From Elaine.Wood at desire2learn.com Sat Nov 17 14:31:13 2012 From: Elaine.Wood at desire2learn.com (Elaine Wood) Date: Sat, 17 Nov 2012 15:31:13 -0500 Subject: [D2l-alert] INC00209369 - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E31988DE5A786@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your production environment to investigate the quiz image issue reported in Service Desk incident INC00209369. I will notify you as soon as I have logged off. Elaine Wood Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Elaine.Wood at desire2learn.com Sat Nov 17 15:11:04 2012 From: Elaine.Wood at desire2learn.com (Elaine Wood) Date: Sat, 17 Nov 2012 16:11:04 -0500 Subject: [D2l-alert] INC00209369 - Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D9A81388236@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D9A81388236@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E31988DE5A789@D2LMAIL.desire2learn.d2l> I have now logged off your servers. Thank you. From: Elaine Wood Sent: Saturday, November 17, 2012 3:31 PM To: 'd2l-alert at lists.onenet.net' Subject: INC00209369 - Server Access Hello, I will be logging into your production environment to investigate the quiz image issue reported in Service Desk incident INC00209369. I will notify you as soon as I have logged off. Elaine Wood Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Andrew.Alkema at desire2learn.com Fri Nov 23 07:13:59 2012 From: Andrew.Alkema at desire2learn.com (Andrew Alkema) Date: Fri, 23 Nov 2012 08:13:59 -0500 Subject: [D2l-alert] Service pack Message-ID: Hi I will be accessing your environment to apply service pack 5. Thanks, Andrew [cid:image001.png at 01CDC952.7D4138A0] Andrew Alkema Deployment Specialist Desire2Learn Incorporated Andrew.Alkema at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: From Andrew.Alkema at desire2learn.com Fri Nov 23 07:44:09 2012 From: Andrew.Alkema at desire2learn.com (Andrew Alkema) Date: Fri, 23 Nov 2012 08:44:09 -0500 Subject: [D2l-alert] Service pack Message-ID: Hi The service pack was applied successfully and I am logging off. Thanks, Andrew [cid:image001.png at 01CDC956.B48CCFF0] Andrew Alkema Deployment Specialist Desire2Learn Incorporated Andrew.Alkema at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: From Chris.McKenzie at desire2learn.com Thu Nov 29 14:22:57 2012 From: Chris.McKenzie at desire2learn.com (Chris McKenzie) Date: Thu, 29 Nov 2012 15:22:57 -0500 Subject: [D2l-alert] INC00215566 - Server Access Message-ID: Hello, I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00215566. I will notify you as soon as I have logged off. Chris McKenzie Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Chris.McKenzie at desire2learn.com Thu Nov 29 14:55:24 2012 From: Chris.McKenzie at desire2learn.com (Chris McKenzie) Date: Thu, 29 Nov 2012 15:55:24 -0500 Subject: [D2l-alert] INC00215566 - Server Access In-Reply-To: References: Message-ID: Hello, I am getting the attached error when trying to connect to the web VPN. [cid:image001.png at 01CDCE49.F15534C0] From: Chris McKenzie Sent: Thursday, November 29, 2012 3:23 PM To: d2l-alert at lists.onenet.net Cc: D2LSupport T3; Jon Neill Subject: INC00215566 - Server Access Hello, I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00215566. I will notify you as soon as I have logged off. Chris McKenzie Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 17929 bytes Desc: image001.png URL: From Chris.McKenzie at desire2learn.com Thu Nov 29 15:11:45 2012 From: Chris.McKenzie at desire2learn.com (Chris McKenzie) Date: Thu, 29 Nov 2012 16:11:45 -0500 Subject: [D2l-alert] INC00215566 - Server Access In-Reply-To: References: Message-ID: I have tried Server 2003 SP2 with IE6 and Windows XP with IE 9. I'm about to try Win 7 with firefox 16 From: Frank Hedges [mailto:frank at onenet.net] Sent: Thursday, November 29, 2012 4:09 PM To: Chris McKenzie; d2l-alert at lists.onenet.net Cc: D2LSupport T3 Subject: Re: [D2l-alert] INC00215566 - Server Access Hi Chris, I just accessed sgd.onenet.net using your designated account without any issues. I would suggest trying another browser. I will see what errors may be related to your last login attempt. Can you tell me what OS and browser you are using? Thanks Frank Hedges On 11/29/12, Chris McKenzie wrote: Hello, I am getting the attached error when trying to connect to the web VPN. [cid:image001.jpg at 01CDCE4C.3A856730] From: Chris McKenzie Sent: Thursday, November 29, 2012 3:23 PM To: d2l-alert at lists.onenet.net Cc: D2LSupport T3; Jon Neill Subject: INC00215566 - Server Access Hello, I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00215566. I will notify you as soon as I have logged off. Chris McKenzie Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2847 bytes Desc: image001.jpg URL: From frank at onenet.net Thu Nov 29 14:59:30 2012 From: frank at onenet.net (Frank Hedges) Date: Thu, 29 Nov 2012 14:59:30 -0600 Subject: [D2l-alert] INC00215566 - Server Access In-Reply-To: References: Message-ID: Hi Chris,? Taking a look at it now. Frank Hedges On 11/29/12, Chris McKenzie wrote: > > > > > > > Hello, > > > I am getting the attached error when trying to connect to the web VPN. > > > > > > > > From: Chris McKenzie > Sent: Thursday, November 29, 2012 3:23 PM > To: d2l-alert at lists.onenet.net > Cc: D2LSupport T3; Jon Neill > Subject: INC00215566 - Server Access > > > > > > Hello, > > I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00215566. I will notify you as soon as I have logged off. > > > Chris McKenzie > Tier 3 Technical Support Analyst > Professional Services > Desire2Learn2Learn Incorporated > > > > > -- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Thu Nov 29 15:08:56 2012 From: frank at onenet.net (Frank Hedges) Date: Thu, 29 Nov 2012 15:08:56 -0600 Subject: [D2l-alert] INC00215566 - Server Access In-Reply-To: References: Message-ID: Hi Chris,? I just accessed sgd.onenet.net using your designated account without any issues. I would suggest trying another browser. I will see what errors may be related to your last login attempt. Can you tell me what OS and browser you are using?? Thanks Frank Hedges On 11/29/12, Chris McKenzie wrote: > > > > > > > Hello, > > > I am getting the attached error when trying to connect to the web VPN. > > > > > > > > From: Chris McKenzie > Sent: Thursday, November 29, 2012 3:23 PM > To: d2l-alert at lists.onenet.net > Cc: D2LSupport T3; Jon Neill > Subject: INC00215566 - Server Access > > > > > > Hello, > > I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00215566. I will notify you as soon as I have logged off. > > > Chris McKenzie > Tier 3 Technical Support Analyst > Professional Services > Desire2Learn2Learn Incorporated > > > > > -- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: