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<p class="MsoNormal"><b><u><span style="font-size:12.0pt">UPDATE</span></u></b><b><span style="font-size:12.0pt">:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">As of this morning, the faulty network equipment has been replaced and
<b>WiFi</b> connectivity has been <u><span style="background:yellow;mso-highlight:yellow">fully restored</span></u> in Robertson Hall.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="mso-ligatures:standardcontextual">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual">USAO IT Department<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:standardcontextual">405-574-1234<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> USAO IT Help Desk <ithelpdesk@usao.edu> <br>
<b>Sent:</b> Wednesday, May 1, 2024 1:48 PM<br>
<b>To:</b> USAO-Robertson <usao-robertson@lists.onenet.net><br>
<b>Cc:</b> Dawn Reitan-Brockman <dreitanbrockman@usao.edu>; Sheppard McConnell <smcconnell@usao.edu><br>
<b>Subject:</b> Limited WiFi in Robertson Hall<br>
<b>Importance:</b> High<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Due to inclement weather that occurred early this morning (around 6 AM), Robertson Hall was affected by a power spike that has caused an issue with the
<b>network</b> equipment in that building.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">As such, <span style="background:yellow;mso-highlight:yellow">
currently, Robertson Hall has <b><u>limited</u></b><u> WiFi</u></span> (i.e. available only in certain parts of the building).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">We are working with Aruba (the hardware vendor for our network equipment) to get the faulty network switch replaced
<b>ASAP</b>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">ETA for full operational recovery is within the next
<b>48-72 hours (if not sooner)</b>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Your patience and understanding is greatly appreciated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-ligatures:standardcontextual">Regards,<i><br>
USAO IT Department</i></span><b><i><span style="font-size:14.0pt;color:black;mso-ligatures:standardcontextual"><br>
</span></i></b><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual"><a href="https://usao.edu/"><span style="color:blue">University of Science and Arts of Oklahoma</span></a></span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual"><br>
</span><span style="font-size:12.0pt;color:black;mso-ligatures:standardcontextual">Chickasha, OK 73018
<br>
<br>
405-574-1234</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual"><a href="mailto:ithelpdesk@usao.edu">ithelpdesk@usao.edu</a>
</span><span style="font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual"><br>
</span><span style="color:#1F497D"><img border="0" width="261" height="108" style="width:2.7187in;height:1.125in" id="Picture_x0020_1" src="cid:image001.jpg@01DA9C73.2C617ED0"></span><span style="color:#1F497D;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:gray;mso-ligatures:standardcontextual">This e-mail (including any attachments) is for the sole use of the intended recipient(s) and may contain information that is confidential
and/or protected by legal privilege. Any unauthorized review, use, copy, disclosure or distribution of this e-mail is strictly prohibited. If you are not the intended recipient, please notify the appropriate party at USAO, and immediately destroy all copies
of this e-mail. USAO does not accept any liability for breach of security, error or virus that may result from the transmission of this message.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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