From Jason.Graham at Desire2Learn.com Wed Jul 9 13:41:10 2014 From: Jason.Graham at Desire2Learn.com (Jason Graham) Date: Wed, 9 Jul 2014 18:41:10 +0000 Subject: [D2l-alert] Desire2Learn accessing servers Message-ID: <645F471478B7ED498AC1292F4AE98C7D378B3EBC@KTVCAEX-MB-02.desire2learn.d2l> Hello, I am accessing the environment in order to identify the locations and sizes of files used by Rose State College for their upcoming move to a Desire2Learn datacenter. Regards, Jason Graham [Description: D2L logo] Jason Graham Deployment Specialist Desire2Learn Incorporated Jason.Graham at Desire2learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1636 bytes Desc: image001.gif URL: From Jason.Graham at Desire2Learn.com Wed Jul 9 14:54:28 2014 From: Jason.Graham at Desire2Learn.com (Jason Graham) Date: Wed, 9 Jul 2014 19:54:28 +0000 Subject: [D2l-alert] Desire2Learn accessing servers In-Reply-To: <645F471478B7ED498AC1292F4AE98C7D378B3EBC@KTVCAEX-MB-02.desire2learn.d2l> References: <645F471478B7ED498AC1292F4AE98C7D378B3EBC@KTVCAEX-MB-02.desire2learn.d2l> Message-ID: <645F471478B7ED498AC1292F4AE98C7D378B3F3C@KTVCAEX-MB-02.desire2learn.d2l> I have logged out of all servers, no changes were made. Thanks, Jason Graham From: Jason Graham Sent: Wednesday, July 09, 2014 2:41 PM To: d2l-alert at lists.onenet.net Cc: 'frank at onenet.net'; Shelley Constant Subject: Desire2Learn accessing servers Hello, I am accessing the environment in order to identify the locations and sizes of files used by Rose State College for their upcoming move to a Desire2Learn datacenter. Regards, Jason Graham [Description: D2L logo] Jason Graham Deployment Specialist Desire2Learn Incorporated Jason.Graham at Desire2learn.com www.Desire2Learn.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 1636 bytes Desc: image001.gif URL: From Ahmed.Luzon at Desire2Learn.com Mon Jul 14 11:58:44 2014 From: Ahmed.Luzon at Desire2Learn.com (Ahmed Luzon) Date: Mon, 14 Jul 2014 16:58:44 +0000 Subject: [D2l-alert] INC00340900 - Server Access Message-ID: <22E3292CC9444A4CB1B21837FA237FA4278B1513@KTVCAEX-MB-02.desire2learn.d2l> Hello, I will be logging into your Production environment to investigate the issue reported in Service Desk incident INC00340900 . I will notify you as soon as I have logged off. Ahmed Luzon Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: From Ahmed.Luzon at Desire2Learn.com Mon Jul 14 12:35:51 2014 From: Ahmed.Luzon at Desire2Learn.com (Ahmed Luzon) Date: Mon, 14 Jul 2014 17:35:51 +0000 Subject: [D2l-alert] INC00340900 - Server Access In-Reply-To: <22E3292CC9444A4CB1B21837FA237FA4278B1513@KTVCAEX-MB-02.desire2learn.d2l> References: <22E3292CC9444A4CB1B21837FA237FA4278B1513@KTVCAEX-MB-02.desire2learn.d2l> Message-ID: <22E3292CC9444A4CB1B21837FA237FA4278B1594@KTVCAEX-MB-02.desire2learn.d2l> Hi, I Logged out of you production environment. No changes made. [D2L logo] Ahmed Luzon Tier3 Technical Support Analyst Desire2Learn Incorporated 1-888-538-3908 x2078 1-519-514-0001 x4001 ahmed.luzon at desire2learn.com www.Desire2Learn.com From: Ahmed Luzon Sent: Monday, July 14, 2014 12:59 PM To: 'd2l-alert at lists.onenet.net' Cc: D2LSupport T3; Shelley Constant Subject: INC00340900 - Server Access Hello, I will be logging into your Production environment to investigate the issue reported in Service Desk incident INC00340900 . I will notify you as soon as I have logged off. Ahmed Luzon Tier 3 Technical Support Analyst Professional Services Desire2Learn Incorporated -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1661 bytes Desc: image001.jpg URL: From cmeyer at rose.edu Wed Jul 16 20:53:48 2014 From: cmeyer at rose.edu (Meyer, Chris J.) Date: Thu, 17 Jul 2014 01:53:48 +0000 Subject: [D2l-alert] D2L server down Message-ID: <4BED77B4-C1F9-48AA-9599-4217504D82BE@rose.edu> Our D2L server is down since about 8:30p. Frank, would you please check into it and let us know what the issue is? Thanks. Chris Sent from my iPhone From fhinokc at gmail.com Wed Jul 16 21:37:28 2014 From: fhinokc at gmail.com (Frank Hedges) Date: Wed, 16 Jul 2014 21:37:28 -0500 Subject: [D2l-alert] D2L server down In-Reply-To: <4BED77B4-C1F9-48AA-9599-4217504D82BE@rose.edu> References: <4BED77B4-C1F9-48AA-9599-4217504D82BE@rose.edu> Message-ID: Hi Chris, I'm aware. Appears to be Network related. Thanks Frank On Jul 16, 2014 8:54 PM, "Meyer, Chris J." wrote: > Our D2L server is down since about 8:30p. Frank, would you please check > into it and let us know what the issue is? Thanks. > > Chris > > Sent from my iPhone > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > -------------- next part -------------- An HTML attachment was scrubbed... URL: From aldills at okcu.edu Wed Jul 16 22:18:07 2014 From: aldills at okcu.edu (Dills, Amanda L) Date: Thu, 17 Jul 2014 03:18:07 +0000 Subject: [D2l-alert] D2L server down In-Reply-To: References: <4BED77B4-C1F9-48AA-9599-4217504D82BE@rose.edu> Message-ID: FYI, OCU's site is down as well. Frank, can you please let us know when the issue is resolved? Thanks! Amanda From: Frank Hedges > Date: Wednesday, July 16, 2014 9:37 PM To: "cmeyer at rose.edu" > Cc: "d2l-alert at lists.onenet.net" > Subject: Re: [D2l-alert] D2L server down Hi Chris, I'm aware. Appears to be Network related. Thanks Frank On Jul 16, 2014 8:54 PM, "Meyer, Chris J." > wrote: Our D2L server is down since about 8:30p. Frank, would you please check into it and let us know what the issue is? Thanks. Chris Sent from my iPhone _______________________________________________ D2l-alert mailing list D2l-alert at lists.onenet.net http://lists.onenet.net/mailman/listinfo/d2l-alert -------------- next part -------------- An HTML attachment was scrubbed... URL: From brian at onenet.net Thu Jul 17 00:13:11 2014 From: brian at onenet.net (Brian Burkhart) Date: Thu, 17 Jul 2014 00:13:11 -0500 Subject: [D2l-alert] D2L server down In-Reply-To: References: <4BED77B4-C1F9-48AA-9599-4217504D82BE@rose.edu> Message-ID: All, I apologize for tonight's outage. It was caused by networking issues in our OKC datacenter. The issue was resolved at approximately 11:15 PM . The reason for the outage is still pending, but it appears that a critical function of a core datacenter router failed causing a state where two redundant routers both thought they were primary. On Wed, Jul 16, 2014 at 10:18 PM, Dills, Amanda L wrote: > FYI, OCU's site is down as well. Frank, can you please let us know when > the issue is resolved? Thanks! > > Amanda > > From: Frank Hedges > Date: Wednesday, July 16, 2014 9:37 PM > To: "cmeyer at rose.edu" > Cc: "d2l-alert at lists.onenet.net" > Subject: Re: [D2l-alert] D2L server down > > Hi Chris, > > I'm aware. Appears to be Network related. > > Thanks Frank > On Jul 16, 2014 8:54 PM, "Meyer, Chris J." wrote: > >> Our D2L server is down since about 8:30p. Frank, would you please check >> into it and let us know what the issue is? Thanks. >> >> Chris >> >> Sent from my iPhone >> _______________________________________________ >> D2l-alert mailing list >> D2l-alert at lists.onenet.net >> http://lists.onenet.net/mailman/listinfo/d2l-alert >> > > _______________________________________________ > D2l-alert mailing list > D2l-alert at lists.onenet.net > http://lists.onenet.net/mailman/listinfo/d2l-alert > -- Brian Burkhart Director of Network Systems Oklahoma State Regents for Higher Education/OneNet Office: 405-225-9408; Toll-Free: 888-5-OneNet -------------- next part -------------- An HTML attachment was scrubbed... URL: