From april at onenet.net  Mon Aug 10 09:04:44 2020
From: april at onenet.net (Goode, April)
Date: Mon, 10 Aug 2020 14:04:44 +0000
Subject: [CoIT-PrivateHigherEd] Overflow Help Desk Recommendation?
In-Reply-To: <A8EF4D77-8806-4AD6-8922-CABC6B254A6D@utulsa.edu>
References: <A8EF4D77-8806-4AD6-8922-CABC6B254A6D@utulsa.edu>
Message-ID: <636a226ac12d4439b48e6a7d47eeee5e@onenet.net>

Good morning all,

We are recognizing a need for occasional backup/overflow help desk support – answering tickets and responding to users during large-scale initiatives. Examples, MFA implementation, IDM, email domain changes and more.

Do any of you use a third-party that helps with this?

Thank you for any recommendation,
Paige


Paige Francis
Vice President for Information Technology and CIO
University of Tulsa – www.utulsa.edu<http://www.utulsa.edu/>


Follow: LinkedIn<https://www.linkedin.com/in/paigefrancis/> | Twitter<https://twitter.com/CIOPaige> | About TU IT<https://utulsa.edu/information-technology/>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.onenet.net/pipermail/coit-privatehighered/attachments/20200810/84d78368/attachment.html>

From reif01 at nsuok.edu  Tue Aug 11 13:54:17 2020
From: reif01 at nsuok.edu (Richard Reif)
Date: Tue, 11 Aug 2020 13:54:17 -0500
Subject: [CoIT-PrivateHigherEd] Overflow Help Desk Recommendation?
In-Reply-To: <636a226ac12d4439b48e6a7d47eeee5e@onenet.net>
References: <A8EF4D77-8806-4AD6-8922-CABC6B254A6D@utulsa.edu>
 <636a226ac12d4439b48e6a7d47eeee5e@onenet.net>
Message-ID: <CA+MZJiMgPVWzFJL0Ev8bujhaZG+yqogoxmfdvXPJrer6YYJ7mw@mail.gmail.com>

Paige,

We had investigated Blackboard for after hours support but have not yet
gone with them.   They do offer a very extensive portfolio of remote
support options.

Richard Reif
NSU

On Mon, Aug 10, 2020 at 9:04 AM Goode, April via CoIT-PrivateHigherEd <
coit-privatehighered at lists.onenet.net> wrote:

> Good morning all,
>
>
>
> We are recognizing a need for occasional backup/overflow help desk support
> – answering tickets and responding to users during large-scale initiatives.
> Examples, MFA implementation, IDM, email domain changes and more.
>
>
>
> Do any of you use a third-party that helps with this?
>
>
>
> Thank you for any recommendation,
>
> Paige
>
>
>
>
>
> Paige Francis
>
> Vice President for Information Technology and CIO
>
> University of Tulsa – www.utulsa.edu
>
>
>
>
>
> Follow: LinkedIn <https://www.linkedin.com/in/paigefrancis/> | Twitter
> <https://twitter.com/CIOPaige> | About TU IT
> <https://utulsa.edu/information-technology/>
>
>
> _______________________________________________
> CoIT-PrivateHigherEd mailing list
> CoIT-PrivateHigherEd at lists.onenet.net
> https://lists.onenet.net/mailman/listinfo/coit-privatehighered
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.onenet.net/pipermail/coit-privatehighered/attachments/20200811/23287065/attachment.html>