From frank at onenet.net Wed Jan 2 14:26:30 2013 From: frank at onenet.net (Frank Hedges) Date: Wed, 02 Jan 2013 14:26:30 -0600 Subject: [D2l-alert] App Server Upgrade In-Reply-To: References: Message-ID: Hello Everyone,? I hope everyone had a wonderful holiday. Cary sent me the following information on the upgrade procedure for the new app servers. Based on this information it will have minimal impact doing the App server upgrade. I propose we establish a time to perform the upgrade on the test app server as soon as possible then schedule an 7am (Tues.-Fri.) cutover on the production app servers. I am fine with test and prod being on different levels for this upgrade since we are not modifying the application per se just the underlying OS. Please provide your input on this proposed upgrade and possible dates for both test and prod. Thanks Frank Hi Frank, I hope this message finds you doing well and you had a great holiday break. Below you?ll find an explanation of the App Server upgrade process and expected downtime. Please let me know what questions come from this. We have a standard formula for conversion projects. We estimate 6 hours for the first app server and 4 hours per app after. So, 6 for 1 app, 10 for 2, 14 for 3, 18 for 4, etc. The work is laid out as such: (1) Client creates a blank application server with the necessary hardware. (2) D2L performs server prep and verification. (3) D2L performs application server migration. (4) Client clones the application server using a method of their choosing. (5) D2L will update the configuration of the new clones. (6) D2L will verify the configuration of the application and ensure functionality where possible. (7) Client will add new application servers to the load and monitor for any issues. (8) Pending positive results, old application servers can be retired. In the event of a failure, tickets should be logged with support noting their possible relation to the migration. If you have any further questions, please let me know. Regards, Cary -- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Cary.Smith at desire2learn.com Wed Jan 2 14:31:35 2013 From: Cary.Smith at desire2learn.com (Cary Smith) Date: Wed, 2 Jan 2013 15:31:35 -0500 Subject: [D2l-alert] App Server Upgrade In-Reply-To: References: Message-ID: All, I received a followup message from D2L Services Team that the App Server upgrade should not cause any downtime unless you're using Shibboleth SSO. If so, it's only expected to be a 10 minute downtime for this upgrade. Regards, Cary From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Wednesday, January 02, 2013 1:27 PM To: d2l-alert Subject: [D2l-alert] App Server Upgrade Hello Everyone, I hope everyone had a wonderful holiday. Cary sent me the following information on the upgrade procedure for the new app servers. Based on this information it will have minimal impact doing the App server upgrade. I propose we establish a time to perform the upgrade on the test app server as soon as possible then schedule an 7am (Tues.-Fri.) cutover on the production app servers. I am fine with test and prod being on different levels for this upgrade since we are not modifying the application per se just the underlying OS. Please provide your input on this proposed upgrade and possible dates for both test and prod. Thanks Frank Hi Frank, I hope this message finds you doing well and you had a great holiday break. Below you'll find an explanation of the App Server upgrade process and expected downtime. Please let me know what questions come from this. We have a standard formula for conversion projects. We estimate 6 hours for the first app server and 4 hours per app after. So, 6 for 1 app, 10 for 2, 14 for 3, 18 for 4, etc. The work is laid out as such: (1) Client creates a blank application server with the necessary hardware. (2) D2L performs server prep and verification. (3) D2L performs application server migration. (4) Client clones the application server using a method of their choosing. (5) D2L will update the configuration of the new clones. (6) D2L will verify the configuration of the application and ensure functionality where possible. (7) Client will add new application servers to the load and monitor for any issues. (8) Pending positive results, old application servers can be retired. In the event of a failure, tickets should be logged with support noting their possible relation to the migration. If you have any further questions, please let me know. Regards, Cary -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmeyer at rose.edu Wed Jan 2 14:45:35 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Wed, 2 Jan 2013 14:45:35 -0600 Subject: [D2l-alert] App Server Upgrade In-Reply-To: References: Message-ID: Anytime on or before 1/11/13 is fine on TEST. I would like to avoid any work on TEST or PROD the week of 1/14/13 if possible. How soon were you considering the work on TEST and PROD? Chris Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Cary Smith Sent: Wednesday, January 02, 2013 2:32 PM To: Frank Hedges; d2l-alert Subject: Re: [D2l-alert] App Server Upgrade All, I received a followup message from D2L Services Team that the App Server upgrade should not cause any downtime unless you're using Shibboleth SSO. If so, it's only expected to be a 10 minute downtime for this upgrade. Regards, Cary From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Wednesday, January 02, 2013 1:27 PM To: d2l-alert Subject: [D2l-alert] App Server Upgrade Hello Everyone, I hope everyone had a wonderful holiday. Cary sent me the following information on the upgrade procedure for the new app servers. Based on this information it will have minimal impact doing the App server upgrade. I propose we establish a time to perform the upgrade on the test app server as soon as possible then schedule an 7am (Tues.-Fri.) cutover on the production app servers. I am fine with test and prod being on different levels for this upgrade since we are not modifying the application per se just the underlying OS. Please provide your input on this proposed upgrade and possible dates for both test and prod. Thanks Frank Hi Frank, I hope this message finds you doing well and you had a great holiday break. Below you'll find an explanation of the App Server upgrade process and expected downtime. Please let me know what questions come from this. We have a standard formula for conversion projects. We estimate 6 hours for the first app server and 4 hours per app after. So, 6 for 1 app, 10 for 2, 14 for 3, 18 for 4, etc. The work is laid out as such: (1) Client creates a blank application server with the necessary hardware. (2) D2L performs server prep and verification. (3) D2L performs application server migration. (4) Client clones the application server using a method of their choosing. (5) D2L will update the configuration of the new clones. (6) D2L will verify the configuration of the application and ensure functionality where possible. (7) Client will add new application servers to the load and monitor for any issues. (8) Pending positive results, old application servers can be retired. In the event of a failure, tickets should be logged with support noting their possible relation to the migration. If you have any further questions, please let me know. Regards, Cary -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Wed Jan 2 17:14:22 2013 From: frank at onenet.net (Frank Hedges) Date: Wed, 02 Jan 2013 17:14:22 -0600 Subject: [D2l-alert] This is a test In-Reply-To: References: Message-ID: I am assisting testing our list server after it was virtualized. Thanks --?Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Chris.McKenzie at Desire2Learn.com Wed Jan 9 07:37:46 2013 From: Chris.McKenzie at Desire2Learn.com (Chris McKenzie) Date: Wed, 9 Jan 2013 08:37:46 -0500 Subject: [D2l-alert] Inc00219671 - Server Access Message-ID: Hello, I will be logging onto your servers to look into the TurnItIn issues from Inc00219671. I will notify you when my investigation is finished and I have logged off. [cid:image001.gif at 01CDEE44.73F44EB0] Chris McKenzie Tier III Technical Support Analyst Desire2Learn Incorporated 1-519-772-0325 1-877-325-7778 Chris.McKenzie at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1015 bytes Desc: image001.gif URL: From cmeyer at rose.edu Mon Jan 21 10:27:28 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Mon, 21 Jan 2013 10:27:28 -0600 Subject: [D2l-alert] [Critical] - Performance fixes for versions 9.4.1 and 10.x In-Reply-To: <3B984B5E71006749B9E9D100A5312E3198B45EBF42@D2LMAIL.desire2learn.d2l> References: <3B984B5E71006749B9E9D100A5312E3198B45EBF42@D2LMAIL.desire2learn.d2l> Message-ID: Should we decide that we need this patch, how much downtime would its application require? Our PROD environment is on 10.0 SP5. According to the information you provided below, we would need to apply through SP7 before the patch is applied. Thank you. Chris Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, January 21, 2013 10:09 AM Subject: [Critical] - Performance fixes for versions 9.4.1 and 10.x To Desire2Learn Self-hosted clients We would like to inform you of a recent issue we have discovered, covering the 9.4.1, 10.X series of Desire2Learn, which may result in diminished performance for your students, faculty and users. The symptoms are as follows: * A gradual building of slowness in the application * Timeout errors when accessing database items like quizzes, grades etc... * The system will eventually become unusable. The issue is due to contention on internal component of SQL server (tempdb), and all indication is that the cause of delays in the database are related to the execution of too many queries running. This will cause the database to become unable to process transactions, making the application perform poorly. Desire2Learn recommends these updates, they have been tested and applied to a large percentage of clients in our datacentres with positive results. Please note the version compatibility below if you are not a compatible version it will require deployment of the necessary Service Packs. For additional details please refer to the Database Performance Monitoring guide on how to monitor and determine if you your environment is experiencing this issue. Version Compatibility * 9.4.1 SP12 * 10.0 SP 7 * 10.1 SP2 Please note, an incident will be created in the support portal on your behalf to manage the deployment of theses fixes. We will require your approval and scheduling details via the incident provided. Please also note these fixes will also be included in the January Service Pack Collection but are being made available early to assist environments encountering slowness. If you have questions please reply to this message. Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 7919 bytes Desc: image001.jpg URL: From cmeyer at rose.edu Tue Jan 22 13:30:43 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 22 Jan 2013 13:30:43 -0600 Subject: [D2l-alert] [Critical] - Performance fixes for versions 9.4.1 and 10.x In-Reply-To: <3B984B5E71006749B9E9D100A5312E3198B45EBF42@D2LMAIL.desire2learn.d2l> References: <3B984B5E71006749B9E9D100A5312E3198B45EBF42@D2LMAIL.desire2learn.d2l> Message-ID: I would like to schedule this service pack installation to fix another incident and to prepare to fix this security hole when possible. The other incident isn't critical, but it is very frustrating and will lead to trouble calls. It is incident #00216286 and fixes bug #97705 which prevents users from using the Messaging Alerts and the Update Alerts in the mini-bar even when a quiz has expired. Do you have any suggestions or comments? I still haven't heard back from D2L about how much downtime we should expect to upgrade from SP5 to SP7 and then apply this database fix (or upgrade to SP8 when it comes out). Chris Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, January 21, 2013 10:09 AM Subject: [Critical] - Performance fixes for versions 9.4.1 and 10.x To Desire2Learn Self-hosted clients We would like to inform you of a recent issue we have discovered, covering the 9.4.1, 10.X series of Desire2Learn, which may result in diminished performance for your students, faculty and users. The symptoms are as follows: * A gradual building of slowness in the application * Timeout errors when accessing database items like quizzes, grades etc... * The system will eventually become unusable. The issue is due to contention on internal component of SQL server (tempdb), and all indication is that the cause of delays in the database are related to the execution of too many queries running. This will cause the database to become unable to process transactions, making the application perform poorly. Desire2Learn recommends these updates, they have been tested and applied to a large percentage of clients in our datacentres with positive results. Please note the version compatibility below if you are not a compatible version it will require deployment of the necessary Service Packs. For additional details please refer to the Database Performance Monitoring guide on how to monitor and determine if you your environment is experiencing this issue. Version Compatibility * 9.4.1 SP12 * 10.0 SP 7 * 10.1 SP2 Please note, an incident will be created in the support portal on your behalf to manage the deployment of theses fixes. We will require your approval and scheduling details via the incident provided. Please also note these fixes will also be included in the January Service Pack Collection but are being made available early to assist environments encountering slowness. If you have questions please reply to this message. Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 7919 bytes Desc: image001.jpg URL: From karen.klein at swosu.edu Tue Jan 22 13:39:28 2013 From: karen.klein at swosu.edu (Klein, Karen) Date: Tue, 22 Jan 2013 13:39:28 -0600 Subject: [D2l-alert] [Critical] - Performance fixes for versions 9.4.1 and 10.x In-Reply-To: References: <3B984B5E71006749B9E9D100A5312E3198B45EBF42@D2LMAIL.desire2learn.d2l> Message-ID: <9723E06EBF426D4BAE7CE828F26FA1466EA22B04AA@MBX.admin.swosu.edu> I guess I don't mind if downtime is minimal, the installation can be scheduled to start at 7:00, and we have enough time to give our users advance notice. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Tuesday, January 22, 2013 1:31 PM To: d2l-alert Cc: customerservice at Desire2Learn.com Subject: Re: [D2l-alert] [Critical] - Performance fixes for versions 9.4.1 and 10.x I would like to schedule this service pack installation to fix another incident and to prepare to fix this security hole when possible. The other incident isn't critical, but it is very frustrating and will lead to trouble calls. It is incident #00216286 and fixes bug #97705 which prevents users from using the Messaging Alerts and the Update Alerts in the mini-bar even when a quiz has expired. Do you have any suggestions or comments? I still haven't heard back from D2L about how much downtime we should expect to upgrade from SP5 to SP7 and then apply this database fix (or upgrade to SP8 when it comes out). Chris Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, January 21, 2013 10:09 AM Subject: [Critical] - Performance fixes for versions 9.4.1 and 10.x To Desire2Learn Self-hosted clients We would like to inform you of a recent issue we have discovered, covering the 9.4.1, 10.X series of Desire2Learn, which may result in diminished performance for your students, faculty and users. The symptoms are as follows: * A gradual building of slowness in the application * Timeout errors when accessing database items like quizzes, grades etc... * The system will eventually become unusable. The issue is due to contention on internal component of SQL server (tempdb), and all indication is that the cause of delays in the database are related to the execution of too many queries running. This will cause the database to become unable to process transactions, making the application perform poorly. Desire2Learn recommends these updates, they have been tested and applied to a large percentage of clients in our datacentres with positive results. Please note the version compatibility below if you are not a compatible version it will require deployment of the necessary Service Packs. For additional details please refer to the Database Performance Monitoring guide on how to monitor and determine if you your environment is experiencing this issue. Version Compatibility * 9.4.1 SP12 * 10.0 SP 7 * 10.1 SP2 Please note, an incident will be created in the support portal on your behalf to manage the deployment of theses fixes. We will require your approval and scheduling details via the incident provided. Please also note these fixes will also be included in the January Service Pack Collection but are being made available early to assist environments encountering slowness. If you have questions please reply to this message. Desire2Learn Customer Service & Support [cid:image001.jpg at 01CDF8A5.E58392F0] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 7919 bytes Desc: image001.jpg URL: From cmeyer at rose.edu Tue Jan 22 14:09:37 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 22 Jan 2013 14:09:37 -0600 Subject: [D2l-alert] FW: [Critical] - Performance fixes for versions 9.4.1 and 10.x Message-ID: In light of the expectation that this will not require downtime, may I have your approval to have this deployed as soon as possible? A couple of the bug fixes in SP6 and SP7, may hopefully, address our Turnitin woes. Thanks. Chris Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Tuesday, January 22, 2013 1:45 PM To: Meyer, Chris J. Subject: RE: [Critical] - Performance fixes for versions 9.4.1 and 10.x Hi Chris, sorry I thought I had replied. There is not any downtime expected for Service pack or hotfix deployments. Christine From: Meyer, Chris J. [mailto:cmeyer at rose.edu] Sent: Tuesday, January 22, 2013 2:31 PM To: d2l-alert Cc: D2L Customer Service Subject: RE: [Critical] - Performance fixes for versions 9.4.1 and 10.x I would like to schedule this service pack installation to fix another incident and to prepare to fix this security hole when possible. The other incident isn't critical, but it is very frustrating and will lead to trouble calls. It is incident #00216286 and fixes bug #97705 which prevents users from using the Messaging Alerts and the Update Alerts in the mini-bar even when a quiz has expired. Do you have any suggestions or comments? I still haven't heard back from D2L about how much downtime we should expect to upgrade from SP5 to SP7 and then apply this database fix (or upgrade to SP8 when it comes out). Chris Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, January 21, 2013 10:09 AM Subject: [Critical] - Performance fixes for versions 9.4.1 and 10.x To Desire2Learn Self-hosted clients We would like to inform you of a recent issue we have discovered, covering the 9.4.1, 10.X series of Desire2Learn, which may result in diminished performance for your students, faculty and users. The symptoms are as follows: * A gradual building of slowness in the application * Timeout errors when accessing database items like quizzes, grades etc... * The system will eventually become unusable. The issue is due to contention on internal component of SQL server (tempdb), and all indication is that the cause of delays in the database are related to the execution of too many queries running. This will cause the database to become unable to process transactions, making the application perform poorly. Desire2Learn recommends these updates, they have been tested and applied to a large percentage of clients in our datacentres with positive results. Please note the version compatibility below if you are not a compatible version it will require deployment of the necessary Service Packs. For additional details please refer to the Database Performance Monitoring guide on how to monitor and determine if you your environment is experiencing this issue. Version Compatibility * 9.4.1 SP12 * 10.0 SP 7 * 10.1 SP2 Please note, an incident will be created in the support portal on your behalf to manage the deployment of theses fixes. We will require your approval and scheduling details via the incident provided. Please also note these fixes will also be included in the January Service Pack Collection but are being made available early to assist environments encountering slowness. If you have questions please reply to this message. Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 7919 bytes Desc: image001.jpg URL: From cmeyer at rose.edu Tue Jan 22 15:31:07 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 22 Jan 2013 15:31:07 -0600 Subject: [D2l-alert] [Critical] - Performance fixes for versions 9.4.1 and 10.x In-Reply-To: <3B984B5E71006749B9E9D100A5312E3198B4696DBD@D2LMAIL.desire2learn.d2l> References: <3B984B5E71006749B9E9D100A5312E3198B45EBF42@D2LMAIL.desire2learn.d2l> <3B984B5E71006749B9E9D100A5312E3198B4696DBD@D2LMAIL.desire2learn.d2l> Message-ID: I checked with the other schools sharing our server and have approval to proceed. We would like SP7 and this fix to be applied immediately to our PROD environment. Do I need to ask through the Helpdesk? Our TEST is on 10.1 so we are out of synch with PROD. Thanks. Chris Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Tuesday, January 22, 2013 1:45 PM To: Meyer, Chris J. Subject: RE: [Critical] - Performance fixes for versions 9.4.1 and 10.x Hi Chris, sorry I thought I had replied. There is not any downtime expected for Service pack or hotfix deployments. Christine From: Meyer, Chris J. [mailto:cmeyer at rose.edu] Sent: Tuesday, January 22, 2013 2:31 PM To: d2l-alert Cc: D2L Customer Service Subject: RE: [Critical] - Performance fixes for versions 9.4.1 and 10.x I would like to schedule this service pack installation to fix another incident and to prepare to fix this security hole when possible. The other incident isn't critical, but it is very frustrating and will lead to trouble calls. It is incident #00216286 and fixes bug #97705 which prevents users from using the Messaging Alerts and the Update Alerts in the mini-bar even when a quiz has expired. Do you have any suggestions or comments? I still haven't heard back from D2L about how much downtime we should expect to upgrade from SP5 to SP7 and then apply this database fix (or upgrade to SP8 when it comes out). Chris Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, January 21, 2013 10:09 AM Subject: [Critical] - Performance fixes for versions 9.4.1 and 10.x To Desire2Learn Self-hosted clients We would like to inform you of a recent issue we have discovered, covering the 9.4.1, 10.X series of Desire2Learn, which may result in diminished performance for your students, faculty and users. The symptoms are as follows: * A gradual building of slowness in the application * Timeout errors when accessing database items like quizzes, grades etc... * The system will eventually become unusable. The issue is due to contention on internal component of SQL server (tempdb), and all indication is that the cause of delays in the database are related to the execution of too many queries running. This will cause the database to become unable to process transactions, making the application perform poorly. Desire2Learn recommends these updates, they have been tested and applied to a large percentage of clients in our datacentres with positive results. Please note the version compatibility below if you are not a compatible version it will require deployment of the necessary Service Packs. For additional details please refer to the Database Performance Monitoring guide on how to monitor and determine if you your environment is experiencing this issue. Version Compatibility * 9.4.1 SP12 * 10.0 SP 7 * 10.1 SP2 Please note, an incident will be created in the support portal on your behalf to manage the deployment of theses fixes. We will require your approval and scheduling details via the incident provided. Please also note these fixes will also be included in the January Service Pack Collection but are being made available early to assist environments encountering slowness. If you have questions please reply to this message. Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 7919 bytes Desc: image001.jpg URL: From Balamurugan.Balasubramanian at Desire2Learn.com Wed Jan 23 08:26:00 2013 From: Balamurugan.Balasubramanian at Desire2Learn.com (Balamurugan Balasubramanian) Date: Wed, 23 Jan 2013 09:26:00 -0500 Subject: [D2l-alert] INC - Server Access Message-ID: Hello, I will be logging into your database environment to investigate the Turn It In issue reported in Service Desk incident INC00223989. I will notify you as soon as I have logged off. Thanks. Regards, Balamurugan Balasubramanian Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Balamurugan.Balasubramanian at Desire2Learn.com Wed Jan 23 10:00:16 2013 From: Balamurugan.Balasubramanian at Desire2Learn.com (Balamurugan Balasubramanian) Date: Wed, 23 Jan 2013 11:00:16 -0500 Subject: [D2l-alert] INC - Server Access In-Reply-To: <7D82E0459C932B4385D3FB590CA088F43A6F090CAA@D2LMAIL.desire2learn.d2l> References: <7D82E0459C932B4385D3FB590CA088F43A6F090CAA@D2LMAIL.desire2learn.d2l> Message-ID: Hello, I've now logged off from your database server. Thanks. Regards, Balamurugan Balasubramanian Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated From: Balamurugan Balasubramanian Sent: Wednesday, January 23, 2013 9:26 AM To: 'd2l-alert at lists.onenet.net' Cc: D2LSupport T3 Subject: INC - Server Access Hello, I will be logging into your database environment to investigate the Turn It In issue reported in Service Desk incident INC00223989. I will notify you as soon as I have logged off. Thanks. Regards, Balamurugan Balasubramanian Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Wed Jan 23 13:18:15 2013 From: frank at onenet.net (Frank Hedges) Date: Wed, 23 Jan 2013 13:18:15 -0600 Subject: [D2l-alert] Certificate Renewal In-Reply-To: References: Message-ID: We have the new certificates for Rose and SWOSU staged on the load balancer. Will it be acceptable to take a brief 5 to 10 second?outage tomorrow morning at 7:30am to activate the new certificates? -- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From barichard at okcu.edu Wed Jan 23 13:20:02 2013 From: barichard at okcu.edu (Richard, Beth A) Date: Wed, 23 Jan 2013 13:20:02 -0600 Subject: [D2l-alert] Certificate Renewal In-Reply-To: References: Message-ID: <62CF6C9F10C1D44DA44CCC3EE395B53F1264F50364@N5AA20.okcu.edu> I'm okay with it. Beth Richard Instructional Technologist Oklahoma City University 2501 N Blackwelder Ave Oklahoma City, Oklahoma 73106 Office: 405-208-5584 Cell: 405-206-5745 From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Wednesday, January 23, 2013 1:18 PM To: d2l-alert Subject: [D2l-alert] Certificate Renewal We have the new certificates for Rose and SWOSU staged on the load balancer. Will it be acceptable to take a brief 5 to 10 second outage tomorrow morning at 7:30am to activate the new certificates? -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Andrew.Alkema at Desire2Learn.com Wed Jan 23 14:23:50 2013 From: Andrew.Alkema at Desire2Learn.com (Andrew Alkema) Date: Wed, 23 Jan 2013 15:23:50 -0500 Subject: [D2l-alert] Service pack Message-ID: Hi I'm going to log on to your prod environment to apply service pack 7, as planned in INC00225128. Thanks, Andrew [cid:image001.png at 01CDF97D.A59FE480] Andrew Alkema Deployment Specialist Desire2Learn Incorporated Andrew.Alkema at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: From Andrew.Alkema at Desire2Learn.com Wed Jan 23 15:07:38 2013 From: Andrew.Alkema at Desire2Learn.com (Andrew Alkema) Date: Wed, 23 Jan 2013 16:07:38 -0500 Subject: [D2l-alert] Service pack Message-ID: Hi The service pack install was successful and I have logged off. Thanks, Andrew [cid:image001.png at 01CDF983.C3B98600] Andrew Alkema Deployment Specialist Desire2Learn Incorporated Andrew.Alkema at Desire2Learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: From cmeyer at rose.edu Wed Jan 23 15:12:59 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Wed, 23 Jan 2013 15:12:59 -0600 Subject: [D2l-alert] Certificate Renewal References: Message-ID: Frank, Are you proceeding with this activation of the SSL certs tomorrow, the 24th, at 7:30am? Thanks. Chris ******************************* Chris Meyer Dean, Learning Resources Center Rose State College Voice: 405-733-7913 Fax: 405-733-7567 URL: http://www.rose.edu/dl/ -----Original Message----- From: d2l-alert-bounces at lists.onenet.net on behalf of Frank Hedges Sent: Wed 1/23/2013 1:18 PM To: d2l-alert Subject: [D2l-alert] Certificate Renewal We have the new certificates for Rose and SWOSU staged on the load balancer. Will it be acceptable to take a brief 5 to 10 second?outage tomorrow morning at 7:30am to activate the new certificates? -- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From brian at onenet.net Wed Jan 23 17:40:13 2013 From: brian at onenet.net (Brian Burkhart) Date: Wed, 23 Jan 2013 17:40:13 -0600 Subject: [D2l-alert] Certificate Renewal In-Reply-To: References: Message-ID: <510074DD.4070305@onenet.net> Yes, that is the current plan. If we hear otherwise before 7:30, we can postpone. On 1/23/13 3:12 PM, Meyer, Chris J. wrote: > Frank, > > Are you proceeding with this activation of the SSL certs tomorrow, the > 24th, at 7:30am? Thanks. > > Chris > > ******************************* > Chris Meyer > Dean, Learning Resources Center > Rose State College > Voice: 405-733-7913 > Fax: 405-733-7567 > URL: http://www.rose.edu/dl/ > > > > -----Original Message----- > From: d2l-alert-bounces at lists.onenet.net on behalf of Frank Hedges > Sent: Wed 1/23/2013 1:18 PM > To: d2l-alert > Subject: [D2l-alert] Certificate Renewal > > We have the new certificates for Rose and SWOSU staged on the load > balancer. Will it be acceptable to take a brief 5 to 10 second outage > tomorrow morning at 7:30am to activate the new certificates? -- > > > > > Frank Hedges - Systems Engineer > OneNet/Oklahoma State Regents for Higher Education > frank at onenet.net - Ph: 405-225-9183 > > > > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > -- Brian Burkhart - Asst. Dir. Network Systems OneNet/Oklahoma State Regents for Higher Education brian at OneNet.net - 405-225-9444 -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 308 bytes Desc: OpenPGP digital signature URL: From frank at onenet.net Thu Jan 24 06:55:21 2013 From: frank at onenet.net (Frank Hedges) Date: Thu, 24 Jan 2013 06:55:21 -0600 Subject: [D2l-alert] Certificate Renewal In-Reply-To: References: Message-ID: We will be renewing the Rose and SWOSU certificates at 7:30am this morning. Expected downtime is 5 to 10 seconds. -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From brian at onenet.net Thu Jan 24 07:33:54 2013 From: brian at onenet.net (Brian Burkhart) Date: Thu, 24 Jan 2013 07:33:54 -0600 Subject: [D2l-alert] Certificate Renewal In-Reply-To: References: Message-ID: <51013842.3030806@onenet.net> The certificate update went smoothly. Downtime was about 5 seconds. Let us know if you see any issues. Thanks. On 1/24/13 6:55 AM, Frank Hedges wrote: > We will be renewing the Rose and SWOSU certificates at 7:30am this > morning. Expected downtime is 5 to 10 seconds. > > -- > > > > Frank Hedges - Systems Engineer > OneNet/Oklahoma State Regents for Higher Education > frank at onenet.net - Ph: 405-225-9183 > > > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > -- Brian Burkhart - Asst. Dir. Network Systems OneNet/Oklahoma State Regents for Higher Education brian at OneNet.net - 405-225-9444 -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 308 bytes Desc: OpenPGP digital signature URL: From barichard at okcu.edu Thu Jan 24 13:58:41 2013 From: barichard at okcu.edu (Richard, Beth A) Date: Thu, 24 Jan 2013 13:58:41 -0600 Subject: [D2l-alert] Important update from OCU Message-ID: <62CF6C9F10C1D44DA44CCC3EE395B53F1264F50372@N5AA20.okcu.edu> HI everyone! I just wanted to inform everyone that I will be leaving OCU for another position. My last day will be February 1st. In the future until my position is filled, I wanted to make sure you all had the appropriate contacts for Desire2Learn issues and that these folks are a part of the OneNet list server: jtyner at okcu.edu -Jessica Tyner ghunt at okcu.edu - Gerry Hunt trust at okcu.edu -Todd Rust If there is anything you need form me before I leave, please let me know! Beth Richard Instructional Technologist Oklahoma City University 2501 N Blackwelder Ave Oklahoma City, Oklahoma 73106 Office: 405-208-5584 Cell: 405-206-5745 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Lavniet.Dhillon at Desire2Learn.com Mon Jan 28 13:18:04 2013 From: Lavniet.Dhillon at Desire2Learn.com (Lavniet Dhillon) Date: Mon, 28 Jan 2013 14:18:04 -0500 Subject: [D2l-alert] INC00222876- Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E3198B5C63FF1@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your production environment to investigate missing grades issue reported in Service Desk incident INC00222876 . I will notify you as soon as I have logged off. Regards, Lavniet Dhillon Tier 2 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Lavniet.Dhillon at Desire2Learn.com Mon Jan 28 14:41:55 2013 From: Lavniet.Dhillon at Desire2Learn.com (Lavniet Dhillon) Date: Mon, 28 Jan 2013 15:41:55 -0500 Subject: [D2l-alert] INC00222876- Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D9A810E4B5E@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D9A810E4B5E@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E3198B5C641DA@D2LMAIL.desire2learn.d2l> Hello, I have logged off your servers and will be following up with an update in INC00222876 shortly. Regards, Lavniet Dhillon Tier 2 Technical Support Analyst Professional Services Desire2Learn Incorporated From: Lavniet Dhillon Sent: Monday, January 28, 2013 2:18 PM To: 'd2l-alert at lists.onenet.net' Cc: D2LSupport T3 Subject: INC00222876- Server Access Hello, I will be logging into your production environment to investigate missing grades issue reported in Service Desk incident INC00222876 . I will notify you as soon as I have logged off. Regards, Lavniet Dhillon Tier 2 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Katherine.Agas at Desire2Learn.com Tue Jan 29 17:50:42 2013 From: Katherine.Agas at Desire2Learn.com (Katherine Agas) Date: Tue, 29 Jan 2013 18:50:42 -0500 Subject: [D2l-alert] INC00217764 - Server Access Message-ID: Hello, I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00217764. I will notify you as soon as I have logged off. Katherine Agas Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Katherine.Agas at Desire2Learn.com Tue Jan 29 18:13:04 2013 From: Katherine.Agas at Desire2Learn.com (Katherine Agas) Date: Tue, 29 Jan 2013 19:13:04 -0500 Subject: [D2l-alert] INC00217764 - Server Access In-Reply-To: References: Message-ID: Hello, I have logged off your servers and will be following up with an update in INC00217764 shortly. Katherine Agas Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated From: Katherine Agas Sent: Wednesday, January 30, 2013 10:51 AM To: d2l-alert at lists.onenet.net Cc: D2LSupport T3 Subject: INC00217764 - Server Access Hello, I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00217764. I will notify you as soon as I have logged off. Katherine Agas Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: