<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:Z="urn:schemas-microsoft-com:" xmlns:st="&#1;" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:Tahoma;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
        {font-family:"Script MT Bold";
        panose-1:3 4 6 2 4 6 7 8 9 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:purple;
        text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
        {mso-style-priority:99;
        mso-style-link:"Balloon Text Char";
        margin:0in;
        margin-bottom:.0001pt;
        font-size:8.0pt;
        font-family:"Tahoma","sans-serif";}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
        {mso-style-priority:34;
        margin-top:0in;
        margin-right:0in;
        margin-bottom:10.0pt;
        margin-left:.5in;
        line-height:115%;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";}
span.BalloonTextChar
        {mso-style-name:"Balloon Text Char";
        mso-style-priority:99;
        mso-style-link:"Balloon Text";
        font-family:"Tahoma","sans-serif";}
span.EmailStyle20
        {mso-style-type:personal;
        font-family:"Calibri","sans-serif";
        color:windowtext;}
span.EmailStyle21
        {mso-style-type:personal;
        font-family:"Calibri","sans-serif";
        color:#1F497D;}
span.EmailStyle22
        {mso-style-type:personal;
        font-family:"Calibri","sans-serif";
        color:#1F497D;}
span.EmailStyle23
        {mso-style-type:personal-reply;
        font-family:"Calibri","sans-serif";
        color:#1F497D;}
.MsoChpDefault
        {mso-style-type:export-only;
        font-size:10.0pt;}
@page WordSection1
        {size:8.5in 11.0in;
        margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
        {page:WordSection1;}
/* List Definitions */
@list l0
        {mso-list-id:88352519;
        mso-list-type:hybrid;
        mso-list-template-ids:-161839292 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:1.0in;
        text-indent:-.25in;
        font-family:Symbol;}
@list l0:level2
        {mso-level-tab-stop:1.0in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level3
        {mso-level-tab-stop:1.5in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level4
        {mso-level-tab-stop:2.0in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level5
        {mso-level-tab-stop:2.5in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level6
        {mso-level-tab-stop:3.0in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level7
        {mso-level-tab-stop:3.5in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level8
        {mso-level-tab-stop:4.0in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l0:level9
        {mso-level-tab-stop:4.5in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l1
        {mso-list-id:817183241;
        mso-list-type:hybrid;
        mso-list-template-ids:1057762866 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l1:level1
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:1.0in;
        text-indent:-.25in;
        font-family:Symbol;}
@list l1:level2
        {mso-level-tab-stop:1.0in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l1:level3
        {mso-level-tab-stop:1.5in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l1:level4
        {mso-level-tab-stop:2.0in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l1:level5
        {mso-level-tab-stop:2.5in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l1:level6
        {mso-level-tab-stop:3.0in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l1:level7
        {mso-level-tab-stop:3.5in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l1:level8
        {mso-level-tab-stop:4.0in;
        mso-level-number-position:left;
        text-indent:-.25in;}
@list l1:level9
        {mso-level-tab-stop:4.5in;
        mso-level-number-position:left;
        text-indent:-.25in;}
ol
        {margin-bottom:0in;}
ul
        {margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Sorry---apparently the incorrect spreadsheet was sent with the previous email.&nbsp; Attached is the correct spreadsheet. &nbsp;&nbsp;This one should be correct.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='font-size:16.0pt;font-family:"Script MT Bold";color:#548DD4'>Becky Garrett</span><span style='font-size:16.0pt;color:#548DD4'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Assistant Director for Technical Services<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Office of Student Financial Aid<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>University of Central Oklahoma<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>100 N. University<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Edmond, Oklahoma&nbsp; 73034</span><span style='font-size:16.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>405-974-5325<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Fax:&nbsp; 405-340-7658<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>bgarrett@uco.edu<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> oasfaa-bounces@lists.onenet.net [mailto:oasfaa-bounces@lists.onenet.net] <b>On Behalf Of </b>Becky Garrett<br><b>Sent:</b> Monday, March 28, 2011 2:17 PM<br><b>To:</b> 'oasfaa@onenet.net'<br><b>Subject:</b> [Oasfaa] FW: OASFAA Spring Support Staff Training Reminder<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Attached is a list of schools that have registered and the number of people they are sending.&nbsp; &nbsp;Please check the number attending from your institution and let me know of any changes or updates.