size:10.5pt; font-family:"Arial",sans-serif">Citizens</span></p>
<p><span style="font-size:10.5pt; font-family:"Arial",sans-serif">Direct – 512-514-5423 </span></p>
<p><span style="font-size:10.5pt; font-family:"Arial",sans-serif"><a href="mailto:mariemichelle.enriquez@citizensbank.com">mariemichelle.enriquez@citizensbank.com</a></span></p>
<p><span style="font-size:10.5pt; font-family:"Arial",sans-serif">Citizensbank.com</span></p>
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