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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Good afternoon.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Please send the message below from Michelle Enriquez with information regarding training opportunities offered through Citizens Bank.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Sincerely-<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Lori Boyd<o:p></o:p></span></p>
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<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">OASFAA President<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Hello OASFAA-</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black">We are so excited to continue to offer our prof<span style="background:white">essional development webinar sessions – they outline everything from important resources
and personal growth to best practices on advising students and their families. <o:p></o:p></span></span></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Please join our<b> Citizens Sessions<sup>TM</sup></b> - it’s a quick and convenient way to learn -
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Visit our </span>
<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.citizensbank.com%2Flearning%2Fcollege%2FFAA.aspx&data=05%7C01%7Clori.boyd%40okstate.edu%7C26416af44ecc4c0140e608dac0d83508%7C2a69c91de8494e34a230cdf8b27e1964%7C0%7C0%7C638034332076172592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=Ffy02YpwWD0WV56zhCNGOhYXTx6kWw4qDju2vsQOCaA%3D&reserved=0"><span style="color:#00B050"> FAA
Site</span></a><span style="color:#00B050"> </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif">to register for the following webinar sessions:<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">November 9, 2022</span> – 1:00 pm CST – <span style="color:#333333;background:white">Guide for New Financial Aid Professionals</span><span style="color:black;background:white">
-</span><strong><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Description:</span></strong><span style="color:black;background:white">
</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Learn the tools and resources to utilize in your day-to-day functions as a Financial Aid Administrator.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">November 16, 2022</span> – 1:00 pm CST –
<span style="color:#333333;background:white">Five Dysfunctions of a Team</span><span style="color:black;background:white"> –
</span><strong><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Description:</span></strong><span style="color:black;background:white"> -
</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Achieve team success by understanding the causes of organizational politics and avoiding its pitfalls.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">November 30, 2022</span> – 1:00 pm CST –
<span style="color:#333333;background:white">Delivering an Exceptional Customer Experience</span><span style="color:black;background:white">–
</span><strong><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Description:</span></strong><span style="color:black;background:white"> -
</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white">Create positive impressions by understanding the importance of customer service and improving skills to deal with difficult scenarios.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">Kind Regards,
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Michelle Enriquez
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">VP, Relationship Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#008555">Citizens™</span><span style="font-size:10.0pt;color:#008555"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Direct – 512-514-5423
<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:mariemichelle.enriquez@citizensbank.com"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">mariemichelle.enriquez@citizensbank.com</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Citizensbank.com<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy">Ready to boost your college fund? Win up to $15,000 with Citizens Scholarship for undergrad and grad students.
</span></b><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.citizensbank.com%2Fscholarship&data=05%7C01%7Clori.boyd%40okstate.edu%7C26416af44ecc4c0140e608dac0d83508%7C2a69c91de8494e34a230cdf8b27e1964%7C0%7C0%7C638034332076172592%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=1Q%2BP2khXNRt5O9QEGd6CRFTRSJ2DtDijwPYV9igIxbQ%3D&reserved=0"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#00B050">Learn
More</span></b></a><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#00B050">
<o:p></o:p></span></b></p>
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