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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Sorry---apparently the incorrect spreadsheet was sent with the previous email.&nbsp; Attached is the correct spreadsheet. &nbsp;&nbsp;This one should be correct.<o:p></o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='font-size:16.0pt;font-family:"Script MT Bold";color:#548DD4'>Becky Garrett<span style='font-size:16.0pt;color:#548DD4'><o:p></o:p><p class=MsoNormal><span style='color:black'>Assistant Director for Technical Services<o:p></o:p><p class=MsoNormal><span style='color:black'>Office of Student Financial Aid<o:p></o:p><p class=MsoNormal><span style='color:black'>University of Central Oklahoma<o:p></o:p><p class=MsoNormal><span style='color:black'>100 N. University<o:p></o:p><p class=MsoNormal><span style='color:black'>Edmond, Oklahoma&nbsp; 73034<span style='font-size:16.0pt;color:black'><o:p></o:p><p class=MsoNormal><span style='color:black'>405-974-5325<o:p></o:p><p class=MsoNormal><span style='color:black'>Fax:&nbsp; 405-340-7658<o:p></o:p><p class=MsoNormal><span style='color:black'>bgarrett@uco.edu<o:p></o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> oasfaa-bounces@lists.onenet.net [mailto:oasfaa-bounces@lists.onenet.net] On Behalf Of Becky Garrett Sent: Monday, March 28, 2011 2:17 PM To: 'oasfaa@onenet.net' Subject: [Oasfaa] FW: OASFAA Spring Support Staff Training Reminder<o:p></o:p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'>Attached is a list of schools that have registered and the number of people they are sending.&nbsp; &nbsp;Please check the number attending from your institution and let me know of any changes or updates.<o:p></o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'>The following link will take you to a map with directions on how to get to the Franklin Campus:<o:p></o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'><a href="http://mntechnology.com/sites/default/files/fr_campus_map.pdf">http://mntechnology.com/sites/default/files/fr_campus_map.pdf</a><o:p></o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'>The Training will be held in the Seminar Center located in the Main Building.&nbsp;&nbsp; You may enter the building at Entry A or Entry B to get to the Seminar Center.<o:p></o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'>Thank you.&nbsp; Look forward to seeing you on the 31st.<o:p></o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><span style='color:#1F497D'>Becky Garrett&nbsp; <o:p></o:p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p><p class=MsoNormal><o:p>&nbsp;</o:p><p class=MsoNormal><img border=0 width=162 height=157 id="Picture_x0020_1" src="cid:image003.jpg@01CBD73D.59B3BEC0" alt=oasfaalogo>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p><p class=MsoNormal>WHAT:&nbsp; Spring 2011 Support Staff Training<o:p></o:p><p class=MsoNormal>WHEN:&nbsp; Thursday, March 31, 2011, Registration 9:30 &#8211; 10:00, Training 10:00 &#8211; 12:00, Lunch 12:00 &#8211; 1:00, Training 1:00 &#8211; 3:00<o:p></o:p><p class=MsoNormal>WHERE:&nbsp; Moore-Norman Technology Center, Franklin Road Campus, 4701 12th Avenue, Norman, Oklahoma<o:p></o:p><p class=MsoNormal>Cost:&nbsp; FREE<o:p></o:p><p class=MsoNormal><o:p>&nbsp;</o:p><p class=MsoNormal>This is an excellent opportunity for the Support Staff in your office to receive free Professional Training.<o:p></o:p><p class=MsoNormal><o:p>&nbsp;</o:p><p class=MsoNormal>Joyce Allman, Ph. D., Associate Provost for Academic Advising Oversight at the University of Oklahoma will be presenting the morning session, &#8216;Exemplary Service is More than a Smile&#8221;.&nbsp; <o:p></o:p><p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>&middot;<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <![endif]>Service is an element of financial aid that is sometimes overlooked, yet attention to this area is important in addressing issues facing our students.&nbsp; Using an analogy of a fine dining experience, we see that it is possible to have a sense of style, refinement, and sophistication in our interaction with students.&nbsp; How we present our offices, our services, ourselves, as well as offering &#8220;little things&#8221; to give students stellar service can make a big difference in a student&#8217;s college experience.&nbsp; The models and tips are easily duplicated at any university, as the communication concepts are basic, but thoughtful.<o:p></o:p><p class=MsoNormal>The afternoon sessions will be presented by OGSLP staff.&nbsp; The Policy, Compliance and Training department will conduct training on the following topics:<o:p></o:p><p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>&middot;<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <![endif]>Dealing with Difficult People at Work &#8211; Get five tips about dealing with co-workers who are cranky, aggressive, subtle snipers, complainers and silent avoiders.<o:p></o:p><p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>&middot;<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <![endif]>Successful Workplace Communication &#8211; Establish effective communication habits at work and home by practicing the four C&#8217;s: consistency, clarity, compromise and confidence.<o:p></o:p><p class=MsoNormal>Please respond to my email address, <a href="mailto:bgarrett@uco.edu">bgarrett@uco.edu</a>, &nbsp;the number of people attending from your institution by March 24, 2011.&nbsp; This will provide me with an accurate lunch count.&nbsp;&nbsp; OASFAA will be providing a free box lunch between the morning and afternoon sessions.&nbsp; <o:p></o:p><p class=MsoNormal><o:p>&nbsp;</o:p><p class=MsoNormal><o:p>&nbsp;</o:p><p class=MsoNormal><o:p>&nbsp;</o:p><p class=MsoNormal><o:p>&nbsp;</o:p><p class=MsoNormal><span style='font-size:16.0pt;font-family:"Script MT Bold";color:#548DD4'>Becky Garrett<span style='font-size:16.0pt;color:#548DD4'><o:p></o:p><p class=MsoNormal><span style='color:black'>Assistant Director for Technical Services<o:p></o:p><p class=MsoNormal><span style='color:black'>Office of Student Financial Aid<o:p></o:p><p class=MsoNormal><span style='color:black'>University of Central Oklahoma<o:p></o:p><p class=MsoNormal><span style='color:black'>100 N. University<o:p></o:p><p class=MsoNormal><span style='color:black'>Edmond, Oklahoma&nbsp; 73034<span style='font-size:16.0pt;color:black'><o:p></o:p><p class=MsoNormal><span style='color:black'>405-974-5325<o:p></o:p><p class=MsoNormal><span style='color:black'>Fax:&nbsp; 405-340-7658<o:p></o:p><p class=MsoNormal><span style='color:black'>bgarrett@uco.edu<o:p></o:p><p class=MsoNormal><o:p>&nbsp;</o:p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br clear=all>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, Blue, and Green! Please print this e-mail only if absolutely necessary!  **CONFIDENTIALITY** -This e-mail (including any attachments) may contain confidential, proprietary and privileged information. Any unauthorized disclosure or use of this information is prohibited. <o:p></o:p></div><br clear=all> **Bronze+Blue=Green** The University of Central Oklahoma is Bronze, Blue, and Green! Please print this e-mail only if absolutely necessary!  **CONFIDENTIALITY** -This e-mail (including any attachments) may contain confidential, proprietary and privileged information. Any unauthorized disclosure or use of this information is prohibited.

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