From Adam.White at desire2learn.com Thu Aug 9 07:14:47 2012 From: Adam.White at desire2learn.com (Adam White) Date: Thu, 9 Aug 2012 08:14:47 -0400 Subject: [D2l-alert] OSRHE Desire2Learn Upgrade Message-ID: <84944511029FC342B53F6BC0E240E5E80164EE729F1A@D2LMAIL.desire2learn.d2l> Good morning, I will be on your servers this morning conducting your production upgrade. The site will be unavailable during this period. Please let me know if you have any questions. Thank you. [cid:image001.jpg at 01CD7607.0A35A970] Adam White Deployment Specialist Desire2Learn Incorporated 1-519-772-0325 Adam.White at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg URL: From Adam.White at desire2learn.com Thu Aug 9 15:07:11 2012 From: Adam.White at desire2learn.com (Adam White) Date: Thu, 9 Aug 2012 16:07:11 -0400 Subject: [D2l-alert] OSRHE Desire2Learn Upgrade In-Reply-To: <9723E06EBF426D4BAE7CE828F26FA14647FE4721C5@MBX.admin.swosu.edu> References: <84944511029FC342B53F6BC0E240E5E80164EE729F1A@D2LMAIL.desire2learn.d2l> <9723E06EBF426D4BAE7CE828F26FA14647FE4721C3@MBX.admin.swosu.edu> <84944511029FC342B53F6BC0E240E5E80164EE72A04D@D2LMAIL.desire2learn.d2l> <9723E06EBF426D4BAE7CE828F26FA14647FE4721C5@MBX.admin.swosu.edu> Message-ID: <84944511029FC342B53F6BC0E240E5E80164EE72A0E5@D2LMAIL.desire2learn.d2l> Good afternoon, I have completed the upgrade. Please feel free to remove the redirect. Jen McDonald will be contacting you with further information shortly. Thank you. Adam From: Klein, Karen [mailto:karen.klein at swosu.edu] Sent: Thursday, August 09, 2012 2:32 PM To: Adam White Subject: RE: OSRHE Desire2Learn Upgrade Thank you for the quick follow-up. - Karen From: Adam White [mailto:Adam.White at Desire2Learn.com] Sent: Thursday, August 09, 2012 1:28 PM To: Klein, Karen Cc: Meyer, Chris J. (cmeyer at rose.edu); Beth Richard (barichard at okcu.edu); frank at onenet.net Subject: RE: OSRHE Desire2Learn Upgrade Hi Karen, The upgrade is in full swing. There were a few access issues this morning that we had to work around. We also had to run a full migrate of the DB to get it in place in SQL2008R2. I will update you when I know for sure, but I expect about an hour and a half to 2 hours for completion. Adam From: Klein, Karen [mailto:karen.klein at swosu.edu] Sent: Thursday, August 09, 2012 2:19 PM To: Adam White Cc: Meyer, Chris J. (cmeyer at rose.edu); Beth Richard (barichard at okcu.edu); frank at onenet.net Subject: RE: OSRHE Desire2Learn Upgrade Hi Adam, I was just checking to see how the upgrade is going and to see if you have any idea how much longer it would be before the users have access again? Our folks are getting restless to get back to work on their courses for the interim session and fall semester. Thanks, - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Adam White Sent: Thursday, August 09, 2012 7:15 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] OSRHE Desire2Learn Upgrade Good morning, I will be on your servers this morning conducting your production upgrade. The site will be unavailable during this period. Please let me know if you have any questions. Thank you. [cid:image001.jpg at 01CD7649.08B963B0] Adam White Deployment Specialist Desire2Learn Incorporated 1-519-772-0325 Adam.White at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg URL: From Andrew.Alkema at desire2learn.com Tue Aug 14 07:39:56 2012 From: Andrew.Alkema at desire2learn.com (Andrew Alkema) Date: Tue, 14 Aug 2012 08:39:56 -0400 Subject: [D2l-alert] Hotfix Message-ID: Hi I'm going to be accessing the production environment to apply a hotfix for IPR. Thanks, [cid:image001.png at 01CD79F8.6220F5F0] Andrew Alkema Deployment Specialist Desire2Learn Incorporated Andrew.Alkema at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: From Mark.Weiss at desire2learn.com Tue Aug 14 08:28:17 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Tue, 14 Aug 2012 09:28:17 -0400 Subject: [D2l-alert] [Inc#171951] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E319888C3757B@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to fix the inability to access the Course Management reported in ITSM ticket 171951. I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mark.Weiss at desire2learn.com Tue Aug 14 08:49:39 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Tue, 14 Aug 2012 09:49:39 -0400 Subject: [D2l-alert] [Inc#171951] - Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D875DD36A90@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D875DD36A90@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E319888C37600@D2LMAIL.desire2learn.d2l> Hello, I have now logged off your Production environment. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated From: Mark Weiss Sent: Tuesday, August 14, 2012 9:28 AM To: 'd2l-alert at lists.onenet.net' Cc: Helpdesk; D2LSupport T3 Subject: [Inc#171951] - Server Access Hello, I will be logging into your Production environment to fix the inability to access the Course Management reported in ITSM ticket 171951. I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Edvard.Kikic at desire2learn.com Tue Aug 14 13:17:48 2012 From: Edvard.Kikic at desire2learn.com (Edvard Kikic) Date: Tue, 14 Aug 2012 14:17:48 -0400 Subject: [D2l-alert] [Inc#171676] - Server Access Message-ID: Hello, I will be logging into your Rose (production) environment to investigate Content files showing blank reported in ITSM ticket 171676. I will notify you as soon as I have logged off. Edvard Kikic Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Andrew.Dewhirst at desire2learn.com Tue Aug 14 14:20:26 2012 From: Andrew.Dewhirst at desire2learn.com (Andrew Dewhirst) Date: Tue, 14 Aug 2012 15:20:26 -0400 Subject: [D2l-alert] [Inc#171676] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E319888CE7B67@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your production environment to investigate the issue reported in ITSM ticket 171676. I will notify you as soon as I have logged off. Andrew Dewhirst Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mark.Weiss at desire2learn.com Wed Aug 15 08:44:48 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Wed, 15 Aug 2012 09:44:48 -0400 Subject: [D2l-alert] [Inc#171802] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E319888CE80C9@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the inability to access newly create courses reported in ITSM ticket 171802. I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Sean.Morris at desire2learn.com Wed Aug 15 10:53:29 2012 From: Sean.Morris at desire2learn.com (Sean Morris) Date: Wed, 15 Aug 2012 11:53:29 -0400 Subject: [D2l-alert] [Inc#171676] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E319888CE841F@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to continue the investigation into ITSM ticket 171676. I will notify you as soon as I have logged off. Sean Morris Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mark.Weiss at desire2learn.com Mon Aug 20 08:16:15 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Mon, 20 Aug 2012 09:16:15 -0400 Subject: [D2l-alert] [Inc#171800] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E319888E86CE9@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the broken notifications reported in ServiceNow ticket 171800. I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mark.Weiss at desire2learn.com Mon Aug 20 09:58:40 2012 From: Mark.Weiss at desire2learn.com (Mark Weiss) Date: Mon, 20 Aug 2012 10:58:40 -0400 Subject: [D2l-alert] [Inc#171800] - Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D875DD36AA9@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D875DD36AA9@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E319888E86F47@D2LMAIL.desire2learn.d2l> Hello, I have now logged off your Production environment. [cid:image001.png at 01CD7EC2.C1BA0000] Mark Weiss Tier III Technical Support Analyst Desire2Learn Incorporated 1-519-772-0325 x431 Mark.Weiss at Desire2Learn.com www.Desire2Learn.com From: Mark Weiss Sent: Monday, August 20, 2012 9:16 AM To: 'd2l-alert at lists.onenet.net' Cc: D2LSupport T3 Subject: [Inc#171800] - Server Access Hello, I will be logging into your Production environment to investigate the broken notifications reported in ServiceNow ticket 171800. I will notify you as soon as I have logged off. Mark Weiss Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: From helpdesk at desire2learn.com Wed Aug 22 09:32:06 2012 From: helpdesk at desire2learn.com (Helpdesk) Date: Wed, 22 Aug 2012 10:32:06 -0400 Subject: [D2l-alert] [Inc#INC00201215] - Server Access - Restore Course Files for 'econ' Courses Message-ID: Hello, I will be logging into your Production Environment to restore course files for a few ECON courses: econ505330_201220 econ521301_201220 econ321301_201220 Ed_201220 As reported through INC00201215 . I will notify you as soon as I have logged off. Angela Hundt Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Angela.Hundt at desire2learn.com Wed Aug 22 10:38:25 2012 From: Angela.Hundt at desire2learn.com (Angela Hundt) Date: Wed, 22 Aug 2012 11:38:25 -0400 Subject: [D2l-alert] [Inc#INC00201215] - Server Access - Restore Course Files for 'econ' Courses In-Reply-To: <6215631001801C4C87D4B9424956E7006B31D11990@D2LMAIL.desire2learn.d2l> References: <6215631001801C4C87D4B9424956E7006B31D11990@D2LMAIL.desire2learn.d2l> Message-ID: Hello, I have now logged off your servers and will be following up with you through the support ticket. Thank you and have a wonderful day. Angela Hundt Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated From: Helpdesk Sent: Wednesday, August 22, 2012 10:32 AM To: 'd2l-alert at lists.onenet.net' Cc: 'Helpdesk'; D2LSupport T3 Subject: [Inc#INC00201215] - Server Access - Restore Course Files for 'econ' Courses Hello, I will be logging into your Production Environment to restore course files for a few ECON courses: econ505330_201220 econ521301_201220 econ321301_201220 Ed_201220 As reported through INC00201215 . I will notify you as soon as I have logged off. Angela Hundt Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Andrew.Dewhirst at desire2learn.com Thu Aug 30 10:07:13 2012 From: Andrew.Dewhirst at desire2learn.com (Andrew Dewhirst) Date: Thu, 30 Aug 2012 11:07:13 -0400 Subject: [D2l-alert] [Inc#201498] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E3198894770D1@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the issue reported in ITSM ticket 201498. I will notify you as soon as I have logged off. Andrew Dewhirst Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Andrew.Dewhirst at desire2learn.com Thu Aug 30 17:06:33 2012 From: Andrew.Dewhirst at desire2learn.com (Andrew Dewhirst) Date: Thu, 30 Aug 2012 18:06:33 -0400 Subject: [D2l-alert] [Inc#201498] - Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D875EF83341@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D875EF83341@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E31988947774D@D2LMAIL.desire2learn.d2l> Hello, I have now logged off of your server. We are currently working on this issue offline. We will keep you updated. Regards, Andrew From: Andrew Dewhirst Sent: Thursday, August 30, 2012 11:07 AM To: 'd2l-alert at lists.onenet.net' Cc: Helpdesk; D2LSupport T3 Subject: [Inc#201498] - Server Access Hello, I will be logging into your Production environment to investigate the issue reported in ITSM ticket 201498. I will notify you as soon as I have logged off. Andrew Dewhirst Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Andrew.Dewhirst at desire2learn.com Fri Aug 31 12:12:47 2012 From: Andrew.Dewhirst at desire2learn.com (Andrew Dewhirst) Date: Fri, 31 Aug 2012 13:12:47 -0400 Subject: [D2l-alert] [Inc#201498] - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E319889477D8F@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the issue reported in ITSM ticket 201498. I will notify you as soon as I have logged off. Andrew Dewhirst Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Andrew.Dewhirst at desire2learn.com Fri Aug 31 16:16:18 2012 From: Andrew.Dewhirst at desire2learn.com (Andrew Dewhirst) Date: Fri, 31 Aug 2012 17:16:18 -0400 Subject: [D2l-alert] [Inc#201498] - Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D875EF83352@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D875EF83352@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E31988952EB55@D2LMAIL.desire2learn.d2l> Hello, I have now logged off of your servers. Regards, Andrew From: Andrew Dewhirst Sent: Friday, August 31, 2012 1:13 PM To: 'd2l-alert at lists.onenet.net' Cc: D2LSupport T3 Subject: [Inc#201498] - Server Access Hello, I will be logging into your Production environment to investigate the issue reported in ITSM ticket 201498. I will notify you as soon as I have logged off. Andrew Dewhirst Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: