From cmeyer at rose.edu Mon Nov 4 07:45:03 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Mon, 4 Nov 2013 13:45:03 +0000 Subject: [D2l-alert] Determine date for D2L OS Upgrade In-Reply-To: References: <2CC4315EE994A140B7831380C5EA7D1C25343F09@MAILBOX.admin.swosu.edu> Message-ID: Was this maintenance item, upgrading the D2L PROD server OS, performed this last weekend or do we have a future date determined? Thanks. Chris From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Thursday, October 31, 2013 12:51 PM To: Klein, Karen; Frank Hedges Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] Determine date for D2L OS Upgrade I would say Sunday 5 PM to 7 PM (1st choice) or Friday 3 PM to 4 PM (2nd choice). Please let us know as soon as possible so we can post an announcement. Thanks. Chris From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Klein, Karen Sent: Thursday, October 31, 2013 12:47 PM To: Frank Hedges Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] Determine date for D2L OS Upgrade Oops! Didn't see you were wanting two options... Friday at 4:00 would be my second choice, with my first choice being any hour on Sunday 5:00-Midnight. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Thursday, October 31, 2013 11:26 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] Determine date for D2L OS Upgrade I need your input as soon as possible to determine a date to perform the OS upgrade on D2L production App servers in preparation for the upcoming D2L upgrade on January 6, 2014 to version 10.2. The OS upgrade will require one hour of downtime. D2L can begin performing the upgrade at the following times: Sunday 5:00pm to Midnight, Monday thru Thursday 8:00am to Midnight, Friday 8:00am to 4:00pm. Please respond back with a least two times it will work for your campus. Thansk -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Tue Nov 5 09:05:52 2013 From: frank at onenet.net (Frank Hedges) Date: Tue, 5 Nov 2013 09:05:52 -0600 Subject: [D2l-alert] Date for D2L OS Upgrade Message-ID: D2L has confirmed they can perform the OS upgrade on Nov. 24 beginning at 5:00PM CST. Please let me know if this is acceptable for everyone. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From karen.klein at swosu.edu Tue Nov 5 09:08:12 2013 From: karen.klein at swosu.edu (Klein, Karen) Date: Tue, 5 Nov 2013 15:08:12 +0000 Subject: [D2l-alert] Date for D2L OS Upgrade In-Reply-To: References: Message-ID: <2CC4315EE994A140B7831380C5EA7D1C25347D1E@MAILBOX.admin.swosu.edu> That'll be fine for SWOSU. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Tuesday, November 05, 2013 9:06 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] Date for D2L OS Upgrade D2L has confirmed they can perform the OS upgrade on Nov. 24 beginning at 5:00PM CST. Please let me know if this is acceptable for everyone. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmeyer at rose.edu Tue Nov 5 09:15:09 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 5 Nov 2013 15:15:09 +0000 Subject: [D2l-alert] Date for D2L OS Upgrade In-Reply-To: References: Message-ID: This is fine with us at Rose. Thank you. Chris From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Tuesday, November 05, 2013 9:06 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] Date for D2L OS Upgrade D2L has confirmed they can perform the OS upgrade on Nov. 24 beginning at 5:00PM CST. Please let me know if this is acceptable for everyone. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From almiller at okcu.edu Tue Nov 5 10:56:06 2013 From: almiller at okcu.edu (Miller, Amanda L) Date: Tue, 5 Nov 2013 16:56:06 +0000 Subject: [D2l-alert] Date for D2L OS Upgrade In-Reply-To: References: Message-ID: <033db59868ca43848d21235f32167669@BLUPR01MB067.prod.exchangelabs.com> It works for OCU. Thanks! Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Tuesday, November 05, 2013 9:06 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] Date for D2L OS Upgrade D2L has confirmed they can perform the OS upgrade on Nov. 24 beginning at 5:00PM CST. Please let me know if this is acceptable for everyone. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 4068 bytes Desc: image001.jpg URL: From hussain.baig at Desire2Learn.com Thu Nov 7 12:58:09 2013 From: hussain.baig at Desire2Learn.com (Hussain Baig) Date: Thu, 7 Nov 2013 18:58:09 +0000 Subject: [D2l-alert] Logging on to Test and Prod Message-ID: <91358F2E01189C4998ACF86C92CD38C53153FC93@KTVCAEX-MB-02.desire2learn.d2l> Hi, I am logging on to your test and prod environments to check the status of the 2008 server deployments. Please let me know if you have any questions or concerns. Regards, [D2L logo] Hussain Baig Senior Deployment Consultant Desire2Learn Incorporated 1-519-772-0325 x 459 www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: From cmeyer at rose.edu Tue Nov 12 08:58:13 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 12 Nov 2013 14:58:13 +0000 Subject: [D2l-alert] FW: Service Pack Collection is Now Released In-Reply-To: <0BFD524980FB714A94FE931B0D0B8015316C1916@KTVCAEX-MB-02.desire2learn.d2l> References: <0BFD524980FB714A94FE931B0D0B8015316C1916@KTVCAEX-MB-02.desire2learn.d2l> Message-ID: FYI... I have already spoken with Shelley Constant to upgrade to 10.3.0 SP1 on TEST. We will be comparing the latest version of D2L on our TEST site to the Canvas learning management system next spring. We will make a decision soon about whether we want to continue with the plan to upgrade PROD to 10.3.0 SP1 on January 6th. I would still like to move forward with the OS upgrade on the 11/24 so we don't prevent the upgrade possibility should we decide to proceed. Please contact me if you have questions or concerns. Thanks! Peace, Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, November 11, 2013 4:26 PM Subject: Service Pack Collection is Now Released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.3.0 SP1 Learning Suite 10.2.0 SP5 Learning Suite 10.1.0 SP13 Learning Suite 10.0.0 SP17 Documentation for released Service Packs is posted to the Desire2Learn Community. It can be found under Documentation > Under "Help Yourself", click the "Releases" tab, click the link for Service Pack Documentation. Actions: To request your Service pack installation, please login to https://helpdesk.desire2learn.com and select "Request a Service Pack". Clients on shared instances are not required to request their service pack. Thank you. [Description: Description: Description: D2L Logo-smaller] Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 7919 bytes Desc: image001.jpg URL: From dlindon at rose.edu Tue Nov 12 14:52:04 2013 From: dlindon at rose.edu (Lindon-Burgett, Dana J.) Date: Tue, 12 Nov 2013 20:52:04 +0000 Subject: [D2l-alert] D2L down ?? Message-ID: It appears that we are unable to connect to D2L at this time. This includes both on and off campus. Has anyone else reported a problem with access to D2L? Have there been any outages at OneNet that may be causing the issue? Thanks, Dana Dana J. Lindon-Burgett, Ph.D. | Director, Instructional Support and Online Learning Rose State College | p: 405.733.7433 | e: dlindon at rose.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: From almiller at okcu.edu Tue Nov 12 17:02:39 2013 From: almiller at okcu.edu (Miller, Amanda L) Date: Tue, 12 Nov 2013 23:02:39 +0000 Subject: [D2l-alert] D2L down ?? In-Reply-To: References: Message-ID: <4042d77220a042bda1c6392d24559f1e@BLUPR01MB067.prod.exchangelabs.com> We were unable to access D2L starting at approximately 3:00 (and did not receive this email until just a few minutes ago); however things now seem to be back up and running. Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Lindon-Burgett, Dana J. Sent: Tuesday, November 12, 2013 2:52 PM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] D2L down ?? Importance: High It appears that we are unable to connect to D2L at this time. This includes both on and off campus. Has anyone else reported a problem with access to D2L? Have there been any outages at OneNet that may be causing the issue? Thanks, Dana Dana J. Lindon-Burgett, Ph.D. | Director, Instructional Support and Online Learning Rose State College | p: 405.733.7433 | e: dlindon at rose.edu -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: image001.jpg URL: From brian at onenet.net Tue Nov 12 17:09:38 2013 From: brian at onenet.net (Brian Burkhart) Date: Tue, 12 Nov 2013 17:09:38 -0600 Subject: [D2l-alert] D2L down ?? In-Reply-To: <4042d77220a042bda1c6392d24559f1e@BLUPR01MB067.prod.exchangelabs.com> References: <4042d77220a042bda1c6392d24559f1e@BLUPR01MB067.prod.exchangelabs.com> Message-ID: This issue was at the OneNet OKC datacenter and was resolved shortly before 5PM. The outage actually started about 2:22 PM this afternoon. I do not have a good RFO at this time. I'm very sorry for the trouble. Things should be back to normal now. On Tue, Nov 12, 2013 at 5:02 PM, Miller, Amanda L wrote: > We were unable to access D2L starting at approximately 3:00 (and did not > receive this email until just a few minutes ago); however things now seem > to be back up and running. > > > > *Amanda (Miller) Dills* > > *Instructional Technologist* > Center for Excellence in Teaching & Learning > > Oklahoma City University > 2501 N. Blackwelder Ave. > Oklahoma City , OK 73106 > > 405-208-5584 > > almiller at okcu.edu > > > > [image: smaller_CETL-horizontal logo] > > > > *From:* d2l-alert-bounces at lists.onenet.net [mailto: > d2l-alert-bounces at lists.onenet.net] *On Behalf Of *Lindon-Burgett, Dana J. > *Sent:* Tuesday, November 12, 2013 2:52 PM > *To:* d2l-alert at lists.onenet.net > *Subject:* [D2l-alert] D2L down ?? > *Importance:* High > > > > It appears that we are unable to connect to D2L at this time. This > includes both on and off campus. > > > > Has anyone else reported a problem with access to D2L? > > > > Have there been any outages at OneNet that may be causing the issue? > > > > Thanks, > > Dana > > > > *Dana J. Lindon-Burgett, Ph.D.* | Director, Instructional Support and > Online Learning > Rose State College | p: 405.733.7433 | e: dlindon at rose.edu > > > > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > -- Brian Burkhart Asst. Dir. Network Systems Oklahoma State Regents for Higher Education/OneNet Office: 405-225-9408; Toll-Free: 888-5-OneNet -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: not available URL: From cmeyer at rose.edu Tue Nov 19 09:31:00 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 19 Nov 2013 15:31:00 +0000 Subject: [D2l-alert] [Onenetnews] [OneNet] 'OKC Data Center Maintenance' In-Reply-To: References: Message-ID: Frank, Will this maintenance from 12AM - 4AM affect access to our D2L server? We planned to have the OS upgrade later that evening at 5PM. Is that still the plan? Thanks. Chris -----Original Message----- From: onenetnews-bounces at lists.onenet.net [mailto:onenetnews-bounces at lists.onenet.net] On Behalf Of OneNet Technical Alerts and Updates Sent: Monday, November 18, 2013 5:39 PM To: onenetnews at lists.onenet.net Subject: [Onenetnews] [OneNet] 'OKC Data Center Maintenance' OneNet has posted a new item, 'OKC Data Center Maintenance' We will be performing scheduled maintenance in the Oklahoma City data center beginning at 12:01am and ending at 4:00am on November 24th 2013. You may view the latest post at http://onenet.net/okc-data-center-maintenance-3/ You received this e-mail because you asked to be notified when new updates are posted. You may unsubscribe at http://lists.onenet.net/mailman/listinfo/onenetnews Best regards, Joshua Turner josh at onenet.net _______________________________________________ Onenetnews mailing list Onenetnews at lists.onenet.net http://lists.onenet.net/mailman/listinfo/onenetnews From cmeyer at rose.edu Wed Nov 20 13:35:36 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Wed, 20 Nov 2013 19:35:36 +0000 Subject: [D2l-alert] Fwd: Desire2Learn & McGraw-Hill Hotfix In-Reply-To: <59518CFF5DFB7741AE1B36B413421B02275CCCE3@KTVCAEX-MB-02.desire2learn.d2l> References: <59518CFF5DFB7741AE1B36B413421B02275CCCE3@KTVCAEX-MB-02.desire2learn.d2l> Message-ID: <65C4B454-6AC7-49A0-8A22-E21C7A265932@rose.edu> I would not be opposed to installing the SP17 hotfix for 10.0 if someone will submit the ticket. Grade sync issues have been frustrating our faculty for several semesters. Chris Sent from my iPhone Begin forwarded message: From: D2L Customer Service > Date: November 20, 2013 at 9:54:15 AM CST Subject: Desire2Learn & McGraw-Hill Hotfix Dear Valued Customer In cooperation with one of our partners, McGraw-Hill and Desire2Learn have discovered an intermittent synchronization issue relating to the GradeSync Service which may affect your facility. The issue has been isolated to a stored procedure causing deadlocks ? thus preventing grades to sync from the LE to McGraw-Hill. A hotfix has been released in conjunction with the latest October Service Pack to remedy this. The October Service Pack collection includes the following: Learning Suite 10.3.0 SP1 Learning Suite 10.2.0 SP5 Learning Suite 10.1.0 SP13 Learning Suite 10.0.0 SP17 Service Pack Documentation can be found at https://community.desire2learn.com/ under Documentation > ?Help Yourself? > ?Releases? tab, click the link for Service Pack Documentation. Actions: To request your Service pack installation, please login to https://helpdesk.desire2learn.com and select ?Request a Service Pack?. Self-Hosted clients will not see Service Packs available and will need to specify which Service Pack in the "Special Instructions" section. Clients on shared instances are not required to request their service pack. In addition to the service pack, Hotfix PM#109699 must also be applied for Software Defect PRB0042694 . Please include this in the ?Special Instructions? section when requesting the service pack. We understand the need to accommodate these deployment environments in off peak hours and will provide the necessary services to complete off hours deployments for Production environments as necessary. Thank you. ________________________________ Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: From dlindon at rose.edu Wed Nov 20 14:55:12 2013 From: dlindon at rose.edu (Lindon-Burgett, Dana J.) Date: Wed, 20 Nov 2013 20:55:12 +0000 Subject: [D2l-alert] 10.3.0 SP1 PROD Date discussion Message-ID: Hello all, I had a request from our Academic Affairs committee to explore the possibility of moving up a date. January 6th is the first day of our intercession courses. Our upgrade to 10.0 created some major challenges in our intercession courses when certain tools/functions didn't work for a few days. Would it work for all calendars to upgrade on January 2nd or 3rd? That would give us a few more days just in case there are required "fixes" after the upgrade. What are your thoughts? Dana From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Tuesday, November 12, 2013 8:58 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] FW: Service Pack Collection is Now Released FYI... I have already spoken with Shelley Constant to upgrade to 10.3.0 SP1 on TEST. We will be comparing the latest version of D2L on our TEST site to the Canvas learning management system next spring. We will make a decision soon about whether we want to continue with the plan to upgrade PROD to 10.3.0 SP1 on January 6th. I would still like to move forward with the OS upgrade on the 11/24 so we don't prevent the upgrade possibility should we decide to proceed. Please contact me if you have questions or concerns. Thanks! Peace, Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, November 11, 2013 4:26 PM Subject: Service Pack Collection is Now Released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.3.0 SP1 Learning Suite 10.2.0 SP5 Learning Suite 10.1.0 SP13 Learning Suite 10.0.0 SP17 Documentation for released Service Packs is posted to the Desire2Learn Community. It can be found under Documentation > Under "Help Yourself", click the "Releases" tab, click the link for Service Pack Documentation. Actions: To request your Service pack installation, please login to https://helpdesk.desire2learn.com and select "Request a Service Pack". Clients on shared instances are not required to request their service pack. Thank you. [Description: Description: Description: D2L Logo-smaller] Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 7919 bytes Desc: image001.jpg URL: From almiller at okcu.edu Thu Nov 21 08:34:38 2013 From: almiller at okcu.edu (Miller, Amanda L) Date: Thu, 21 Nov 2013 14:34:38 +0000 Subject: [D2l-alert] 10.3.0 SP1 PROD Date discussion In-Reply-To: References: Message-ID: Greetings! I certainly don't have a problem with switching the upgrade to the 2nd or 3rd, though I was operating under the assumption that the 6th was the earliest in the month that D2L and/or OneNet was willing/able to do it. Either date is fine with OCU, as long as the upgrade happens by the 6th. Thanks, Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Lindon-Burgett, Dana J. Sent: Wednesday, November 20, 2013 2:55 PM To: Meyer, Chris J.; d2l-alert at lists.onenet.net Cc: Shelley Constant (Shelley.Constant at Desire2Learn.com) Subject: [D2l-alert] 10.3.0 SP1 PROD Date discussion Importance: High Hello all, I had a request from our Academic Affairs committee to explore the possibility of moving up a date. January 6th is the first day of our intercession courses. Our upgrade to 10.0 created some major challenges in our intercession courses when certain tools/functions didn't work for a few days. Would it work for all calendars to upgrade on January 2nd or 3rd? That would give us a few more days just in case there are required "fixes" after the upgrade. What are your thoughts? Dana From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Tuesday, November 12, 2013 8:58 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] FW: Service Pack Collection is Now Released FYI... I have already spoken with Shelley Constant to upgrade to 10.3.0 SP1 on TEST. We will be comparing the latest version of D2L on our TEST site to the Canvas learning management system next spring. We will make a decision soon about whether we want to continue with the plan to upgrade PROD to 10.3.0 SP1 on January 6th. I would still like to move forward with the OS upgrade on the 11/24 so we don't prevent the upgrade possibility should we decide to proceed. Please contact me if you have questions or concerns. Thanks! Peace, Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, November 11, 2013 4:26 PM Subject: Service Pack Collection is Now Released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.3.0 SP1 Learning Suite 10.2.0 SP5 Learning Suite 10.1.0 SP13 Learning Suite 10.0.0 SP17 Documentation for released Service Packs is posted to the Desire2Learn Community. It can be found under Documentation > Under "Help Yourself", click the "Releases" tab, click the link for Service Pack Documentation. Actions: To request your Service pack installation, please login to https://helpdesk.desire2learn.com and select "Request a Service Pack". Clients on shared instances are not required to request their service pack. Thank you. [Description: Description: Description: D2L Logo-smaller] Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 7919 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: image001.jpg URL: From karen.klein at swosu.edu Thu Nov 21 08:40:00 2013 From: karen.klein at swosu.edu (Klein, Karen) Date: Thu, 21 Nov 2013 14:40:00 +0000 Subject: [D2l-alert] 10.3.0 SP1 PROD Date discussion In-Reply-To: References: Message-ID: <2CC4315EE994A140B7831380C5EA7D1C253561B4@MAILBOX.admin.swosu.edu> I agree with Amanda. Either date is fine for SWOSU but I was under the impression that the 6th was the date that D2L could do it. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Miller, Amanda L Sent: Thursday, November 21, 2013 8:35 AM To: 'Lindon-Burgett, Dana J.'; Meyer, Chris J.; d2l-alert at lists.onenet.net Cc: Shelley Constant (Shelley.Constant at Desire2Learn.com) Subject: Re: [D2l-alert] 10.3.0 SP1 PROD Date discussion Greetings! I certainly don't have a problem with switching the upgrade to the 2nd or 3rd, though I was operating under the assumption that the 6th was the earliest in the month that D2L and/or OneNet was willing/able to do it. Either date is fine with OCU, as long as the upgrade happens by the 6th. Thanks, Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Lindon-Burgett, Dana J. Sent: Wednesday, November 20, 2013 2:55 PM To: Meyer, Chris J.; d2l-alert at lists.onenet.net Cc: Shelley Constant (Shelley.Constant at Desire2Learn.com) Subject: [D2l-alert] 10.3.0 SP1 PROD Date discussion Importance: High Hello all, I had a request from our Academic Affairs committee to explore the possibility of moving up a date. January 6th is the first day of our intercession courses. Our upgrade to 10.0 created some major challenges in our intercession courses when certain tools/functions didn't work for a few days. Would it work for all calendars to upgrade on January 2nd or 3rd? That would give us a few more days just in case there are required "fixes" after the upgrade. What are your thoughts? Dana From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Tuesday, November 12, 2013 8:58 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] FW: Service Pack Collection is Now Released FYI... I have already spoken with Shelley Constant to upgrade to 10.3.0 SP1 on TEST. We will be comparing the latest version of D2L on our TEST site to the Canvas learning management system next spring. We will make a decision soon about whether we want to continue with the plan to upgrade PROD to 10.3.0 SP1 on January 6th. I would still like to move forward with the OS upgrade on the 11/24 so we don't prevent the upgrade possibility should we decide to proceed. Please contact me if you have questions or concerns. Thanks! Peace, Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, November 11, 2013 4:26 PM Subject: Service Pack Collection is Now Released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.3.0 SP1 Learning Suite 10.2.0 SP5 Learning Suite 10.1.0 SP13 Learning Suite 10.0.0 SP17 Documentation for released Service Packs is posted to the Desire2Learn Community. It can be found under Documentation > Under "Help Yourself", click the "Releases" tab, click the link for Service Pack Documentation. Actions: To request your Service pack installation, please login to https://helpdesk.desire2learn.com and select "Request a Service Pack". Clients on shared instances are not required to request their service pack. Thank you. [Description: Description: Description: D2L Logo-smaller] Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 7919 bytes Desc: image002.jpg URL: From cmeyer at rose.edu Thu Nov 21 09:52:54 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Thu, 21 Nov 2013 15:52:54 +0000 Subject: [D2l-alert] 10.3.0 SP1 PROD Date discussion In-Reply-To: <2CC4315EE994A140B7831380C5EA7D1C253561B4@MAILBOX.admin.swosu.edu> References: , <2CC4315EE994A140B7831380C5EA7D1C253561B4@MAILBOX.admin.swosu.edu> Message-ID: <846C356A-D77D-40E2-82F8-50EA3CE54365@rose.edu> Although D2L schedule was one factor, Beth (at OCU) expressed a limitation because of the interim sessions at OCU for law and health sciences. Chris Sent from my iPhone On Nov 21, 2013, at 8:40 AM, "Klein, Karen" > wrote: I agree with Amanda. Either date is fine for SWOSU but I was under the impression that the 6th was the date that D2L could do it. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Miller, Amanda L Sent: Thursday, November 21, 2013 8:35 AM To: 'Lindon-Burgett, Dana J.'; Meyer, Chris J.; d2l-alert at lists.onenet.net Cc: Shelley Constant (Shelley.Constant at Desire2Learn.com) Subject: Re: [D2l-alert] 10.3.0 SP1 PROD Date discussion Greetings! I certainly don?t have a problem with switching the upgrade to the 2nd or 3rd, though I was operating under the assumption that the 6th was the earliest in the month that D2L and/or OneNet was willing/able to do it. Either date is fine with OCU, as long as the upgrade happens by the 6th. Thanks, Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Lindon-Burgett, Dana J. Sent: Wednesday, November 20, 2013 2:55 PM To: Meyer, Chris J.; d2l-alert at lists.onenet.net Cc: Shelley Constant (Shelley.Constant at Desire2Learn.com) Subject: [D2l-alert] 10.3.0 SP1 PROD Date discussion Importance: High Hello all, I had a request from our Academic Affairs committee to explore the possibility of moving up a date. January 6th is the first day of our intercession courses. Our upgrade to 10.0 created some major challenges in our intercession courses when certain tools/functions didn?t work for a few days. Would it work for all calendars to upgrade on January 2nd or 3rd? That would give us a few more days just in case there are required ?fixes? after the upgrade. What are your thoughts? Dana From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Tuesday, November 12, 2013 8:58 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] FW: Service Pack Collection is Now Released FYI... I have already spoken with Shelley Constant to upgrade to 10.3.0 SP1 on TEST. We will be comparing the latest version of D2L on our TEST site to the Canvas learning management system next spring. We will make a decision soon about whether we want to continue with the plan to upgrade PROD to 10.3.0 SP1 on January 6th. I would still like to move forward with the OS upgrade on the 11/24 so we don?t prevent the upgrade possibility should we decide to proceed. Please contact me if you have questions or concerns. Thanks! Peace, Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, November 11, 2013 4:26 PM Subject: Service Pack Collection is Now Released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.3.0 SP1 Learning Suite 10.2.0 SP5 Learning Suite 10.1.0 SP13 Learning Suite 10.0.0 SP17 Documentation for released Service Packs is posted to the Desire2Learn Community. It can be found under Documentation > Under ?Help Yourself?, click the ?Releases? tab, click the link for Service Pack Documentation. Actions: To request your Service pack installation, please login to https://helpdesk.desire2learn.com and select ?Request a Service Pack?. Clients on shared instances are not required to request their service pack. Thank you. Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 7919 bytes Desc: image002.jpg URL: From frank at onenet.net Fri Nov 22 10:41:10 2013 From: frank at onenet.net (Frank Hedges) Date: Fri, 22 Nov 2013 10:41:10 -0600 Subject: [D2l-alert] D2L App Server OS Upgrade Message-ID: D2L will be migrating off old App servers to new 2008 App servers on Nov. 24th at 5:00pm. Their maintenance window is 2 hours. I will sent out an email after migration is complete and would appreciate if you can test your site as soon as possible after the upgrade. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From jtyner at okcu.edu Tue Nov 12 14:55:41 2013 From: jtyner at okcu.edu (Tyner, Jessica) Date: Tue, 12 Nov 2013 20:55:41 +0000 Subject: [D2l-alert] D2L is Down @ OCU Message-ID: <83cb92ded0e54d84ba35bce49ec0f107@BY2PR01MB282.prod.exchangelabs.com> We've just started getting calls that people can't log into D2L. I tried it myself on three different browsers and cannot get the sign in page. Jessica Tyner Director of IT Operations Campus Technology Services Oklahoma City University 2501 N Blackwelder Avenue Oklahoma City, OK 73106 P: 405-208-5500 F: 405-208-5588 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Shelley.Constant at Desire2Learn.com Thu Nov 21 08:35:35 2013 From: Shelley.Constant at Desire2Learn.com (Shelley Constant) Date: Thu, 21 Nov 2013 14:35:35 +0000 Subject: [D2l-alert] 10.3.0 SP1 PROD Date discussion In-Reply-To: References: Message-ID: <9CA305BA547BC24A9E9B461106AA962A26D3870A@KTVCAEX-MB-02.desire2learn.d2l> I'll check with upgrades to see if the 2nd and/or 3rd are available dates. Thanks all, [Description: Description: D2L logo] Shelley Constant Senior Account Manager - Central Desire2Learn Incorporated Mobile 816-718-1995 Shelley.Constant at Desire2Learn.com www.Desire2Learn.com From: Miller, Amanda L [mailto:almiller at okcu.edu] Sent: Thursday, November 21, 2013 8:35 AM To: 'Lindon-Burgett, Dana J.'; Meyer, Chris J.; d2l-alert at lists.onenet.net Cc: Shelley Constant; Tyner, Jessica Subject: RE: 10.3.0 SP1 PROD Date discussion Greetings! I certainly don't have a problem with switching the upgrade to the 2nd or 3rd, though I was operating under the assumption that the 6th was the earliest in the month that D2L and/or OneNet was willing/able to do it. Either date is fine with OCU, as long as the upgrade happens by the 6th. Thanks, Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Lindon-Burgett, Dana J. Sent: Wednesday, November 20, 2013 2:55 PM To: Meyer, Chris J.; d2l-alert at lists.onenet.net Cc: Shelley Constant (Shelley.Constant at Desire2Learn.com) Subject: [D2l-alert] 10.3.0 SP1 PROD Date discussion Importance: High Hello all, I had a request from our Academic Affairs committee to explore the possibility of moving up a date. January 6th is the first day of our intercession courses. Our upgrade to 10.0 created some major challenges in our intercession courses when certain tools/functions didn't work for a few days. Would it work for all calendars to upgrade on January 2nd or 3rd? That would give us a few more days just in case there are required "fixes" after the upgrade. What are your thoughts? Dana From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Tuesday, November 12, 2013 8:58 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] FW: Service Pack Collection is Now Released FYI... I have already spoken with Shelley Constant to upgrade to 10.3.0 SP1 on TEST. We will be comparing the latest version of D2L on our TEST site to the Canvas learning management system next spring. We will make a decision soon about whether we want to continue with the plan to upgrade PROD to 10.3.0 SP1 on January 6th. I would still like to move forward with the OS upgrade on the 11/24 so we don't prevent the upgrade possibility should we decide to proceed. Please contact me if you have questions or concerns. Thanks! Peace, Chris From: D2L Customer Service [mailto:customerservice at Desire2Learn.com] Sent: Monday, November 11, 2013 4:26 PM Subject: Service Pack Collection is Now Released To Desire2Learn clients The latest Service Pack Collection is now released for General Availability (GA). The Service Pack collection includes the following: Learning Suite 10.3.0 SP1 Learning Suite 10.2.0 SP5 Learning Suite 10.1.0 SP13 Learning Suite 10.0.0 SP17 Documentation for released Service Packs is posted to the Desire2Learn Community. It can be found under Documentation > Under "Help Yourself", click the "Releases" tab, click the link for Service Pack Documentation. Actions: To request your Service pack installation, please login to https://helpdesk.desire2learn.com and select "Request a Service Pack". Clients on shared instances are not required to request their service pack. Thank you. [Description: Description: Description: D2L Logo-smaller] Desire2Learn Customer Service & Support -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 1545 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 6521 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 7919 bytes Desc: image004.jpg URL: From karen.klein at swosu.edu Fri Nov 22 10:45:48 2013 From: karen.klein at swosu.edu (Klein, Karen) Date: Fri, 22 Nov 2013 16:45:48 +0000 Subject: [D2l-alert] D2L is Down @ OCU In-Reply-To: <83cb92ded0e54d84ba35bce49ec0f107@BY2PR01MB282.prod.exchangelabs.com> References: <83cb92ded0e54d84ba35bce49ec0f107@BY2PR01MB282.prod.exchangelabs.com> Message-ID: <2CC4315EE994A140B7831380C5EA7D1C25357143@MAILBOX.admin.swosu.edu> I just logged in and it seemed to be fine for me. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Tyner, Jessica Sent: Tuesday, November 12, 2013 2:56 PM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] D2L is Down @ OCU We've just started getting calls that people can't log into D2L. I tried it myself on three different browsers and cannot get the sign in page. Jessica Tyner Director of IT Operations Campus Technology Services Oklahoma City University 2501 N Blackwelder Avenue Oklahoma City, OK 73106 P: 405-208-5500 F: 405-208-5588 -------------- next part -------------- An HTML attachment was scrubbed... URL: From dlindon at rose.edu Fri Nov 22 10:46:26 2013 From: dlindon at rose.edu (Lindon-Burgett, Dana J.) Date: Fri, 22 Nov 2013 16:46:26 +0000 Subject: [D2l-alert] D2L is Down @ OCU In-Reply-To: <83cb92ded0e54d84ba35bce49ec0f107@BY2PR01MB282.prod.exchangelabs.com> References: <83cb92ded0e54d84ba35bce49ec0f107@BY2PR01MB282.prod.exchangelabs.com> Message-ID: I'm on D2L now and it is working...maybe it just came back up. ________________________________ From: d2l-alert-bounces at lists.onenet.net [d2l-alert-bounces at lists.onenet.net] on behalf of Tyner, Jessica [jtyner at okcu.edu] Sent: Tuesday, November 12, 2013 2:55 PM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] D2L is Down @ OCU We?ve just started getting calls that people can?t log into D2L. I tried it myself on three different browsers and cannot get the sign in page. Jessica Tyner Director of IT Operations Campus Technology Services Oklahoma City University 2501 N Blackwelder Avenue Oklahoma City, OK 73106 P: 405-208-5500 F: 405-208-5588 -------------- next part -------------- An HTML attachment was scrubbed... URL: From jtyner at okcu.edu Fri Nov 22 10:46:33 2013 From: jtyner at okcu.edu (Tyner, Jessica) Date: Fri, 22 Nov 2013 16:46:33 +0000 Subject: [D2l-alert] D2L is Down @ OCU In-Reply-To: <2CC4315EE994A140B7831380C5EA7D1C25357143@MAILBOX.admin.swosu.edu> References: <83cb92ded0e54d84ba35bce49ec0f107@BY2PR01MB282.prod.exchangelabs.com> <2CC4315EE994A140B7831380C5EA7D1C25357143@MAILBOX.admin.swosu.edu> Message-ID: <986cc8ec149f4971a12fc1d7cb065aa3@BY2PR01MB282.prod.exchangelabs.com> It's a kick back for whatever reason of my email on NOVEMBER 12 that never went through. Jessica Tyner Director of IT Operations Campus Technology Services Oklahoma City University 2501 N Blackwelder Avenue Oklahoma City, OK 73106 P: 405-208-5500 F: 405-208-5588 From: Klein, Karen [mailto:karen.klein at swosu.edu] Sent: Friday, November 22, 2013 10:46 AM To: Tyner, Jessica; d2l-alert at lists.onenet.net Subject: RE: D2L is Down @ OCU I just logged in and it seemed to be fine for me. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Tyner, Jessica Sent: Tuesday, November 12, 2013 2:56 PM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] D2L is Down @ OCU We've just started getting calls that people can't log into D2L. I tried it myself on three different browsers and cannot get the sign in page. Jessica Tyner Director of IT Operations Campus Technology Services Oklahoma City University 2501 N Blackwelder Avenue Oklahoma City, OK 73106 P: 405-208-5500 F: 405-208-5588 -------------- next part -------------- An HTML attachment was scrubbed... URL: From dlindon at rose.edu Fri Nov 22 10:48:45 2013 From: dlindon at rose.edu (Lindon-Burgett, Dana J.) Date: Fri, 22 Nov 2013 16:48:45 +0000 Subject: [D2l-alert] D2L is Down @ OCU In-Reply-To: <4019a73dfcba4101b054e622cbd5640c@BLUPR01MB067.prod.exchangelabs.com> References: <83cb92ded0e54d84ba35bce49ec0f107@BY2PR01MB282.prod.exchangelabs.com> , <4019a73dfcba4101b054e622cbd5640c@BLUPR01MB067.prod.exchangelabs.com> Message-ID: Good catch...I didn't notice the date! ________________________________ From: Dills, Amanda L [aldills at okcu.edu] Sent: Friday, November 22, 2013 10:47 AM To: Lindon-Burgett, Dana J.; Tyner, Jessica; d2l-alert at lists.onenet.net Subject: RE: D2L is Down @ OCU Oh, I just noticed the time stamp on that message from Jessica ? Last Tuesday. Must be just now coming through from the outage last week. Weird. (And D2L seems to be working fine for me right now, too.) Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Lindon-Burgett, Dana J. Sent: Friday, November 22, 2013 10:46 AM To: Tyner, Jessica; d2l-alert at lists.onenet.net Subject: Re: [D2l-alert] D2L is Down @ OCU I'm on D2L now and it is working...maybe it just came back up. ________________________________ From: d2l-alert-bounces at lists.onenet.net [d2l-alert-bounces at lists.onenet.net] on behalf of Tyner, Jessica [jtyner at okcu.edu] Sent: Tuesday, November 12, 2013 2:55 PM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] D2L is Down @ OCU We?ve just started getting calls that people can?t log into D2L. I tried it myself on three different browsers and cannot get the sign in page. Jessica Tyner Director of IT Operations Campus Technology Services Oklahoma City University 2501 N Blackwelder Avenue Oklahoma City, OK 73106 P: 405-208-5500 F: 405-208-5588 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: image001.jpg URL: From cmeyer at rose.edu Fri Nov 22 12:01:07 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Fri, 22 Nov 2013 18:01:07 +0000 Subject: [D2l-alert] D2L App Server OS Upgrade In-Reply-To: References: Message-ID: <0AE4DB41-D031-4FEB-B514-858ED1022220@rose.edu> We have other OneNet maintenance that day. Correct? I believe from midnight to 4 AM they are replacing UPS on the data center. As I understand, that will affect D2L. Chris Sent from my iPhone On Nov 22, 2013, at 11:41 AM, "Frank Hedges" > wrote: D2L will be migrating off old App servers to new 2008 App servers on Nov. 24th at 5:00pm. Their maintenance window is 2 hours. I will sent out an email after migration is complete and would appreciate if you can test your site as soon as possible after the upgrade. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Fri Nov 22 12:06:00 2013 From: frank at onenet.net (Frank Hedges) Date: Fri, 22 Nov 2013 12:06:00 -0600 Subject: [D2l-alert] D2L App Server OS Upgrade In-Reply-To: <0AE4DB41-D031-4FEB-B514-858ED1022220@rose.edu> References: <0AE4DB41-D031-4FEB-B514-858ED1022220@rose.edu> Message-ID: That is correct. This is the post concerning that maintenance: OneNet has posted a new item, 'OKC Data Center Maintenance' We will be performing scheduled maintenance in the Oklahoma City data center beginning at 12:01am and ending at 4:00am on November 24th 2013. You may view the latest post at http://onenet.net/okc-data-center-maintenance-3/ Thanks Frank Hedges On Fri, Nov 22, 2013 at 12:01 PM, Meyer, Chris J. wrote: > We have other OneNet maintenance that day. Correct? I believe from > midnight to 4 AM they are replacing UPS on the data center. As I > understand, that will affect D2L. > > Chris > > Sent from my iPhone > > On Nov 22, 2013, at 11:41 AM, "Frank Hedges" wrote: > > D2L will be migrating off old App servers to new 2008 App servers on > Nov. 24th at 5:00pm. Their maintenance window is 2 hours. I will sent out > an email after migration is complete and would appreciate if you can test > your site as soon as possible after the upgrade. > > Thanks > > -- > Frank Hedges - Systems Engineer > OneNet/Oklahoma State Regents for Higher Education > frank at onenet.net - Ph: 405-225-9183 > > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Fri Nov 22 12:13:59 2013 From: frank at onenet.net (Frank Hedges) Date: Fri, 22 Nov 2013 12:13:59 -0600 Subject: [D2l-alert] 10.3.0 SP1 PROD Date discussion In-Reply-To: <9CA305BA547BC24A9E9B461106AA962A26D3870A@KTVCAEX-MB-02.desire2learn.d2l> References: <9CA305BA547BC24A9E9B461106AA962A26D3870A@KTVCAEX-MB-02.desire2learn.d2l> Message-ID: I am fine with moving up the date. Frank Hedges On Thu, Nov 21, 2013 at 8:35 AM, Shelley Constant < Shelley.Constant at desire2learn.com> wrote: > I?ll check with upgrades to see if the 2nd and/or 3rd are available > dates. Thanks all, > > > > > > [image: Description: Description: D2L logo] > > *Shelley Constant* > Senior Account Manager ? Central > > *Desire2Learn Incorporated* > Mobile 816-718-1995 > > *Shelley.Constant at Desire2Learn.com * > www.Desire2Learn.com > > > > > > > > *From:* Miller, Amanda L [mailto:almiller at okcu.edu] > *Sent:* Thursday, November 21, 2013 8:35 AM > *To:* 'Lindon-Burgett, Dana J.'; Meyer, Chris J.; > d2l-alert at lists.onenet.net > *Cc:* Shelley Constant; Tyner, Jessica > *Subject:* RE: 10.3.0 SP1 PROD Date discussion > > > > Greetings! > > > > I certainly don?t have a problem with switching the upgrade to the 2nd or > 3rd, though I was operating under the assumption that the 6th was the > earliest in the month that D2L and/or OneNet was willing/able to do it. > Either date is fine with OCU, as long as the upgrade happens by the 6th. > > > > Thanks, > > > > *Amanda (Miller) Dills* > > *Instructional Technologist* > Center for Excellence in Teaching & Learning > > Oklahoma City University > 2501 N. Blackwelder Ave. > Oklahoma City , OK 73106 > > 405-208-5584 > > almiller at okcu.edu > > > > [image: smaller_CETL-horizontal logo] > > > > > > > > > > > > *From:* d2l-alert-bounces at lists.onenet.net [ > mailto:d2l-alert-bounces at lists.onenet.net] > *On Behalf Of *Lindon-Burgett, Dana J. > *Sent:* Wednesday, November 20, 2013 2:55 PM > *To:* Meyer, Chris J.; d2l-alert at lists.onenet.net > *Cc:* Shelley Constant (Shelley.Constant at Desire2Learn.com) > *Subject:* [D2l-alert] 10.3.0 SP1 PROD Date discussion > *Importance:* High > > > > Hello all, > > > > I had a request from our Academic Affairs committee to explore the > possibility of moving up a date. January 6th is the first day of our > intercession courses. Our upgrade to 10.0 created some major challenges in > our intercession courses when certain tools/functions didn?t work for a few > days. > > > > Would it work for all calendars to upgrade on January 2nd or 3rd? That > would give us a few more days just in case there are required ?fixes? after > the upgrade. > > > > What are your thoughts? > > Dana > > > > *From:* d2l-alert-bounces at lists.onenet.net [ > mailto:d2l-alert-bounces at lists.onenet.net] > *On Behalf Of *Meyer, Chris J. > *Sent:* Tuesday, November 12, 2013 8:58 AM > *To:* d2l-alert at lists.onenet.net > *Subject:* [D2l-alert] FW: Service Pack Collection is Now Released > > > > FYI... I have already spoken with Shelley Constant to upgrade to 10.3.0 > SP1 on TEST. We will be comparing the latest version of D2L on our TEST > site to the Canvas learning management system next spring. We will make a > decision soon about whether we want to continue with the plan to upgrade > PROD to 10.3.0 SP1 on January 6th. I would still like to move forward > with the OS upgrade on the 11/24 so we don?t prevent the upgrade > possibility should we decide to proceed. Please contact me if you have > questions or concerns. Thanks! > > > > Peace, > > Chris > > > > *From:* D2L Customer Service [mailto:customerservice at Desire2Learn.com] > > *Sent:* Monday, November 11, 2013 4:26 PM > *Subject:* Service Pack Collection is Now Released > > > > *To Desire2Learn clients* > > > > The latest Service Pack Collection is now released for General > Availability (GA). > > > > The Service Pack collection includes the following: > > *Learning Suite 10.3.0 SP1* > > *Learning Suite 10.2.0 SP5* > > *Learning Suite 10.1.0 SP13* > > *Learning Suite 10.0.0 SP17* > > > > *Documentation* for released Service Packs is posted to the Desire2Learn > Community . It can be found > under Documentation > Under ?Help Yourself?, click the ?Releases? tab, > click the link for Service Pack Documentation. > > > > > *Actions**:* To request your Service pack installation, please login to > https://helpdesk.desire2learn.com and select ?Request a Service Pack?. Clients > on shared instances are not required to request their service pack. > > > > Thank you. > > > > *[image: Description: Description: Description: D2L Logo-smaller]* > > *Desire2Learn Customer Service & Support* > > > > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 6521 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 7919 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 1545 bytes Desc: not available URL: From frank at onenet.net Sun Nov 24 17:57:49 2013 From: frank at onenet.net (Frank Hedges) Date: Sun, 24 Nov 2013 17:57:49 -0600 Subject: [D2l-alert] D2L OS Migration Update Message-ID: The sites have been cut-over to the new 2008 web servers successfully. Current actions remaining are to troubleshoot the WebDAV deployment and perform IP change for both WebDAV sites. -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From karen.klein at swosu.edu Mon Nov 25 07:49:43 2013 From: karen.klein at swosu.edu (Klein, Karen) Date: Mon, 25 Nov 2013 13:49:43 +0000 Subject: [D2l-alert] FW: D2L OS Migration Update References: Message-ID: <2CC4315EE994A140B7831380C5EA7D1C25358C11@MAILBOX.admin.swosu.edu> FYI... Anyone else having this issue? - Karen From: Klein, Karen Sent: Monday, November 25, 2013 7:36 AM To: 'Frank Hedges' Subject: RE: [D2l-alert] D2L OS Migration Update Frank, While I was able to access D2L last night from home, I'm not able to access D2L from here on campus. I tried using Firefox, IE, and Chrome. Here's the error message I get from Firefox. [cid:image003.jpg at 01CEE9B1.0DD81030] - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Sunday, November 24, 2013 5:58 PM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] D2L OS Migration Update The sites have been cut-over to the new 2008 web servers successfully. Current actions remaining are to troubleshoot the WebDAV deployment and perform IP change for both WebDAV sites. -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 38508 bytes Desc: image003.jpg URL: From frank at onenet.net Mon Nov 25 09:12:37 2013 From: frank at onenet.net (Frank Hedges) Date: Mon, 25 Nov 2013 09:12:37 -0600 Subject: [D2l-alert] D2L OS Migration Update In-Reply-To: <2CC4315EE994A140B7831380C5EA7D1C25358BA8@MAILBOX.admin.swosu.edu> References: <2CC4315EE994A140B7831380C5EA7D1C25358BA8@MAILBOX.admin.swosu.edu> Message-ID: Hi Karen, I am working with our network group on this. Is it just from your campus subnets that access isn't working? I have contacted D2L as well. If Rose or OCU have had any issues please let me know. Thanks Frank On Mon, Nov 25, 2013 at 7:36 AM, Klein, Karen wrote: > Frank, > > > > While I was able to access D2L last night from home, I?m not able to > access D2L from here on campus. I tried using Firefox, IE, and Chrome. > Here?s the error message I get from Firefox. > > > > > > *- Karen* > > > > *From:* d2l-alert-bounces at lists.onenet.net [mailto: > d2l-alert-bounces at lists.onenet.net] *On Behalf Of *Frank Hedges > *Sent:* Sunday, November 24, 2013 5:58 PM > *To:* d2l-alert at lists.onenet.net > *Subject:* [D2l-alert] D2L OS Migration Update > > > > The sites have been cut-over to the new 2008 web servers successfully. > > > > Current actions remaining are to troubleshoot the WebDAV deployment and > perform IP change for both WebDAV sites. > > > > -- > > Frank Hedges - Systems Engineer > > OneNet/Oklahoma State Regents for Higher Education > > frank at onenet.net - Ph: 405-225-9183 > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 38508 bytes Desc: not available URL: From jtyner at okcu.edu Mon Nov 25 09:15:39 2013 From: jtyner at okcu.edu (Tyner, Jessica) Date: Mon, 25 Nov 2013 15:15:39 +0000 Subject: [D2l-alert] FW: D2L OS Migration Update In-Reply-To: <2CC4315EE994A140B7831380C5EA7D1C25358C11@MAILBOX.admin.swosu.edu> References: <2CC4315EE994A140B7831380C5EA7D1C25358C11@MAILBOX.admin.swosu.edu> Message-ID: I can get in fine. I tried a couple of browsers with no issues. Jessica Tyner Director of IT Operations Campus Technology Services Oklahoma City University 2501 N Blackwelder Avenue Oklahoma City, OK 73106 P: 405-208-5500 F: 405-208-5588 From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Klein, Karen Sent: Monday, November 25, 2013 7:50 AM To: d2l-alert (d2l-alert at lists.onenet.net) Subject: [D2l-alert] FW: D2L OS Migration Update FYI... Anyone else having this issue? - Karen From: Klein, Karen Sent: Monday, November 25, 2013 7:36 AM To: 'Frank Hedges' Subject: RE: [D2l-alert] D2L OS Migration Update Frank, While I was able to access D2L last night from home, I'm not able to access D2L from here on campus. I tried using Firefox, IE, and Chrome. Here's the error message I get from Firefox. [cid:image001.jpg at 01CEE9BE.E7F22FF0] - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Sunday, November 24, 2013 5:58 PM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] D2L OS Migration Update The sites have been cut-over to the new 2008 web servers successfully. Current actions remaining are to troubleshoot the WebDAV deployment and perform IP change for both WebDAV sites. -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 38508 bytes Desc: image001.jpg URL: From dlindon at rose.edu Mon Nov 25 09:56:45 2013 From: dlindon at rose.edu (Lindon-Burgett, Dana J.) Date: Mon, 25 Nov 2013 15:56:45 +0000 Subject: [D2l-alert] FW: D2L OS Migration Update In-Reply-To: <2CC4315EE994A140B7831380C5EA7D1C25358C11@MAILBOX.admin.swosu.edu> References: ,<2CC4315EE994A140B7831380C5EA7D1C25358C11@MAILBOX.admin.swosu.edu> Message-ID: I'm not on campus, but I am able to log in. We had one faculty member report an issue about 9:13 this morning, but she was able to log in a few minutes ago. Dana ________________________________ From: d2l-alert-bounces at lists.onenet.net [d2l-alert-bounces at lists.onenet.net] on behalf of Klein, Karen [karen.klein at swosu.edu] Sent: Monday, November 25, 2013 7:49 AM To: d2l-alert (d2l-alert at lists.onenet.net) Subject: [D2l-alert] FW: D2L OS Migration Update FYI? Anyone else having this issue? - Karen From: Klein, Karen Sent: Monday, November 25, 2013 7:36 AM To: 'Frank Hedges' Subject: RE: [D2l-alert] D2L OS Migration Update Frank, While I was able to access D2L last night from home, I?m not able to access D2L from here on campus. I tried using Firefox, IE, and Chrome. Here?s the error message I get from Firefox. [cid:image003.jpg at 01CEE9B1.0DD81030] - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Sunday, November 24, 2013 5:58 PM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] D2L OS Migration Update The sites have been cut-over to the new 2008 web servers successfully. Current actions remaining are to troubleshoot the WebDAV deployment and perform IP change for both WebDAV sites. -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 38508 bytes Desc: image003.jpg URL: From dlindon at rose.edu Mon Nov 25 11:37:32 2013 From: dlindon at rose.edu (Lindon-Burgett, Dana J.) Date: Mon, 25 Nov 2013 17:37:32 +0000 Subject: [D2l-alert] FW: D2L OS Migration Update In-Reply-To: References: , <2CC4315EE994A140B7831380C5EA7D1C25358C11@MAILBOX.admin.swosu.edu>, Message-ID: We do appear to be down now...we've had several reports within the last 30 minutes or so. ________________________________ From: d2l-alert-bounces at lists.onenet.net [d2l-alert-bounces at lists.onenet.net] on behalf of Lindon-Burgett, Dana J. [dlindon at rose.edu] Sent: Monday, November 25, 2013 9:56 AM To: Klein, Karen; d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] FW: D2L OS Migration Update I'm not on campus, but I am able to log in. We had one faculty member report an issue about 9:13 this morning, but she was able to log in a few minutes ago. Dana ________________________________ From: d2l-alert-bounces at lists.onenet.net [d2l-alert-bounces at lists.onenet.net] on behalf of Klein, Karen [karen.klein at swosu.edu] Sent: Monday, November 25, 2013 7:49 AM To: d2l-alert (d2l-alert at lists.onenet.net) Subject: [D2l-alert] FW: D2L OS Migration Update FYI? Anyone else having this issue? - Karen From: Klein, Karen Sent: Monday, November 25, 2013 7:36 AM To: 'Frank Hedges' Subject: RE: [D2l-alert] D2L OS Migration Update Frank, While I was able to access D2L last night from home, I?m not able to access D2L from here on campus. I tried using Firefox, IE, and Chrome. Here?s the error message I get from Firefox. [cid:image003.jpg at 01CEE9B1.0DD81030] - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Sunday, November 24, 2013 5:58 PM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] D2L OS Migration Update The sites have been cut-over to the new 2008 web servers successfully. Current actions remaining are to troubleshoot the WebDAV deployment and perform IP change for both WebDAV sites. -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 38508 bytes Desc: image003.jpg URL: From dlindon at rose.edu Mon Nov 25 11:41:12 2013 From: dlindon at rose.edu (Lindon-Burgett, Dana J.) Date: Mon, 25 Nov 2013 17:41:12 +0000 Subject: [D2l-alert] D2L appears to be down Message-ID: Frank, Do you know if you took the server down to fix the earlier issue? We have had multiple reports that seem to be from both on and off campus that they are not able to log in to D2L...so we are down. Is anyone else have issues? Dana -------------- next part -------------- An HTML attachment was scrubbed... URL: From Shelley.Constant at Desire2Learn.com Mon Nov 25 11:42:53 2013 From: Shelley.Constant at Desire2Learn.com (Shelley Constant) Date: Mon, 25 Nov 2013 17:42:53 +0000 Subject: [D2l-alert] D2L appears to be down In-Reply-To: References: Message-ID: Let me know if I need to escalate. Shelley Constant Senior Account Manager ? Central Desire2Learn Incorporated 816-718-1995 mobile 888-772-0325 Ext. 6338 Shelley.Constant at Desire2Learn.com www.Desire2Learn.com On Nov 25, 2013, at 11:41 AM, "Lindon-Burgett, Dana J." > wrote: Frank, Do you know if you took the server down to fix the earlier issue? We have had multiple reports that seem to be from both on and off campus that they are not able to log in to D2L...so we are down. Is anyone else have issues? Dana _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert -------------- next part -------------- An HTML attachment was scrubbed... URL: From aldills at okcu.edu Mon Nov 25 11:46:57 2013 From: aldills at okcu.edu (Dills, Amanda L) Date: Mon, 25 Nov 2013 17:46:57 +0000 Subject: [D2l-alert] D2L appears to be down In-Reply-To: References: Message-ID: <8aece581a2ff4d119d56eded3dc628b3@BLUPR01MB067.prod.exchangelabs.com> I was just able to log on here at OCU, and I haven't heard any questions from students today (though our campus was closed until 10:00, so no one was probably trying to log on before that). Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Shelley Constant Sent: Monday, November 25, 2013 11:43 AM To: Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down Let me know if I need to escalate. Shelley Constant Senior Account Manager - Central Desire2Learn Incorporated 816-718-1995 mobile 888-772-0325 Ext. 6338 Shelley.Constant at Desire2Learn.com www.Desire2Learn.com On Nov 25, 2013, at 11:41 AM, "Lindon-Burgett, Dana J." > wrote: Frank, Do you know if you took the server down to fix the earlier issue? We have had multiple reports that seem to be from both on and off campus that they are not able to log in to D2L...so we are down. Is anyone else have issues? Dana _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: image001.jpg URL: From dlindon at rose.edu Mon Nov 25 11:48:32 2013 From: dlindon at rose.edu (Lindon-Burgett, Dana J.) Date: Mon, 25 Nov 2013 17:48:32 +0000 Subject: [D2l-alert] D2L appears to be down In-Reply-To: <8aece581a2ff4d119d56eded3dc628b3@BLUPR01MB067.prod.exchangelabs.com> References: , <8aece581a2ff4d119d56eded3dc628b3@BLUPR01MB067.prod.exchangelabs.com> Message-ID: It appears to be with our URL link...so it may not be impacting others. We can get the website to open. Thanks for checking! Dana ________________________________ From: Dills, Amanda L [aldills at okcu.edu] Sent: Monday, November 25, 2013 11:46 AM To: 'Shelley Constant'; Lindon-Burgett, Dana J. Cc: 'd2l-alert (d2l-alert at lists.onenet.net)' Subject: RE: [D2l-alert] D2L appears to be down I was just able to log on here at OCU, and I haven?t heard any questions from students today (though our campus was closed until 10:00, so no one was probably trying to log on before that). Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Shelley Constant Sent: Monday, November 25, 2013 11:43 AM To: Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down Let me know if I need to escalate. Shelley Constant Senior Account Manager ? Central Desire2Learn Incorporated 816-718-1995 mobile 888-772-0325 Ext. 6338 Shelley.Constant at Desire2Learn.com www.Desire2Learn.com On Nov 25, 2013, at 11:41 AM, "Lindon-Burgett, Dana J." > wrote: Frank, Do you know if you took the server down to fix the earlier issue? We have had multiple reports that seem to be from both on and off campus that they are not able to log in to D2L...so we are down. Is anyone else have issues? Dana _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: image001.jpg URL: From frank at onenet.net Mon Nov 25 11:57:42 2013 From: frank at onenet.net (Frank Hedges) Date: Mon, 25 Nov 2013 11:57:42 -0600 Subject: [D2l-alert] D2L appears to be down In-Reply-To: References: <8aece581a2ff4d119d56eded3dc628b3@BLUPR01MB067.prod.exchangelabs.com> Message-ID: D2L is investigating the issue. I have temporarily suspended the app2 server in the load balancer since it was not responding so D2L is working on that server at this time. Thanks Frank On Mon, Nov 25, 2013 at 11:48 AM, Lindon-Burgett, Dana J. wrote: > It appears to be with our URL link...so it may not be impacting others. > > We can get the website to open. > > Thanks for checking! > Dana > ------------------------------ > *From:* Dills, Amanda L [aldills at okcu.edu] > *Sent:* Monday, November 25, 2013 11:46 AM > *To:* 'Shelley Constant'; Lindon-Burgett, Dana J. > *Cc:* 'd2l-alert (d2l-alert at lists.onenet.net)' > *Subject:* RE: [D2l-alert] D2L appears to be down > > I was just able to log on here at OCU, and I haven?t heard any > questions from students today (though our campus was closed until 10:00, so > no one was probably trying to log on before that). > > > > *Amanda (Miller) Dills* > > *Instructional Technologist* > Center for Excellence in Teaching & Learning > > Oklahoma City University > 2501 N. Blackwelder Ave. > Oklahoma City , OK 73106 > > 405-208-5584 > > almiller at okcu.edu > > > > [image: smaller_CETL-horizontal logo] > > > > > > > > *From:* d2l-alert-bounces at lists.onenet.net [mailto: > d2l-alert-bounces at lists.onenet.net] *On Behalf Of *Shelley Constant > *Sent:* Monday, November 25, 2013 11:43 AM > *To:* Lindon-Burgett, Dana J. > *Cc:* d2l-alert (d2l-alert at lists.onenet.net) > *Subject:* Re: [D2l-alert] D2L appears to be down > > > > Let me know if I need to escalate. > > > > > *Shelley Constant *Senior Account Manager ? Central > > *Desire2Learn Incorporated* > 816-718-1995 mobile > > 888-772-0325 Ext. 6338 > > *Shelley.Constant at Desire2Learn.com * > www.Desire2Learn.com > > > On Nov 25, 2013, at 11:41 AM, "Lindon-Burgett, Dana J." > wrote: > > Frank, > > > > Do you know if you took the server down to fix the earlier issue? > > > > We have had multiple reports that seem to be from both on and off campus > that they are not able to log in to D2L...so we are down. > > > > Is anyone else have issues? > > > > Dana > > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > > > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: not available URL: From Susan.Kleisath at Desire2Learn.com Mon Nov 25 12:30:48 2013 From: Susan.Kleisath at Desire2Learn.com (Susan Kleisath) Date: Mon, 25 Nov 2013 18:30:48 +0000 Subject: [D2l-alert] INC00285726 - Server Access In-Reply-To: References: Message-ID: Hello, I tried to send an email earlier to inform you that I will be logging into your servers to investigate INC00285726 however the email appears not to have sent correctly. Thanks, Susan Susan Kleisath Tier II - Technical Support Analyst 1-888-538-3908 X2080 From: Susan Kleisath Sent: Monday, November 25, 2013 1:20 PM To: d2l-alerts at lists.onenet.net Cc: TechnicalResponse; Mario Sanchez Subject: INC00285726 - Server Access Hello, I will be logging into your production environment to investigate the outage reported in Service Desk incident INC00285726. I will notify you as soon as I have logged off. Thank you, Susan [Description: Description: D2LPici] Susan Kleisath Tier II - Technical Support Analyst Desire2Learn Incorporated 1-888-538-3908 X2080 susan.kleisath at desire2learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg URL: From frank at onenet.net Mon Nov 25 12:48:37 2013 From: frank at onenet.net (Frank Hedges) Date: Mon, 25 Nov 2013 12:48:37 -0600 Subject: [D2l-alert] D2L Issues Message-ID: I suspended the App2 Server 30 minutes ago. Has anyone reported access problems in the last 5 to 10 minutes? Karen are some of your problem IPs still causing issues since this change. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Mon Nov 25 14:02:56 2013 From: frank at onenet.net (Frank Hedges) Date: Mon, 25 Nov 2013 14:02:56 -0600 Subject: [D2l-alert] D2L Issues In-Reply-To: <2CC4315EE994A140B7831380C5EA7D1C2535927A@MAILBOX.admin.swosu.edu> References: <2CC4315EE994A140B7831380C5EA7D1C2535927A@MAILBOX.admin.swosu.edu> Message-ID: The app2 server was the server having problems. D2L is still investigating the root cause. I just have 1 and 3 active for now. Please let me know if you see any issues with just those two online. Thanks Frank On Mon, Nov 25, 2013 at 1:51 PM, Klein, Karen wrote: > Yes, Mark checked ?59.20 and ? 59.30 and they are both now working. Any > ideas what the issue might have been so we?ll know in case it happens again > in the future? > > > > Thanks! > > > > *- Karen* > > > > *From:* d2l-alert-bounces at lists.onenet.net [mailto: > d2l-alert-bounces at lists.onenet.net] *On Behalf Of *Frank Hedges > *Sent:* Monday, November 25, 2013 12:49 PM > *To:* d2l-alert at lists.onenet.net > *Subject:* [D2l-alert] D2L Issues > > > > I suspended the App2 Server 30 minutes ago. Has anyone reported access > problems in the last 5 to 10 minutes? > > > > Karen are some of your problem IPs still causing issues since this change. > > > > Thanks > > > > -- > > Frank Hedges - Systems Engineer > > OneNet/Oklahoma State Regents for Higher Education > > frank at onenet.net - Ph: 405-225-9183 > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From Shelley.Constant at Desire2Learn.com Tue Nov 26 14:09:21 2013 From: Shelley.Constant at Desire2Learn.com (Shelley Constant) Date: Tue, 26 Nov 2013 20:09:21 +0000 Subject: [D2l-alert] Date of Upgrade to 10.3 SP1 References: Message-ID: <9CA305BA547BC24A9E9B461106AA962A26D4242E@KTVCAEX-MB-02.desire2learn.d2l> Sorry, I hit reply-all but ended up responding only to Dana and Chris. [Description: Description: D2L logo] Shelley Constant Senior Account Manager - Central Desire2Learn Incorporated Mobile 816-718-1995 Shelley.Constant at Desire2Learn.com www.Desire2Learn.com From: Shelley Constant Sent: Tuesday, November 26, 2013 2:02 PM To: 'Lindon-Burgett, Dana J.' Cc: Meyer, Chris J. Subject: RE: Date of Upgrade to 10.3 SP1 Hi Dana, I just heard back from upgrades. Unfortunately the 2nd and 3rd aren't available. The next earliest after the 6th is the 14th and 15th. Thanks! [Description: Description: D2L logo] Shelley Constant Senior Account Manager - Central Desire2Learn Incorporated Mobile 816-718-1995 Shelley.Constant at Desire2Learn.com www.Desire2Learn.com From: Lindon-Burgett, Dana J. [mailto:dlindon at rose.edu] Sent: Friday, November 22, 2013 12:45 PM To: Shelley Constant Cc: Meyer, Chris J. Subject: Date of Upgrade to 10.3 SP1 I've heard back from all of our team and an earlier date would work for them. So if there is any way we could upgrade on the 2nd (or even the 3rd), we would greatly appreciate it. Our faculty who teach intercession are very nervous about the 6th because their classes are already on such a condensed time frame. 1 day of downtime is often equivilent to 1 full weeks of work. And the last upgrade didn't go very well and really had a negative impact on their courses. I know you are checking with your folks to see if the 2nd or 3rd would work. I just wanted to let you know the status from the user group. Thanks in advance for your help! Dana -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1545 bytes Desc: image001.png URL: From cmeyer at rose.edu Tue Nov 26 15:49:36 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 26 Nov 2013 21:49:36 +0000 Subject: [D2l-alert] FW: Form Entry [Contact the Rose D2L Helpdesk] (7317767) In-Reply-To: References: <00000142964f9882-377f3a85-36ed-458e-baec-50b6c1064d83-000000@email.amazonses.com> , Message-ID: We may be having more trouble. A student just contacted Rose D2L Support with an HTTP 500 Internal Server Error. She can connect to the server on her phone but receives the error when trying to connect on her computer. I pull up the site fine from home. Frank, would you please check on this? Chris ________________________________ From: Miranda Adams [mirandasheree1125 at gmail.com] Sent: Tuesday, November 26, 2013 3:42 PM To: Meyer, Chris J. Subject: Re: Form Entry [Contact the Rose D2L Helpdesk] (7317767) It say http 500 internal server error I've tried from my computer at home and phone. Thanks On Tuesday, November 26, 2013, Meyer, Chris J. wrote: I can access the site from my home. Would you please explain what you mean? Are you able to login at d2l.rose.edu? We had a temporary outage yesterday morning but I think that has been resolved. Chris ________________________________ From: forms at formbldr.com [forms at formbldr.com] Sent: Tuesday, November 26, 2013 3:27 PM To: d2lsupport Subject: Form Entry [Contact the Rose D2L Helpdesk] (7317767) Name: First : Miranda Last : Adams Email Address: mirandasheree1125 at gmail.com Student ID or Empl ID: 0275601 D2L Username: miranda-adams Question/Comment: D2L isn't working. I have an exam due tonight at mid night and I am off work from 3 to 5 today to take this exam. Will this problem be fixed before midnight tonight? CAPTCHA: Please enter the code above: : dc8e7bc -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmeyer at rose.edu Tue Nov 26 15:53:50 2013 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Tue, 26 Nov 2013 21:53:50 +0000 Subject: [D2l-alert] D2L appears to be down In-Reply-To: References: <8aece581a2ff4d119d56eded3dc628b3@BLUPR01MB067.prod.exchangelabs.com> , Message-ID: Are we having another issue? A student just contacted Rose D2L Support with an HTTP 500 Internal Server Error. She can connect to the server on her phone but receives the error when trying to connect on her computer. I can pull up the site fine from home. Is anyone else having trouble? Chris ________________________________ From: d2l-alert-bounces at lists.onenet.net [d2l-alert-bounces at lists.onenet.net] on behalf of Frank Hedges [frank at onenet.net] Sent: Monday, November 25, 2013 11:57 AM To: Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down D2L is investigating the issue. I have temporarily suspended the app2 server in the load balancer since it was not responding so D2L is working on that server at this time. Thanks Frank On Mon, Nov 25, 2013 at 11:48 AM, Lindon-Burgett, Dana J. > wrote: It appears to be with our URL link...so it may not be impacting others. We can get the website to open. Thanks for checking! Dana ________________________________ From: Dills, Amanda L [aldills at okcu.edu] Sent: Monday, November 25, 2013 11:46 AM To: 'Shelley Constant'; Lindon-Burgett, Dana J. Cc: 'd2l-alert (d2l-alert at lists.onenet.net)' Subject: RE: [D2l-alert] D2L appears to be down I was just able to log on here at OCU, and I haven?t heard any questions from students today (though our campus was closed until 10:00, so no one was probably trying to log on before that). Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Shelley Constant Sent: Monday, November 25, 2013 11:43 AM To: Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down Let me know if I need to escalate. Shelley Constant Senior Account Manager ? Central Desire2Learn Incorporated 816-718-1995 mobile 888-772-0325 Ext. 6338 Shelley.Constant at Desire2Learn.com www.Desire2Learn.com On Nov 25, 2013, at 11:41 AM, "Lindon-Burgett, Dana J." > wrote: Frank, Do you know if you took the server down to fix the earlier issue? We have had multiple reports that seem to be from both on and off campus that they are not able to log in to D2L...so we are down. Is anyone else have issues? Dana _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: image001.jpg URL: From frank at onenet.net Tue Nov 26 15:55:10 2013 From: frank at onenet.net (Frank Hedges) Date: Tue, 26 Nov 2013 15:55:10 -0600 Subject: [D2l-alert] D2L appears to be down In-Reply-To: References: <8aece581a2ff4d119d56eded3dc628b3@BLUPR01MB067.prod.exchangelabs.com> Message-ID: Hi Chris, Looking into it. Frank On Tue, Nov 26, 2013 at 3:53 PM, Meyer, Chris J. wrote: > Are we having another issue? A student just contacted Rose D2L Support > with an HTTP 500 Internal Server Error. She can connect to the server on > her phone but receives the error when trying to connect on her computer. I > can pull up the site fine from home. Is anyone else having trouble? > > Chris > > ------------------------------ > *From:* d2l-alert-bounces at lists.onenet.net [ > d2l-alert-bounces at lists.onenet.net] on behalf of Frank Hedges [ > frank at onenet.net] > *Sent:* Monday, November 25, 2013 11:57 AM > > *To:* Lindon-Burgett, Dana J. > *Cc:* d2l-alert (d2l-alert at lists.onenet.net) > *Subject:* Re: [D2l-alert] D2L appears to be down > > D2L is investigating the issue. I have temporarily suspended the app2 > server in the load balancer since it was not responding so D2L is working > on that server at this time. > > Thanks > > Frank > > > On Mon, Nov 25, 2013 at 11:48 AM, Lindon-Burgett, Dana J. < > dlindon at rose.edu> wrote: > >> It appears to be with our URL link...so it may not be impacting others. >> >> We can get the website to open. >> >> Thanks for checking! >> Dana >> ------------------------------ >> *From:* Dills, Amanda L [aldills at okcu.edu] >> *Sent:* Monday, November 25, 2013 11:46 AM >> *To:* 'Shelley Constant'; Lindon-Burgett, Dana J. >> *Cc:* 'd2l-alert (d2l-alert at lists.onenet.net)' >> *Subject:* RE: [D2l-alert] D2L appears to be down >> >> I was just able to log on here at OCU, and I haven?t heard any >> questions from students today (though our campus was closed until 10:00, so >> no one was probably trying to log on before that). >> >> >> >> *Amanda (Miller) Dills* >> >> *Instructional Technologist* >> Center for Excellence in Teaching & Learning >> >> Oklahoma City University >> 2501 N. Blackwelder Ave. >> Oklahoma City , OK 73106 >> >> 405-208-5584 >> >> almiller at okcu.edu >> >> >> >> [image: smaller_CETL-horizontal logo] >> >> >> >> >> >> >> >> *From:* d2l-alert-bounces at lists.onenet.net [mailto: >> d2l-alert-bounces at lists.onenet.net] *On Behalf Of *Shelley Constant >> *Sent:* Monday, November 25, 2013 11:43 AM >> *To:* Lindon-Burgett, Dana J. >> *Cc:* d2l-alert (d2l-alert at lists.onenet.net) >> *Subject:* Re: [D2l-alert] D2L appears to be down >> >> >> >> Let me know if I need to escalate. >> >> >> >> >> *Shelley Constant *Senior Account Manager ? Central >> >> *Desire2Learn Incorporated* >> 816-718-1995 mobile >> >> 888-772-0325 Ext. 6338 >> >> *Shelley.Constant at Desire2Learn.com * >> www.Desire2Learn.com >> >> >> On Nov 25, 2013, at 11:41 AM, "Lindon-Burgett, Dana J." >> wrote: >> >> Frank, >> >> >> >> Do you know if you took the server down to fix the earlier issue? >> >> >> >> We have had multiple reports that seem to be from both on and off campus >> that they are not able to log in to D2L...so we are down. >> >> >> >> Is anyone else have issues? >> >> >> >> Dana >> >> _______________________________________________ >> D2l-alert mailing list >> D2l-alert at lists.onenet.net >> http://lists.onenet.net/mailman/listinfo/d2l-alert >> >> >> _______________________________________________ >> D2l-alert mailing list >> D2l-alert at lists.onenet.net >> http://lists.onenet.net/mailman/listinfo/d2l-alert >> > > > > -- > Frank Hedges - Systems Engineer > OneNet/Oklahoma State Regents for Higher Education > frank at onenet.net - Ph: 405-225-9183 > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: not available URL: From Susan.Kleisath at Desire2Learn.com Tue Nov 26 15:58:05 2013 From: Susan.Kleisath at Desire2Learn.com (Susan Kleisath) Date: Tue, 26 Nov 2013 21:58:05 +0000 Subject: [D2l-alert] INC00285726 - Server Access In-Reply-To: References: Message-ID: Hello, I have logged out of your production environment and have followed up in INC00285726. Thank you, Susan Susan Kleisath Tier II - Technical Support Analyst 1-888-538-3908 X2080 From: Susan Kleisath Sent: Monday, November 25, 2013 1:31 PM To: d2l-alert at lists.onenet.net Cc: TechnicalResponse; Mario Sanchez Subject: RE: INC00285726 - Server Access Hello, I tried to send an email earlier to inform you that I will be logging into your servers to investigate INC00285726 however the email appears not to have sent correctly. Thanks, Susan Susan Kleisath Tier II - Technical Support Analyst 1-888-538-3908 X2080 From: Susan Kleisath Sent: Monday, November 25, 2013 1:20 PM To: d2l-alerts at lists.onenet.net Cc: TechnicalResponse; Mario Sanchez Subject: INC00285726 - Server Access Hello, I will be logging into your production environment to investigate the outage reported in Service Desk incident INC00285726. I will notify you as soon as I have logged off. Thank you, Susan [Description: Description: D2LPici] Susan Kleisath Tier II - Technical Support Analyst Desire2Learn Incorporated 1-888-538-3908 X2080 susan.kleisath at desire2learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg URL: From frank at onenet.net Tue Nov 26 16:04:13 2013 From: frank at onenet.net (Frank Hedges) Date: Tue, 26 Nov 2013 16:04:13 -0600 Subject: [D2l-alert] D2L appears to be down In-Reply-To: References: <8aece581a2ff4d119d56eded3dc628b3@BLUPR01MB067.prod.exchangelabs.com> Message-ID: D2L had addressed an issue on the App2 server last night. I had put it back in the load balancer this morning but it just failed again. I have taken it back out of the load balancer so access should be ok now. Please let me know if it is not. Thanks Frank Hedges On Tue, Nov 26, 2013 at 3:55 PM, Frank Hedges wrote: > Hi Chris, > > Looking into it. > > Frank > > > On Tue, Nov 26, 2013 at 3:53 PM, Meyer, Chris J. wrote: > >> Are we having another issue? A student just contacted Rose D2L Support >> with an HTTP 500 Internal Server Error. She can connect to the server on >> her phone but receives the error when trying to connect on her computer. I >> can pull up the site fine from home. Is anyone else having trouble? >> >> Chris >> >> ------------------------------ >> *From:* d2l-alert-bounces at lists.onenet.net [ >> d2l-alert-bounces at lists.onenet.net] on behalf of Frank Hedges [ >> frank at onenet.net] >> *Sent:* Monday, November 25, 2013 11:57 AM >> >> *To:* Lindon-Burgett, Dana J. >> *Cc:* d2l-alert (d2l-alert at lists.onenet.net) >> *Subject:* Re: [D2l-alert] D2L appears to be down >> >> D2L is investigating the issue. I have temporarily suspended the app2 >> server in the load balancer since it was not responding so D2L is working >> on that server at this time. >> >> Thanks >> >> Frank >> >> >> On Mon, Nov 25, 2013 at 11:48 AM, Lindon-Burgett, Dana J. < >> dlindon at rose.edu> wrote: >> >>> It appears to be with our URL link...so it may not be impacting >>> others. >>> >>> We can get the website to open. >>> >>> Thanks for checking! >>> Dana >>> ------------------------------ >>> *From:* Dills, Amanda L [aldills at okcu.edu] >>> *Sent:* Monday, November 25, 2013 11:46 AM >>> *To:* 'Shelley Constant'; Lindon-Burgett, Dana J. >>> *Cc:* 'd2l-alert (d2l-alert at lists.onenet.net)' >>> *Subject:* RE: [D2l-alert] D2L appears to be down >>> >>> I was just able to log on here at OCU, and I haven?t heard any >>> questions from students today (though our campus was closed until 10:00, so >>> no one was probably trying to log on before that). >>> >>> >>> >>> *Amanda (Miller) Dills* >>> >>> *Instructional Technologist* >>> Center for Excellence in Teaching & Learning >>> >>> Oklahoma City University >>> 2501 N. Blackwelder Ave. >>> Oklahoma City , OK 73106 >>> >>> 405-208-5584 >>> >>> almiller at okcu.edu >>> >>> >>> >>> [image: smaller_CETL-horizontal logo] >>> >>> >>> >>> >>> >>> >>> >>> *From:* d2l-alert-bounces at lists.onenet.net [mailto: >>> d2l-alert-bounces at lists.onenet.net] *On Behalf Of *Shelley Constant >>> *Sent:* Monday, November 25, 2013 11:43 AM >>> *To:* Lindon-Burgett, Dana J. >>> *Cc:* d2l-alert (d2l-alert at lists.onenet.net) >>> *Subject:* Re: [D2l-alert] D2L appears to be down >>> >>> >>> >>> Let me know if I need to escalate. >>> >>> >>> >>> >>> *Shelley Constant *Senior Account Manager ? Central >>> >>> *Desire2Learn Incorporated* >>> 816-718-1995 mobile >>> >>> 888-772-0325 Ext. 6338 >>> >>> *Shelley.Constant at Desire2Learn.com * >>> www.Desire2Learn.com >>> >>> >>> On Nov 25, 2013, at 11:41 AM, "Lindon-Burgett, Dana J." < >>> dlindon at rose.edu> wrote: >>> >>> Frank, >>> >>> >>> >>> Do you know if you took the server down to fix the earlier issue? >>> >>> >>> >>> We have had multiple reports that seem to be from both on and off campus >>> that they are not able to log in to D2L...so we are down. >>> >>> >>> >>> Is anyone else have issues? >>> >>> >>> >>> Dana >>> >>> _______________________________________________ >>> D2l-alert mailing list >>> D2l-alert at lists.onenet.net >>> http://lists.onenet.net/mailman/listinfo/d2l-alert >>> >>> >>> _______________________________________________ >>> D2l-alert mailing list >>> D2l-alert at lists.onenet.net >>> http://lists.onenet.net/mailman/listinfo/d2l-alert >>> >> >> >> >> -- >> Frank Hedges - Systems Engineer >> OneNet/Oklahoma State Regents for Higher Education >> frank at onenet.net - Ph: 405-225-9183 >> > > > > -- > Frank Hedges - Systems Engineer > OneNet/Oklahoma State Regents for Higher Education > frank at onenet.net - Ph: 405-225-9183 > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: not available URL: From karen.klein at swosu.edu Tue Nov 26 16:08:04 2013 From: karen.klein at swosu.edu (Klein, Karen) Date: Tue, 26 Nov 2013 22:08:04 +0000 Subject: [D2l-alert] D2L appears to be down In-Reply-To: References: <8aece581a2ff4d119d56eded3dc628b3@BLUPR01MB067.prod.exchangelabs.com> , Message-ID: <2CC4315EE994A140B7831380C5EA7D1C2535A1FE@MAILBOX.admin.swosu.edu> I've not had any complaints today. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Tuesday, November 26, 2013 3:54 PM To: Frank Hedges; Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down Are we having another issue? A student just contacted Rose D2L Support with an HTTP 500 Internal Server Error. She can connect to the server on her phone but receives the error when trying to connect on her computer. I can pull up the site fine from home. Is anyone else having trouble? Chris ________________________________ From: d2l-alert-bounces at lists.onenet.net [d2l-alert-bounces at lists.onenet.net] on behalf of Frank Hedges [frank at onenet.net] Sent: Monday, November 25, 2013 11:57 AM To: Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down D2L is investigating the issue. I have temporarily suspended the app2 server in the load balancer since it was not responding so D2L is working on that server at this time. Thanks Frank On Mon, Nov 25, 2013 at 11:48 AM, Lindon-Burgett, Dana J. > wrote: It appears to be with our URL link...so it may not be impacting others. We can get the website to open. Thanks for checking! Dana ________________________________ From: Dills, Amanda L [aldills at okcu.edu] Sent: Monday, November 25, 2013 11:46 AM To: 'Shelley Constant'; Lindon-Burgett, Dana J. Cc: 'd2l-alert (d2l-alert at lists.onenet.net)' Subject: RE: [D2l-alert] D2L appears to be down I was just able to log on here at OCU, and I haven't heard any questions from students today (though our campus was closed until 10:00, so no one was probably trying to log on before that). Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Shelley Constant Sent: Monday, November 25, 2013 11:43 AM To: Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down Let me know if I need to escalate. Shelley Constant Senior Account Manager - Central Desire2Learn Incorporated 816-718-1995 mobile 888-772-0325 Ext. 6338 Shelley.Constant at Desire2Learn.com www.Desire2Learn.com On Nov 25, 2013, at 11:41 AM, "Lindon-Burgett, Dana J." > wrote: Frank, Do you know if you took the server down to fix the earlier issue? We have had multiple reports that seem to be from both on and off campus that they are not able to log in to D2L...so we are down. Is anyone else have issues? Dana _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: image001.jpg URL: From aldills at okcu.edu Tue Nov 26 16:14:18 2013 From: aldills at okcu.edu (Dills, Amanda L) Date: Tue, 26 Nov 2013 22:14:18 +0000 Subject: [D2l-alert] D2L appears to be down In-Reply-To: <2CC4315EE994A140B7831380C5EA7D1C2535A1FE@MAILBOX.admin.swosu.edu> References: <8aece581a2ff4d119d56eded3dc628b3@BLUPR01MB067.prod.exchangelabs.com> , <2CC4315EE994A140B7831380C5EA7D1C2535A1FE@MAILBOX.admin.swosu.edu> Message-ID: <57c9b55092184c7fb4b3bb64aa3d59fd@BLUPR01MB067.prod.exchangelabs.com> I've been on D2L all day - seems to be working fine here, and no complaints have come in that I know of. Amanda From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Klein, Karen Sent: Tuesday, November 26, 2013 4:08 PM To: Meyer, Chris J.; Frank Hedges; Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down I've not had any complaints today. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Meyer, Chris J. Sent: Tuesday, November 26, 2013 3:54 PM To: Frank Hedges; Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down Are we having another issue? A student just contacted Rose D2L Support with an HTTP 500 Internal Server Error. She can connect to the server on her phone but receives the error when trying to connect on her computer. I can pull up the site fine from home. Is anyone else having trouble? Chris ________________________________ From: d2l-alert-bounces at lists.onenet.net [d2l-alert-bounces at lists.onenet.net] on behalf of Frank Hedges [frank at onenet.net] Sent: Monday, November 25, 2013 11:57 AM To: Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down D2L is investigating the issue. I have temporarily suspended the app2 server in the load balancer since it was not responding so D2L is working on that server at this time. Thanks Frank On Mon, Nov 25, 2013 at 11:48 AM, Lindon-Burgett, Dana J. > wrote: It appears to be with our URL link...so it may not be impacting others. We can get the website to open. Thanks for checking! Dana ________________________________ From: Dills, Amanda L [aldills at okcu.edu] Sent: Monday, November 25, 2013 11:46 AM To: 'Shelley Constant'; Lindon-Burgett, Dana J. Cc: 'd2l-alert (d2l-alert at lists.onenet.net)' Subject: RE: [D2l-alert] D2L appears to be down I was just able to log on here at OCU, and I haven't heard any questions from students today (though our campus was closed until 10:00, so no one was probably trying to log on before that). Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 almiller at okcu.edu [smaller_CETL-horizontal logo] From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Shelley Constant Sent: Monday, November 25, 2013 11:43 AM To: Lindon-Burgett, Dana J. Cc: d2l-alert (d2l-alert at lists.onenet.net) Subject: Re: [D2l-alert] D2L appears to be down Let me know if I need to escalate. Shelley Constant Senior Account Manager - Central Desire2Learn Incorporated 816-718-1995 mobile 888-772-0325 Ext. 6338 Shelley.Constant at Desire2Learn.com www.Desire2Learn.com On Nov 25, 2013, at 11:41 AM, "Lindon-Burgett, Dana J." > wrote: Frank, Do you know if you took the server down to fix the earlier issue? We have had multiple reports that seem to be from both on and off campus that they are not able to log in to D2L...so we are down. Is anyone else have issues? Dana _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: image001.jpg URL: From frank at onenet.net Tue Nov 26 16:21:22 2013 From: frank at onenet.net (Frank Hedges) Date: Tue, 26 Nov 2013 16:21:22 -0600 Subject: [D2l-alert] D2L appears to be down In-Reply-To: <57c9b55092184c7fb4b3bb64aa3d59fd@BLUPR01MB067.prod.exchangelabs.com> References: <8aece581a2ff4d119d56eded3dc628b3@BLUPR01MB067.prod.exchangelabs.com> <2CC4315EE994A140B7831380C5EA7D1C2535A1FE@MAILBOX.admin.swosu.edu> <57c9b55092184c7fb4b3bb64aa3d59fd@BLUPR01MB067.prod.exchangelabs.com> Message-ID: There was an issue but it was discovered quickly. It was the app2 server. It has been taken out of the load balancer for now until D2L can investigate again. Thanks Frank On Tue, Nov 26, 2013 at 4:14 PM, Dills, Amanda L wrote: > I?ve been on D2L all day ? seems to be working fine here, and no > complaints have come in that I know of. > > > > Amanda > > > > > > > > *From:* d2l-alert-bounces at lists.onenet.net [mailto: > d2l-alert-bounces at lists.onenet.net] *On Behalf Of *Klein, Karen > *Sent:* Tuesday, November 26, 2013 4:08 PM > *To:* Meyer, Chris J.; Frank Hedges; Lindon-Burgett, Dana J. > > *Cc:* d2l-alert (d2l-alert at lists.onenet.net) > *Subject:* Re: [D2l-alert] D2L appears to be down > > > > I?ve not had any complaints today. > > > > *- Karen* > > > > *From:* d2l-alert-bounces at lists.onenet.net [ > mailto:d2l-alert-bounces at lists.onenet.net] > *On Behalf Of *Meyer, Chris J. > *Sent:* Tuesday, November 26, 2013 3:54 PM > *To:* Frank Hedges; Lindon-Burgett, Dana J. > *Cc:* d2l-alert (d2l-alert at lists.onenet.net) > *Subject:* Re: [D2l-alert] D2L appears to be down > > > > Are we having another issue? A student just contacted Rose D2L Support > with an HTTP 500 Internal Server Error. She can connect to the server on > her phone but receives the error when trying to connect on her computer. I > can pull up the site fine from home. Is anyone else having trouble? > > > > Chris > > > ------------------------------ > > *From:* d2l-alert-bounces at lists.onenet.net [ > d2l-alert-bounces at lists.onenet.net] on behalf of Frank Hedges [ > frank at onenet.net] > *Sent:* Monday, November 25, 2013 11:57 AM > *To:* Lindon-Burgett, Dana J. > *Cc:* d2l-alert (d2l-alert at lists.onenet.net) > *Subject:* Re: [D2l-alert] D2L appears to be down > > D2L is investigating the issue. I have temporarily suspended the app2 > server in the load balancer since it was not responding so D2L is working > on that server at this time. > > > > Thanks > > > > Frank > > > > On Mon, Nov 25, 2013 at 11:48 AM, Lindon-Burgett, Dana J. < > dlindon at rose.edu> wrote: > > It appears to be with our URL link...so it may not be impacting others. > > > > We can get the website to open. > > > > Thanks for checking! > > Dana > ------------------------------ > > *From:* Dills, Amanda L [aldills at okcu.edu] > *Sent:* Monday, November 25, 2013 11:46 AM > *To:* 'Shelley Constant'; Lindon-Burgett, Dana J. > *Cc:* 'd2l-alert (d2l-alert at lists.onenet.net)' > *Subject:* RE: [D2l-alert] D2L appears to be down > > I was just able to log on here at OCU, and I haven?t heard any questions > from students today (though our campus was closed until 10:00, so no one > was probably trying to log on before that). > > > > *Amanda (Miller) Dills* > > *Instructional Technologist* > Center for Excellence in Teaching & Learning > > Oklahoma City University > 2501 N. Blackwelder Ave. > Oklahoma City , OK 73106 > > 405-208-5584 > > almiller at okcu.edu > > > > [image: smaller_CETL-horizontal logo] > > > > > > > > *From:* d2l-alert-bounces at lists.onenet.net [mailto: > d2l-alert-bounces at lists.onenet.net] *On Behalf Of *Shelley Constant > *Sent:* Monday, November 25, 2013 11:43 AM > *To:* Lindon-Burgett, Dana J. > *Cc:* d2l-alert (d2l-alert at lists.onenet.net) > *Subject:* Re: [D2l-alert] D2L appears to be down > > > > Let me know if I need to escalate. > > > > > *Shelley Constant *Senior Account Manager ? Central > > *Desire2Learn Incorporated* > 816-718-1995 mobile > > 888-772-0325 Ext. 6338 > > *Shelley.Constant at Desire2Learn.com * > www.Desire2Learn.com > > > On Nov 25, 2013, at 11:41 AM, "Lindon-Burgett, Dana J." > wrote: > > Frank, > > > > Do you know if you took the server down to fix the earlier issue? > > > > We have had multiple reports that seem to be from both on and off campus > that they are not able to log in to D2L...so we are down. > > > > Is anyone else have issues? > > > > Dana > > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > > > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > > > > > > -- > > Frank Hedges - Systems Engineer > > OneNet/Oklahoma State Regents for Higher Education > > frank at onenet.net - Ph: 405-225-9183 > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6521 bytes Desc: not available URL: From Susan.Kleisath at Desire2Learn.com Wed Nov 27 07:12:05 2013 From: Susan.Kleisath at Desire2Learn.com (Susan Kleisath) Date: Wed, 27 Nov 2013 13:12:05 +0000 Subject: [D2l-alert] INC00285726 - Server Access In-Reply-To: References: Message-ID: Hello, I will be logging into your production environment to investigate the outage reported in Service Desk incident INC00285726. I will notify you as soon as I have logged off. Thank you, Susan Susan Kleisath Tier II - Technical Support Analyst 1-888-538-3908 X2080 From: Frank Hedges [mailto:frank at onenet.net] Sent: Tuesday, November 26, 2013 5:02 PM To: Susan Kleisath Subject: Re: [D2l-alert] INC00285726 - Server Access Hi Susan, d2l-app2-w2k8 is not working giving 500 error. I just took it out of the load balancer. Please advise. Thanks Frank Hedges On Tue, Nov 26, 2013 at 3:58 PM, Susan Kleisath > wrote: Hello, I have logged out of your production environment and have followed up in INC00285726. Thank you, Susan Susan Kleisath Tier II - Technical Support Analyst 1-888-538-3908 X2080 From: Susan Kleisath Sent: Monday, November 25, 2013 1:31 PM To: d2l-alert at lists.onenet.net Cc: TechnicalResponse; Mario Sanchez Subject: RE: INC00285726 - Server Access Hello, I tried to send an email earlier to inform you that I will be logging into your servers to investigate INC00285726 however the email appears not to have sent correctly. Thanks, Susan Susan Kleisath Tier II - Technical Support Analyst 1-888-538-3908 X2080 From: Susan Kleisath Sent: Monday, November 25, 2013 1:20 PM To: d2l-alerts at lists.onenet.net Cc: TechnicalResponse; Mario Sanchez Subject: INC00285726 - Server Access Hello, I will be logging into your production environment to investigate the outage reported in Service Desk incident INC00285726. I will notify you as soon as I have logged off. Thank you, Susan [Description: Description: D2LPici] Susan Kleisath Tier II - Technical Support Analyst Desire2Learn Incorporated 1-888-538-3908 X2080 susan.kleisath at desire2learn.com www.Desire2Learn.com _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg URL: From Susan.Kleisath at Desire2Learn.com Fri Nov 29 13:48:48 2013 From: Susan.Kleisath at Desire2Learn.com (Susan Kleisath) Date: Fri, 29 Nov 2013 19:48:48 +0000 Subject: [D2l-alert] INC00285726 - Server Access In-Reply-To: References: Message-ID: Hello, I have logged out of your production environment and provided an update in INC00285726. Thank you, Susan Susan Kleisath Tier II - Technical Support Analyst 1-888-538-3908 X2080 From: Susan Kleisath Sent: Wednesday, November 27, 2013 8:12 AM To: d2l-alert at lists.onenet.net Cc: TechnicalResponse; Mario Sanchez Subject: RE: [D2l-alert] INC00285726 - Server Access Hello, I will be logging into your production environment to investigate the outage reported in Service Desk incident INC00285726. I will notify you as soon as I have logged off. Thank you, Susan Susan Kleisath Tier II - Technical Support Analyst 1-888-538-3908 X2080 From: Frank Hedges [mailto:frank at onenet.net] Sent: Tuesday, November 26, 2013 5:02 PM To: Susan Kleisath Subject: Re: [D2l-alert] INC00285726 - Server Access Hi Susan, d2l-app2-w2k8 is not working giving 500 error. I just took it out of the load balancer. Please advise. Thanks Frank Hedges On Tue, Nov 26, 2013 at 3:58 PM, Susan Kleisath > wrote: Hello, I have logged out of your production environment and have followed up in INC00285726. Thank you, Susan Susan Kleisath Tier II - Technical Support Analyst 1-888-538-3908 X2080 From: Susan Kleisath Sent: Monday, November 25, 2013 1:31 PM To: d2l-alert at lists.onenet.net Cc: TechnicalResponse; Mario Sanchez Subject: RE: INC00285726 - Server Access Hello, I tried to send an email earlier to inform you that I will be logging into your servers to investigate INC00285726 however the email appears not to have sent correctly. Thanks, Susan Susan Kleisath Tier II - Technical Support Analyst 1-888-538-3908 X2080 From: Susan Kleisath Sent: Monday, November 25, 2013 1:20 PM To: d2l-alerts at lists.onenet.net Cc: TechnicalResponse; Mario Sanchez Subject: INC00285726 - Server Access Hello, I will be logging into your production environment to investigate the outage reported in Service Desk incident INC00285726. I will notify you as soon as I have logged off. Thank you, Susan [Description: Description: D2LPici] Susan Kleisath Tier II - Technical Support Analyst Desire2Learn Incorporated 1-888-538-3908 X2080 susan.kleisath at desire2learn.com www.Desire2Learn.com _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... 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