From cmeyer at rose.edu  Tue Apr  1 17:10:45 2014
From: cmeyer at rose.edu (Meyer, Chris J.)
Date: Tue, 1 Apr 2014 22:10:45 +0000
Subject: [D2l-alert] D2L might not be accessible off-campus
In-Reply-To: <F27FA7C2C7CC3F479D74B5B4D5A9681FEE92BD@Vesta.admin.rose.cc.ok.us>
References: <F27FA7C2C7CC3F479D74B5B4D5A9681FEE92BD@Vesta.admin.rose.cc.ok.us>
Message-ID: <C999806F-8F82-43FC-89F6-472745FFD678@rose.edu>

Yes. It suggests a problem with one of the app servers. Frank, can you please check on this or forward to someone who can? Thanks.

Chris

Sent from my iPhone

On Apr 1, 2014, at 4:18 PM, "Hurst, Travis" <thurst at rose.edu<mailto:thurst at rose.edu>> wrote:

Chris,

I have had a few calls about HTTP 500 errors from people trying to access D2L from home. Do I contact Frank at OneNet to see if there is a known issue?

Travis Hurst
Coordinator, Instructional Technology | Rose State College | www.rose.edu<http://www.rose.edu/>
Midwest City, OK 73110 | v: 405.733.7917 | e: thurst at rose.edu<mailto:thurst at rose.edu>

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From frank at onenet.net  Tue Apr  1 18:09:58 2014
From: frank at onenet.net (Frank Hedges)
Date: Tue, 1 Apr 2014 18:09:58 -0500
Subject: [D2l-alert] D2L might not be accessible off-campus
In-Reply-To: <C999806F-8F82-43FC-89F6-472745FFD678@rose.edu>
References: <F27FA7C2C7CC3F479D74B5B4D5A9681FEE92BD@Vesta.admin.rose.cc.ok.us>
 <C999806F-8F82-43FC-89F6-472745FFD678@rose.edu>
Message-ID: <CAFb+J1n5ufm==D+ma2WQLWShRwVBNiVYLDFRx6FWEuTx2_URrA@mail.gmail.com>

The app1 server was giving the 500 error.  D2L service manager was running
as well as sub services.  Still investigating the issue.  App2 and App3 are
ok.  I restarted the D2L service manager and the website on App1 came back
online.  All three App servers are currently online.

Frank Hedges


On Tue, Apr 1, 2014 at 5:10 PM, Meyer, Chris J. <cmeyer at rose.edu> wrote:

>  Yes. It suggests a problem with one of the app servers. Frank, can you
> please check on this or forward to someone who can? Thanks.
>
>  Chris
>
> Sent from my iPhone
>
> On Apr 1, 2014, at 4:18 PM, "Hurst, Travis" <thurst at rose.edu> wrote:
>
>   Chris,
>
>
>
> I have had a few calls about HTTP 500 errors from people trying to access
> D2L from home. Do I contact Frank at OneNet to see if there is a known
> issue?
>
>
>
> *Travis Hurst*
>
> Coordinator, Instructional Technology | Rose State College | www.rose.edu
> Midwest City, OK 73110 | v: 405.733.7917 | e: thurst at rose.edu
>
>
>
>


-- 
Frank Hedges - Systems Engineer
OneNet/Oklahoma State Regents for Higher Education
frank at onenet.net - Ph: 405-225-9183
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From thurst at rose.edu  Tue Apr  1 22:07:17 2014
From: thurst at rose.edu (Hurst, Travis)
Date: Wed, 2 Apr 2014 03:07:17 +0000
Subject: [D2l-alert] D2L might not be accessible off-campus
In-Reply-To: <CAFb+J1n5ufm==D+ma2WQLWShRwVBNiVYLDFRx6FWEuTx2_URrA@mail.gmail.com>
References: <F27FA7C2C7CC3F479D74B5B4D5A9681FEE92BD@Vesta.admin.rose.cc.ok.us>
 <C999806F-8F82-43FC-89F6-472745FFD678@rose.edu>,
 <CAFb+J1n5ufm==D+ma2WQLWShRwVBNiVYLDFRx6FWEuTx2_URrA@mail.gmail.com>
Message-ID: <91E3DAF7-0D9C-49F1-BDB0-0C542A9DA1BB@rose.edu>

We received two help desk requests with this issue again about 9:00. I was able to login, but just wanted to give a heads up.

Travis Hurst

On Apr 1, 2014, at 6:10 PM, "Frank Hedges" <frank at onenet.net<mailto:frank at onenet.net>> wrote:

The app1 server was giving the 500 error.  D2L service manager was running as well as sub services.  Still investigating the issue.  App2 and App3 are ok.  I restarted the D2L service manager and the website on App1 came back online.  All three App servers are currently online.

Frank Hedges


On Tue, Apr 1, 2014 at 5:10 PM, Meyer, Chris J. <cmeyer at rose.edu<mailto:cmeyer at rose.edu>> wrote:
Yes. It suggests a problem with one of the app servers. Frank, can you please check on this or forward to someone who can? Thanks.

Chris

Sent from my iPhone

On Apr 1, 2014, at 4:18 PM, "Hurst, Travis" <thurst at rose.edu<mailto:thurst at rose.edu>> wrote:

Chris,

I have had a few calls about HTTP 500 errors from people trying to access D2L from home. Do I contact Frank at OneNet to see if there is a known issue?

Travis Hurst
Coordinator, Instructional Technology | Rose State College | www.rose.edu<http://www.rose.edu/>
Midwest City, OK 73110 | v: 405.733.7917<tel:405.733.7917> | e: thurst at rose.edu<mailto:thurst at rose.edu>




--
Frank Hedges - Systems Engineer
OneNet/Oklahoma State Regents for Higher Education
frank at onenet.net<mailto:frank at onenet.net> - Ph: 405-225-9183
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From Ahmed.Luzon at Desire2Learn.com  Fri Apr  4 08:55:32 2014
From: Ahmed.Luzon at Desire2Learn.com (Ahmed Luzon)
Date: Fri, 4 Apr 2014 13:55:32 +0000
Subject: [D2l-alert] INC00309249 - Server Access
Message-ID: <22E3292CC9444A4CB1B21837FA237FA4278400D5@KTVCAEX-MB-01.desire2learn.d2l>

Hello,

I will be logging into your Production environment to investigate the issue reported in Service Desk incident INC00309249.  I will notify you as soon as I have logged off.


Ahmed Luzon
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From Ahmed.Luzon at Desire2Learn.com  Fri Apr  4 10:51:29 2014
From: Ahmed.Luzon at Desire2Learn.com (Ahmed Luzon)
Date: Fri, 4 Apr 2014 15:51:29 +0000
Subject: [D2l-alert] INC00309249 - Server Access
In-Reply-To: <22E3292CC9444A4CB1B21837FA237FA4278400D5@KTVCAEX-MB-01.desire2learn.d2l>
References: <22E3292CC9444A4CB1B21837FA237FA4278400D5@KTVCAEX-MB-01.desire2learn.d2l>
Message-ID: <22E3292CC9444A4CB1B21837FA237FA427840185@KTVCAEX-MB-01.desire2learn.d2l>

Hi,

I logged off your servers.
No changes made.

[D2L logo]
Ahmed Luzon
Tier3 Technical Support Analyst
Desire2Learn Incorporated
1-888-538-3908 x2078
1-519-514-0001 x4001
ahmed.luzon at desire2learn.com<mailto:ahmed.luzon at desire2learn.com>
www.Desire2Learn.com<http://www.desire2learn.com/>

From: Ahmed Luzon
Sent: Friday, April 04, 2014 9:56 AM
To: 'd2l-alert at lists.onenet.net'
Cc: D2LSupport T3
Subject: INC00309249 - Server Access


Hello,

I will be logging into your Production environment to investigate the issue reported in Service Desk incident INC00309249.  I will notify you as soon as I have logged off.


Ahmed Luzon
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From cmeyer at rose.edu  Sat Apr  5 11:01:56 2014
From: cmeyer at rose.edu (Meyer, Chris J.)
Date: Sat, 5 Apr 2014 16:01:56 +0000
Subject: [D2l-alert] Http 500 errors
Message-ID: <AF16CA08-3B83-4E84-B77C-433E04BF1BE9@rose.edu>

Frank,

We've had several users report errors upon attempt to submit their login this morning. I can login on my phone. Are we having issues again? Thanks.

Chris

Sent from my iPhone

From frank at onenet.net  Sat Apr  5 12:21:49 2014
From: frank at onenet.net (Frank Hedges)
Date: Sat, 5 Apr 2014 12:21:49 -0500
Subject: [D2l-alert] Http 500 errors
In-Reply-To: <AF16CA08-3B83-4E84-B77C-433E04BF1BE9@rose.edu>
References: <AF16CA08-3B83-4E84-B77C-433E04BF1BE9@rose.edu>
Message-ID: <CAFb+J1=GGc0Ws4tOP=4sOLAOQOkJR3e-a76FPPe=_3p0LaOJyw@mail.gmail.com>

Restarted app1 d2l service manager and started working.  No sub services
were showing stopped.  App2 and App3 are fine, so it is just isolated to
app1.  Opening ticket with d2l.  I am going to take app1 out of the load
until d2l can actively work ticket .

