From Jen.McDonald at desire2learn.com Tue Nov 1 08:55:48 2011 From: Jen.McDonald at desire2learn.com (Jen McDonald) Date: Tue, 1 Nov 2011 09:55:48 -0400 Subject: [D2l-alert] 9.4 upgrade Message-ID: <3B984B5E71006749B9E9D100A5312E3185D0F3B393@D2LMAIL.desire2learn.d2l> Hi everyone, This is just a reminder that your test environment upgrade is scheduled for next Tuesday Nov. 8th starting at 8:00am. I have attached our upgrade guide and connection document as a reminder to have backups complete and access ready for us. Thanks, [cid:image001.jpg at 01CC987C.6E815C80] Jen McDonald Project Manager Desire2Learn Incorporated 1-519-772-0325 x293 Jen.McDonald at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20111101/15ad029b/attachment-0001.html -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20111101/15ad029b/attachment-0001.jpg -------------- next part -------------- A non-text attachment was scrubbed... Name: Connection Document for Remote Locations 2.pdf Type: application/pdf Size: 272575 bytes Desc: Connection Document for Remote Locations 2.pdf Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20111101/15ad029b/attachment-0001.pdf -------------- next part -------------- A non-text attachment was scrubbed... Name: Patch and Upgrade Guide.doc Type: application/msword Size: 419328 bytes Desc: Patch and Upgrade Guide.doc Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20111101/15ad029b/attachment-0001.doc From Jen.McDonald at desire2learn.com Mon Nov 7 08:53:09 2011 From: Jen.McDonald at desire2learn.com (Jen McDonald) Date: Mon, 7 Nov 2011 09:53:09 -0500 Subject: [D2l-alert] 9.4 upgrade Message-ID: <3B984B5E71006749B9E9D100A5312E3185D12C1484@D2LMAIL.desire2learn.d2l> Hi everyone, Since 9.4.1 has not been released yet and your test environment is at 9.4, we will not be upgrading your environment this Tuesday. Sorry for the confusion, Jen From: Jen McDonald Sent: Tuesday, November 01, 2011 9:56 AM To: cmeyer at rose.edu; karen.klein at swosu.edu; 'Ben.Meredith at swosu.edu'; 'barichard at okcu.edu'; frank at onenet.net; 'd2l-alert at lists.onenet.net' Cc: Jon Neill Subject: 9.4 upgrade Hi everyone, This is just a reminder that your test environment upgrade is scheduled for next Tuesday Nov. 8th starting at 8:00am. I have attached our upgrade guide and connection document as a reminder to have backups complete and access ready for us. Thanks, [cid:image001.jpg at 01CC9D33.0DF58970] Jen McDonald Project Manager Desire2Learn Incorporated 1-519-772-0325 x293 Jen.McDonald at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20111107/56ba7631/attachment.html -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20111107/56ba7631/attachment.jpg From christin.wallace at desire2learn.com Thu Nov 10 13:13:26 2011 From: christin.wallace at desire2learn.com (Christin Wallace) Date: Thu, 10 Nov 2011 14:13:26 -0500 Subject: [D2l-alert] [Inc#138470] - Server Access Message-ID: Hello, I will be logging into your Prod environment to investigate the ePOrtoflio sharing issue reported in ITSM ticket # 138470. I will notify you as soon as I have logged off. Christin Wallace Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20111110/5ee39ed0/attachment.html From FireFighter at desire2learn.com Thu Nov 10 16:34:09 2011 From: FireFighter at desire2learn.com (D2LSupport T3) Date: Thu, 10 Nov 2011 17:34:09 -0500 Subject: [D2l-alert] [Inc#138470] - Server Access In-Reply-To: References: Message-ID: I have now logged off. Christin Wallace Supervisor, Technical Response From: Christin Wallace Sent: Thursday, November 10, 2011 2:13 PM To: d2l-alert at lists.onenet.net Cc: Helpdesk; D2LSupport T3 Subject: [Inc#138470] - Server Access Hello, I will be logging into your Prod environment to investigate the ePOrtoflio sharing issue reported in ITSM ticket # 138470. I will notify you as soon as I have logged off. Christin Wallace Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20111110/5366da6f/attachment.html From Sean.Morris at desire2learn.com Mon Nov 14 15:16:58 2011 From: Sean.Morris at desire2learn.com (Sean Morris) Date: Mon, 14 Nov 2011 16:16:58 -0500 Subject: [D2l-alert] [Inc#141465] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E3185D15E1739@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the ePortfolio issues reported in ITSM ticket 141465. I will notify you as soon as I have logged off. Sean Morris Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20111114/687c875f/attachment.html From Mark.Weiss at desire2learn.com Tue Nov 15 07:29:27 2011 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Tue, 15 Nov 2011 08:29:27 -0500 Subject: [D2l-alert] [Inc#144480] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E3185D15E19C6@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the error reported in ITSM ticket 144480. I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20111115/f51a2475/attachment.html From Mark.Weiss at desire2learn.com Tue Nov 15 08:19:10 2011 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Tue, 15 Nov 2011 09:19:10 -0500 Subject: [D2l-alert] [Inc#144480] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E3185D15E1A74@D2LMAIL.desire2learn.d2l> Hello, I have completed the investigation and logged off your Production server. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated _____________________________________________ From: Mark Weiss Sent: Tuesday, November 15, 2011 8:29 AM To: 'd2l-alert at lists.onenet.net' Cc: Helpdesk; D2LSupport T3 Subject: [Inc#144480] - Server Access Hello, I will be logging into your Production environment to investigate the error reported in ITSM ticket 144480. I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20111115/d2cf0f96/attachment.html From FireFighter at desire2learn.com Tue Nov 15 12:12:42 2011 From: FireFighter at desire2learn.com (D2LSupport T3) Date: Tue, 15 Nov 2011 13:12:42 -0500 Subject: [D2l-alert] [Inc#141465] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E3185D1692708@D2LMAIL.desire2learn.d2l> Hello, I have completed the investigation into the ePortfolio issue reported in ITSM ticket 141465, and have logged off of your Production servers. Sean Morris Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20111115/1b8349dc/attachment.html From FireFighter at desire2learn.com Tue Nov 15 10:42:12 2011 From: FireFighter at desire2learn.com (D2LSupport T3) Date: Tue, 15 Nov 2011 11:42:12 -0500 Subject: [D2l-alert] [Inc#141465] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E3185D15E1D72@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to continue the investigation into the ePortfolio issue reported in ITSM ticket 141465. I will notify you as soon as I have logged off. Sean Morris Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20111115/9d249982/attachment.html