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<p class="MsoNormal">Greetings<span style="color:#1F497D"> </span>OASFAA – <span style="font-size:12.0pt">
<o:p></o:p></span></p>
<p class="MsoNormal"> <span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal">Great Lakes is pleased to offer seven SmartSession training opportunities in May for you<span style="color:#1F497D">
</span>and others in your office. To register for the free WebEx training(s) of your choice, please click on the link found at the end of each session description. No login necessary.<span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"> <span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal">Regards,<span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"> <span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal">Carol Swenson<span style="color:#1F497D"> | </span><a href="cswenson@glhec.org">cswenson@glhec.org</a><span style="color:#1F497D"> |</span>888.683.9777<o:p></o:p></p>
<p class="MsoNormal">Senior Marketing Associate – Great Lakes<o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="135" height="66" id="Picture_x0020_2" src="cid:image001.png@01D2B1FC.67B49AD0" alt="cid:image003.png@01D04167.00905400"><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><b><span style="font-size:14.0pt"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b>Name of training:<span style="color:#1F497D">
</span></b><b><span style="font-size:14.0pt">Time Management: Making the Most with the Hours You Have<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>Date(s) of training<span style="color:#1F497D">: </span>
</b>May 2 at 2:00 p.m. CDT<o:p></o:p></p>
<p class="MsoNormal"> <span style="color:#1F497D">
</span>May 17 at 11:00 a.m. CDT<o:p></o:p></p>
<p class="MsoNormal"><b>Brief description:<o:p></o:p></b></p>
<p class="MsoNormal">Most professionals have more work to do than there are hours in a day—and like most, we try to manage time efficiently so that we can be productive. However, when you’re understaffed, have tight deadlines, conflicting demands, and a never-ending
list of tasks to complete, managing time can be challenging. You may find that 80 percent of your outcomes derive from 20 percent of your inputs. If so, then the 80/20 principle of time management can serve as valuable system to use for managing your day.
Join us as we walk through this principle to learn how to make the most with the hours you have.
<o:p></o:p></p>
<p class="MsoNormal"><b>Registration:<span style="color:#1F497D"> </span></b><a href="https://schools.mygreatlakes.org/web/FAP/training/findEvent/1435?selected=training&navMenuItemSelected=hoz.findEvent">https://schools.mygreatlakes.org/web/FAP/training/findEvent/1435?selected=training&navMenuItemSelected=hoz.findEvent</a><o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoListParagraph" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><b><span style="font-size:14.0pt"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b>Name of training:<span style="color:#1F497D">
</span></b><b><span style="font-size:14.0pt">Customer-Centric Service in the Aid Office: Raising the Bar with Comprehensive Training<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>Date(s) of training: </b>May 3 at 2:00 p.m. CDT<o:p></o:p></p>
<p class="MsoNormal"> May 24 at 11:00 a.m. CDT<o:p></o:p></p>
<p class="MsoNormal"><b>Brief description:<o:p></o:p></b></p>
<p class="MsoNormal">Quality customer service in the aid office is critical to your institution. Do you know how to train your team to provide a customer-centric approach? Comprehensive customer service tools empower your staff to engage with students, solve
problems proactively, and improve results. A solid training program is critical to this effort. Come to this session to learn how to build and implement a customer centric training program in your office.<o:p></o:p></p>
<p class="MsoNormal"><b>Registration:<span style="color:#1F497D"> </span></b><a href="https://schools.mygreatlakes.org/web/FAP/training/findEvent/1145?selected=training&navMenuItemSelected=hoz.findEvent">https://schools.mygreatlakes.org/web/FAP/training/findEvent/1145?selected=training&navMenuItemSelected=hoz.findEvent</a><o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoListParagraph" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><b><span style="font-size:14.0pt"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b>Name of training:<span style="color:#1F497D">
</span></b><b><span style="font-size:14.0pt">Transitioning from Grace to Repayment: Maximize the Opportunity<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>Date of training: </b>May 4 at 2:00 p.m. CDT <b>
<o:p></o:p></b></p>
<p class="MsoNormal"><b>Brief description:<o:p></o:p></b></p>
<p class="MsoNormal">During their grace period, students should plan for successful repayment. You can help maximize this planning period through strategic outreach and communication. During this session, we will show you how Great Lakes communicates with
borrowers during grace, review the various repayment options available to students, and share ideas for outreach efforts that you can implement at your institution.
<o:p></o:p></p>
<p class="MsoNormal"><b>Registration:<span style="color:#1F497D"> </span></b><a href="https://schools.mygreatlakes.org/web/FAP/training/findEvent/1141?selected=training&navMenuItemSelected=hoz.findEvent">https://schools.mygreatlakes.org/web/FAP/training/findEvent/1141?selected=training&navMenuItemSelected=hoz.findEvent</a><o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoListParagraph" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><b><span style="font-size:14.0pt"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b>Name of training:<span style="color:#1F497D">
</span></b><b><span style="font-size:14.0pt">Should I Consolidate? Pluses and Minuses of the Direct Consolidation Loan
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b> </b><o:p></o:p></p>
<p class="MsoNormal"><b>Dat<span style="color:#1F497D">e</span> of training:
</b>May 11 at 11:00 a.m. CDT <o:p></o:p></p>
<p class="MsoNormal"><b>Brief description of training:<o:p></o:p></b></p>
<p class="MsoNormal">Answering student questions about the Direct Consolidation Loan is not always the easiest thing to do. Students often have complex situations but seek simple answers to assist them in making the best choice either to get out of default,
regain eligibility, or to save the most money in repayment. As a financial aid administrator, knowing the pluses and minuses of loan consolidation can assist your students with making a wise decision about repayment. During this webinar will also discuss changes
that will impact the Direct Consolidation Loan beginning July 1, 2017. <o:p></o:p></p>
<p class="MsoNormal"><b>Registration:<span style="color:#1F497D"> </span></b><a href="https://schools.mygreatlakes.org/web/FAP/training/findEvent/1475?selected=training&navMenuItemSelected=hoz.findEvent">https://schools.mygreatlakes.org/web/FAP/training/findEvent/1475?selected=training&navMenuItemSelected=hoz.findEvent</a><o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoListParagraph" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><b><span style="font-size:14.0pt"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b>Name of training:<span style="color:#1F497D">
</span></b><b><span style="font-size:14.0pt">Satisfactory Academic Progress: Moving Students in the Right Direction<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Date of training: </b>May 16 at 11:00 a.m. CDT<o:p></o:p></p>
<p class="MsoNormal"><b>Brief description:<o:p></o:p></b></p>
<p class="MsoNormal">To be eligible for FSA funds, a student must make satisfactory academic progress (SAP), and schools must have a reasonable policy for monitoring that progress. Learn the basics of the SAP policy and how it affects you. This session will
review the requirements so you can respond to your students’ needs and move them toward successfully completing the program for which they are receiving aid.
<o:p></o:p></p>
<p class="MsoNormal"><b>Registration:<span style="color:#1F497D"> </span></b><a href="https://schools.mygreatlakes.org/web/FAP/training/findEvent/845?selected=training&navMenuItemSelected=hoz.findEvent">https://schools.mygreatlakes.org/web/FAP/training/findEvent/845?selected=training&navMenuItemSelected=hoz.findEvent</a><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:10.0pt;line-height:115%"><b><o:p> </o:p></b></p>
<p class="MsoListParagraph" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><b><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span></b><![endif]><b>Name of training:</b><span style="color:#1F497D">
</span><b><span style="font-size:14.0pt">Using Behavior-based Interviewing to Hire the Right Staff</span><o:p></o:p></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Date of training: </b>May 16 at 2:00 p.m. CDT
<b><o:p></o:p></b></p>
<p class="MsoNormal"><b>Brief description of training:<o:p></o:p></b></p>
<p class="MsoNormal">The success of any company, organization or department is tied to having the right people in the right positions. To ensure you fit the pieces of the puzzle together, incorporating behavior-based questions during an interview can help you
better understand how a potential candidate would react in a given situation. There is a theory that the most accurate predictor of future performance is how someone behaved during a similar situation in the past. Your strategy should include identifying the
required skillset for the position, great questions, and evaluation criteria. Join us as we help you predict behaviors of a job candidate by learning how to ask behavior-based questions and evaluate the answers. <o:p></o:p></p>
<p class="MsoNormal"><b>Registration:<span style="color:#1F497D"> </span></b><a href="https://schools.mygreatlakes.org/web/FAP/training/findEvent/1466?selected=training&navMenuItemSelected=hoz.findEvent">https://schools.mygreatlakes.org/web/FAP/training/findEvent/1466?selected=training&navMenuItemSelected=hoz.findEvent</a><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:10.0pt;line-height:115%"><b><o:p> </o:p></b></p>
<p class="MsoListParagraph" style="margin-left:.25in;mso-add-space:auto;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><b><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman"">
</span></span></b><![endif]><b>Name of training:<span style="color:#1F497D">
</span></b><b><span lang="EN" style="font-size:14.0pt;color:#222222">MINDFULNESS:
</span></b><b><span lang="EN" style="font-size:14.0pt;color:#1F497D"> </span></b><b><span lang="EN" style="font-size:14.0pt;color:#222222">Strategies for Slowing Down and Living in the Moment
</span><o:p></o:p></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Date of training: </b>May 23 at 2:00 p.m. CDT<b><o:p></o:p></b></p>
<p class="MsoNormal"><b>Brief description:<o:p></o:p></b></p>
<p class="MsoNormal"><span style="color:#333333">In this busy world, our minds are constantly pulled in multiple directions. We have overbooked calendars and compound deadlines— leaving us feeling tired and stressed. While you may not be able to change the
volume of responsibilities you have, you can change how you approach each day so that you’re living in the moment and generating energy—not expending it. Join Tasha McDaniel, Great Lakes Trainer and Certified Wellness Coach, to learn how implement
</span>MINDFULNESS strategies into your daily routine. These simple yet powerful practices can help put you in the present, improve engagement, and reduce stress.
<o:p></o:p></p>
<p class="MsoNormal"><b>Registration:<span style="color:#1F497D"> </span></b><a href="https://schools.mygreatlakes.org/web/FAP/training/findEvent/1476?selected=training&navMenuItemSelected=hoz.findEvent">https://schools.mygreatlakes.org/web/FAP/training/findEvent/1476?selected=training&navMenuItemSelected=hoz.findEvent</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="margin-left:.25in;text-align:center"><b>* * * * * * * * *
<o:p></o:p></b></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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