From frank at onenet.net Mon Feb 3 11:22:02 2014 From: frank at onenet.net (Frank Hedges) Date: Mon, 3 Feb 2014 11:22:02 -0600 Subject: [D2l-alert] Install Certificate for D2L. Message-ID: We need to install the D2L certificate for Rose. The certificate expires on 2/6/2014 so we would like to install this certificate Tues evening. It will cause a very brief (few seconds) interruption to the Rose site while we install the new certificate. Regarding the storage maintenance we had planned on Sunday at 3:00pm, we did not perform that maintenance. We do need to perform that maintenance and would like to coordinate it with the certificate installation for the Rose site. Again the total downtime is expected to be seconds but will reserve a 5 minute window. Would Wednesday at 7:30am be acceptable with everyone. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From cmeyer at rose.edu Mon Feb 3 11:24:04 2014 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Mon, 3 Feb 2014 17:24:04 +0000 Subject: [D2l-alert] Install Certificate for D2L. In-Reply-To: References: Message-ID: That is fine with Rose. Chris From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Monday, February 03, 2014 11:22 AM To: d2l-alert at lists.onenet.net Subject: [D2l-alert] Install Certificate for D2L. We need to install the D2L certificate for Rose. The certificate expires on 2/6/2014 so we would like to install this certificate Tues evening. It will cause a very brief (few seconds) interruption to the Rose site while we install the new certificate. Regarding the storage maintenance we had planned on Sunday at 3:00pm, we did not perform that maintenance. We do need to perform that maintenance and would like to coordinate it with the certificate installation for the Rose site. Again the total downtime is expected to be seconds but will reserve a 5 minute window. Would Wednesday at 7:30am be acceptable with everyone. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Mon Feb 3 11:31:39 2014 From: frank at onenet.net (Frank Hedges) Date: Mon, 3 Feb 2014 11:31:39 -0600 Subject: [D2l-alert] Install Certificate for D2L. In-Reply-To: References: Message-ID: My apologies for the confusion on when we would like to perform the maintenance. We would like to install the certificate for Rose and do the storage maintenance Wednesday at 7:30am if that is acceptable. Thanks Frank Hedges On Mon, Feb 3, 2014 at 11:22 AM, Frank Hedges wrote: > We need to install the D2L certificate for Rose. The certificate expires > on 2/6/2014 so we would like to install this certificate Tues evening. It > will cause a very brief (few seconds) interruption to the Rose site while > we install the new certificate. > > Regarding the storage maintenance we had planned on Sunday at 3:00pm, we > did not perform that maintenance. We do need to perform that maintenance > and would like to coordinate it with the certificate installation for the > Rose site. Again the total downtime is expected to be seconds but will > reserve a 5 minute window. Would Wednesday at 7:30am be acceptable with > everyone. > > Thanks > -- > Frank Hedges - Systems Engineer > OneNet/Oklahoma State Regents for Higher Education > frank at onenet.net - Ph: 405-225-9183 > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From karen.klein at swosu.edu Mon Feb 3 12:25:50 2014 From: karen.klein at swosu.edu (Klein, Karen) Date: Mon, 3 Feb 2014 18:25:50 +0000 Subject: [D2l-alert] Install Certificate for D2L. In-Reply-To: References:

Message-ID: <2CC4315EE994A140B7831380C5EA7D1C253871EA@MAILBOX.admin.swosu.edu> OK for SWOSU. - Karen From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Frank Hedges Sent: Monday, February 03, 2014 11:32 AM To: d2l-alert at lists.onenet.net Subject: Re: [D2l-alert] Install Certificate for D2L. My apologies for the confusion on when we would like to perform the maintenance. We would like to install the certificate for Rose and do the storage maintenance Wednesday at 7:30am if that is acceptable. Thanks Frank Hedges On Mon, Feb 3, 2014 at 11:22 AM, Frank Hedges > wrote: We need to install the D2L certificate for Rose. The certificate expires on 2/6/2014 so we would like to install this certificate Tues evening. It will cause a very brief (few seconds) interruption to the Rose site while we install the new certificate. Regarding the storage maintenance we had planned on Sunday at 3:00pm, we did not perform that maintenance. We do need to perform that maintenance and would like to coordinate it with the certificate installation for the Rose site. Again the total downtime is expected to be seconds but will reserve a 5 minute window. Would Wednesday at 7:30am be acceptable with everyone. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Wed Feb 5 08:06:00 2014 From: frank at onenet.net (Frank Hedges) Date: Wed, 5 Feb 2014 08:06:00 -0600 Subject: [D2l-alert] Storage Maintenance & Certificate Install Message-ID: The storage maintenance went well. There was a few minutes of downtime to the D2L sites. Chris, I am having an issue getting the new cert active on the load balancer. I will get with Brian this morning and give you an update soon. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From aldills at okcu.edu Sun Feb 9 10:50:50 2014 From: aldills at okcu.edu (Dills, Amanda L) Date: Sun, 9 Feb 2014 16:50:50 +0000 Subject: [D2l-alert] Storage Maintenance & Certificate Install In-Reply-To: Message-ID: Currently, our D2L is unavailable - the log in screen is accessible, but attempting to log in yields a blank white screen with the words "500 Error" in small text. I am not sure if this is a server issue or something on our instance. Is anyone else seeing a similar issue this morning? Several students and faculty members have reported the issue, so I know it's not just my account or computer. Amanda Dills OKCU From: Frank Hedges > Date: Wednesday, February 5, 2014 8:06 AM To: "d2l-alert at lists.onenet.net" > Subject: [D2l-alert] Storage Maintenance & Certificate Install The storage maintenance went well. There was a few minutes of downtime to the D2L sites. Chris, I am having an issue getting the new cert active on the load balancer. I will get with Brian this morning and give you an update soon. Thanks -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Sun Feb 9 10:58:13 2014 From: frank at onenet.net (Frank Hedges) Date: Sun, 9 Feb 2014 10:58:13 -0600 Subject: [D2l-alert] Storage Maintenance & Certificate Install In-Reply-To: References: Message-ID: Hi Amanda, I am looking into it. Frank On Sun, Feb 9, 2014 at 10:50 AM, Dills, Amanda L wrote: > Currently, our D2L is unavailable -- the log in screen is accessible, but > attempting to log in yields a blank white screen with the words "500 Error" > in small text. I am not sure if this is a server issue or something on our > instance. > > Is anyone else seeing a similar issue this morning? Several students > and faculty members have reported the issue, so I know it's not just my > account or computer. > > Amanda Dills > OKCU > > From: Frank Hedges > Date: Wednesday, February 5, 2014 8:06 AM > To: "d2l-alert at lists.onenet.net" > > Subject: [D2l-alert] Storage Maintenance & Certificate Install > > The storage maintenance went well. There was a few minutes of downtime > to the D2L sites. > > Chris, I am having an issue getting the new cert active on the load > balancer. I will get with Brian this morning and give you an update soon. > > Thanks > > -- > Frank Hedges - Systems Engineer > OneNet/Oklahoma State Regents for Higher Education > frank at onenet.net - Ph: 405-225-9183 > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From frank at onenet.net Sun Feb 9 11:28:06 2014 From: frank at onenet.net (Frank Hedges) Date: Sun, 9 Feb 2014 11:28:06 -0600 Subject: [D2l-alert] Storage Maintenance & Certificate Install In-Reply-To: References:

Message-ID: We discovered and resolved an issue with the cifs service on the storage system, which impacted D2L. Frank On Sun, Feb 9, 2014 at 10:58 AM, Frank Hedges wrote: > Hi Amanda, > > I am looking into it. > > Frank > > > On Sun, Feb 9, 2014 at 10:50 AM, Dills, Amanda L wrote: > >> Currently, our D2L is unavailable -- the log in screen is accessible, >> but attempting to log in yields a blank white screen with the words "500 >> Error" in small text. I am not sure if this is a server issue or something >> on our instance. >> >> Is anyone else seeing a similar issue this morning? Several students >> and faculty members have reported the issue, so I know it's not just my >> account or computer. >> >> Amanda Dills >> OKCU >> >> From: Frank Hedges >> Date: Wednesday, February 5, 2014 8:06 AM >> To: "d2l-alert at lists.onenet.net" >> >> Subject: [D2l-alert] Storage Maintenance & Certificate Install >> >> The storage maintenance went well. There was a few minutes of >> downtime to the D2L sites. >> >> Chris, I am having an issue getting the new cert active on the load >> balancer. I will get with Brian this morning and give you an update soon. >> >> Thanks >> >> -- >> Frank Hedges - Systems Engineer >> OneNet/Oklahoma State Regents for Higher Education >> frank at onenet.net - Ph: 405-225-9183 >> > > > > -- > Frank Hedges - Systems Engineer > OneNet/Oklahoma State Regents for Higher Education > frank at onenet.net - Ph: 405-225-9183 > -- Frank Hedges - Systems Engineer OneNet/Oklahoma State Regents for Higher Education frank at onenet.net - Ph: 405-225-9183 -------------- next part -------------- An HTML attachment was scrubbed... URL: From aldills at okcu.edu Fri Feb 14 15:55:27 2014 From: aldills at okcu.edu (Dills, Amanda L) Date: Fri, 14 Feb 2014 21:55:27 +0000 Subject: [D2l-alert] FW: A Message for D2L Dropbox Users In-Reply-To: References: Message-ID: <90cb395af129488893b1a10bc380ff50@BL2PR01MB451.prod.exchangelabs.com> FYI: Just stumbled on this Dropbox bug this afternoon (see email message below). It's a pretty significant hiccup for us, since we have lots of faculty that like to upload Dropbox Feedback documents. According to the D2L Community message boards, there's a fix for the issue in Service Pack 4 - what are everyone's thoughts on that Service Pack upgrade? Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 aldills at okcu.edu [rsz_1rsz_transblue] From: Dills, Amanda L Sent: Friday, February 14, 2014 3:51 PM Subject: A Message for D2L Dropbox Users Greetings, I was just made aware of small hiccup in the Dropbox feedback process in D2L that I wanted to share with you. (By the way, this issue has already been reported to D2L, and according to the D2L Community Website, it will be fixed in the next, small "bug fix" upgrade, which I hope to implement as soon as possible.) In a nutshell: if you upload comment documents for your students into the D2L Dropbox Feedback area, but do not have anything typed in the "Feedback" text editor box, your students will not be able to see the documents or score you posted. The workaround for this issue is very simple (though perhaps a bit cumbersome for those that have already published multiple feedback documents). See the image below for more information: 1. Return to the Dropbox feedback screen. 2. Type SOMETHING (a period or other non-descript punctuation mark will work fine, or you can copy and paste the following sentence: " See the Attached File below for assignment feedback. " 3. Click the "Update" button. This will make all your feedback (including the uploaded document) visible to your students. [cid:image002.jpg at 01CF299C.79E85520] Please let me know if you have any questions about or require assistance with this process, and I hope you have a wonderful weekend. Best wishes, Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 aldills at okcu.edu [rsz_1rsz_transblue] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 6930 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 28369 bytes Desc: image002.jpg URL: From trust at okcu.edu Fri Feb 14 16:03:39 2014 From: trust at okcu.edu (Rust, Todd) Date: Fri, 14 Feb 2014 22:03:39 +0000 Subject: [D2l-alert] A Message for D2L Dropbox Users In-Reply-To: <90cb395af129488893b1a10bc380ff50@BL2PR01MB451.prod.exchangelabs.com> References: <90cb395af129488893b1a10bc380ff50@BL2PR01MB451.prod.exchangelabs.com> Message-ID: Amanda: As you say we have a large number of faculty using the dropbox. I would request the upgrade. Todd [cid:A14199C4-5CD0-4862-9C68-E78AD1FF6A2C] Please note new office and fax telephone numbers. From: , Amanda L > Date: Friday, February 14, 2014 3:55 PM To: "d2l-alert at lists.onenet.net" > Cc: "shelley.constant at desire2learn.com" >, Jessica Tyner >, Todd Rust >, "Gebb, Paul" > Subject: FW: A Message for D2L Dropbox Users FYI: Just stumbled on this Dropbox bug this afternoon (see email message below). It's a pretty significant hiccup for us, since we have lots of faculty that like to upload Dropbox Feedback documents. According to the D2L Community message boards, there's a fix for the issue in Service Pack 4 - what are everyone's thoughts on that Service Pack upgrade? Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 aldills at okcu.edu [rsz_1rsz_transblue] From: Dills, Amanda L Sent: Friday, February 14, 2014 3:51 PM Subject: A Message for D2L Dropbox Users Greetings, I was just made aware of small hiccup in the Dropbox feedback process in D2L that I wanted to share with you. (By the way, this issue has already been reported to D2L, and according to the D2L Community Website, it will be fixed in the next, small "bug fix" upgrade, which I hope to implement as soon as possible.) In a nutshell: if you upload comment documents for your students into the D2L Dropbox Feedback area, but do not have anything typed in the "Feedback" text editor box, your students will not be able to see the documents or score you posted. The workaround for this issue is very simple (though perhaps a bit cumbersome for those that have already published multiple feedback documents). See the image below for more information: 1. Return to the Dropbox feedback screen. 