From Elaine.Wood at Desire2Learn.com Fri Mar 1 06:06:36 2013 From: Elaine.Wood at Desire2Learn.com (Elaine Wood) Date: Fri, 1 Mar 2013 07:06:36 -0500 Subject: [D2l-alert] INC00229483 - Server Access Message-ID: <3B984B5E71006749B9E9D100A5312E31997600AB63@D2LMAIL.desire2learn.d2l> Hello, I will be logging into your production environment to investigate email notifications as reported in Service Desk incident INC00229483. I will notify you as soon as I have logged off. Elaine Wood Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Elaine.Wood at Desire2Learn.com Fri Mar 1 06:30:10 2013 From: Elaine.Wood at Desire2Learn.com (Elaine Wood) Date: Fri, 1 Mar 2013 07:30:10 -0500 Subject: [D2l-alert] INC00229483 - Server Access In-Reply-To: <3FD7714A7A891C479BEF51E3F283D14D9A8138B0C8@D2LMAIL.desire2learn.d2l> References: <3FD7714A7A891C479BEF51E3F283D14D9A8138B0C8@D2LMAIL.desire2learn.d2l> Message-ID: <3B984B5E71006749B9E9D100A5312E31997600AB65@D2LMAIL.desire2learn.d2l> Hello I have now logged off your servers. Thank you. From: Elaine Wood Sent: Friday, March 01, 2013 7:07 AM To: 'd2l-alert at lists.onenet.net' Cc: Jon Neill Subject: INC00229483 - Server Access Hello, I will be logging into your production environment to investigate email notifications as reported in Service Desk incident INC00229483. I will notify you as soon as I have logged off. Elaine Wood Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Katherine.Agas at Desire2Learn.com Tue Mar 5 20:27:11 2013 From: Katherine.Agas at Desire2Learn.com (Katherine Agas) Date: Tue, 5 Mar 2013 21:27:11 -0500 Subject: [D2l-alert] INC00234806 - Server Access Message-ID: Hello, I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00234806. I will notify you as soon as I have logged off. Katherine Agas Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Katherine.Agas at Desire2Learn.com Tue Mar 5 20:46:51 2013 From: Katherine.Agas at Desire2Learn.com (Katherine Agas) Date: Tue, 5 Mar 2013 21:46:51 -0500 Subject: [D2l-alert] INC00234806 - Server Access In-Reply-To: <7D82E0459C932B4385D3FB590CA088F43A29716413@D2LMAIL.desire2learn.d2l> References: <7D82E0459C932B4385D3FB590CA088F43A29716413@D2LMAIL.desire2learn.d2l> Message-ID: Hi, I have logged off your servers and will be following up with an update in INC00234806 shortly. Thanks, Katherine Agas Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated From: Katherine Agas Sent: Wednesday, March 06, 2013 1:27 PM To: d2l-alert at lists.onenet.net Cc: D2LSupport T3 Subject: INC00234806 - Server Access Hello, I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00234806. I will notify you as soon as I have logged off. Katherine Agas Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Katherine.Agas at Desire2Learn.com Thu Mar 7 20:52:56 2013 From: Katherine.Agas at Desire2Learn.com (Katherine Agas) Date: Thu, 7 Mar 2013 21:52:56 -0500 Subject: [D2l-alert] INC00235239 - Server Access Message-ID: Hello, I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00235239. I will notify you as soon as I have logged off. Katherine Agas Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Katherine.Agas at Desire2Learn.com Thu Mar 7 22:02:12 2013 From: Katherine.Agas at Desire2Learn.com (Katherine Agas) Date: Thu, 7 Mar 2013 23:02:12 -0500 Subject: [D2l-alert] INC00235239 - Server Access In-Reply-To: <7D82E0459C932B4385D3FB590CA088F43A29716427@D2LMAIL.desire2learn.d2l> References: <7D82E0459C932B4385D3FB590CA088F43A29716427@D2LMAIL.desire2learn.d2l> Message-ID: Hi, I have logged off your servers and will be following up with an update in INC00235239 shortly. Thanks! Katherine Agas Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated From: Katherine Agas Sent: Friday, March 08, 2013 1:53 PM To: d2l-alert at lists.onenet.net Cc: D2LSupport T3 Subject: INC00235239 - Server Access Hello, I will be logging into your production environment to investigate turnitin issues reported in Service Desk incident INC00235239. I will notify you as soon as I have logged off. Katherine Agas Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Rob.Cornwall at Desire2Learn.com Tue Mar 19 08:44:10 2013 From: Rob.Cornwall at Desire2Learn.com (Rob Cornwall) Date: Tue, 19 Mar 2013 09:44:10 -0400 Subject: [D2l-alert] INC00219671 - Server Access Message-ID: Hello, I will be logging into the environments listed below to resolve the issue reported in Service Desk incident INC00219671. I'll be fixing the errors with the 'stuck in progress' assignments that are not going through to TurnItIn. I will notify you as soon as I have logged off. d2l.rose.edu ocuonline.okcu.edu learn.swosu.edu Regards, [cid:image001.gif at 01CE2486.0858AD90] Rob Cornwall Tier III Technical Support Analyst Desire2Learn Incorporated 1-519-772-0325 Rob.Cornwall at Desire2Learn.com www.Desire2Learn.com [cid:image004.png at 01CE2486.4E8045D0] Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today! -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1636 bytes Desc: image001.gif URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 3773 bytes Desc: image004.png URL: From cmeyer at rose.edu Tue Mar 19 09:22:58 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 19 Mar 2013 09:22:58 -0500 Subject: [D2l-alert] Internal Server Error Message-ID: As of about 9:20 AM, I am getting an internal server error when trying to access D2L. Is anyone else having a problem? Frank, would you please check? Thanks. Chris Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: cmeyer at rose.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From Rob.Cornwall at Desire2Learn.com Tue Mar 19 09:50:42 2013 From: Rob.Cornwall at Desire2Learn.com (Rob Cornwall) Date: Tue, 19 Mar 2013 10:50:42 -0400 Subject: [D2l-alert] INC00219671 - Server Access In-Reply-To: <7D82E0459C932B4385D3FB590CA088F43AC4F80EC8@D2LMAIL.desire2learn.d2l> References: <7D82E0459C932B4385D3FB590CA088F43AC4F80EC8@D2LMAIL.desire2learn.d2l> Message-ID: I have logged off your environment, and will be updating the incident details momentarily. Regards, [cid:image001.gif at 01CE248F.9A0F2490] Rob Cornwall Tier III Technical Support Analyst Desire2Learn Incorporated 1-519-772-0325 Rob.Cornwall at Desire2Learn.com www.Desire2Learn.com [cid:image002.png at 01CE248F.9A0F2490] Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today! [cid:image003.png at 01CE248F.9A0F2490] From: Rob Cornwall Sent: Tuesday, March 19, 2013 9:44 AM To: Jon Neill; 'd2l-alert at lists.onenet.net' Cc: D2LSupport T3 Subject: INC00219671 - Server Access Hello, I will be logging into the environments listed below to resolve the issue reported in Service Desk incident INC00219671. I'll be fixing the errors with the 'stuck in progress' assignments that are not going through to TurnItIn. I will notify you as soon as I have logged off. d2l.rose.edu ocuonline.okcu.edu learn.swosu.edu Regards, [cid:image001.gif at 01CE248F.9A0F2490] Rob Cornwall Tier III Technical Support Analyst Desire2Learn Incorporated 1-519-772-0325 Rob.Cornwall at Desire2Learn.com www.Desire2Learn.com [cid:image004.png at 01CE248F.9A0F2490] Desire2Learn's Global Users' Conference Boston, Massachusetts * July 15-17, 2013 Hands-on training, compelling speakers. Register today! -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1636 bytes Desc: image001.gif URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 3777 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 5990 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 3773 bytes Desc: image004.png URL: From frank at onenet.net Tue Mar 19 10:07:09 2013 From: frank at onenet.net (Frank Hedges) Date: Tue, 19 Mar 2013 10:07:09 -0500 Subject: [D2l-alert] Internal Server Error In-Reply-To: References: Message-ID: Chris all services are running and I checked each app server?independently?and no issues. I know D2L logged in at 8:44am working on the following: ? I will be logging into the environments listed below to resolve the issue reported in Service Desk incident INC00219671.?I?ll be fixing the errors with the ?stuck in progress? assignments that are not going through to TurnItIn. I will notify you as soon as I have logged off. d2l.rose.edu ocuonline.okcu.edu learn.swosu.edu D2L may have restarted some of the sub services. I still don't have visibility when those sub services are stopped or restarted. I will check with the D2L engineer to determine if that was the case and let you know. Thanks Frank On 03/19/13, "Meyer, Chris J." wrote: > > > > > > > As of about 9:20 AM, I am getting an internal server error when trying to access D2L. Is anyone else having a problem? Frank, would you please check? Thanks. > > > > Chris > > > > Chris Meyer | Dean, Learning Resources Center | Rose State College | www.rose.edu > 6420 S.E. 15th St. | Midwest City, OK 73110-2799 | v: 405.733.7913 | f: 405.733.7567 | e: frank at onenet.net cmeyer at rose.edu > > > > > > > -- Frank?Hedges?- Systems Engineer OneNet/Oklahoma State Regents for Higher Education -------------- next part -------------- An HTML attachment was scrubbed... URL: