[D2l-alert] FW: INC - Server Access

[Meyer, Chris J.]

It is incident #INC00289112. D2L logged into our server about 8:10 AM. I reached Frank on his cell about 10 minutes before that.

Chris

From: Klein, Karen [mailto:karen.klein at swosu.edu]
Sent: Thursday, December 12, 2013 8:20 AM
To: Meyer, Chris J.; d2l-alert at lists.onenet.net
Subject: RE: [D2l-alert] FW: INC - Server Access

We are now beginning to get calls too. Our finals begin this morning so this is CRITICAL that it get resolved immediately!

- Karen

From: d2l-alert-bounces at lists.onenet.net<mailto:d2l-alert-bounces at lists.onenet.net> [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J.
Sent: Thursday, December 12, 2013 8:14 AM
To: d2l-alert at lists.onenet.net<mailto:d2l-alert at lists.onenet.net>
Subject: [D2l-alert] FW: INC - Server Access

Frank,

D2L is accessing the server on this ticket. They responded much sooner than I expected. Would you please coordinate your findings? Thanks.

Chris

From: d2l-alert-bounces at lists.onenet.net<mailto:d2l-alert-bounces at lists.onenet.net> [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Furkan Khan
Sent: Thursday, December 12, 2013 8:09 AM
To: d2l-alert at lists.onenet.net<mailto:d2l-alert at lists.onenet.net>
Cc: D2LSupport T3
Subject: [D2l-alert] INC - Server Access


Hello,

I will be logging into your production  environment to INC00289112 reported in Service Desk incident .  I will notify you as soon as I have logged off.


Regrads,

Furkan
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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