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The following link will take you to a map with directions on how to get to the Franklin Campus:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="http://mntechnology.com/sites/default/files/fr_campus_map.pdf">http://mntechnology.com/sites/default/files/fr_campus_map.pdf</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The Training will be held in the Seminar Center located in the Main Building.&nbsp;&nbsp; You may enter the building at Entry A or Entry B to get to the Seminar Center.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thank you.&nbsp; Look forward to seeing you on the 31<sup>st</sup>.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Becky Garrett&nbsp; <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><img border=0 width=162 height=157 id="Picture_x0020_1" src="cid:image003.jpg@01CBD73D.59B3BEC0" alt=oasfaalogo>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></p><p class=MsoNormal><b>WHAT:&nbsp; Spring 2011 Support Staff Training<o:p></o:p></b></p><p class=MsoNormal><b>WHEN:&nbsp; Thursday, March 31, 2011, Registration 9:30 &#8211; 10:00, Training 10:00 &#8211; 12:00, Lunch 12:00 &#8211; 1:00, Training 1:00 &#8211; 3:00<o:p></o:p></b></p><p class=MsoNormal><b>WHERE:&nbsp; Moore-Norman Technology Center, Franklin Road Campus, 4701 12<sup>th</sup> Avenue, Norman, Oklahoma<o:p></o:p></b></p><p class=MsoNormal><b>Cost:&nbsp; FREE<o:p></o:p></b></p><p class=MsoNormal><b><o:p>&nbsp;</o:p></b></p><p class=MsoNormal><b>This is an excellent opportunity for the Support Staff in your office to receive free Professional Training.<o:p></o:p></b></p><p class=MsoNormal><b><o:p>&nbsp;</o:p></b></p><p class=MsoNormal><b>Joyce Allman, Ph. D., Associate Provost for Academic Advising Oversight at the University of Oklahoma will be presenting the morning session, &#8216;Exemplary Service is More than a Smile&#8221;.&nbsp; <o:p></o:p></b></p><p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>&middot;<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><b>Service is an element of financial aid that is sometimes overlooked, yet attention to this area is important in addressing issues facing our students.&nbsp; Using an analogy of a fine dining experience, we see that it is possible to have a sense of style, refinement, and sophistication in our interaction with students.&nbsp; How we present our offices, our services, ourselves, as well as offering &#8220;little things&#8221; to give students stellar service can make a big difference in a student&#8217;s college experience.&nbsp; The models and tips are easily duplicated at any university, as the communication concepts are basic, but thoughtful.<o:p></o:p></b></p><p class=MsoNormal><b>The afternoon sessions will be presented by OGSLP staff.&nbsp; The Policy, Compliance and Training department will conduct training on the following topics:<o:p></o:p></b></p><p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>&middot;<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><b>Dealing with Difficult People at Work &#8211; Get five tips about dealing with co-workers who are cranky, aggressive, subtle snipers, complainers and silent avoiders.<o:p></o:p></b></p><p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>&middot;<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><b>Successful Workplace Communication &#8211; Establish effective communication habits at work and home by practicing the four C&#8217;s: consistency, clarity, compromise and confidence.<o:p></o:p></b></p><p class=MsoNormal><b>Please respond to my email address, <a href="mailto:bgarrett@uco.edu">bgarrett@uco.edu</a>, &nbsp;the number of people attending from your institution by March 24, 2011.&nbsp; This will provide me with an accurate lunch count.&nbsp;&nbsp; OASFAA will be providing a free box lunch between the morning and afternoon sessions.&nbsp; <o:p></o:p></b></p><p class=MsoNormal><b><o:p>&nbsp;</o:p></b></p><p class=MsoNormal><b><o:p>&nbsp;</o:p></b></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><span style='font-size:16.0pt;font-family:"Script MT Bold";color:#548DD4'>Becky Garrett</span><span style='font-size:16.0pt;color:#548DD4'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Assistant Director for Technical Services<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Office of Student Financial Aid<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>University of Central Oklahoma<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>100 N. University<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Edmond, Oklahoma&nbsp; 73034</span><span style='font-size:16.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>405-974-5325<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Fax:&nbsp; 405-340-7658<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>bgarrett@uco.edu<o:p></o:p></span></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br clear=all><b>**Bronze+Blue=Green**</b> The University of Central Oklahoma is Bronze, Blue, and Green! Please print this e-mail only if absolutely necessary! <br><br><b>**CONFIDENTIALITY**</b> -This e-mail (including any attachments) may contain confidential, proprietary and privileged information. Any unauthorized disclosure or use of this information is prohibited. <o:p></o:p></span></p></div><br clear=all> <B>**Bronze+Blue=Green**</B> The University of Central Oklahoma is Bronze, Blue, and Green! Please print this e-mail only if absolutely necessary! <BR><BR><B>**CONFIDENTIALITY**</B> -This e-mail (including any attachments) may contain confidential, proprietary and privileged information. Any unauthorized disclosure or use of this information is prohibited.
</body></html>