[D2l-alert] INC00287365 Server Access

[Andrew Tran]

Hello,

I have now logged off your production environment.

Regards,
[Description: Description: Description: D2L logo]
Andrew Tran
Tier II Technical Support Analyst
Desire2Learn Incorporated
Andrew.Tran at Desire2Learn.com<mailto:Andrew.Tran at Desire2Learn.com>
www.Desire2Learn.com<http://www.desire2learn.com/>

From: Andrew Tran
Sent: Thursday, December 05, 2013 4:06 PM
To: d2l-alert at lists.onenet.net
Cc: Shelley Constant; TechnicalResponse
Subject: INC00287365 Server Access

Hello,

I will be logging into your production environment to investigate the issues with Respondus in ServiceNow incident INC00287365. You will be notified as soon as I have logged off.

[Description: Description: Description: D2L logo]
Andrew Tran
Tier II Technical Support Analyst
Desire2Learn Incorporated
Andrew.Tran at Desire2Learn.com<mailto:Andrew.Tran at Desire2Learn.com>
www.Desire2Learn.com<http://www.desire2learn.com/>

From: Andrew Tran
Sent: Thursday, December 05, 2013 3:38 PM
To: d2l-alert at lists.onenet.net<mailto:d2l-alert at lists.onenet.net>
Cc: Shelley Constant; TechnicalResponse
Subject: RE: INC00287365 Server Access

Hello,

I have logged off your production environment and will be updating the incident shortly.

Regards,
[Description: Description: Description: D2L logo]
Andrew Tran
Tier II Technical Support Analyst
Desire2Learn Incorporated
Andrew.Tran at Desire2Learn.com<mailto:Andrew.Tran at Desire2Learn.com>
www.Desire2Learn.com<http://www.desire2learn.com/>

From: Andrew Tran
Sent: Thursday, December 05, 2013 2:08 PM
To: d2l-alert at lists.onenet.net<mailto:d2l-alert at lists.onenet.net>
Cc: Shelley Constant; TechnicalResponse
Subject: INC00287365 Server Access

Hello,

I will be logging into your production environment to investigate the issues with Respondus in ServiceNow incident INC00287365. You will be notified as soon as I have logged off.

Regards,

[Description: Description: Description: D2L logo]
Andrew Tran
Tier II Technical Support Analyst
Desire2Learn Incorporated
Andrew.Tran at Desire2Learn.com<mailto:Andrew.Tran at Desire2Learn.com>
www.Desire2Learn.com<http://www.desire2learn.com/>

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