From Chasaya.Sichilima at Desire2Learn.com Tue Apr 9 09:10:55 2013 From: Chasaya.Sichilima at Desire2Learn.com (Chasaya Sichilima) Date: Tue, 9 Apr 2013 10:10:55 -0400 Subject: [D2l-alert] INC00238331 - Server Access Message-ID: I will be logging into your server environment to investigate the issues in the mentioned incident. Regards, [cid:image002.jpg at 01CE350A.860FA380] Chasaya Sichilima Tier II Technical Support Analyst Desire2Learn Incorporated 1-888-772-2035 ext 2031 www.Desire2Learn.com [cid:image004.png at 01CE350A.860FA380] Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today! [cid:image006.png at 01CE350A.860FA380] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 1661 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 4946 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 7943 bytes Desc: image006.png URL: From Chasaya.Sichilima at Desire2Learn.com Tue Apr 9 14:52:26 2013 From: Chasaya.Sichilima at Desire2Learn.com (Chasaya Sichilima) Date: Tue, 9 Apr 2013 15:52:26 -0400 Subject: [D2l-alert] FW: INC00238331 - Server Access In-Reply-To: References: <7D82E0459C932B4385D3FB590CA088F439D28A4CAE@D2LMAIL.desire2learn.d2l> Message-ID: I have logged out of your environment. From: Chasaya Sichilima Sent: Tuesday, April 09, 2013 10:11 AM To: 'd2l-alert at lists.onenet.net' Cc: Jon Neill Subject: INC00238331 - Server Access I will be logging into your server environment to investigate the issues in the mentioned incident. Regards, [cid:image001.jpg at 01CE353A.1EE6A390] Chasaya Sichilima Tier II Technical Support Analyst Desire2Learn Incorporated 1-888-772-2035 ext 2031 www.Desire2Learn.com [cid:image002.png at 01CE353A.1EE6A390] Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today! [cid:image003.png at 01CE353A.1EE6A390] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4946 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 7943 bytes Desc: image003.png URL: From cmeyer at rose.edu Wed Apr 17 09:09:06 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Wed, 17 Apr 2013 09:09:06 -0500 Subject: [D2l-alert] FW: Service Pack collection is now released In-Reply-To: <3B984B5E71006749B9E9D100A5312E319AC6DF92D5@D2LMAIL.desire2learn.d2l> References: <3B984B5E71006749B9E9D100A5312E319AC6DF92D5@D2LMAIL.desire2learn.d2l> Message-ID: I would like to request the SP10 service pack be applied unless someone else already has requested it. Is that okay? My understanding in the past is that it would require little or no downtime with perhaps a restart of services required. I will request an early morning time. Since TEST is on 10.1, the service pack would be applied directly to PROD. I would like to hear from both SWOSU and OCU. Thanks. Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Tuesday, April 16, 2013 1:00 PM Subject: Service Pack collection is now released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.1.0 SP6 Learning Suite 10.0.0 SP10 Learning Suite 9.4.1 SP15 Documentation for released Service Packs is posted to the Desire2Learn Community . It can be found under Documentation > Under "Help Yourself", click the "Releases" tab, click the link for Service Pack Documentation . Actions: To request your Service pack deployment, please contact the Desire2Learn Service Desk or TAM (if applicable). Clients on shared instances are not required to request their service pack. NOTE: We do apologize for the delay in release of these service packs. We have implemented some additional internal testing requirements, therefore Service Pack release dates may vary. Desire2Learn Customer Service & Support Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today ! -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 4922 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 2729 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 4922 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.png Type: image/png Size: 7396 bytes Desc: image008.png URL: From karen.klein at swosu.edu Wed Apr 17 09:24:41 2013 From: karen.klein at swosu.edu (Klein, Karen) Date: Wed, 17 Apr 2013 14:24:41 +0000 Subject: [D2l-alert] Service Pack collection is now released In-Reply-To: References: <3B984B5E71006749B9E9D100A5312E319AC6DF92D5@D2LMAIL.desire2learn.d2l> Message-ID: <2CC4315EE994A140B7831380C5EA7D1C251151EF@MAILBOX.admin.swosu.edu> That's fine for SWOSU assuming there is no downtime. Thanks Chris. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Wednesday, April 17, 2013 9:09 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] FW: Service Pack collection is now released I would like to request the SP10 service pack be applied unless someone else already has requested it. Is that okay? My understanding in the past is that it would require little or no downtime with perhaps a restart of services required. I will request an early morning time. Since TEST is on 10.1, the service pack would be applied directly to PROD. I would like to hear from both SWOSU and OCU. Thanks. Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Tuesday, April 16, 2013 1:00 PM Subject: Service Pack collection is now released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.1.0 SP6 Learning Suite 10.0.0 SP10 Learning Suite 9.4.1 SP15 Documentation for released Service Packs is posted to the Desire2Learn Community. It can be found under Documentation > Under "Help Yourself", click the "Releases" tab, click the link for Service Pack Documentation. Actions: To request your Service pack deployment, please contact the Desire2Learn Service Desk or TAM (if applicable). Clients on shared instances are not required to request their service pack. NOTE: We do apologize for the delay in release of these service packs. We have implemented some additional internal testing requirements, therefore Service Pack release dates may vary. [Description: Description: Description: Description: D2L Logo-smaller] Desire2Learn Customer Service & Support [Description: Description: Description: Description: Description: C:\Users\MForero\Documents\Fusion 2013 email signature\fusion logo.png] Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today! [Description: Description: Description: Description: Description: C:\Users\MForero\Documents\Fusion 2013 email signature\revolutionize learning image_final2.PNG] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2729 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4922 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 7396 bytes Desc: image003.png URL: From cmeyer at rose.edu Wed Apr 17 09:44:58 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Wed, 17 Apr 2013 09:44:58 -0500 Subject: [D2l-alert] Service Pack collection is now released In-Reply-To: <62CF6C9F10C1D44DA44CCC3EE395B53F18515EB435@N5AA20.okcu.edu> References: <3B984B5E71006749B9E9D100A5312E319AC6DF92D5@D2LMAIL.desire2learn.d2l> <62CF6C9F10C1D44DA44CCC3EE395B53F18515EB435@N5AA20.okcu.edu> Message-ID: I will request on behalf of the group. I will report back with the date on which the service pack will be applied. Though it should not require downtime, I'm fairly certain it will require a restart in services which would kick anyone off if they are in the middle of a test. Therefore, I will request a pre-8 AM time. If it looks like the service pack application would be more extensive, I will report to the group first. Thanks. Chris From: Tyner, Jessica [mailto:jtyner at okcu.edu] Sent: Wednesday, April 17, 2013 9:30 AM To: Meyer, Chris J. Subject: RE: Service Pack collection is now released Yes Please! J I have been asking about here since the D2L helpdesk told us we could make a special request (prior to the formal release) at the end of February - we were having more problems with Turnitin docs not processing. Since we are acting on behalf of our open instructional technologist position, the question kept getting pushed aside as we weren't sure of the "requesting process" for the group. Let me know what you need from us. Thanks, Jessica Tyner Coordinator of Training and Administration Campus Technology Services Oklahoma City University 2501 N Blackwelder Avenue Oklahoma City, OK 73106 P: 405-208-5500 F: 405-208-5588 From: d2l-alert-bounces at lists.onenet.net [ mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Wednesday, April 17, 2013 9:09 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] FW: Service Pack collection is now released I would like to request the SP10 service pack be applied unless someone else already has requested it. Is that okay? My understanding in the past is that it would require little or no downtime with perhaps a restart of services required. I will request an early morning time. Since TEST is on 10.1, the service pack would be applied directly to PROD. I would like to hear from both SWOSU and OCU. Thanks. Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Tuesday, April 16, 2013 1:00 PM Subject: Service Pack collection is now released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.1.0 SP6 Learning Suite 10.0.0 SP10 Learning Suite 9.4.1 SP15 Documentation for released Service Packs is posted to the Desire2Learn Community . It can be found under Documentation > Under "Help Yourself", click the "Releases" tab, click the link for Service Pack Documentation . Actions: To request your Service pack deployment, please contact the Desire2Learn Service Desk or TAM (if applicable). Clients on shared instances are not required to request their service pack. NOTE: We do apologize for the delay in release of these service packs. We have implemented some additional internal testing requirements, therefore Service Pack release dates may vary. Desire2Learn Customer Service & Support Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today ! -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2729 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4922 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 7396 bytes Desc: image003.png URL: From frank at onenet.net Thu Apr 18 10:46:19 2013 From: frank at onenet.net (Frank Hedges) Date: Thu, 18 Apr 2013 10:46:19 -0500 Subject: [D2l-alert] Service Pack collection is now released In-Reply-To: References: <3B984B5E71006749B9E9D100A5312E319AC6DF92D5@D2LMAIL.desire2learn.d2l> <62CF6C9F10C1D44DA44CCC3EE395B53F18515EB435@N5AA20.okcu.edu> Message-ID: Hi Chris,? Sounds good concerning the service pack. Frank On 04/17/13, "Meyer, Chris J." wrote: > > > > > > > I will request on behalf of the group. I will report back with the date on which the service pack will be applied. Though it should not require downtime, I?m fairly certain it will require a restart in services which would kick anyone off if they are in the middle of a test. Therefore, I will request a pre-8 AM time. If it looks like the service pack application would be more extensive, I will report to the group first. Thanks. > > > > Chris > > > > From: Tyner, Jessica [mailto:jtyner at okcu.edu] > Sent: Wednesday, April 17, 2013 9:30 AM > To: Meyer, Chris J. > Subject: RE: Service Pack collection is now released > > > > > > Yes Please! J I have been asking about here since the D2L helpdesk told us we could make a special request (prior to the formal release) at the end of February ? we were having more problems with Turnitin docs not processing. Since we are acting on behalf of our open instructional technologist position, the question kept getting pushed aside as we weren?t sure of the ?requesting process? for the group. > > > > Let me know what you need from us. > > > > Thanks, > > > > Jessica Tyner > > Coordinator of Training and Administration > > Campus Technology Services > > Oklahoma City University > > 2501 N Blackwelder Avenue > > Oklahoma City, OK 73106 > > > > P: 405-208-5500 > > F: 405-208-5588 > > > > > From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net ] On Behalf Of Meyer, Chris J. > Sent: Wednesday, April 17, 2013 9:09 AM > To: d2l-alert at lists.onenet.net > Subject: [D2l-alert] FW: Service Pack collection is now released > > > > > > I would like to request the SP10 service pack be applied unless someone else already has requested it. Is that okay? My understanding in the past is that it would require little or no downtime with perhaps a restart of services required. I will request an early morning time. Since TEST is on 10.1, the service pack would be applied directly to PROD. I would like to hear from both SWOSU and OCU. Thanks. > > > > Chris > > > > From: D2L Customer Service [mailto:customerservice at Desire2Learn.com ] > Sent: Tuesday, April 16, 2013 1:00 PM > Subject: Service Pack collection is now released > > > > > > To Desire2Learn clients > > > > The latest Service Pack Collection is now released for General Availability (GA). > > > > The Service Pack collection includes the following: > > > > Learning Suite 10.1.0 SP6 > > Learning Suite 10.0.0 SP10 > > Learning Suite 9.4.1 SP15 > > > > Documentation for released Service Packs is posted to the Desire2Learn Community(https://community.desire2learn.com/index.asp). It can be found under Documentation > Under ?Help Yourself?, click the ?Releases? tab, click the link for Service Pack Documentation(https://community.desire2learn.com/d2l/lms/content/viewer/main_frame.d2l?cfql=1&tId=130577&ou=1947). > > > > Actions: To request your Service pack deployment, please contact the Desire2Learn Service Desk or TAM (if applicable). Clients on shared instances are not required to request their service pack. > > > > NOTE: We do apologize for the delay in release of these service packs. We have implemented some additional internal testing requirements, therefore Service Pack release dates may vary. > > > > > > > > > Desire2Learn Customer Service & Support > > > > > Desire2Learn?s Global Users? Conference > Boston, Massachusetts ? July 15?17, 2013 > Hands-on training, compelling speakers. Register today! > > > > > > > > > > > > -- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Thu Apr 18 10:53:16 2013 From: frank at onenet.net (Frank Hedges) Date: Thu, 18 Apr 2013 10:53:16 -0500 Subject: [D2l-alert] D2L App Server Upgrade In-Reply-To: References: Message-ID: I have just completed securing a PO for the D2L App server upgrade. D2L provided a tentative date for the week of May 27-31 to assist in migrating from the Windows 2003 servers to Windows 2008 R2 servers. I am waiting to discuss the migration procedure in detail with them to determine how much downtime if any will be involved. I will report back once we know the amount of downtime expected to determine an actual upgrade date for the group.?-- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmeyer at rose.edu Fri Apr 19 08:37:57 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Fri, 19 Apr 2013 08:37:57 -0500 Subject: [D2l-alert] Service Pack collection is now released Message-ID: This is what we have so far: We have the 23 APR 2013 7:00 CST time reserved with a 2 hour window for deployment. Apparently, this is not guaranteed even though it is scheduled. Support has to approve the scheduled time through a Change Advisory Board (?). I have asked when we will know for certain that is the time for deployment. The message from the helpdesk indicated "there should be no expected downtime, and only a possibility of a brief slowdown during the deployment window, which is 2hrs. Having said that, there should be no impact to end users that is of concern." I asked about how a restart of services could affect a student who is taking a quiz and connected to one of the app servers. When the services on the app server are restarted, I assume that student would be kicked off and be forced to login again. I am awaiting confirmation of this and the time for deployment. I haven't posted a news item yet. I'd like to wait until this afternoon to give support a chance to confirm the deployment time. :) Chris From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Wednesday, April 17, 2013 9:45 AM To: d2l-alert at lists.onenet.net Subject: Re: [D2l-alert] Service Pack collection is now released I will request on behalf of the group. I will report back with the date on which the service pack will be applied. Though it should not require downtime, I'm fairly certain it will require a restart in services which would kick anyone off if they are in the middle of a test. Therefore, I will request a pre-8 AM time. If it looks like the service pack application would be more extensive, I will report to the group first. Thanks. Chris From: Tyner, Jessica [mailto:jtyner at okcu.edu] Sent: Wednesday, April 17, 2013 9:30 AM To: Meyer, Chris J. Subject: RE: Service Pack collection is now released Yes Please! J I have been asking about here since the D2L helpdesk told us we could make a special request (prior to the formal release) at the end of February - we were having more problems with Turnitin docs not processing. Since we are acting on behalf of our open instructional technologist position, the question kept getting pushed aside as we weren't sure of the "requesting process" for the group. Let me know what you need from us. Thanks, Jessica Tyner Coordinator of Training and Administration Campus Technology Services Oklahoma City University 2501 N Blackwelder Avenue Oklahoma City, OK 73106 P: 405-208-5500 F: 405-208-5588 From: d2l-alert-bounces at lists.onenet.net [ mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Wednesday, April 17, 2013 9:09 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] FW: Service Pack collection is now released I would like to request the SP10 service pack be applied unless someone else already has requested it. Is that okay? My understanding in the past is that it would require little or no downtime with perhaps a restart of services required. I will request an early morning time. Since TEST is on 10.1, the service pack would be applied directly to PROD. I would like to hear from both SWOSU and OCU. Thanks. Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Tuesday, April 16, 2013 1:00 PM Subject: Service Pack collection is now released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.1.0 SP6 Learning Suite 10.0.0 SP10 Learning Suite 9.4.1 SP15 Documentation for released Service Packs is posted to the Desire2Learn Community . It can be found under Documentation > Under "Help Yourself", click the "Releases" tab, click the link for Service Pack Documentation . Actions: To request your Service pack deployment, please contact the Desire2Learn Service Desk or TAM (if applicable). Clients on shared instances are not required to request their service pack. NOTE: We do apologize for the delay in release of these service packs. We have implemented some additional internal testing requirements, therefore Service Pack release dates may vary. Desire2Learn Customer Service & Support Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today ! -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2729 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4922 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 7396 bytes Desc: image003.png URL: From frank at onenet.net Fri Apr 19 12:09:38 2013 From: frank at onenet.net (Frank Hedges) Date: Fri, 19 Apr 2013 12:09:38 -0500 Subject: [D2l-alert] Test Message Message-ID: This is a test message please ignore. -- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmeyer at rose.edu Fri Apr 19 15:17:04 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Fri, 19 Apr 2013 15:17:04 -0500 Subject: [D2l-alert] Service Pack collection is now released Message-ID: I have not heard any more from D2L on this time. They said in the ticket that if I did not hear otherwise, the time was good. I assume we are on for the service pack deployment on 23 APR 2013 7:00 CST with a 2-hour window for deployment. Have a great weekend! Chris From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Friday, April 19, 2013 8:38 AM To: d2l-alert at lists.onenet.net Subject: Re: [D2l-alert] Service Pack collection is now released This is what we have so far: We have the 23 APR 2013 7:00 CST time reserved with a 2 hour window for deployment. Apparently, this is not guaranteed even though it is scheduled. Support has to approve the scheduled time through a Change Advisory Board (?). I have asked when we will know for certain that is the time for deployment. The message from the helpdesk indicated "there should be no expected downtime, and only a possibility of a brief slowdown during the deployment window, which is 2hrs. Having said that, there should be no impact to end users that is of concern." I asked about how a restart of services could affect a student who is taking a quiz and connected to one of the app servers. When the services on the app server are restarted, I assume that student would be kicked off and be forced to login again. I am awaiting confirmation of this and the time for deployment. I haven't posted a news item yet. I'd like to wait until this afternoon to give support a chance to confirm the deployment time. :) Chris From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Wednesday, April 17, 2013 9:45 AM To: d2l-alert at lists.onenet.net Subject: Re: [D2l-alert] Service Pack collection is now released I will request on behalf of the group. I will report back with the date on which the service pack will be applied. Though it should not require downtime, I'm fairly certain it will require a restart in services which would kick anyone off if they are in the middle of a test. Therefore, I will request a pre-8 AM time. If it looks like the service pack application would be more extensive, I will report to the group first. Thanks. Chris From: Tyner, Jessica [mailto:jtyner at okcu.edu] Sent: Wednesday, April 17, 2013 9:30 AM To: Meyer, Chris J. Subject: RE: Service Pack collection is now released Yes Please! J I have been asking about here since the D2L helpdesk told us we could make a special request (prior to the formal release) at the end of February - we were having more problems with Turnitin docs not processing. Since we are acting on behalf of our open instructional technologist position, the question kept getting pushed aside as we weren't sure of the "requesting process" for the group. Let me know what you need from us. Thanks, Jessica Tyner Coordinator of Training and Administration Campus Technology Services Oklahoma City University 2501 N Blackwelder Avenue Oklahoma City, OK 73106 P: 405-208-5500 F: 405-208-5588 From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Wednesday, April 17, 2013 9:09 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] FW: Service Pack collection is now released I would like to request the SP10 service pack be applied unless someone else already has requested it. Is that okay? My understanding in the past is that it would require little or no downtime with perhaps a restart of services required. I will request an early morning time. Since TEST is on 10.1, the service pack would be applied directly to PROD. I would like to hear from both SWOSU and OCU. Thanks. Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Tuesday, April 16, 2013 1:00 PM Subject: Service Pack collection is now released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.1.0 SP6 Learning Suite 10.0.0 SP10 Learning Suite 9.4.1 SP15 Documentation for released Service Packs is posted to the Desire2Learn Community . It can be found under Documentation > Under "Help Yourself", click the "Releases" tab, click the link for Service Pack Documentation . Actions: To request your Service pack deployment, please contact the Desire2Learn Service Desk or TAM (if applicable). Clients on shared instances are not required to request their service pack. NOTE: We do apologize for the delay in release of these service packs. We have implemented some additional internal testing requirements, therefore Service Pack release dates may vary. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Jeff.Haroutunian at Desire2Learn.com Tue Apr 23 08:16:35 2013 From: Jeff.Haroutunian at Desire2Learn.com (Jeff Haroutunian) Date: Tue, 23 Apr 2013 09:16:35 -0400 Subject: [D2l-alert] Accessing Servers Message-ID: Hi all, I will be accessing the servers to deploy SP10 to production. Thanks, Jeff [cid:image001.png at 01CE4003.40ADBAD0] Jeff Haroutunian Deployment Specialist Desire2Learn Incorporated (226) 789-6325 www.Desire2Learn.com [cid:image002.png at 01CE4003.40ADBAD0] Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today! [cid:image003.png at 01CE4003.40ADBAD0] -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image003.png Type: image/png Size: 5990 bytes Desc: image003.png URL: From Jeff.Haroutunian at Desire2Learn.com Tue Apr 23 08:37:54 2013 From: Jeff.Haroutunian at Desire2Learn.com (Jeff Haroutunian) Date: Tue, 23 Apr 2013 09:37:54 -0400 Subject: [D2l-alert] Accessing Servers In-Reply-To: <7D82E0459C932B4385D3FB590CA088F439E83B4B83@D2LMAIL.desire2learn.d2l> References: <7D82E0459C932B4385D3FB590CA088F439E83B4B83@D2LMAIL.desire2learn.d2l> Message-ID: Complete [cid:image001.png at 01CE4006.3B1D23F0] Jeff Haroutunian Deployment Specialist Desire2Learn Incorporated (226) 789-6325 www.Desire2Learn.com [cid:image004.png at 01CE4006.3B1D23F0] Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today! [cid:image005.png at 01CE4006.3B1D23F0] From: Jeff Haroutunian Sent: Tuesday, April 23, 2013 9:17 AM To: 'd2l-alert at lists.onenet.net' Subject: Accessing Servers Hi all, I will be accessing the servers to deploy SP10 to production. Thanks, Jeff [cid:image001.png at 01CE4006.3B1D23F0] Jeff Haroutunian Deployment Specialist Desire2Learn Incorporated (226) 789-6325 www.Desire2Learn.com [cid:image006.png at 01CE4006.3B1D23F0] Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today! [cid:image007.png at 01CE4006.3B1D23F0] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 3777 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 5990 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 3777 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 5990 bytes Desc: image007.png URL: From frank at onenet.net Tue Apr 23 08:57:02 2013 From: frank at onenet.net (Frank Hedges) Date: Tue, 23 Apr 2013 08:57:02 -0500 Subject: [D2l-alert] Patch Upgrade Completed In-Reply-To: References: Message-ID: Jeff Haroutunian with D2L completed the SP10 patch upgrade at 8:38 this morning. I have checked all servers and everything appears to be working. Please let us know of any issues. Thankyou, -- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmeyer at rose.edu Tue Apr 30 14:00:45 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 30 Apr 2013 14:00:45 -0500 Subject: [D2l-alert] D2L Upgrade to 10.2 on TEST Message-ID: Does anyone have an objection to me requesting an upgrade on TEST to 10.2 as soon as it is available? Is anyone interested in scheduling a tentative upgrade to 10.2 in December/January timeframe? I'm still not convinced about the user-interface as a whole and its stability, but what they showed in the webinar looks promising. Chris Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Tue Apr 30 15:36:04 2013 From: frank at onenet.net (Frank Hedges) Date: Tue, 30 Apr 2013 15:36:04 -0500 Subject: [D2l-alert] D2L Upgrade to 10.2 on TEST In-Reply-To: References: Message-ID: Chris, I am ok with upgrading Test to 10.2. I watched the webinar and looks like better integration of all the components. Frank On 04/30/13, "Meyer, Chris J." wrote: > > > > > > > Does anyone have an objection to me requesting an upgrade on TEST to 10.2 as soon as it is available? Is anyone interested in scheduling a tentative upgrade to 10.2 in December/January timeframe? I?m still not convinced about the user-interface as a whole and its stability, but what they showed in the webinar looks promising. > > > > Chris > > > > Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu > 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: frank at onenet.net cmeyer at rose.edu > > > > > > > -- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmeyer at rose.edu Tue Apr 30 16:52:29 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 30 Apr 2013 16:52:29 -0500 Subject: [D2l-alert] D2L Upgrade to 10.2 on TEST References: Message-ID: Thanks. I suppose we need to make sure our infrastructure is equipped to handle it on both test and prod. The feature guides are due out soon. Those are also good discussion topics at FUSION. Glad you are going! Chris ******************************* Chris Meyer Dean, Learning Resources Center Rose State College Voice: 405-733-7913 Fax: 405-733-7567 URL: http://www.rose.edu/dl/ -----Original Message----- From: d2l-alert-bounces at lists.onenet.net on behalf of Frank Hedges Sent: Tue 4/30/2013 3:36 PM To: d2l-alert at lists.onenet.net Subject: Re: [D2l-alert] D2L Upgrade to 10.2 on TEST Chris, I am ok with upgrading Test to 10.2. I watched the webinar and looks like better integration of all the components. Frank On 04/30/13, "Meyer, Chris J." wrote: Does anyone have an objection to me requesting an upgrade on TEST to 10.2 as soon as it is available? Is anyone interested in scheduling a tentative upgrade to 10.2 in December/January timeframe? I'm still not convinced about the user-interface as a whole and its stability, but what they showed in the webinar looks promising. Chris Chris Meyer| Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: