From KHenderson at ucok.edu Mon Jan 8 11:12:53 2007 From: KHenderson at ucok.edu (KHenderson@ucok.edu) Date: Mon Jan 8 11:13:21 2007 Subject: [OKAIRP] UCO Lean Seminars on Transactional Change Message-ID: Skipped content of type multipart/alternative-------------- next part -------------- A non-text attachment was scrubbed... Name: CSI brochure pdf.pdf Type: application/octet-stream Size: 1777038 bytes Desc: not available Url : http://lists.onenet.net/pipermail/okairp/attachments/20070108/2a7297d1/CSIbrochurepdf-0001.obj From KHenderson at ucok.edu Wed Jan 10 17:46:40 2007 From: KHenderson at ucok.edu (KHenderson@ucok.edu) Date: Wed Jan 10 17:56:38 2007 Subject: [OKAIRP] UCO Lean Seminars on Transactional Change Message-ID: Due to a conflict with a state-wide event, the April seminar has been moved to April 12. The website and registration form is now available via the internet. Please share this e-mail with others interested in Lean Enterprise. Mail registration forms to Karen Henderson, Process Improvement. Karen Henderson Assistant Director, Process Improvement University of Central Oklahoma Lillard Administration Building, Room 218 (Box 178) Edmond, OK 73034 (405) 974-2540 khenderson@ucok.edu **CONFIDENTIALITY** This email (including any attachments) may contain confidential, proprietary and privileged information, any unauthorized disclosure or use is prohibited. If you received this email in error, please notify the sender and delete this email from your system. Thank you. ----- Forwarded by Karen Henderson/OBAF/UCO on 01/10/2007 05:09 PM ----- Karen Henderson/OBAF/UCO 01/08/2007 10:58 AM To khenderson@ucok.edu cc Mark Moore/OBAF/UCO@UCO, Steve Kreidler/VPAdmin/UCO@UCO, Mark.Nash@argentglobal.com Subject Fw: UCO Lean Seminars on Transactional Change Dear Colleague, During the past three years, the University of Central Oklahoma (UCO) has improved our services in an effort to sustain our viability. We recognize that the funding paradigm we have operated under for many decades is gone. One solution that we have used to assist our administrative support staff, faculty and students in this journey to viability is the strategic improvement methodology referred to as ?Lean?. If you are struggling in a similar fashion, then you understand the challenges that we have been facing. Choosing the correct continuous improvement methodology may be the most difficult decision any of us can make. Has your campus considered TQM, CQI, Six Sigma, or Lean? Our campus has benefited from the use of the transactional process improvement tools contained within Lean. In 2004 our Facilities Management department had over 3000 open work orders and average time to initial contact exceeded three months. Applying Lean principles, the average number of work orders today is 500 with initial contact made within one day. Lean principles were applied to the Financial Aid department resulting in the formation of a Call Center. Previously, staff members assisting students in the office were interrupted to address what were often routine questions or questions that needed to be routed to another staff member. During the peak time the Call Center responds to 600 calls per day, freeing-up the front-line staff to assist students in the office. To help others benefit from our experience, the University of Central Oklahoma is sponsoring seminars on ?Using Lean Principles for Transactional Change.? Two seminars are being offered that illustrate the effectiveness of this strategic methodology. While the April seminar is intended for project managers and facilitators, the February seminar provides an introduction to Lean principles for both facilitators and decision-makers. Participants will experience the impact of Lean improvement on higher education processes. February 15, 2007 8:30 - 4:30, UCO Nigh University Center Ballroom > Executive leadership, project managers, and facilitators > Introduction to Lean Enterprise > Real-life case studies April 12, 2007 8:30 - 4:30, UCO Nigh University Center Ballroom > Project managers and facilitators > Training on Lean Enterprise fundamentals Don?t miss this opportunity to learn about Lean tools used to assess processes and ultimately reduce waste. The registration fee is only $49, however, if your organization brings three or more to a conference the registration fee is reduced to $34 per person. Go to www.administration.ucok.edu/ucocsi for registration information. Sincerely, Steve Kreidler Executive Vice President Attachment: Brochure pdf http://administration.ucok.edu/ucocsi/documents/csi_brochure.pdf Karen Henderson Assistant Director, Process Improvement University of Central Oklahoma Center for Strategic Improvement Lillard Administration Building, Room 218 (Box 178) Edmond, OK 73034 Voice: (405) 974-2540 Fax: (405) 974-3875 khenderson@ucok.edu **CONFIDENTIALITY** This email (including any attachments) may contain confidential, proprietary and privileged information, any unauthorized disclosure or use is prohibited. If you received this email in error, please notify the sender and delete this email from your system. Thank you. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/okairp/attachments/20070110/494ac142/attachment.html From KHenderson at ucok.edu Thu Jan 11 09:08:53 2007 From: KHenderson at ucok.edu (KHenderson@ucok.edu) Date: Thu Jan 11 09:12:00 2007 Subject: [OKAIRP] Corrected UCO Lean Seminars website & date Message-ID: Due to a conflict with a state-wide event, the April seminar has been moved to April 12. The website and registration form is now available via the internet at http://administration.ucok.edu/ucocsi. Please share this e-mail with others interested in Lean Enterprise. Mail registration forms to Karen Henderson, Process Improvement. Karen Henderson Assistant Director, Process Improvement University of Central Oklahoma Lillard Administration Building, Room 218 (Box 178) Edmond, OK 73034 (405) 974-2540 khenderson@ucok.edu **CONFIDENTIALITY** This email (including any attachments) may contain confidential, proprietary and privileged information, any unauthorized disclosure or use is prohibited. If you received this email in error, please notify the sender and delete this email from your system. Thank you. ----- Forwarded by Karen Henderson/OBAF/UCO on 01/10/2007 05:09 PM ----- Karen Henderson/OBAF/UCO 01/08/2007 10:58 AM To khenderson@ucok.edu cc Mark Moore/OBAF/UCO@UCO, Steve Kreidler/VPAdmin/UCO@UCO, Mark.Nash@argentglobal.com Subject Fw: UCO Lean Seminars on Transactional Change Dear Colleague, During the past three years, the University of Central Oklahoma (UCO) has improved our services in an effort to sustain our viability. We recognize that the funding paradigm we have operated under for many decades is gone. One solution that we have used to assist our administrative support staff, faculty and students in this journey to viability is the strategic improvement methodology referred to as ?Lean?. If you are struggling in a similar fashion, then you understand the challenges that we have been facing. Choosing the correct continuous improvement methodology may be the most difficult decision any of us can make. Has your campus considered TQM, CQI, Six Sigma, or Lean? Our campus has benefited from the use of the transactional process improvement tools contained within Lean. In 2004 our Facilities Management department had over 3000 open work orders and average time to initial contact exceeded three months. Applying Lean principles, the average number of work orders today is 500 with initial contact made within one day. Lean principles were applied to the Financial Aid department resulting in the formation of a Call Center. Previously, staff members assisting students in the office were interrupted to address what were often routine questions or questions that needed to be routed to another staff member. During the peak time the Call Center responds to 600 calls per day, freeing-up the front-line staff to assist students in the office. To help others benefit from our experience, the University of Central Oklahoma is sponsoring seminars on ?Using Lean Principles for Transactional Change.? Two seminars are being offered that illustrate the effectiveness of this strategic methodology. While the April seminar is intended for project managers and facilitators, the February seminar provides an introduction to Lean principles for both facilitators and decision-makers. Participants will experience the impact of Lean improvement on higher education processes. February 15, 2007 8:30 - 4:30, UCO Nigh University Center Ballroom > Executive leadership, project managers, and facilitators > Introduction to Lean Enterprise > Real-life case studies April 12, 2007 8:30 - 4:30, UCO Nigh University Center Ballroom > Project managers and facilitators > Training on Lean Enterprise fundamentals Don?t miss this opportunity to learn about Lean tools used to assess processes and ultimately reduce waste. The registration fee is only $49, however, if your organization brings three or more to a conference the registration fee is reduced to $34 per person. Go to http://administration.ucok.edu/ucocsi for registration information. Sincerely, Steve Kreidler Executive Vice President Attachment: Brochure pdf http://administration.ucok.edu/ucocsi/documents/csi_brochure.pdf Karen Henderson Assistant Director, Process Improvement University of Central Oklahoma Center for Strategic Improvement Lillard Administration Building, Room 218 (Box 178) Edmond, OK 73034 Voice: (405) 974-2540 Fax: (405) 974-3875 khenderson@ucok.edu **CONFIDENTIALITY** This email (including any attachments) may contain confidential, proprietary and privileged information, any unauthorized disclosure or use is prohibited. If you received this email in error, please notify the sender and delete this email from your system. Thank you. -------------- next part -------------- An HTML attachment was scrubbed... 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