From FireFighter at desire2learn.com Thu Apr 12 16:03:27 2012 From: FireFighter at desire2learn.com (D2LSupport T3) Date: Thu, 12 Apr 2012 17:03:27 -0400 Subject: [D2l-alert] [Inc#157327] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E318609F9F5F1@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the email related issue reported in ITSM ticket 157327. I will notify you as soon as I have logged off. Sean Morris Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20120412/42b57105/attachment.html From FireFighter at desire2learn.com Thu Apr 12 18:00:39 2012 From: FireFighter at desire2learn.com (D2LSupport T3) Date: Thu, 12 Apr 2012 19:00:39 -0400 Subject: [D2l-alert] [Inc#157327] - Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D8760D90B50@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D8760D90B50@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E318609F9F6DA@D2LMAIL.desire2learn.d2l> Hello, I have completed my investigation into the email related issue reported in ITSM ticket 157327 for the day, and have logged off your servers. Sean Morris Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20120412/94644505/attachment.html From Angela.Hundt at desire2learn.com Wed Apr 18 13:39:52 2012 From: Angela.Hundt at desire2learn.com (Angela Hundt) Date: Wed, 18 Apr 2012 14:39:52 -0400 Subject: [D2l-alert] [Inc#159093] - Server Access - Trigger Reporting Warehouser Task Message-ID: Hello, I will be logging into your Production environment to trigger the Reporting Warehouser task reported in ITSM# 159093 ticket . I will notify you as soon as I have logged off. Angela Hundt Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Angela.Hundt at desire2learn.com Wed Apr 18 13:53:18 2012 From: Angela.Hundt at desire2learn.com (Angela Hundt) Date: Wed, 18 Apr 2012 14:53:18 -0400 Subject: [D2l-alert] [Inc#159093] - Server Access - Trigger Reporting Warehouser Task In-Reply-To: <6215631001801C4C87D4B9424956E7006B31D11896@D2LMAIL.desire2learn.d2l> References: <6215631001801C4C87D4B9424956E7006B31D11896@D2LMAIL.desire2learn.d2l> Message-ID: Hello, I have now triggered the 'D2L.Reporting.Warehouser' scheduled task and have logged off your servers. We will follow up with you through the support ticket. This task is currently scheduled to run every Sunday at 2 AM. Should you require your report data to be more up to date, please feel free to schedule more frequent occurrences of this task. Regards, Angela Hundt Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated From: Angela Hundt Sent: Wednesday, April 18, 2012 2:40 PM To: 'd2l-alert at lists.onenet.net' Cc: Helpdesk; D2LSupport T3; Jon Neill Subject: [Inc#159093] - Server Access - Trigger Reporting Warehouser Task Hello, I will be logging into your Production environment to trigger the Reporting Warehouser task reported in ITSM# 159093 ticket . I will notify you as soon as I have logged off. Angela Hundt Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From mike.ellis at desire2learn.com Mon Apr 23 08:44:17 2012 From: mike.ellis at desire2learn.com (Mike Ellis) Date: Mon, 23 Apr 2012 09:44:17 -0400 Subject: [D2l-alert] accessing prod server Message-ID: <3B984B5E71006749B9E9D100A5312E31860A47C862@D2LMAIL.desire2learn.d2l> Hi, I will be accessing the OSRHE Prod servers this morning to deploy the Data Export Tool for a custom Quiz reporting solution. This will require access to the Database and the application servers. I will email when complete. mike [cid:image001.gif at 01CD2135.A6C47A90] Mike Ellis Implementation Consultant Desire2Learn Incorporated 1-519-772-0325 ext. 376 mike.ellis at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1015 bytes Desc: image001.gif URL: From mike.ellis at desire2learn.com Tue Apr 24 10:46:42 2012 From: mike.ellis at desire2learn.com (Mike Ellis) Date: Tue, 24 Apr 2012 11:46:42 -0400 Subject: [D2l-alert] accessing prod server In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D87147F6F81@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D87147F6F81@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E31860A55A16B@D2LMAIL.desire2learn.d2l> I have completed the deployment of this yesterday and have confirmed that the reports were generated and are available through the LE in the designated Quiz Reporting Content file. mike From: Mike Ellis Sent: Monday, April 23, 2012 9:44 AM To: d2l-alert at lists.onenet.net Cc: Jon Neill; Colin Nuber Subject: accessing prod server Hi, I will be accessing the OSRHE Prod servers this morning to deploy the Data Export Tool for a custom Quiz reporting solution. This will require access to the Database and the application servers. I will email when complete. mike [cid:image001.gif at 01CD220F.EAA33230] Mike Ellis Implementation Consultant Desire2Learn Incorporated 1-519-772-0325 ext. 376 mike.ellis at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1015 bytes Desc: image001.gif URL: From Mark.Weiss at desire2learn.com Wed Apr 25 07:43:57 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Wed, 25 Apr 2012 08:43:57 -0400 Subject: [D2l-alert] [Inc#160012] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E31860A55AA85@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the TermNotFound errors reported in ITSM ticket 160012 . I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mark.Weiss at desire2learn.com Wed Apr 25 07:56:19 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Wed, 25 Apr 2012 08:56:19 -0400 Subject: [D2l-alert] [Inc#160012] - Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D875DD310B6@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D875DD310B6@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E31860A55AAC4@D2LMAIL.desire2learn.d2l> Hello, I have now logged off your Production environment. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated From: Mark Weiss Sent: Wednesday, April 25, 2012 8:44 AM To: 'd2l-alert at lists.onenet.net' Cc: Helpdesk; D2LSupport T3 Subject: [Inc#160012] - Server Access Hello, I will be logging into your Production environment to investigate the TermNotFound errors reported in ITSM ticket 160012 . I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mark.Weiss at desire2learn.com Fri Apr 27 15:09:31 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Fri, 27 Apr 2012 16:09:31 -0400 Subject: [D2l-alert] [Inc#159093] - Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D875DD310CC@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D875DD310CC@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E31860A77F1BE@D2LMAIL.desire2learn.d2l> Hello, I have now logged off your Production environment. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated From: Mark Weiss Sent: Friday, April 27, 2012 3:25 PM To: 'd2l-alert at lists.onenet.net' Cc: Helpdesk; D2LSupport T3 Subject: [Inc#159093] - Server Access Hello, I will be logging into your Production environment to investigate the Reporting tool data issue reported in ITSM ticket 159093. I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mark.Weiss at desire2learn.com Fri Apr 27 14:24:43 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Fri, 27 Apr 2012 15:24:43 -0400 Subject: [D2l-alert] [Inc#159093] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E31860A77F073@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the Reporting tool data issue reported in ITSM ticket 159093. I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mark.Weiss at desire2learn.com Sun Apr 29 13:26:51 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Sun, 29 Apr 2012 14:26:51 -0400 Subject: [D2l-alert] [Inc#160465] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E31860A77F3F8@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the errors reported in ITSM ticket 160465. I will notify you as soon as I have logged off. Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mark.Weiss at desire2learn.com Sun Apr 29 14:33:57 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Sun, 29 Apr 2012 15:33:57 -0400 Subject: [D2l-alert] [Inc#160465] - Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D875DD310CF@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D875DD310CF@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E31860A77F409@D2LMAIL.desire2learn.d2l> Hello, I have now logged off your Production environment. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated From: Mark Weiss Sent: Sunday, April 29, 2012 2:27 PM To: 'd2l-alert at lists.onenet.net' Cc: Helpdesk; D2LSupport T3 Subject: [Inc#160465] - Server Access Hello, I will be logging into your Production environment to investigate the errors reported in ITSM ticket 160465. I will notify you as soon as I have logged off. Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: