From frank at onenet.net  Thu Aug  1 09:19:02 2013
From: frank at onenet.net (Frank Hedges)
Date: Thu, 01 Aug 2013 09:19:02 -0500
Subject: [D2l-alert] D2L Test Upgrade 10.2 Complete
In-Reply-To: <fbbfc71b6395.51fa6e4c@onenet.net>
References: <fbe29f3c2ae1.51fa67b5@onenet.net>
 <fbbe2750c3d.51fa67f2@onenet.net> <fbd4653e1e85.51fa691f@onenet.net>
 <fbcac5fe50b5.51fa695c@onenet.net> <fbbc861e6b37.51fa6b01@onenet.net>
 <fbe2eb8258bd.51fa6dd2@onenet.net> <fbebe669242d.51fa6e0f@onenet.net>
 <fbbfc71b6395.51fa6e4c@onenet.net>
Message-ID: <fbcb9eae7426.51fa2806@onenet.net>

I am just forwarding on information about the 10.2 upgrade. A reminder the database was not refreshed to match Prod because we are at different versions. When we have prod back to the same as test we will do a refresh: 



Hi everyone,
 
 
 
Liam finished the upgrade late
last evening; it is now complete. 
 
Please take a look at the
Upgrade Center on the Community for more information about the release. If you
run into any issues, please contact our support team to ensure everything is
logged and tracked properly. If you are logging issues through the portal,
please use the following format in the subject line:
 
 
 
LE10.2 SP1 ? OSRHE_Test ?
<orgname> - <issue>
 
 
 
We encourage you to test all
customizations including:
 
? OrgDefiinedID Login
Logic
 
 
 
Please ensure that you assign
any issues the proper priority and follow the normal escalation path if you
feel that your issue is not being responded to in a timely manner.
 
 
 
As you proceed with your testing
plan, also be sure to take a look at our new ?Upgrade Guide? for 10.2, located
on the Community in the Upgrade Center, and I have also attached it to this
email.
 
 
 
If you are utilizing any
Desire2Learn Integration Products with the Learning Suite (such as SIS
Integration, Kaltura or Google Apps), it is important to review and understand
the release notes associated with those products.
 
Documentation for these can be
found on the Community website here:
 
https://community.desire2learn.com/d2l/le/content/1947/viewContent/130573/View
 
 
 
Thanks,
 
Rory

--


 
 
Frank?Hedges?- Systems Engineer
OneNet/Oklahoma State Regents for Higher Education
frank at onenet.net - Ph: 405-225-9183
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From Katherine.Agas at Desire2Learn.com  Tue Aug  6 22:03:26 2013
From: Katherine.Agas at Desire2Learn.com (Katherine Agas)
Date: Wed, 7 Aug 2013 03:03:26 +0000
Subject: [D2l-alert] INC00258438 - Server Access
Message-ID: <4DC734CEF476664980AB95A091DE20B5100A8AAB@KTVCAEX-MB-01.desire2learn.d2l>

Hello,

I will be logging into your PROD environment to investigate the Turnitin issue reported in Service Desk incident INC00258438.  I will notify you as soon as I have logged off.


Katherine Agas
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From Katherine.Agas at Desire2Learn.com  Tue Aug  6 22:55:44 2013
From: Katherine.Agas at Desire2Learn.com (Katherine Agas)
Date: Wed, 7 Aug 2013 03:55:44 +0000
Subject: [D2l-alert] INC00258438 - Server Access
In-Reply-To: <4DC734CEF476664980AB95A091DE20B5100A8AAB@KTVCAEX-MB-01.desire2learn.d2l>
References: <4DC734CEF476664980AB95A091DE20B5100A8AAB@KTVCAEX-MB-01.desire2learn.d2l>
Message-ID: <4DC734CEF476664980AB95A091DE20B5100A8B25@KTVCAEX-MB-01.desire2learn.d2l>

Hi,

I seem to be having issues connecting to Sun Secure Web server due to Java incompatibility so I have not yet been able to access your servers. I will send a mail again when I'm ready to try again :)

Thanks so much!
Katherine

From: Katherine Agas
Sent: Wednesday, August 07, 2013 1:03 PM
To: 'd2l-alert at lists.onenet.net'
Cc: D2LSupport T3; Jon Neill
Subject: INC00258438 - Server Access


Hello,

I will be logging into your PROD environment to investigate the Turnitin issue reported in Service Desk incident INC00258438.  I will notify you as soon as I have logged off.


Katherine Agas
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From Jan.Castor at Desire2Learn.com  Mon Aug 19 14:20:09 2013
From: Jan.Castor at Desire2Learn.com (Jan Castor)
Date: Mon, 19 Aug 2013 19:20:09 +0000
Subject: [D2l-alert] INC00239597 - Server access
Message-ID: <17473EC40C24314391E4C869669A9488101817EF@KTVCAEX-MB-02.desire2learn.d2l>

Hi,

I would like to access your servers in order to investigate the issue mentioned in the subject line. I will not be making any changes and will notify you when I have logged off.

Thanks,
Jan
Tier 2 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From cmeyer at rose.edu  Tue Aug 20 09:04:34 2013
From: cmeyer at rose.edu (Meyer, Chris J.)
Date: Tue, 20 Aug 2013 09:04:34 -0500
Subject: [D2l-alert] D2L Ignite Conference at UCO on Sept 20
Message-ID: <C89F6488849B8846A8B02163A190B8BC1ABB0D40@TRITON.admin.rose.cc.ok.us>

Just wanted to make sure you all knew about the D2L Ignite User's
Conference at UCO on September 20th. Details about the conference are
located at
http://storage.coremotivesmarketing.com/library/0a054e51-c1dc-e111-9d21-
00155d323cca/1132/landingpages/47c17ea0-01f6-e211-9344-0050568e503f.html
. Rose is taking at least 10 to the conference. Hope to see you there!

 

Have a blessed day!

 

Chris

 

Chris Meyer | Dean, Learning Resources Center | Rose State College |
www.rose.edu <http://www.rose.edu/>  
6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f:
405.733.7567 | e: cmeyer at rose.edu <mailto:cmeyer at rose.edu> 

 

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From cmeyer at rose.edu  Tue Aug 20 10:02:40 2013
From: cmeyer at rose.edu (Meyer, Chris J.)
Date: Tue, 20 Aug 2013 10:02:40 -0500
Subject: [D2l-alert] FW: Self-hosted clients: Important Service Pack
	information
In-Reply-To: <AF27E6F887AAF64EAB2DAF36348ABD54101C1321@KTVCAEX-MB-02.desire2learn.d2l>
References: <AF27E6F887AAF64EAB2DAF36348ABD54101C1321@KTVCAEX-MB-02.desire2learn.d2l>
Message-ID: <C89F6488849B8846A8B02163A190B8BC1ABB0E29@TRITON.admin.rose.cc.ok.us>

I have asked that this script be run as long as it does not affect the
performance of our server in a significant way. Thanks.

 

Blessings,

Chris

 

From: D2L Customer Service [mailto:D2LCustomerService2 at Desire2Learn.com]

Sent: Tuesday, August 20, 2013 8:12 AM
Subject: Self-hosted clients: Important Service Pack information

 

To Desire2Learn Self-Hosted clients

 

Self-hosted clients on some versions of the Learning Environment will be
required to run an online clean-up script prior to requesting the
upgrade to the following Service Packs (or later service packs):

*	Learning Suite 10.1.0 SP9
*	Learning Suite 10.0.0 SP13
*	Learning Suite 9.4.1 SP18

 

Why is the script required?

 

It has been found that obsolete data in the database can contribute to
extremely long deployment times for the above service packs. Therefore
we would like to request that the online clean-up script is run on your
self-hosted instances prior to the scheduling and deployment of these
service packs.

 

If you opt to skip to any subsequent service packs, this requirement
will also apply, due to the cumulative nature of our service packs. 

 

If the script has not been run prior to scheduling these service packs,
this may cause your service pack to be rescheduled until the script can
be run.

 

 

Please access the Desire2Learn Support Portal News
<https://helpdesk.desire2learn.com/kb_home.do?jvar_view_topic=News&syspa
rm_refer=kb_home.do?sysparm_cancelable=true>  for additional information
and FAQs.

 

To request the clean-up script, please contact the Desire2Learn
Helpdesk, or your TAM (if applicable).

 

Thank you.

 



Desire2Learn Customer Service & Support

 

 

 

 

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From Jason.Graham at Desire2Learn.com  Thu Aug 22 09:25:18 2013
From: Jason.Graham at Desire2Learn.com (Jason Graham)
Date: Thu, 22 Aug 2013 14:25:18 +0000
Subject: [D2l-alert] Desire2Learn accessing servers
Message-ID: <645F471478B7ED498AC1292F4AE98C7D101AAB8D@KTVCAEX-MB-01.desire2learn.d2l>

Hello all,

I am accessing the OSRHE production environment to execute a clean-up script as requested in INC00263469.  There will be no service disruption.

Thanks,
Jason Graham

[D2L logo]
Jason Graham
Deployment Specialist
Desire2Learn Incorporated
Jason.Graham at Desire2learn.com
www.Desire2Learn.com<http://www.desire2learn.com/>

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From Jason.Graham at Desire2Learn.com  Thu Aug 22 16:28:08 2013
From: Jason.Graham at Desire2Learn.com (Jason Graham)
Date: Thu, 22 Aug 2013 21:28:08 +0000
Subject: [D2l-alert] Desire2Learn accessing servers
In-Reply-To: <645F471478B7ED498AC1292F4AE98C7D101AAB8D@KTVCAEX-MB-01.desire2learn.d2l>
References: <645F471478B7ED498AC1292F4AE98C7D101AAB8D@KTVCAEX-MB-01.desire2learn.d2l>
Message-ID: <645F471478B7ED498AC1292F4AE98C7D101ACD97@KTVCAEX-MB-01.desire2learn.d2l>

The clean-up script completed execution successfully.  I am logged out of all servers.

Regards,
Jason Graham

From: Jason Graham
Sent: Thursday, August 22, 2013 10:25 AM
To: 'd2l-alert at lists.onenet.net'
Cc: Mario Sanchez
Subject: Desire2Learn accessing servers

Hello all,

I am accessing the OSRHE production environment to execute a clean-up script as requested in INC00263469.  There will be no service disruption.

Thanks,
Jason Graham

[D2L logo]
Jason Graham
Deployment Specialist
Desire2Learn Incorporated
Jason.Graham at Desire2learn.com<mailto:Jason.Graham at Desire2learn.com>
www.Desire2Learn.com<http://www.desire2learn.com/>

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From Viktor.Y at desire2learn.com  Tue Aug 27 10:31:01 2013
From: Viktor.Y at desire2learn.com (Viktor Yakovlyev)
Date: Tue, 27 Aug 2013 15:31:01 +0000
Subject: [D2l-alert] INC00261771 - Server Access
Message-ID: <CE423E86.C90C%viktor.y@desire2learn.com>

Hello,

I would like to log into your servers to investigate SMS notification issues reported in INC00261771. I will notify you when I have logged off.

Viktor,
Tier 2 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From Viktor.Y at desire2learn.com  Tue Aug 27 10:41:59 2013
From: Viktor.Y at desire2learn.com (Viktor Yakovlyev)
Date: Tue, 27 Aug 2013 15:41:59 +0000
Subject: [D2l-alert] INC00261771 - Server Access
In-Reply-To: <CE423E86.C90C%viktor.y@desire2learn.com>
Message-ID: <CE4240F8.C910%viktor.y@desire2learn.com>

I have logged off your servers and will update the ticket.

Viktor,
Tier 2 Technical Support Analyst
Professional Services
Desire2Learn Incorporated

From: vix <viktor.y at desire2learn.com<mailto:viktor.y at desire2learn.com>>
Date: Tue, 27 Aug 2013 11:31:01 -0400
To: "d2l-alert at lists.onenet.net<mailto:d2l-alert at lists.onenet.net>" <d2l-alert at lists.onenet.net<mailto:d2l-alert at lists.onenet.net>>
Cc: D2LSupport T3 <FireFighter at Desire2Learn.com<mailto:FireFighter at Desire2Learn.com>>
Subject: INC00261771 - Server Access

Hello,

I would like to log into your servers to investigate SMS notification issues reported in INC00261771. I will notify you when I have logged off.

Viktor,
Tier 2 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From Viktor.Y at desire2learn.com  Wed Aug 28 06:16:59 2013
From: Viktor.Y at desire2learn.com (Viktor Yakovlyev)
Date: Wed, 28 Aug 2013 11:16:59 +0000
Subject: [D2l-alert] INC00261771 - Server Access
In-Reply-To: <CE423E86.C90C%viktor.y@desire2learn.com>
Message-ID: <CE43546F.C96B%viktor.y@desire2learn.com>

Hello,

I would like to log into your servers to investigate SMS notification issues reported in INC00261771. I will notify you when I have logged off.

Viktor,
Tier 2 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From Viktor.Y at desire2learn.com  Wed Aug 28 09:31:55 2013
From: Viktor.Y at desire2learn.com (Viktor Yakovlyev)
Date: Wed, 28 Aug 2013 14:31:55 +0000
Subject: [D2l-alert] INC00261771 - Server Access
In-Reply-To: <CE43546F.C96B%viktor.y@desire2learn.com>
Message-ID: <CE438222.C98B%viktor.y@desire2learn.com>

I have logged off your servers and replied to the ticket.


Sincerely,
Viktor

From: vix <viktor.y at desire2learn.com<mailto:viktor.y at desire2learn.com>>
Date: Wed, 28 Aug 2013 07:16:59 -0400
To: "d2l-alert at lists.onenet.net<mailto:d2l-alert at lists.onenet.net>" <d2l-alert at lists.onenet.net<mailto:d2l-alert at lists.onenet.net>>
Cc: D2LSupport T3 <FireFighter at Desire2Learn.com<mailto:FireFighter at Desire2Learn.com>>
Subject: INC00261771 - Server Access

Hello,

I would like to log into your servers to investigate SMS notification issues reported in INC00261771. I will notify you when I have logged off.

Viktor,
Tier 2 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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