Frank
On Apr 5, 2014 11:01 AM, "Meyer, Chris J." <cmeyer at rose.edu> wrote:

> Frank,
>
> We've had several users report errors upon attempt to submit their login
> this morning. I can login on my phone. Are we having issues again? Thanks.
>
> Chris
>
> Sent from my iPhone
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From frank at onenet.net  Sat Apr  5 12:40:28 2014
From: frank at onenet.net (Frank Hedges)
Date: Sat, 5 Apr 2014 12:40:28 -0500
Subject: [D2l-alert] Http 500 errors
In-Reply-To: <9CA305BA547BC24A9E9B461106AA962A2708D899@KTVCAEX-MB-01.desire2learn.d2l>
References: <AF16CA08-3B83-4E84-B77C-433E04BF1BE9@rose.edu>
 <CAFb+J1=GGc0Ws4tOP=4sOLAOQOkJR3e-a76FPPe=_3p0LaOJyw@mail.gmail.com>
 <9CA305BA547BC24A9E9B461106AA962A2708D899@KTVCAEX-MB-01.desire2learn.d2l>
Message-ID: <CAFb+J1nkc44+-Rr_ANT9ubvG4gRC2BONyAzqoYUkhHp5kA-j7g@mail.gmail.com>

Hi Shelley I have opened INC00316952 with D2L. If you can escalate it that
would be great.  They have my cell phone number so I would like to notified
when they begin working on it.

Frank Hedges



On Sat, Apr 5, 2014 at 12:27 PM, Shelley Constant <
Shelley.Constant at desire2learn.com> wrote:

>  Let me know if I need to escalate or can assist.  Thanks!
>
> Shelley
>
>
>
> *From:* d2l-alert-bounces at lists.onenet.net [mailto:
> d2l-alert-bounces at lists.onenet.net] *On Behalf Of *Frank Hedges
> *Sent:* Saturday, April 05, 2014 12:22 PM
> *To:* Chris J. Meyer
> *Cc:* d2l-alert
> *Subject:* Re: [D2l-alert] Http 500 errors
>
>
>
> Restarted app1 d2l service manager and started working.  No sub services
> were showing stopped.  App2 and App3 are fine, so it is just isolated to
> app1.  Opening ticket with d2l.  I am going to take app1 out of the load
> until d2l can actively work ticket .
>
> Frank
>
> On Apr 5, 2014 11:01 AM, "Meyer, Chris J." <cmeyer at rose.edu> wrote:
>
> Frank,
>
> We've had several users report errors upon attempt to submit their login
> this morning. I can login on my phone. Are we having issues again? Thanks.
>
> Chris
>
> Sent from my iPhone
>



-- 
Frank Hedges - Systems Engineer
OneNet/Oklahoma State Regents for Higher Education
frank at onenet.net - Ph: 405-225-9183
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From Catalina.Magcalas at Desire2Learn.com  Sun Apr  6 18:50:23 2014
From: Catalina.Magcalas at Desire2Learn.com (Catalina Magcalas)
Date: Sun, 6 Apr 2014 23:50:23 +0000
Subject: [D2l-alert] INC00316952 - OSRHE>Rose>LE 10.3.0SP4>App1 Server stops
 responding http 500 errors
Message-ID: <E3DEF91BF955654599B30CD342843BAE30420944@KTVCAEX-MB-01.desire2learn.d2l>

Hi All,

I will be logging into your Production environment to investigate the issue reported in Service Desk incident INC00316952.  I will notify you as soon as I have logged off.

Regards,

Catalina
[Description: Description: Description: Description: D2L logo]

Catalina Magcalas
Tier III Technical Support Analyst - Australia
Desire2Learn Incorporated
Phone: +61 (0)3 9092 4400 ext 5015
www.Desire2Learn.com<http://www.desire2learn.com/>




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From Catalina.Magcalas at Desire2Learn.com  Sun Apr  6 22:41:38 2014
From: Catalina.Magcalas at Desire2Learn.com (Catalina Magcalas)
Date: Mon, 7 Apr 2014 03:41:38 +0000
Subject: [D2l-alert] INC00316952 - OSRHE>Rose>LE 10.3.0SP4>App1 Server
 stops responding http 500 errors
Message-ID: <E3DEF91BF955654599B30CD342843BAE304209DC@KTVCAEX-MB-01.desire2learn.d2l>

Hi All,

I am now logged off your servers.

Thanks and regards,
Catalina

From: Catalina Magcalas
Sent: Monday, April 07, 2014 9:50 AM
To: 'd2l-alert at lists.onenet.net'
Cc: Shelley Constant
Subject: INC00316952 - OSRHE>Rose>LE 10.3.0SP4>App1 Server stops responding http 500 errors

Hi All,

I will be logging into your Production environment to investigate the issue reported in Service Desk incident INC00316952.  I will notify you as soon as I have logged off.

Regards,

Catalina
[Description: Description: Description: Description: D2L logo]

Catalina Magcalas
Tier III Technical Support Analyst - Australia
Desire2Learn Incorporated
Phone: +61 (0)3 9092 4400 ext 5015
www.Desire2Learn.com<http://www.desire2learn.com/>




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From Yamini.SreePonnaganti at Desire2Learn.com  Mon Apr 14 19:59:56 2014
From: Yamini.SreePonnaganti at Desire2Learn.com (Yamini Sree Ponnaganti)
Date: Tue, 15 Apr 2014 00:59:56 +0000
Subject: [D2l-alert] INC00317975 - Server Access
Message-ID: <913B357182916F40A3F1D186EF0E283626A4A37F@KTVCAEX-MB-01.desire2learn.d2l>

Hello,

I will be logging into your PROD environment to investigate the issue reported in Service Desk incident INC00317975.  I will notify you as soon as I have logged off.


Thanks & Regards,

Yamini
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From Yamini.SreePonnaganti at Desire2Learn.com  Mon Apr 14 20:44:19 2014
From: Yamini.SreePonnaganti at Desire2Learn.com (Yamini Sree Ponnaganti)
Date: Tue, 15 Apr 2014 01:44:19 +0000
Subject: [D2l-alert] INC00317975 - Server Access
Message-ID: <913B357182916F40A3F1D186EF0E283626A4A3A0@KTVCAEX-MB-01.desire2learn.d2l>

Hello All,

I have now logged off from your environment and have updated the worknotes in Service Now with my investigation details.

Thanks & Regards,
Yamini

From: Yamini Sree Ponnaganti
Sent: Tuesday, April 15, 2014 11:00 AM
To: 'd2l-alert at lists.onenet.net'
Cc: D2LSupport T3
Subject: INC00317975 - Server Access


Hello,

I will be logging into your PROD environment to investigate the issue reported in Service Desk incident INC00317975.  I will notify you as soon as I have logged off.


Thanks & Regards,

Yamini
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From Ahmed.Luzon at Desire2Learn.com  Tue Apr 15 14:04:12 2014
From: Ahmed.Luzon at Desire2Learn.com (Ahmed Luzon)
Date: Tue, 15 Apr 2014 19:04:12 +0000
Subject: [D2l-alert] INC00309249 - Server Access
In-Reply-To: <22E3292CC9444A4CB1B21837FA237FA4278400D5@KTVCAEX-MB-01.desire2learn.d2l>
References: <22E3292CC9444A4CB1B21837FA237FA4278400D5@KTVCAEX-MB-01.desire2learn.d2l>
Message-ID: <22E3292CC9444A4CB1B21837FA237FA427845836@KTVCAEX-MB-01.desire2learn.d2l>

Hello,

I will be logging into your Production environment to investigate the issue reported in Service Desk incident INC00309249.  I will notify you as soon as I have logged off.


Ahmed Luzon
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From Yamini.SreePonnaganti at Desire2Learn.com  Wed Apr 16 01:24:33 2014
From: Yamini.SreePonnaganti at Desire2Learn.com (Yamini Sree Ponnaganti)
Date: Wed, 16 Apr 2014 06:24:33 +0000
Subject: [D2l-alert] INC00317975 - Server Access
Message-ID: <913B357182916F40A3F1D186EF0E283626A4A7C7@KTVCAEX-MB-01.desire2learn.d2l>

Hello,

I will be logging into your PROD environment to monitor the task reported in Service Desk incident INC00317975.  I will notify you as soon as I have logged off.

Thanks & Regards,

Yamini
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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From Yamini.SreePonnaganti at Desire2Learn.com  Wed Apr 16 02:36:29 2014
From: Yamini.SreePonnaganti at Desire2Learn.com (Yamini Sree Ponnaganti)
Date: Wed, 16 Apr 2014 07:36:29 +0000
Subject: [D2l-alert] INC00317975 - Server Access
Message-ID: <913B357182916F40A3F1D186EF0E283626A4A830@KTVCAEX-MB-01.desire2learn.d2l>

Hello All,

I have now logged off from your environment and have updated the SN ticket with my investigation details.

Thanks & Regards,
Yamini

From: Yamini Sree Ponnaganti
Sent: Wednesday, April 16, 2014 4:25 PM
To: 'd2l-alert at lists.onenet.net'
Cc: D2LSupport T3; Shelley Constant
Subject: INC00317975 - Server Access


Hello,

I will be logging into your PROD environment to monitor the task reported in Service Desk incident INC00317975.  I will notify you as soon as I have logged off.

Thanks & Regards,

Yamini
Tier 3 Technical Support Analyst
Professional Services
Desire2Learn Incorporated
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