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<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#2F5496"></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;color:#5B9BD5">The University of Tulsa Student Financial Services
</span><span style="font-size:16.0pt;color:#5B9BD5">office is currently accepting applications
</span><span style="font-size:16.0pt;color:#5B9BD5">for the following: <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:18.0pt">Position: Student Success Specialist
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt">Office or College<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Student Financial Services
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt">Posted On<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">10/30/18<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:13.5pt">Position Summary<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The Student Success Specialist for Student Financial Services will report directly to the Director of Student Financial Services. Specific responsibilities include working with
students to assist them with completing the Financial Aid process. This would include working in Colleague (Ellucian) both on the financial aid and AR screens; following up with problem solving issues surrounding the FAFSA application; helping students complete
steps for student loans, parent loans, and private loans; problem solving issues for students with verification, and working with students that still owe a balance. This position will be trained on Touchnet and self-service to best assist both the Bursar’s
Office and Student Financial Services Office. This position will offer follow-up assistance to help students who have been offered services through CSAS to extend scholarship opportunities, or to students who have been offered appeal opportunities for federal/state
aid.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:13.5pt">Characteristic Duties<o:p></o:p></span></b></p>
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<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo3">
Using Ellucian Colleague financial aid module and AR module, will assist students in completing their financial aid file and resolving their account balances<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo3">
Professionally assist with FAFSA, helping students navigate completing the FAFSA; or troubleshooting rejected FAFSA’s, C code FAFSA’s or problems with the FSA I.D.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo3">
Professionally assist students with Inceptia to answer basic questions regarding verification<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo3">
Remain knowledgeable for basic information regarding Federal loans, and private loans; in order to assist with completing the Master Promissory Note and Entrance Loan Counseling<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo3">
Remain knowledgeable of TU Scholarship requirements in order to assist the students with their understanding of renewal of these funds<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo3">
Remain knowledgeable of TU’s payment plan options and Bursar’s policies to assist students with payment in order to continue enrollment<o:p></o:p></li></ul>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo6">
Run and work Informer reports that will identify populations of students needing assistance in the above areas<o:p></o:p></li></ul>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo9">
Performs other duties as assigned by the Director of Student Financial Services and Bursar<o:p></o:p></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:13.5pt">Minimum Qualifications<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Bachelor’s Degree; a working knowledge of federal and state financial aid programs; the ability to maintain confidentiality standards of the department, and have excellent customer
service skills; ability to run and work Informer reports<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:13.5pt">Preferred Qualifications<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Experience in a Student Financial Aid Office/Bursar or related financial aid field; working knowledge of Colleague Information System<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:13.5pt">Application Information<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The University of Tulsa seeks to recruit and retain talented students, faculty and staff from diverse backgrounds. The University of Tulsa is an affirmative action/equal opportunity
employer and encourages qualified candidates across all group demographics to apply. The University does not discriminate on the basis of personal status or group characteristic including, but not limited to race, color, religion, national or ethnic origin,
age, sex, disability, veteran status, sexual orientation, gender identity or expression, genetic information, ancestry, or marital status.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please submit a cover letter, résumé, and contact information for three references to: The University of Tulsa, Office of Human Resources, 800 S. Tucker Drive, Tulsa, OK 74104
<b><i>or </i></b>email to <a href="mailto:tujobs@utulsa.edu"><span style="color:blue">tujobs@utulsa.edu</span></a><b><i> or
</i></b>fax to (918) 631-3543. The review of applications will commence immediately and will continue until the position is filled.<span style="color:#2F5496"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:14.0pt;color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Lucida Calligraphy";color:#5B9BD5">Kind Regards,</span><span style="color:#2F5496"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bradley Hand ITC";color:#5B9BD5">Kristi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#5B9BD5"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#5B9BD5">Kristi Emerson, Assistant Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#5B9BD5">Office of Student Financial Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#5B9BD5">The University of Tulsa<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#5B9BD5">800 South Tucker Drive<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#5B9BD5">Tulsa, OK 74104<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#5B9BD5">918.631.3325<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#5B9BD5"><a href="https://utulsa.edu/financial-aid">https://utulsa.edu/financial-aid</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#5B9BD5"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#5B9BD5"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#5B9BD5">Do not send sensitive information through email<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#5B9BD5">(i.e. combination of name, address, birthdate, social security number, etc.)<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#5B9BD5"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#5B9BD5"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#5B9BD5"> <img border="0" width="403" height="75" style="width:4.1979in;height:.7812in" id="Picture_x0020_1" src="cid:image003.jpg@01D47134.4CD5DFF0" alt="Office of Student Financial Services"></span><span style="color:#1F4E79"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79"> </span><b><i><span style="font-size:8.0pt;color:#002060"><o:p></o:p></span></i></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
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