From Jen.McDonald at desire2learn.com Wed Feb 1 08:21:27 2012 From: Jen.McDonald at desire2learn.com (Jen McDonald) Date: Wed, 1 Feb 2012 09:21:27 -0500 Subject: [D2l-alert] FW: upgrade reminder In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D6191A5FDE0@D2LMAIL.desire2learn.d2l> References: <3B984B5E71006749B9E9D100A5312E3185FF98CFDE@D2LMAIL.desire2learn.d2l> <62CF6C9F10C1D44DA44CCC3EE395B53F11A2E73964@N5AA20.okcu.edu> <3FD7714A7A891C479BEF51E3F283D14D6191A5FDE0@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E3185FFA62E93@D2LMAIL.desire2learn.d2l> From: Jen McDonald Sent: Tuesday, January 31, 2012 4:03 PM To: 'Richard, Beth A'; Meyer, Chris J.; Jon Neill Cc: Karen Klein Subject: RE: upgrade reminder Great, it?s scheduled for this Thursday now and I?ll let you know once it is complete. Thanks! Jen From: Richard, Beth A [mailto:barichard at okcu.edu] Sent: Tuesday, January 31, 2012 3:19 PM To: Meyer, Chris J.; Jen McDonald; Jon Neill Cc: Karen Klein Subject: RE: upgrade reminder Fine with me too! From: Meyer, Chris J. [mailto:cmeyer at rose.edu] Sent: Tuesday, January 31, 2012 1:24 PM To: Jen McDonald; Jon Neill Cc: Karen Klein; Richard, Beth A Subject: RE: upgrade reminder Any time will be fine with Rose. Chris Chris Meyer | Director, Instructional Technology | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu From: Jen McDonald [mailto:Jen.McDonald at Desire2Learn.com] Sent: Tuesday, January 31, 2012 1:08 PM To: Jon Neill; Meyer, Chris J. Cc: Karen Klein; Beth Richard Subject: upgrade reminder Hi everyone, This is just a reminder that your 9.4.1 SP1 test environment upgrade is scheduled for next Wed. Feb. 8th starting at 8:00am ET. I will let you know once it is complete. I have also attached our connection doc and upgrade guide as a reminder to complete backups and to have access ready for us. If we had time to upgrade your test environment this week instead, could this work for you? Thanks, [cid:image001.jpg at 01CCE031.CA086970] Jen McDonald Project Manager Implementation and Customization Services Desire2Learn Incorporated 1-519-772-0325 x293 Jen.McDonald at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20120201/720be081/attachment.html -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20120201/720be081/attachment.jpg From Jen.McDonald at desire2learn.com Thu Feb 2 08:48:52 2012 From: Jen.McDonald at desire2learn.com (Jen McDonald) Date: Thu, 2 Feb 2012 09:48:52 -0500 Subject: [D2l-alert] upgrade reminder In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D6191A5FDE0@D2LMAIL.desire2learn.d2l> References: <3B984B5E71006749B9E9D100A5312E3185FF98CFDE@D2LMAIL.desire2learn.d2l> <62CF6C9F10C1D44DA44CCC3EE395B53F11A2E73964@N5AA20.okcu.edu> <3FD7714A7A891C479BEF51E3F283D14D6191A5FDE0@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E3185FFB36842@D2LMAIL.desire2learn.d2l> Hi everyone, Your upgrade is now complete. Please take a look at the Upgrade Center on the Community for more information about the release. If you run into any issues, please contact our support team to ensure everything is logged and tracked properly. If you are logging issues through the portal, please use the following format in the subject line: LE9.4.1 SP1 ? OSRHE Test ? - We encourage you to test all customizations including: ? Login page changes ? OrgDefinedId login logic Please ensure that you assign any issues the proper priority and follow the normal escalation path if you feel that your issue is not being responded to in a timely manner. Thanks, Jen From: Jen McDonald Sent: Tuesday, January 31, 2012 4:03 PM To: 'Richard, Beth A'; Meyer, Chris J.; Jon Neill Cc: Karen Klein Subject: RE: upgrade reminder Great, it?s scheduled for this Thursday now and I?ll let you know once it is complete. Thanks! Jen From: Richard, Beth A [mailto:barichard at okcu.edu] Sent: Tuesday, January 31, 2012 3:19 PM To: Meyer, Chris J.; Jen McDonald; Jon Neill Cc: Karen Klein Subject: RE: upgrade reminder Fine with me too! From: Meyer, Chris J. [mailto:cmeyer at rose.edu] Sent: Tuesday, January 31, 2012 1:24 PM To: Jen McDonald; Jon Neill Cc: Karen Klein; Richard, Beth A Subject: RE: upgrade reminder Any time will be fine with Rose. Chris Chris Meyer | Director, Instructional Technology | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu From: Jen McDonald [mailto:Jen.McDonald at Desire2Learn.com] Sent: Tuesday, January 31, 2012 1:08 PM To: Jon Neill; Meyer, Chris J. Cc: Karen Klein; Beth Richard Subject: upgrade reminder Hi everyone, This is just a reminder that your 9.4.1 SP1 test environment upgrade is scheduled for next Wed. Feb. 8th starting at 8:00am ET. I will let you know once it is complete. I have also attached our connection doc and upgrade guide as a reminder to complete backups and to have access ready for us. If we had time to upgrade your test environment this week instead, could this work for you? Thanks, [cid:image001.jpg at 01CCE18F.DECA3AF0] Jen McDonald Project Manager Implementation and Customization Services Desire2Learn Incorporated 1-519-772-0325 x293 Jen.McDonald at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20120202/3157edee/attachment.html -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg Url : http://lists.onenet.net/pipermail/d2l-alert/attachments/20120202/3157edee/attachment.jpg From Angela.Hundt at desire2learn.com Wed Feb 8 06:30:21 2012 From: Angela.Hundt at desire2learn.com (Angela Hundt) Date: Wed, 8 Feb 2012 07:30:21 -0500 Subject: [D2l-alert] [Inc#150954] - Server Access - Default forwarding email addresses need to be changed Message-ID: Hello, I will be logging into your Production Environment to resolve the issue reported in ITSM#150954 . I will notify you as soon as I have logged off. Angela Hundt Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20120208/bae179c0/attachment.html From Angela.Hundt at desire2learn.com Wed Feb 8 06:56:32 2012 From: Angela.Hundt at desire2learn.com (Angela Hundt) Date: Wed, 8 Feb 2012 07:56:32 -0500 Subject: [D2l-alert] [Inc#150954] - Server Access - Default forwarding email addresses need to be changed Message-ID: Hello, I have now logged off your Production Servers and we will follow up with you within the support ticket. Thanks, [cid:image001.gif at 01CCE637.2B680990] Angela Hundt Technical Response Analyst, Tier II Desire2Learn Incorporated 1-519-772-0325 x474 Angela.Hundt at Desire2Learn.com www.Desire2Learn.com [cid:image002.png at 01CCE637.2B680990] From: Angela Hundt Sent: February 8, 2012 7:30 AM To: 'd2l-alert at lists.onenet.net' Cc: Helpdesk; D2LSupport T3; Jon Neill Subject: [Inc#150954] - Server Access - Default forwarding email addresses need to be changed Hello, I will be logging into your Production Environment to resolve the issue reported in ITSM#150954 . I will notify you as soon as I have logged off. Angela Hundt Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.onenet.net/pipermail/d2l-alert/attachments/20120208/aaa7319c/attachment-0001.html -------------- next part -------------- A non-text attachment was scrubbed... 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