[Oasfaa] position available in Wichita, Kansas

[DanGHolt at aol.com]

The Office of Financial Aid at Wichita State University seeks qualified candidates for the position of Assistant Director for Customer Service & Training.   

Position Description
Division of Student Affairs

Position:   Assistant Director of Financial Aid for Customer Service / Training (# 9907)
Department: Office of Financial Aid
Accountability: Associate Director of Financial Aid
Educational Background: Bachelors Degree
Status: Regular full-time 


Position Description:  

The Assistant Director of Financial Aid for Customer Service / Training has the primary responsibility for customer service and staff training.  The assistant director oversees all client service functions including:  outreach activities, in-house advisor appointments and walk-in traffic, and front desk and telephone service areas.   The assistant director has direct supervision of two full-time classified staff and a staff of student employees.  The assistant director is a member of the central staff management team.


Responsibilities:

 Supervise delivery of service (walk-in and phone services plus campus and community presentations) to all prospective and current financial aid applicants.  Works with other staff to collect annual service statistics for various reports / surveys.
 Serves as office Omsbudperson to students / families seeking financial assistance.
 Responsible for gathering customer feedback on service performance for the office.  Will conduct follow-up with students / families as necessary. Will compile statistics in customer service area to assess whether office goals / standards are being met.
 Determines staffing patterns and needs of front desk and telephone operations.  Oversee scheduling of staff in both of these areas.
 Acts as liaison to the Admissions and Orientation Offices.  Develops publications and presentation materials.  Primary contact for activities and events.
 Coordinates development of all internal and external publications for the Office of Financial Aid, including quarterly newsletter.
 Counsels with prospective and current students and families regarding financial aid issues and concerns, including application and awarding process, budget issues and available options to meet their needs.
 Oversees comprehensive staff training for new staff and monitors need for on-going training for existing staff.  Coordinates staff training and monthly staff meetings for student employees.  Responsible for creation / updating of staff training manuals.
 Coordinates training and scheduling of student employees for the Office of Financial Aid.
 Establish and chair student advisory board for Office of Financial Aid.
 Will assist with packaging / processing of federal student aid as needed.
 Develop professionally by reading and attending professional conferences and workshops. 
 Be willing to assist in other areas as assigned.



Required Qualifications:

A bachelor’s degree; effective oral and written communication skills; experience in and commitment to customer service; demonstrated commitment to diversity and successful experience working with diverse populations; knowledge of federal financial aid policies and programs; ability to work collaboratively as part of a team; and proven ability to handle multiple tasks at once.


Application Instructions:  

To ensure full consideration, the following materials reflecting a complete application package, must be received no later than 5:00 pm Friday, July 13, 2001.  Incomplete applications will not be considered.
 A letter of application and resume addressing how you  meet the qualifications for the position
 A statement describing your customer service philosophy (no more than one page, please)
 Names, addresses, and telephone numbers of three professional references

Send your application materials to:
                Penny James
                Search Committee Chair
                Wichita State University
                1845 Fairmount, Campus Box 24
Wichita, KS  67260-0024

Anticipated starting date is August 6, 2001.


Wichita State University is an equal employment opportunity/affirmative action employer.


Wichita State University is a public institution located in south central Kansas, in the state's largest metropolitan area.  Our 14,000 students range in age from 17 to 85 and come from around the nation and 93
countries.  On the 330-acre main campus you will find an abundance of trees, flowers and shrubs reflecting our Kansas seasons, nearly 70 outdoor sculptures, and an 18-hole public golf course.  Fully accredited by the
North Central Association of Colleges and Universities, WSU offers more than 60 undergraduate degree programs in more than 150 areas of study.  The Graduate School offers 56 master's degrees in more than 100 areas.
Specialist and doctoral programs are also available.

Wichita is known as the "Air Capital of the World," due to the number of aerospace companies located here.  The annual Riverfest in May brings nearly 250,000 people to the banks of the Arkansas and Little Arkansas rivers, which converge near downtown.  Wichita offers a variety of cultural activities including a jazz festival, symphony, plays and musicals.  In addition Wichita is home to several sporting teams -- Wranglers baseball,
Wings indoor soccer (the oldest continuously existing soccer franchise in the nation), Thunder hockey, Stealth arena football -- and of course the WSU Shocker baseball team.

Thank you for your interest.