2. Type SOMETHING (a period or other non-descript punctuation mark will work fine, or you can copy and paste the following sentence: " See the Attached File below for assignment feedback. " 3. Click the "Update" button. This will make all your feedback (including the uploaded document) visible to your students. [cid:image002.jpg at 01CF299C.79E85520] Please let me know if you have any questions about or require assistance with this process, and I hope you have a wonderful weekend. Best wishes, Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 aldills at okcu.edu [rsz_1rsz_transblue] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Todd-email-sig[2][102].png Type: image/png Size: 16103 bytes Desc: Todd-email-sig[2][102].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 6930 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 28369 bytes Desc: image002.jpg URL: From dlindon at rose.edu Fri Feb 14 16:15:11 2014 From: dlindon at rose.edu (Lindon-Burgett, Dana J.) Date: Fri, 14 Feb 2014 22:15:11 +0000 Subject: [D2l-alert] A Message for D2L Dropbox Users In-Reply-To: References: <90cb395af129488893b1a10bc380ff50@BL2PR01MB451.prod.exchangelabs.com> Message-ID: We have also had one faculty report that when they uploaded a file, but later tried to delete it and replace it with a corrected version, they get an error message (error/500). Will this Service Pack 4 also fix this issue? If not, I will open a ticket. I'm sure we are okay with the upgrade to SP4 (it's needed). But I will let Travis Hurst confirm on Monday when he returns to the office. Dana From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Rust, Todd Sent: Friday, February 14, 2014 4:04 PM To: Dills, Amanda L; d2l-alert at lists.onenet.net Cc: Gebb, Paul Subject: Re: [D2l-alert] A Message for D2L Dropbox Users Amanda: As you say we have a large number of faculty using the dropbox. I would request the upgrade. Todd [cid:image003.png at 01CF299F.EFA26550] Please note new office and fax telephone numbers. From: , Amanda L > Date: Friday, February 14, 2014 3:55 PM To: "d2l-alert at lists.onenet.net" > Cc: "shelley.constant at desire2learn.com" >, Jessica Tyner >, Todd Rust >, "Gebb, Paul" > Subject: FW: A Message for D2L Dropbox Users FYI: Just stumbled on this Dropbox bug this afternoon (see email message below). It's a pretty significant hiccup for us, since we have lots of faculty that like to upload Dropbox Feedback documents. According to the D2L Community message boards, there's a fix for the issue in Service Pack 4 - what are everyone's thoughts on that Service Pack upgrade? Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 aldills at okcu.edu [rsz_1rsz_transblue] From: Dills, Amanda L Sent: Friday, February 14, 2014 3:51 PM Subject: A Message for D2L Dropbox Users Greetings, I was just made aware of small hiccup in the Dropbox feedback process in D2L that I wanted to share with you. (By the way, this issue has already been reported to D2L, and according to the D2L Community Website, it will be fixed in the next, small "bug fix" upgrade, which I hope to implement as soon as possible.) In a nutshell: if you upload comment documents for your students into the D2L Dropbox Feedback area, but do not have anything typed in the "Feedback" text editor box, your students will not be able to see the documents or score you posted. The workaround for this issue is very simple (though perhaps a bit cumbersome for those that have already published multiple feedback documents). See the image below for more information: 1. Return to the Dropbox feedback screen. 2. Type SOMETHING (a period or other non-descript punctuation mark will work fine, or you can copy and paste the following sentence: " See the Attached File below for assignment feedback. " 3. Click the "Update" button. This will make all your feedback (including the uploaded document) visible to your students. [cid:image005.jpg at 01CF299F.EFA26550] Please let me know if you have any questions about or require assistance with this process, and I hope you have a wonderful weekend. Best wishes, Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 aldills at okcu.edu [rsz_1rsz_transblue] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 16103 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 6930 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 28369 bytes Desc: image005.jpg URL: From cmeyer at rose.edu Fri Feb 14 16:20:09 2014 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Fri, 14 Feb 2014 22:20:09 +0000 Subject: [D2l-alert] A Message for D2L Dropbox Users In-Reply-To: References: <90cb395af129488893b1a10bc380ff50@BL2PR01MB451.prod.exchangelabs.com> Message-ID: As long as there isn't downtime, we are fine with the service pack application. If there is downtime required, we just need to schedule with notice to post a message for our users. Chris From: d2l-alert-bounces at lists.onenet.net [mailto:d2l-alert-bounces at lists.onenet.net] On Behalf Of Rust, Todd Sent: Friday, February 14, 2014 4:04 PM To: Dills, Amanda L; d2l-alert at lists.onenet.net Cc: Gebb, Paul Subject: Re: [D2l-alert] A Message for D2L Dropbox Users Amanda: As you say we have a large number of faculty using the dropbox. I would request the upgrade. Todd [cid:image003.png at 01CF29A0.A0CF7390] Please note new office and fax telephone numbers. From: , Amanda L > Date: Friday, February 14, 2014 3:55 PM To: "d2l-alert at lists.onenet.net" > Cc: "shelley.constant at desire2learn.com" >, Jessica Tyner >, Todd Rust >, "Gebb, Paul" > Subject: FW: A Message for D2L Dropbox Users FYI: Just stumbled on this Dropbox bug this afternoon (see email message below). It's a pretty significant hiccup for us, since we have lots of faculty that like to upload Dropbox Feedback documents. According to the D2L Community message boards, there's a fix for the issue in Service Pack 4 - what are everyone's thoughts on that Service Pack upgrade? Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 aldills at okcu.edu [rsz_1rsz_transblue] From: Dills, Amanda L Sent: Friday, February 14, 2014 3:51 PM Subject: A Message for D2L Dropbox Users Greetings, I was just made aware of small hiccup in the Dropbox feedback process in D2L that I wanted to share with you. (By the way, this issue has already been reported to D2L, and according to the D2L Community Website, it will be fixed in the next, small "bug fix" upgrade, which I hope to implement as soon as possible.) In a nutshell: if you upload comment documents for your students into the D2L Dropbox Feedback area, but do not have anything typed in the "Feedback" text editor box, your students will not be able to see the documents or score you posted. The workaround for this issue is very simple (though perhaps a bit cumbersome for those that have already published multiple feedback documents). See the image below for more information: 1. Return to the Dropbox feedback screen. 2. Type SOMETHING (a period or other non-descript punctuation mark will work fine, or you can copy and paste the following sentence: " See the Attached File below for assignment feedback. " 3. Click the "Update" button. This will make all your feedback (including the uploaded document) visible to your students. [cid:image005.jpg at 01CF29A0.A0CF7390] Please let me know if you have any questions about or require assistance with this process, and I hope you have a wonderful weekend. Best wishes, Amanda (Miller) Dills Instructional Technologist Center for Excellence in Teaching & Learning Oklahoma City University 2501 N. Blackwelder Ave. Oklahoma City , OK 73106 405-208-5584 aldills at okcu.edu [rsz_1rsz_transblue] -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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URL: From helpdesk at desire2learn.com Wed Feb 26 07:00:24 2014 From: helpdesk at desire2learn.com (helpdesk at desire2learn.com) Date: Wed, 26 Feb 2014 05:00:24 -0800 (PST) Subject: [D2l-alert] RITM0012875 - Desire2Learn Request A Service Pack now starting Message-ID: <28138252.30501.1393419624815.JavaMail.p16003@app32025.yyz1.service-now.com> Hello Travis Hurst, Your request for a Service Pack is scheduled to start now. We will notify you when it is completed. To view this request, please click here RITM0012875. Thank you, Desire2Learn Customer Service & Support Ref:MSG1619584 -------------- next part -------------- An HTML attachment was scrubbed... URL: From helpdesk at desire2learn.com Wed Feb 26 07:50:06 2014 From: helpdesk at desire2learn.com (helpdesk at desire2learn.com) Date: Wed, 26 Feb 2014 05:50:06 -0800 (PST) Subject: [D2l-alert] RITM0012875 - Desire2Learn Request A Service Pack is now complete Message-ID: <20180267.30974.1393422606135.JavaMail.p16023@app32026.yyz1.service-now.com> Hello Travis Hurst, The Request A Service Pack RITM0012875 is now complete and your ticket will now close. The related documentation is posted to the Desire2Learn Community. It can be found under Documentation > Under "Help Yourself", click the "Releases" tab. Thank you, Desire2Learn Customer Service & Support Ref:MSG1619811 -------------- next part -------------- An HTML attachment was scrubbed... URL: