[Oasfaa] Lost E-Mail

[Joyner, Shiela]

Good Morning,

We need to alert you regarding an Internet mail problem that we are experiencing where messages sent to us are not being received.  The problem affects only messages sent to us; we continue to be able to send messages.    Any e-mail messages you may have sent since late Monday, September 16 to our reports at otag.org mailbox or any other OTAG mailbox have not been received by OTAG.  We initially were informed that the messages not received were in a queue on the mail server and we would receive them once the mail system became operational; however we have now been advised by our IT staff that WE WILL NOT BE ABLE TO RECOVER ANY MESSAGES SENT TO US since late Monday.

At this time we are still not operational, and we ask that you discontinue sending messages containing student updates and Excel reports until we advise you that our Internet mail is again operational.  Once we are again operational, we will post another message to the list serv, and at that time we will have to ask you to send again any messages or reports that you sent during this down time.

If your school processes ftp reports, we can continue to pick up those reports from the server.  Instead of sending an e-mail message, please call the OTAG office at 405.225.9456 or toll free 1.877.662.6231 to alert us that you have placed a file on the server for pick up.

We apologize for the inconvenience, and are committed to processing the backlog of reports and updates as quickly as possible once we are again able to receive them.  If you should have questions, please don't hesitate to contact me.

***********************
Shiela Joyner, Director
Oklahoma Tuition Aid Grant Program
Oklahoma State Regents for Higher Education
P. O.  Box 108850
Oklahoma City, OK 73101-8850
Internet:  sjoyner at otag.org
Voice: (405) 225-9456    Toll Free (877) 662-6231
Fax: (405) 225-9392