From FireFighter at desire2learn.com Wed Aug 24 08:23:01 2011 From: FireFighter at desire2learn.com (D2LSupport T3) Date: Wed, 24 Aug 2011 09:23:01 -0400 Subject: [D2l-alert] [Inc#135783] - Server Access Message-ID: Hello, I will be logging into your test environment to apply 9.2.1 SP4 as requested in ITSM ticket 135783. I will notify you as soon as I have logged off. Chris McKenzie Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20110824/dce68a0a/attachment.html From FireFighter at desire2learn.com Wed Aug 24 14:29:39 2011 From: FireFighter at desire2learn.com (D2LSupport T3) Date: Wed, 24 Aug 2011 15:29:39 -0400 Subject: [D2l-alert] [Inc#135783] - Server Access In-Reply-To: References: Message-ID: Meant to send this earlier, but the service pack has been applied successfully. I have logged off. Chris McKenzie Tier III Technical Support Analyst Desire2Learn Incorporated From: Chris Mckenzie On Behalf Of D2LSupport T3 Sent: Wednesday, August 24, 2011 9:23 AM To: d2l-alert at lists.onenet.net Cc: Helpdesk; D2LSupport T3 Subject: [Inc#135783] - Server Access Hello, I will be logging into your test environment to apply 9.2.1 SP4 as requested in ITSM ticket 135783. I will notify you as soon as I have logged off. Chris McKenzie Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20110824/e235519e/attachment.html From FireFighter at desire2learn.com Fri Aug 26 08:12:02 2011 From: FireFighter at desire2learn.com (D2LSupport T3) Date: Fri, 26 Aug 2011 09:12:02 -0400 Subject: [D2l-alert] [Inc#135783] - Server Access Message-ID: Hello, I will be logging into your production environment to deploy 9.2.1 SP4 reported in ITSM ticket 135783. I will notify you as soon as I have logged off. Chris McKenzie Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20110826/96cb8ed8/attachment.html From FireFighter at desire2learn.com Fri Aug 26 08:40:52 2011 From: FireFighter at desire2learn.com (D2LSupport T3) Date: Fri, 26 Aug 2011 09:40:52 -0400 Subject: [D2l-alert] [Inc#135783] - Server Access In-Reply-To: References: Message-ID: I have completed SP4 deployment I have logged off servers. Chris McKenzie Tier III Technical Support Analyst Desire2Learn Incorporated From: Chris Mckenzie On Behalf Of D2LSupport T3 Sent: Friday, August 26, 2011 9:12 AM To: d2l-alert at lists.onenet.net Cc: Helpdesk; D2LSupport T3 Subject: [Inc#135783] - Server Access Hello, I will be logging into your production environment to deploy 9.2.1 SP4 reported in ITSM ticket 135783. I will notify you as soon as I have logged off. Chris McKenzie Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20110826/aa88cf47/attachment.html From Jen.McDonald at desire2learn.com Mon Aug 29 08:34:10 2011 From: Jen.McDonald at desire2learn.com (Jen McDonald) Date: Mon, 29 Aug 2011 09:34:10 -0400 Subject: [D2l-alert] upgrade reminder Message-ID: <3B984B5E71006749B9E9D100A5312E3160C1BA0C78@D2LMAIL.desire2learn.d2l> Hi everyone, This is just a reminder that your 9.4 test environment upgrade is scheduled to begin this Wednesday at 8:00am ET. I will let you know once it is complete. I have also attached our upgrade guide as a reminder to complete backups and to have access ready for us. Thanks, [cid:image001.jpg at 01CC662E.CEAD3B90] Jen McDonald Project Manager Desire2Learn Incorporated 1-519-772-0325 x293 Jen.McDonald at Desire2Learn.com www.Desire2Learn.com [cid:image002.jpg at 01CC662E.CEAD3B90] -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20110829/e05da708/attachment-0001.html -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20110829/e05da708/attachment-0002.jpg -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 5469 bytes Desc: image002.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20110829/e05da708/attachment-0003.jpg -------------- next part -------------- A non-text attachment was scrubbed... Name: Patch and Upgrade Guide.doc Type: application/msword Size: 419328 bytes Desc: Patch and Upgrade Guide.doc Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20110829/e05da708/attachment-0001.doc From Jen.McDonald at desire2learn.com Wed Aug 31 13:54:31 2011 From: Jen.McDonald at desire2learn.com (Jen McDonald) Date: Wed, 31 Aug 2011 14:54:31 -0400 Subject: [D2l-alert] upgrade reminder Message-ID: <3B984B5E71006749B9E9D100A5312E3160C1D01AB7@D2LMAIL.desire2learn.d2l> Hi everyone, Your upgrade is now complete. Please take a look at the Upgrade Center on the Community for more information about the release. If you run into any issues, please contact our support team to ensure everything is logged and tracked properly. If you are logging issues through the portal, please use the following format in the subject line: LE9.4.0 - OSRHE Test - - Please ensure that you assign any issues the proper priority and follow the normal escalation path if you feel that your issue is not being responded to in a timely manner. During verification, IPMS failed and we have sent this through to support. Thanks, Jen From: Jen McDonald Sent: Monday, August 29, 2011 9:34 AM To: cmeyer at rose.edu; karen.klein at swosu.edu; 'Ben.Meredith at swosu.edu'; 'barichard at okcu.edu'; frank at onenet.net; 'd2l-alert at lists.onenet.net' Cc: Jon Neill Subject: upgrade reminder Hi everyone, This is just a reminder that your 9.4 test environment upgrade is scheduled to begin this Wednesday at 8:00am ET. I will let you know once it is complete. I have also attached our upgrade guide as a reminder to complete backups and to have access ready for us. Thanks, [cid:image001.jpg at 01CC67EC.833170E0] Jen McDonald Project Manager Desire2Learn Incorporated 1-519-772-0325 x293 Jen.McDonald at Desire2Learn.com www.Desire2Learn.com [cid:image002.jpg at 01CC67EC.833170E0] -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20110831/992829ed/attachment.html -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20110831/992829ed/attachment.jpg -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 5469 bytes Desc: image002.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20110831/992829ed/attachment-0001.jpg From Jen.McDonald at desire2learn.com Wed Aug 31 14:24:18 2011 From: Jen.McDonald at desire2learn.com (Jen McDonald) Date: Wed, 31 Aug 2011 15:24:18 -0400 Subject: [D2l-alert] upgrade reminder In-Reply-To: References: <3B984B5E71006749B9E9D100A5312E3160C1D01AB7@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E3160C1D01B6D@D2LMAIL.desire2learn.d2l> Hi Chris, IPMS is our Integration Pack for Mobile Solutions and I should have clarified, it's the verification that failed. If you would like to track the progress of the ticket, it's #136720. Thanks, Jen From: Meyer, Chris J. [mailto:cmeyer at rose.edu] Sent: Wednesday, August 31, 2011 3:08 PM To: Jen McDonald; karen.klein at swosu.edu; Ben.Meredith at swosu.edu; barichard at okcu.edu; frank at onenet.net; d2l-alert at lists.onenet.net Cc: Jon Neill Subject: RE: upgrade reminder Thank you. What is IPMS and how could that failing affect the server environment? Chris ***************************** Chris Meyer Director of Instructional Technology Rose State College Voice: 405-733-7913 Fax: 405-733-7567 URL: http://www.rose.edu/dl/ From: Jen McDonald [mailto:Jen.McDonald at Desire2Learn.com] Sent: Wednesday, August 31, 2011 1:55 PM To: Meyer, Chris J.; karen.klein at swosu.edu; Ben.Meredith at swosu.edu; barichard at okcu.edu; frank at onenet.net; d2l-alert at lists.onenet.net Cc: Jon Neill Subject: RE: upgrade reminder Hi everyone, Your upgrade is now complete. Please take a look at the Upgrade Center on the Community for more information about the release. If you run into any issues, please contact our support team to ensure everything is logged and tracked properly. If you are logging issues through the portal, please use the following format in the subject line: LE9.4.0 - OSRHE Test - - Please ensure that you assign any issues the proper priority and follow the normal escalation path if you feel that your issue is not being responded to in a timely manner. During verification, IPMS failed and we have sent this through to support. Thanks, Jen From: Jen McDonald Sent: Monday, August 29, 2011 9:34 AM To: cmeyer at rose.edu; karen.klein at swosu.edu; 'Ben.Meredith at swosu.edu'; 'barichard at okcu.edu'; frank at onenet.net; 'd2l-alert at lists.onenet.net' Cc: Jon Neill Subject: upgrade reminder Hi everyone, This is just a reminder that your 9.4 test environment upgrade is scheduled to begin this Wednesday at 8:00am ET. I will let you know once it is complete. I have also attached our upgrade guide as a reminder to complete backups and to have access ready for us. Thanks, [cid:image001.jpg at 01CC67F2.0CC40020] Jen McDonald Project Manager Desire2Learn Incorporated 1-519-772-0325 x293 Jen.McDonald at Desire2Learn.com www.Desire2Learn.com [cid:image002.jpg at 01CC67F2.0CC40020] -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20110831/bd23fa2b/attachment-0001.html -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20110831/bd23fa2b/attachment-0002.jpg -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 5469 bytes Desc: image002.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20110831/bd23fa2b/attachment-0003.jpg From cmeyer at rose.edu Wed Aug 31 14:07:47 2011 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Wed, 31 Aug 2011 14:07:47 -0500 Subject: [D2l-alert] upgrade reminder In-Reply-To: <3B984B5E71006749B9E9D100A5312E3160C1D01AB7@D2LMAIL.desire2learn.d2l> References: <3B984B5E71006749B9E9D100A5312E3160C1D01AB7@D2LMAIL.desire2learn.d2l> Message-ID: Thank you. What is IPMS and how could that failing affect the server environment? Chris ***************************** Chris Meyer Director of Instructional Technology Rose State College Voice: 405-733-7913 Fax: 405-733-7567 URL: http://www.rose.edu/dl/ From: Jen McDonald [mailto:Jen.McDonald at Desire2Learn.com] Sent: Wednesday, August 31, 2011 1:55 PM To: Meyer, Chris J.; karen.klein at swosu.edu; Ben.Meredith at swosu.edu; barichard at okcu.edu; frank at onenet.net; d2l-alert at lists.onenet.net Cc: Jon Neill Subject: RE: upgrade reminder Hi everyone, Your upgrade is now complete. Please take a look at the Upgrade Center on the Community for more information about the release. If you run into any issues, please contact our support team to ensure everything is logged and tracked properly. If you are logging issues through the portal, please use the following format in the subject line: LE9.4.0 - OSRHE Test - - Please ensure that you assign any issues the proper priority and follow the normal escalation path if you feel that your issue is not being responded to in a timely manner. During verification, IPMS failed and we have sent this through to support. Thanks, Jen From: Jen McDonald Sent: Monday, August 29, 2011 9:34 AM To: cmeyer at rose.edu; karen.klein at swosu.edu; 'Ben.Meredith at swosu.edu'; 'barichard at okcu.edu'; frank at onenet.net; 'd2l-alert at lists.onenet.net' Cc: Jon Neill Subject: upgrade reminder Hi everyone, This is just a reminder that your 9.4 test environment upgrade is scheduled to begin this Wednesday at 8:00am ET. I will let you know once it is complete. I have also attached our upgrade guide as a reminder to complete backups and to have access ready for us. Thanks, Jen McDonald Project Manager Desire2Learn Incorporated 1-519-772-0325 x293 Jen.McDonald at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20110831/65e441f0/attachment.html -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/jpeg Size: 1661 bytes Desc: image001.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20110831/65e441f0/attachment.jpe -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/jpeg Size: 5469 bytes Desc: image002.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20110831/65e441f0/attachment-0001.jpe