From Andrew.Karger at desire2learn.com Mon Oct 1 10:25:54 2012 From: Andrew.Karger at desire2learn.com (Andrew Karger) Date: Mon, 1 Oct 2012 11:25:54 -0400 Subject: [D2l-alert] Currently accessing the servers. Message-ID: Hello All, I am currently accessing the servers. Sincerely, [cid:image001.gif at 01CD9FC7.856CF0F0] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1015 bytes Desc: image001.gif URL: From Andrew.Karger at desire2learn.com Mon Oct 1 12:16:59 2012 From: Andrew.Karger at desire2learn.com (Andrew Karger) Date: Mon, 1 Oct 2012 13:16:59 -0400 Subject: [D2l-alert] Currently accessing the servers. In-Reply-To: <7D82E0459C932B4385D3FB590CA088F439DF5F0F8E@D2LMAIL.desire2learn.d2l> References: <7D82E0459C932B4385D3FB590CA088F439DF5F0F8E@D2LMAIL.desire2learn.d2l> Message-ID: I am done working within the environment. Sincerely, [cid:image001.gif at 01CD9FD7.09E9E180] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Monday, October 01, 2012 11:26 AM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: Currently accessing the servers. Hello All, I am currently accessing the servers. Sincerely, [cid:image001.gif at 01CD9FD7.09E9E180] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1015 bytes Desc: image001.gif URL: From Andrew.Karger at desire2learn.com Mon Oct 1 13:03:50 2012 From: Andrew.Karger at desire2learn.com (Andrew Karger) Date: Mon, 1 Oct 2012 14:03:50 -0400 Subject: [D2l-alert] Currently accessing the servers. In-Reply-To: <7D82E0459C932B4385D3FB590CA088F439DF5F0F8F@D2LMAIL.desire2learn.d2l> References: <7D82E0459C932B4385D3FB590CA088F439DF5F0F8E@D2LMAIL.desire2learn.d2l> <7D82E0459C932B4385D3FB590CA088F439DF5F0F8F@D2LMAIL.desire2learn.d2l> Message-ID: Hello All, I am accessing the servers again. Thanks, [cid:image001.gif at 01CD9FDD.95756520] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Monday, October 01, 2012 1:17 PM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: RE: Currently accessing the servers. I am done working within the environment. Sincerely, [cid:image001.gif at 01CD9FDD.95756520] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Monday, October 01, 2012 11:26 AM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: Currently accessing the servers. Hello All, I am currently accessing the servers. Sincerely, [cid:image001.gif at 01CD9FDD.95756520] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1015 bytes Desc: image001.gif URL: From Andrew.Karger at desire2learn.com Mon Oct 1 13:43:50 2012 From: Andrew.Karger at desire2learn.com (Andrew Karger) Date: Mon, 1 Oct 2012 14:43:50 -0400 Subject: [D2l-alert] Currently accessing the servers. In-Reply-To: <7D82E0459C932B4385D3FB590CA088F439DF5F0F92@D2LMAIL.desire2learn.d2l> References: <7D82E0459C932B4385D3FB590CA088F439DF5F0F8E@D2LMAIL.desire2learn.d2l> <7D82E0459C932B4385D3FB590CA088F439DF5F0F8F@D2LMAIL.desire2learn.d2l> <7D82E0459C932B4385D3FB590CA088F439DF5F0F92@D2LMAIL.desire2learn.d2l> Message-ID: Hello All, I am done accessing the servers at this time. Sincerely, [cid:image001.gif at 01CD9FE3.2BA441B0] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Monday, October 01, 2012 2:04 PM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: RE: Currently accessing the servers. Hello All, I am accessing the servers again. Thanks, [cid:image001.gif at 01CD9FE3.2BA441B0] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Monday, October 01, 2012 1:17 PM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: RE: Currently accessing the servers. I am done working within the environment. Sincerely, [cid:image001.gif at 01CD9FE3.2BA441B0] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Monday, October 01, 2012 11:26 AM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: Currently accessing the servers. Hello All, I am currently accessing the servers. Sincerely, [cid:image001.gif at 01CD9FE3.2BA441B0] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1015 bytes Desc: image001.gif URL: From Andrew.Karger at desire2learn.com Mon Oct 1 14:40:01 2012 From: Andrew.Karger at desire2learn.com (Andrew Karger) Date: Mon, 1 Oct 2012 15:40:01 -0400 Subject: [D2l-alert] Currently accessing the servers. In-Reply-To: <7D82E0459C932B4385D3FB590CA088F439DF5F0F94@D2LMAIL.desire2learn.d2l> References: <7D82E0459C932B4385D3FB590CA088F439DF5F0F8E@D2LMAIL.desire2learn.d2l> <7D82E0459C932B4385D3FB590CA088F439DF5F0F8F@D2LMAIL.desire2learn.d2l> <7D82E0459C932B4385D3FB590CA088F439DF5F0F92@D2LMAIL.desire2learn.d2l> <7D82E0459C932B4385D3FB590CA088F439DF5F0F94@D2LMAIL.desire2learn.d2l> Message-ID: Hello All, I will need to access the servers again to correct an issue with Turn it IN. Thanks [cid:image001.gif at 01CD9FEB.052404F0] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Monday, October 01, 2012 2:44 PM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: RE: Currently accessing the servers. Hello All, I am done accessing the servers at this time. Sincerely, [cid:image001.gif at 01CD9FEB.052404F0] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Monday, October 01, 2012 2:04 PM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: RE: Currently accessing the servers. Hello All, I am accessing the servers again. Thanks, [cid:image001.gif at 01CD9FEB.052404F0] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Monday, October 01, 2012 1:17 PM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: RE: Currently accessing the servers. I am done working within the environment. Sincerely, [cid:image001.gif at 01CD9FEB.052404F0] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Monday, October 01, 2012 11:26 AM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: Currently accessing the servers. Hello All, I am currently accessing the servers. Sincerely, [cid:image001.gif at 01CD9FEB.052404F0] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1015 bytes Desc: image001.gif URL: From Sean.Morris at desire2learn.com Tue Oct 2 20:12:01 2012 From: Sean.Morris at desire2learn.com (Sean Morris) Date: Tue, 2 Oct 2012 21:12:01 -0400 Subject: [D2l-alert] INC00207649 - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E31988CA06572@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your Production environment to deploy and run the File Migration Utility needed to resolve Service Desk incident INC00207649. I will notify you as soon as I have logged off. Tier 3 Technical Support Analyst Professional Services Desire2Learn2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Andrew.Alkema at desire2learn.com Fri Oct 12 07:00:03 2012 From: Andrew.Alkema at desire2learn.com (Andrew Alkema) Date: Fri, 12 Oct 2012 08:00:03 -0400 Subject: [D2l-alert] Service Pack Message-ID: Hi I'll be accessing your environment to apply SP4 to your prod site. Thanks, Andrew [cid:image001.png at 01CDA84F.95AD2E90] Andrew Alkema Deployment Specialist Desire2Learn Incorporated Andrew.Alkema at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: From Andrew.Alkema at desire2learn.com Fri Oct 12 07:30:24 2012 From: Andrew.Alkema at desire2learn.com (Andrew Alkema) Date: Fri, 12 Oct 2012 08:30:24 -0400 Subject: [D2l-alert] Service Pack Message-ID: Hi The service pack was applied successfully and I am logging off. Thanks, Andrew [cid:image001.png at 01CDA853.D30D7980] Andrew Alkema Deployment Specialist Desire2Learn Incorporated Andrew.Alkema at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: From kevin.willms at desire2learn.com Wed Oct 31 12:47:40 2012 From: kevin.willms at desire2learn.com (Kevin Willms) Date: Wed, 31 Oct 2012 13:47:40 -0400 Subject: [D2l-alert] SQL server logon Message-ID: <3B984B5E71006749B9E9D100A5312E31988D6D924A@D2LMAIL.desire2learn.d2l> I am logging into your Production SQL database to gather data. [cid:image001.png at 01CDB76E.095CBA90] Kevin Willms Deployment Specialist Desire2Learn Incorporated Office: 1-519-772-0325 Kevin.Willms at desire2learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 7175 bytes Desc: image001.png URL: From Andrew.Karger at desire2learn.com Wed Oct 31 13:29:27 2012 From: Andrew.Karger at desire2learn.com (Andrew Karger) Date: Wed, 31 Oct 2012 14:29:27 -0400 Subject: [D2l-alert] Accessing servers Message-ID: Hello, I will be accessing the server for case INC00200377. This case was regarding removing WebDAV ISAPI filter from your test d2l app1 web server. I will send another email when I am finished. Sincerely, [cid:image001.gif at 01CDB774.21940310] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1015 bytes Desc: image001.gif URL: From Andrew.Karger at desire2learn.com Wed Oct 31 13:40:58 2012 From: Andrew.Karger at desire2learn.com (Andrew Karger) Date: Wed, 31 Oct 2012 14:40:58 -0400 Subject: [D2l-alert] Accessing servers In-Reply-To: <7D82E0459C932B4385D3FB590CA088F439DF5F44A1@D2LMAIL.desire2learn.d2l> References: <7D82E0459C932B4385D3FB590CA088F439DF5F44A1@D2LMAIL.desire2learn.d2l> Message-ID: Hello All, I am done accessing the servers for case INC00200377. Sincerely, [cid:image001.gif at 01CDB775.BDADE800] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com From: Andrew Karger Sent: Wednesday, October 31, 2012 2:29 PM To: d2l-alert at lists.onenet.net Cc: Jon Neill Subject: Accessing servers Hello, I will be accessing the server for case INC00200377. This case was regarding removing WebDAV ISAPI filter from your test d2l app1 web server. I will send another email when I am finished. Sincerely, [cid:image001.gif at 01CDB775.BDADE800] Andrew Karger Tier III Technical Support Analyst Desire2Learn Incorporated 1-877-325-7778 Andrew.karger at desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1015 bytes Desc: image001.gif URL: